The owner Toby and his son Wolfgang are nothing but scam artist!! I responded to a washer and dryer…read moreset for sale in Facebook marketplace. Didn't know I was talking to a used appliance store till the 10th message. The set that they had on marketplace was listed for $250. By the time I all was said and done I paid $430 for a washer and dryer that didn't work and the washer's glass lid had a giant crack across the entire lid in the glass. The very first load we washed we realized the damn washer was broken. Yes, these low life's brought us a $430 non-working washer and dryer set. The washer sounded like a bulldozer when it went into the spin cycle. It was bouncing so much it scooted itself about 3 feet away from the wall. I called Toby and told him they delivered broken appliances. He said he would bring another set out. His son, Wolfgang told me so many lies until he got me to buy the set. The owner Toby told me he would be down Friday or Saturday, this was on Monday. To bring me another set. His son had sent me pictures of some sets to pick from. They tried like hell to bring me a hit point set that is about $500 brand new and expected to keep the $430 I paid for the first non-working set!! I literally had to screenshot a Insignia set from the pictures his son sent me. Told him I didn't want the cheap Hotpoint set. Friday and Saturday came and went. No one showed up to fix the second non-working set they delivered. No one called to explain why no one came. So I disputed the charge with my credit card company. I was not sold what I was told I was buying. I am having a repair man come out and give me an estimate on the cost to repair them. I am filing a claim against them both and their shady business. When I am finally done with them. They will end up paying me the original purchase price, the cost of the repairs, court cost, and interest from 2/6/2025!! They never should of ripped this chic off. DO NOT PLAY WITH MY FAMILY, OR MY MONEY!! YOU WILL LOOSE!!

Buying from here was a very fast and easy process everything was as promised and the machines work…read moreGreat!

I needed service on a Bosch range. I called great Miami appliance and Andrew return my call in just…read morea few minutes. He said he was able to help me with my problem and showed up on time. The service that he provided was extremely thorough and I was very much impressed, I would highly recommend great Miami appliance to anyone needing appliance repair. I can't say enough about my service call. The value of the service was well within the range I expected again I can't be more pleased.

From the owner: Great Miami Appliance Repair is a locally owned and family-operated appliance repair company based…read moreout of Liberty Twp, OH. We repair large household appliances, are licensed & insured, and our work is backed by a 90-day part & labor warranty. Our service area covers Northern Cincinnati, including Liberty Twp, West Chester, Middletown, Springboro, Oakwood, Centerville, and more! Our appliance repair service covers all types of home appliances, including refrigerators, stoves, dryers, washing machines, and more! We service all major brands, including Fisher & Paykel, Samsung, LG, Maytag, GE, Electrolux, Sub-Zero, Wolf, Monogram, Whirlpool, and more! Feel free to give us a call with any questions. You can also contact us through our website

I have always loved Ollie's biting stopped by there to look for rugs 2 days ago (Miamisburg) and…read morewas shocked! I hadn't been there for several months and the store was nasty. Stuff in the aisles, shelves all. In disarray and the floor was Disgusting!!! I almost walked but I knew I could probably find rugs so I stayed, I didn't even want to lay the rugs down to check them on that floor!! I got my rugs and left without shopping around . Checking out was a whole other experience . One older guy who was struggling and pretty rude at that! Then an older woman came up to help me and the other 8 ppl in line behind me. Ollies u dropped the ball BIG TIME. DO BETTER!

The outside looks nice, but as soon as you walk thru the first set of doors, it's pure chaos, the…read morestore is FILTHY, NASTY, unorganized. The older man who works the register is an old grouch. We tried to help bagging our items, & he snapped at us, telling us to leave it alone, as he likes to organize what he puts in the bags, when the line is 12 people back. The checkout is even worse. Guess they think your in line for a Maze. Ollie's needs to do better.

The phone number for this business answers as Encompass. They may still have a store, but also…read morerefer you to encompass.com 1 star for lack of clarity. Will update if they still have a location in Dayton.

Dayton appliance parts were bought out over two years ago by Parts Town. They closed the store by…read morethe Dayton Mall. They seem fine as a parts store but there isn't anything that I could find that tells you about the name change, the closing of the south store or the fact they sell to the public. If you look for their web site it is still there as Dayton Appliance Parts with again no mention of the name change and the address and the phone number of the south store. The web site is even dated 2024. I not sure why they haven't made the change and told the public about the changes.

They fixed my refrigerator within 25 minutes of being here. I was very happy with the service I…read morereceived. And it wasn't even close to the cost of a new one.

I call these guys every time I have a problem with anything from stove, dryer, or a/c. They come…read moreout and fix the problem without trying to sell you anything else. They are always very professional and friendly. I highly recommend them. Usually takes them less than an hour to fix the problem I have. Cindy C.

Stopped in to shop for a new gas stove and was greeted by a gentleman who walked us through the…read morepros and cons of the floor models. He was extremely helpful and patiently answered all of the questions my mom and I had. We were pleasantly surprised to learn he wasn't even a sales associate, but a service technician. Unfortunately, when we were handed off to the front desk, the level of customer service dropped a bit. I had to ask about the warranty and return policy myself, as this information wasn't explained before the total was presented. The delivery process went well. Two service technicians removed the old stove and quickly installed the new one. They were very patient with my mother and took the time to thoroughly explain and demonstrate the stove's features. They even went back to the store to retrieve a copy of the appliance manual, which was greatly appreciated. Overall, I was impressed with our experience and would encourage others to give Pate Appliances a chance if they're in the market for a new appliance.

They were prompt and thorough. They had all necessary items with them so they didn't have to make…read moremultiple trips.

Terry was very professional and very knowledgeable. Fixed our Front load washing machine. Very…read moreprecise on times and getting the job done quickly at a very reasonable price. Will use again. Definitely suggest them to you all for any appliance repair. Nick Lawson

Called about a broken clothes dryer on a Friday. They came out on the following Monday afternoon…read more He was able to diagnose the problem and complete the repair in less than 45 minutes. He kept me informed the entire time. He was friendly and efficient. Highly recommended.

It's getting to be that time of year. Close your pool... fertilize and reseed the lawn... put the…read morepatio furniture away and get the furnace checked before that first cold morning hits. I took advantage of Recker & Boerger Fall tune up. Angell Gardner was timely and very thorough in her inspection of our furnace and the HVAC unit. She cleaned up the heat sensor in the furnace and cleaned out the compressor coils. So we're ready for the winter as well as next summer . Thanks Angell for the complete inspection!

Employee's backed through a tree while delivering a dryer. They were belligerent and combative…read moreabout it. Employees took no responsibility for their actions, actively prevented clean up of their mess, and littered on the property.

Whirlpool Washing Machine Model WTW4957PW0:…read more I have bought several appliances in the past without issue including a dishwasher, refrigerator and even a bed! On Saturday, a Whirlpool washer was delivered. On Monday, after attempting to start a load of laundry I noticed the water level was not sufficient; even while set for 'deep water'. I called the store and spoke with Melissa who is the store manager. She said I would receive a call to address the issue and to let her know if it couldn't be fixed; it would be replaced. The service people called twice. Each time; they advised it was a probably a water pressure issue. I advised that the last washer did not have this problem and the washer was installed by Appliance Factory. The representative advised that if it was a water pressure issue; I would be charged $120 for a service fee; let alone parts and labor. I called the store and spoke to a man. He advised the only way to get it repaired without cost would be to go through the manufacturer, Whirlpool. Be aware that even if an appliance is delivered less than 3 days prior to an issue arising; you may have to deal directly with the manufacturer for resolution instead of Appliance Factory. I admit to being naive after having had no prior issues and having developed a trust in Appliance Factory. I will not purchase any future appliances from Appliance Factory. ============ 10/7/25, Tuesday: I called Whirlpool. The representative was kind, but unfamiliar with the washer and was reading from a script. I described the problem and was told that I may have to take 'bulky' items to the laundromat. The representative offered for a service technician to come out, but was advised that if the washer was found to be functioning normally; I would be charged a fee. I might not understand how to fully operate this washer or how it works. I do understand that the service I received was always offered with the 'risk' of being charged a fee by both the Appliance Factory and Whirlpool. ============ 10/7/25, Tuesday: Today's Wash. Low water level again. ============ 10/8/25, Wednesday: Phone call from their representative. Again; the offer was made to send out a technician......with expectation of a fee if they found the issue to be related to water pressure.

I went in looking for a stove today, Melissa, the manager showed me my options and i was so happy…read moreto have gone there and they take the old one away. My son has gotten several appliances there and was happy with his choices. I will definitely recommend to others.