Horrible store and owner. They lie and lie and lie. They say…read morethey'll deliver, they don't....needed a dryer for a rental property in Norwood. Scheduled a dropped off 3 different times in 2 weeks. They were no shows all 3 times...only a fool would spend money here...they are scrappers-I guess garbage picking is more important than potential buyers. Don't be taken advantage of with these clowns. He even had the nerve to blame all the missed appointments because of Americans not wanting to work! Hope this review helps everyone and destroys his so call "company".

The owner Toby and his son Wolfgang are nothing but scam artist!! I responded to a washer and dryer…read moreset for sale in Facebook marketplace. Didn't know I was talking to a used appliance store till the 10th message. The set that they had on marketplace was listed for $250. By the time I all was said and done I paid $430 for a washer and dryer that didn't work and the washer's glass lid had a giant crack across the entire lid in the glass. The very first load we washed we realized the damn washer was broken. Yes, these low life's brought us a $430 non-working washer and dryer set. The washer sounded like a bulldozer when it went into the spin cycle. It was bouncing so much it scooted itself about 3 feet away from the wall. I called Toby and told him they delivered broken appliances. He said he would bring another set out. His son, Wolfgang told me so many lies until he got me to buy the set. The owner Toby told me he would be down Friday or Saturday, this was on Monday. To bring me another set. His son had sent me pictures of some sets to pick from. They tried like hell to bring me a hit point set that is about $500 brand new and expected to keep the $430 I paid for the first non-working set!! I literally had to screenshot a Insignia set from the pictures his son sent me. Told him I didn't want the cheap Hotpoint set. Friday and Saturday came and went. No one showed up to fix the second non-working set they delivered. No one called to explain why no one came. So I disputed the charge with my credit card company. I was not sold what I was told I was buying. I am having a repair man come out and give me an estimate on the cost to repair them. I am filing a claim against them both and their shady business. When I am finally done with them. They will end up paying me the original purchase price, the cost of the repairs, court cost, and interest from 2/6/2025!! They never should of ripped this chic off. DO NOT PLAY WITH MY FAMILY, OR MY MONEY!! YOU WILL LOOSE!!

Highly recommend them for any appliance repair needs. Great communication, great service and very…read moreinformative. He's repaired our higher end fridge and dishwasher a few times each - over the past few years and he's done excellent work. Thank you Andrew!

Andrew was prompt, professional and very knowledgeable- he went above and beyond and explained…read moreeverything in great detail- i highly recommend!

Ollie's is great! I love this store and the finds you can get there. Never quite know what you will…read morerun into but it's fun looking for them. I love to go there when I just want to run around for the day, never seems like I need anything and BOOM I've spent 100.00 easy again! The cashiers are always very friendly and helpful. The only downside to the store is maybe finding a cart. Yes, the store is a mess but it is an outlet you are not going into a Nordstrom. All in all I can't recommend this place more. Great prices, friendly people, and finding stuff you never knew you needed every single time you go in. I Love it

I have always loved Ollie's biting stopped by there to look for rugs 2 days ago (Miamisburg) and…read morewas shocked! I hadn't been there for several months and the store was nasty. Stuff in the aisles, shelves all. In disarray and the floor was Disgusting!!! I almost walked but I knew I could probably find rugs so I stayed, I didn't even want to lay the rugs down to check them on that floor!! I got my rugs and left without shopping around . Checking out was a whole other experience . One older guy who was struggling and pretty rude at that! Then an older woman came up to help me and the other 8 ppl in line behind me. Ollies u dropped the ball BIG TIME. DO BETTER!

Updating an old review. Had to use these guys, yet again, to fix a slow leak in my LG Front…read moreLoading washer. The Cold Water Intake decided to drip late Friday afternoon. Some quick net research (Thanks, You Tube!) showed me that the repair was quite easy once you had the part in hand...Amazon was saying Tuesday evening. I gave these guys a try right at the 0900 opening...OK, so it was about 1030, there is a gun shop next door! Whatever. To my surprise, they had this exact part in stock! Seems the Cold Water Intake is common across several models as is this leak...sigh. Anyways, his recommendation was to buy the Hot Water Intake as well since I had the washer open and the cost was only another maybe $15 and 10 minutes of repair. Took his advice and bought both parts. My washer was up and running by 1130 that day! This is at least the 4th time this place as solved a repair part issue for me. They have earned my loyalty. The fact that there is a Gun Shop next door helps...though my Bride may question the whole Gun Shop access being a good thing...she tolerates me so that's good.

The phone number for this business answers as Encompass. They may still have a store, but also…read morerefer you to encompass.com 1 star for lack of clarity. Will update if they still have a location in Dayton.

Trustworthy, competent techs. No upselling. No pushing unnecessary repairs. My go to appliance…read morerepair shop.

They fixed my refrigerator within 25 minutes of being here. I was very happy with the service I…read morereceived. And it wasn't even close to the cost of a new one.

Stopped in to shop for a new gas stove and was greeted by a gentleman who walked us through the…read morepros and cons of the floor models. He was extremely helpful and patiently answered all of the questions my mom and I had. We were pleasantly surprised to learn he wasn't even a sales associate, but a service technician. Unfortunately, when we were handed off to the front desk, the level of customer service dropped a bit. I had to ask about the warranty and return policy myself, as this information wasn't explained before the total was presented. The delivery process went well. Two service technicians removed the old stove and quickly installed the new one. They were very patient with my mother and took the time to thoroughly explain and demonstrate the stove's features. They even went back to the store to retrieve a copy of the appliance manual, which was greatly appreciated. Overall, I was impressed with our experience and would encourage others to give Pate Appliances a chance if they're in the market for a new appliance.

They were prompt and thorough. They had all necessary items with them so they didn't have to make…read moremultiple trips.

Called about a dryer issue and they were able to come out quickly the next day. They showed up on…read moretime and took less than 30 minutes to repair. Great customer service. Great communication. Very fair pricing. We will for sure call them again.

Called about a broken clothes dryer on a Friday. They came out on the following Monday afternoon…read more He was able to diagnose the problem and complete the repair in less than 45 minutes. He kept me informed the entire time. He was friendly and efficient. Highly recommended.

Koby arrived on time. He was very respectful of our home. He was very professional and kept us…read moreupdated on the work being performed. He also asked if we had any questions and he answered all that we had. Absolutely would recommend Recker and Boerger. 5 stars.

It's getting to be that time of year. Close your pool... fertilize and reseed the lawn... put the…read morepatio furniture away and get the furnace checked before that first cold morning hits. I took advantage of Recker & Boerger Fall tune up. Angell Gardner was timely and very thorough in her inspection of our furnace and the HVAC unit. She cleaned up the heat sensor in the furnace and cleaned out the compressor coils. So we're ready for the winter as well as next summer . Thanks Angell for the complete inspection!

Went looking for a refrigerator. Stopped in to see what they had. I'm so glad I did. Never have I…read morehave such good service as Cameron gave us. So very nice and helpful. First time I had fun spending money on a refrigerator. Cameron will have my business as long as he is there. He is truly one of the best, thank you Cameron for a great experience

Avoid Appliance Factory. My experience was marked by poor service, damaged equipment, and a…read morecomplete lack of accountability. The initial delivery was canceled when the installer incorrectly claimed my water shutoff valve was defective. After spending $200 on a plumber, I learned there was nothing wrong with the valve at all. When the appliances were delivered a second time, the washer arrived dented. Although the damage was photographed by the delivery team, Appliance Factory failed to follow up, lost calls/records of my complaint, and later tried to shift responsibility to Speed Queen for damage that occurred during their own handling of the appliance. When a service person finally came out to replace the damaged panel for the washer, he also identified what appeared to be a bad drum roller in my brand-new dryer. However, when Speed Queen contacted Appliance Factory to see what he observed, they denied sending a person to my home to repair the washer. Between the unnecessary plumbing expense, the damaged washer, the outright lie to Speed Queen, and time spent trying to get someone to take responsibility, this was one of the worst retail experiences I have had. I would strongly recommend purchasing your appliances elsewhere.