Koby arrived on time. He was very respectful of our home. He was very professional and kept us updated on the work being performed. He also asked if we had any questions and he answered all that we had. Absolutely would recommend Recker and Boerger. 5 stars. read more

I would not recommend R&B. Water heater (installed jan' 23) had a leak and they came to replace it as it was under a 8 yr warranty and found out they had charged my credit card $945.00 without explanation. read more

It's getting to be that time of year. Close your pool... fertilize and reseed the lawn... put the patio furniture away and get the furnace checked before that first cold morning hits. I took advantage of Recker & Boerger Fall tune up. Angell Gardner was timely and very thorough in her inspection of our furnace and the HVAC unit. She cleaned up the heat sensor in the furnace and cleaned out the compressor coils. So we're ready for the winter as well as next summer . Thanks Angell for the complete inspection! read more

Recker & Boerger - Appliances Near Me - Cincinnati, Ohio

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Employee's backed through a tree while delivering a dryer. They were belligerent and combative about it. Employees took no responsibility for their actions, actively prevented clean up of their mess, and littered on the property. read more

Recker & Boerger - Demolition Delivery Driver - Appliances Near Me - Cincinnati, Ohio

Had them come out and look at a 7 year old AC they previously installed. The warranty is 10 years parts and 3 years labor. They said it has a refrigerant leak somewhere. They can either fill it with refrigerant for $800 - $1000 with leak stop and maybe stop the leak for a year or look for the leak at $299/hr and that could take about 2 hours. If they find a leak on a part that is covered then that part is free but the refrigerant and labor is still on me for about another $1000. I paid the $150 service fee for them to tell me that. I called Arlinghaus Heating and Cooling. He said he can do a leak test with dye for $213 after he spent about 30 minutes looking at everything. He also took out his electronic leak detector and spray bottle and checked the most common areas for leaks. He then put in the dye and will be back at no additional cost to look for the colored dye and leaks. Recker and Boerger did not want to locate why the low refrigerant and basically wanted to put a high cost band aid on it without knowing exactly where the band aid goes and maybe do it again every year if it leaks out until the warranty runs out then probably tell me I need a whole new system. Arlinghaus was much better and actually wanted to find the issue and solve it at a much, much lower cost to me. read more

First of all, I would like to state from refrigerator to stove to washer and dryer toaster heater to furnace, i bought all through here. But today I was supposed to get AC tune up. I sat around all morning waiting for so.eone to show up. Call in to see what happened. The lady on the phone said the guy would be here between 3 and 5. I said I had asked for Morning apps because that time of day I would not be home. She was gonna schedule it for another day. She said I would be receiving a text the night before of the time. I told her I didn't receive a text for today. She was trying to cover for the fact that the appt I made 2 to 3 weeks ago was never made. Goodbye Recker a d Boerger...I don't chase people to give them my money!!!!!​ read more

I never leave reviews, but needed to after the recent transaction and delivery. Mark was excellent to work with over the phone. There was a small hiccup in the order process, but I was able to work with them to get a nicer washer/dryer for a similar price. The real MVPs of this were John and Trey. This was a tight walk-up for the delivery (lots of measurements taken). They busted tail and got it done, and I don't think this would have happened if they weren't the ones delivering it. I cannot thank them enough, and I would make a purchase again just from that experience. read more

I have purchased many of appliances from this company. They are competitive! Their inventory is fantastic

It's been a while since I made the purchase but I really would like to leave an honest review due to my experience. I don't ever leave reviews however, I often read reviews and find them helpful, so hopefully this review is helpful to someone else. My oven range unfortunately died on me. The oven that was in our home was a drop-in oven range, which can be hard to find so we decided to get it from Recker & Bergenr. We spent approximately $1500 to replace our oven. After purchasing, it took 5 MONTHS for us to receive the oven. Once received, it was the wrong oven. When we called the company to tell them that it was a different oven than the one we purchased, the sales rep Amy Siebenburgen, told us that we should be happy because its an "upgrade" from the oven that we actually purchased. In order to receive the oven we actually purchased, we would have likely had to wait another extended period of time so we kept it. The oven was actually larger than the cabinetry which caused more issues than anticipated, but we made it work. Fast forward not even 3 months later, the oven door fell off for no apparent reason. I am completely disappointed with the customer service and quality of items that we received and would highly recommend not using this company. read more

I had a new furnace and air conditioner installed 2 and 1/2 years ago. They did a good job on installation. My thermostat quit working last week. It seems it should have lasted longer. They said it only had a one year warranty!! They charged me $395 to come replace it. That is ridiculous! read more

We have had a great experience twice now! Amy has been great to work with picking out 2 new appliances. She took the time to answer my questions and walk me through the process! I will recommend them to anyone who needs new appliances!!! read more

We had a new furnace and air conditioner installed. They recommended a two-phase system. It is Fantastic! Very quiet!, The house has NEVER had such level temperature room to room. The installer was very professional, and neat. Showed up on time and did a great clean up job when they were finished. read more

I have been using Recker and Boerger for the last 11 years. They recently came out to perform a tune up on my heat pump/AC unit. The technician seemed like they did not know what they were doing and were on a phone chat the entire time with someone walking them through what to do. They said I needed 2lbs of freon added. ($100 per pound, $100 labor). I wanted them to check for a leak, but the technician did not have the appropriate tools with them and said I could reschedule another service visit for $149. Recker and Boerger should have come back out, for free, and checked for a refrigerant leak, but they are only after my money. read more

We had an issue with our old washer. We bought a new washer only to find out the issue was an outlet which was discovered when the new washer was installed. We were told we could return the new washer after we paid $99 to have the new washer picked up and pay $100 for a restocking fee. I will never purchase anything there again. They make it impossible to return anything. read more

First of all , I have been dealing with recker and boerger for 30 years and was always satisfied with them. They installed my last water heater(which is still under warranty) that has recently developed a leak. I called them to get some information about labor cost to replace ans the tank is still under warranty, so they said they had to have a technician verify the leak and give me a quote. He came in and said, yes it had a leak and proceeded to check the water pressure which he said was too high. I checked it at the same time and it showed 10 psi less. I also told him that these tanks can operate at up to 150 psi so my 72 psi was well within the limits. He then told me they wouldn't install the tank unless I had a $200 pressure relief valve installed. This is nothing more than a money grab. They wanted $975 for labor to replace the same exact tank. I told him to forget it at which point he told me it was $149 service charge to tell me my tank was leaking. Nothing was ever said about a service charge when I called they just said it was tied to the warranty claim. I have three more plumbers coming out and they do not charge to assess the tank. read more

They made my landlord wait a whole week after purchase to deliver an ovenalready bought and paid for. I have children to take care of and feed. Shame on them. They also left a massive mess and muddied my rug and floor(just had a massive storm system pass through). ITS CALLED SHOE COVERS. Get a box of them on Amazon. They also left garbage behind. Mainly pissed about the fact that it took a week. Hope my landlord finds better service companies. The oven was dusty as shit. Which how could it be dusty in a box? Also why were their metal shavings all throughout it? read more

From the initial help at the store at TriCounty from Mike and Roma to the incredibly delivery with Zach and Brian I couldn't be happier. Lucked out with a Scratch and Dent Refrigerator (barely noticeable issue). I have a few gray hairs so have had a lot of experience with deliveries. These guys were some of the nicest and most conscientious fellows. read more

Well I have a brand new furnace and A/C unit however I have no idea if the furnace works and the a/c unit is on an extension cord. I had multiple companies out for quotes. The person who came to my home for the quote was Allen he stated he was an owner in the company and had years of experience. What he did not tell me was that he has years of experience ripping off home owners who are not experienced in his industry. I read reviews about the company and felt Allen was a good person, knowledgable and was here to help. Apparently I should have read the reviews on yelp. Once the gas furnace was installed along with the a/c unit I was told OOPs there is no gas line for the furnace and I could hard wire the a/c unit but the boss said not to because he did not want to spend any more time here. Why would you sell me a gas furnace?! the A/C unit was purchased to cool the upstairs of our home and it only freezes my room and bathroom. I still have to leave in the window units in the other bedrooms. They stated that is because the thermostat is in my room, something else Allen failed to mention. Again this is not my line of work. I asked the service person if it was possible to move the thermostat to the hall he said yes but was told no. You need to make this right read more

Ordered a new stove and fridge and was supposed to be delivered today Saturday Aug 12 2023 and they sold it out from under me. I will never set foot there again. I don't care if they are the cheapest. I'll pay full price for honesty. read more

I bought a water softener in July of 2022. It exploded after 14 months. Of course it's not covered. Their installers have zero idea. They are not qualified installers for HVHC. They took the bypass valve off when they installed it. So when it exploded the water just flooded the basement. Had to turn all water off to the house. When I called them I was informed the manager was not in. He would call me back. Never happened. Called GE the makers and they said it would cost more to fix it than a new one. Sounds like a scam. While the plumber was there he got a call with the same issue. read more

Called on Monday to schedule A/C and Heat system yearly check and service, Loriann was very pleasant and arranged Tuesday at 9:00. Technician Mike was on time, completed all the work, changed the filter and even hosed out the outside condenser unit. Awesome service. read more

Walked in bought fridge on sat delivered Monday. Easy peasy. Unlike lowes we bought but not delivered

I bought a refrigerator recently from the Tri County location. I signed up for the 6 month financing. The female sales rep that I worked with entered my name incorrectly when she ran the credit (which I found out later). She said that everything went through. I never received anything from the bank (no card, no bills, etc). I found out that the sales rep entered the incorrect name, but correct SS# and birthdate, on the credit application (i never received a copy of the application, just my bill which was correct.. I called the store as soon as I found out and was told by accounting that they cannot fix it, I need to correct it. The bank would not speak with me since my name was not on the account. Now my account went to collections and it is on my record since the ss# is correct, even though the name was incorrect. The sales rep never apologized for her mistake, she was very rude with me in the store when I asked her about. I was able to get through to someone at the bank finally and had to pay the entire balance off to get it out of collections. so much for 6 months same as cash.....and now I have a hit on my credit report. The bank is filing a claim against them for the mistake they made. The female sales rep was extremely rude through the entire process. I think her name was Lisa. never again!!!!! read more

On July 25 we ordered a new dishwasher and were told that it would be installed on August 1. We were told that we would be receiving telephone calls to confirm the timing of the installation. After receiving no calls I contacted Recker and Boerger and was told that I "mis understood" the delivery date. Not true. My wife and I were both present at the purchase and heard the same date. The store manager has now told us that the dishwasher was never ordered from the manufacturer. A totally different story. So bottom line we are stuck waiting and additional week for the installation. Terrible customer service at best. Please look elsewhere when purchasing appliances. read more

I purchased a Goodman Air Conditioner and after only 4 years of light usage it did not cool. I contacted Recker and Boerger where I purchased it and was told the parts were still under warranty, but I needed to pay for labor which would be $149 for the service call and the first half hour of work. The service person was on premises for 35 minutes with most of the time talking and 15 minutes of work and charged $395 and said the person I spoke to was wrong. I contacted the office and was told that the service person was correct. I will not shop Roeker and Berger again! read more

On 1/10/2020 I paid Recker And Boerger $1099 to replace my existing water heater. On 1/11/2020 the technician came out to attempt to install the water heater- while attempting to install the water heater the technician broke both of my main water shut off valves. The valves were working previously to him arriving. The technician stated he was unable to install my water heater due to a preexisting recirculation tank- which was incorrect- I don't have a recirculating tank. He stated he would have a more advanced tech come look at replacement options. Although he broke my valves he still couldnt install water heater. On 1/14 the more advanced technician came out- After looking at what needed to be done to replace my water heater -he stated the job was too big for Roto Rooter. At that point I reminded him that I now have two broken valves due to Recker Berger. He then stated he would talk with one of the owner Alan Recker to see about the repairs. After speaking with the owner Alan Recker , he now said he could do the repairs and replace my water heater but now they would charge me an additional $900. At that point I asked Alan Recker if they could only do the repairs of the valves they broke. Of course he said no. He stated he would only fix the broken valves if I paid to have the water heater replaced by them. He refused to call the technician to ask about if he applied a wrench to the valves. He also could not tell me when he would even be able to discuss the valves with the technician. The bottom line is that he would only replace the valves if I paid them almost doubled of what I was quoted. Women BUYERS BEWARE!!!! They will take advantage of you in a heartbeat !!! Definitely a case of a scammer company taking advantage of an unknowing Women. Such a headache. I had to pay Roto Rooter to fix what they messed up. read more

I ordered a Samsung convection oven and it was delivered . In 2 weeks later the price dropped $100.00 The stove is still in my living room because of my kitchen renovation, its never been plugged up or moved since delivery I visited the store and was confirmed that it went on sale and the information would be sent to accounting and they would send me a check for the difference. 7 weeks later I haven't received anything. I called back too get information on why I haven't received the difference. Let the excuses begin: 1. reason is that its a used stove(never been plugged in) 2. that is not our policy(sales person stated differently) 3. its been 7 weeks ( wasn't seven weeks when I revisited the store and was lied too) thanks for "we don't need you anymore, thanks for buying" technique read more

One to avoid. I have used this company for HVAC service and installation for years. They used to be very good. Evidently, that has changed. They repaired a boiler for me for $1300, the technician showed me how to maintain it, and told me to call if it started spitting water from the overflow/ condensation drain. Three weeks ago, it started doing just that. I called for a service appointment. I was told I would have to wait three weeks. The technician showed up yesterday, looked at the unit, and without unpacking a tool told me he had no idea how to work on it or repair it. I now have no heat and no hot water. Today, I got to speak with the service manager. He told me that they upgraded their software, and not everything was transferred to the new system. He said that is why they sent the technician they did, and that they didn't know that he would not know how to fix my system. He went on to say that nobody in their company knew how to fix my system. The technician who worked on it before left the company. Waiting that three weeks may have ruined the igniter in my boiler. That's what happened last time, and that's why the technician told me to call if I noticed it spitting. Now, in this cold weather, with no heat or hot water, I am left to try to find someone to come out and repair or replace my system. Allen, the service manager, made it clear that he felt no need or desire to do anything further to help me or my situation. read more

Sold my elderly father a refrigerator and microwave and delivered and installed it. All went well, but within 14 months the fridge died. Sure, that happens. Manufacturer sent a FREE replacement part in a goodwill gesture. I called Recker and Boerger's' ONLY repair provider, A-1 service, they want 70% of the cost of the refrigerator to change the compressor... and it would carry NO warranty... ( had it done for $125 elsewhere). When I called Recker and Boerger back to tell them, They offered nothing, and told me I was welcome to shop around. Believe me , next time. I will. Would never recommend either business and will certainly never be back. read more

We've bought from Recker & Boerger twice, and both times the installations went awry. They installed a new dishwasher and it leaked; they came out and re-installed, though were there some minor issues. This month we bought a new Samsung refrigerator. The installers left without making sure it was working - it was stuck in some kind of 'demo' mode but the usual button-punching didn't work. So we had a non-working fridge. They retrieved the fridge, said they were going to fix it, and then today delivered the wrong fridge. To be fair, they haven't been rude about it, and as problems go, living without a full-size fridge for a few days is a first world problem. But still, you wouldn't think a store that specializes in appliances would have so much trouble installing them correctly. read more

This company has changed the last several years - and not for the better. Customer service was always top notch but not now. The owners now argue directly with customers trying to defend this poor service. If it continues, they won't be in the HVAC business much longer (just appliances) and that may in fact be their true desire by the looks of things. read more

They installed a water heater today. Arrival was on time, installation was professional, and both installers wore facemasks the entire time. Excellent work - highly recommended. read more

Called on a Monday after spouse's weekend fix-it project did not work as planned. Within 30 minutes, John helped me determine a dishwasher model at a great price with the features I wanted. And, mid-pandemic, delivery was just 4 days later! Will not go anywhere else! read more

If you decide to buy from this terrible company, DO NOT invest in any kind of warranty! Their products are crap! We had a very nice a.c unit installed in 2016 and the compressor went bad this past month and I thought that it should have been covered under the warranty but it wasn't.. The warranty paper I have 'clearly' states that there is a 10 year compressor warranty. After waiting 4 days with no response I finally got a response after my email was forwarded three times. I wanted to have a family friend do the install to save some money but that was not an option. I was quoted at over $1,000 for the part and install. They wouldn't cover the part even though the paper clearly states other wise. This company has faulty products, guest service is awful and they are rude. After sending another email days ago I've still yet to have any kind of response back. read more

Awful customer service by Roma. She literally laughed in my face when I asked about a discount for a dented appliance R&B was delivering to my house. Then she said I was on crack for wanting more than 4% off. Otherwise, the delivery guys were great and other sales staff were friendly. Too bad Roma ruined our whole experience, because my wife and I were looking to buy local and continue buying from R&B (we're renovating an old Cincinnati house). read more

I have had my heating and AC serviced by Recker & Boerger for a few years now and I must say they are always honest and professional. That is hard to come by these days in this industry. They do not try to sell you something you don't need l. The technicians always take the time to explain and educate their customers on how to keep their systems running efficiently. Thanks for all you do. read more

Excellent experience! I'm an old builder and my subs are recently retired so I am not accustomed to hiring retail contractors but I was extremely satisfied with Recker & Boerger's water heater install. I prepped the workspace for plenty of elbow room and light and the guys had removed and replaced a sparkling new AO Smith water heater in less than two hours. Forgot to mention the price was lower than expected; I got more than I paid for ; ) read more

Awesome service, great price and obvious family business attitude. Installed aprilaire humidifier at highly competitive price. Alan Boerger and his folks were great (service guy was the best) read more

I have to say that I am truly disappointed with this company my refrigerator has been a nightmare I have had it serviced more time then I would like every time I call the representative is nasty and condescending and is not helpful at all I will never buy from this place again read more

This is the place to buy your Appliances. I went to Home Depot and nobody knew the differences between all the choices they had. When I walked into Recker and Boerger, Jim helped me find what worked for us and gave us a better price than those other places as well. We always like to buy from local businesses and I am also a big fan of those that provide their own service instead of telling you to call a 800 number. What a great experience! read more