Stay far, far, FAR away from this company. They are by far the most predatory and incompetent company that I have ever had the displeasure of dealing with. It got to a point where I was starting to look into lawyers because I was convinced I would have to take them to small claims court. They threatened to continuously charge us for the washer and dryer we rented after THEIR failure to pick them up multiple times before our move-out date. It's a long story, but trust me - it's worth the read if you are considering renting from this company. After renting from this company for almost 6 years, we scheduled a pickup about 2 weeks before our move-out date for a house we started renting in 2020. A winter storm hit, and I was concerned for the workers' safety with all the ice, so I rescheduled for a week out. On the day of the scheduled pickup, I got an automated call saying that they rescheduled due to short staff. I called their customer service every single day (sometimes multiple times a day) to try and get our house prioritized, because the date they rescheduled for was the day after our move-out date. This company is so incredibly incompetent - their customer service had no means of getting in touch with dispatch through any means other than email. Every single day, I had them send a new email to stress the urgency and time-sensitive nature of our situation. No response came from dispatch until Thursday evening, and their response was simply to say there wasn't any availability sooner. I bit the bullet and requested a 1-day extension for our lease, which cost us about $100. Then, on the day of our scheduled pickup and the final day of our lease, I got ANOTHER automated call informing us that our pickup had been rescheduled. This left us no choice but to move the machines out ourselves and take them to our new house. Thank god we have incredibly supportive and available family who had the means to help us. Otherwise, we would've had no other choice than to abandon them at the house we were moving out of. This would've cost us at least $200 in charges from our rental company to remove them. In addition this, Appliance Warehouse's official policy is that they will keep charging you your monthly rate until they receive their washer and dryer, even in a situation like this. The disgusting part of this is that, according to the worker who eventually picked them up, the washer and dryer always go to the dump anyways. We managed to get the washer and dryer to our new house, and they were finally able to get a worker out to pick them up a week later. I was so frustrated at this point, but honestly, the worker was great. He was venting about the company just as much as I was. Apparently, they reduced their workforce down to ONLY HIM. One single person for the ENTIRE tri-state area! No wonder he had to keep rescheduling! He proceeded to tell me horror stories about this company. One particular story that stood out to me: a poor disabled woman had her washer break down mid-wash, and they refused to prioritize her repair. They took weeks to get out there, and by the time they did, the water had turned foul and had sat there the entire time, which is an obvious and serious health hazard. This company is disgusting and predatory, not only to its customers, but to its employees as well. Do NOT rent from them - just buy your own machines and sell them when you're done with them. It's a pain, I know, but it will be far less of a pain than having to deal with this unbelievably incompetent and predatory company. read more

Ordered a washer and dryer with them in Cincinnati. On the scheduled delivery day (I had to take a day off work) no one showed up. Their website was down, impossible to reach anyone over the phone all day, never got a reply to my emails, no one contacted me all day. Three days later a truck showed up and wanted to deliver my washer and dryer - by then I already had bought a set from Lowes. I refused the delivery and told them I have no need any more, just as in my emails before. The company most certainly has serious communication issues. But given they quietly - without further communication - refunded all my money, I think its not a scam. Just very poorly run, at least the headquarters. read more

to start off I would never recommend this company. I was recommended this company when I first moved into my home about four years ago. When I first moved in, they offered me rent to own. Washer and dryer and now the option has suddenly disappeared which is fine. That's OK but I pay almost 50 If you do the math almost $600 a year I've paid well over the amount for the equipment. I called to see if they could work with me at all. Any type of may be prorated month for one lower the bill anything there's nothing they can do. I feel like this company is very money hungry they do not care about their customers. When you call, they say our customers is our number one priority. It is not. It is money. not do business with this company. I highly regret it. read more

this is our second terrible review within 6 months of using this company. our dryer broke and they have rescheduled the replacement 12 TIMES. we have been without a washer and dryer for going on 3 months and there is ZERO resolution with them for when we should get a replacement. we are paying for absolutely nothing. Also they won't remove their washer and dryer for us to get a new company to put one in. DO NOT USE THIS COMPANY. read more

Rented a washer and dryer for an apartment. Delivered on time, no issues with equipment. Had it for about 5 years and I cancelled and they picked them up without any problems when I no longer needed to rent a washer and dryer. read more

My equipment was not installed properly and ended up flooding our kitchen. When I called to see when to get someone out to fix the repair they told me 4 days. I asked to get someone out sooner because there were 2 inches of water on the floor and no one was available for our emergency.On the day they were suppose to come for repairs my appointment got moved 3 days because of an "emergency". After a week they finally showed up. I have also made 4 phone calls and 2 emails to ask to speak to a supervisor regarding all the issues. No one has reached out. read more

I went through appliance warehouse to rent a washer and dryer at my house. Things were fine until it was time for the pickup. I had to wait on hold for HOURS to speak to someone to ask what the ETA was of the pickup so I could make sure I was home. They informed me there was no estimated time just some time that day. I had already moved all of my stuff out so I had to wait around all day. I called a second time to confirm they would call me before coming so I could make sure I was there. They informed me they'd call an hour before showing up. I never received a call or a message so I wasn't home. I again had to make multiple calls for multiple hours to reschedule it and they kept changing the day. it's the day of pickup and they did give me an estimated time today but here we are an hour after the estimated time already and I am on hold yet again for over an hour. I would never recommend this company to anyone. If I could leave less than 1 star I would. Do not use them. read more