Service getting the refrigerator I wanted was superb. Delivery was on time and quick. They were very careful moving out the old and putting in the new. They moved my old fridge to my garage. It still worked so I will use it there until it dies. I also had a new washer for laundry install. Again very quick and careful moving out the old and putting in the new. read more

We had a kitchen redo and got all of our appliances from Hagendorns. When we had an issue with our refrigerator, they did their best to fix it. Turns out it was an airflow issue. They replaced it. Couldn't be happier with Hagendorns customer service! Also, its nice to shop small. read more

This is to reverse my review of April 10, 2025. The Service Manager, Anthony, at Hagedorn saved the day. He arranged to replace the defective unit and it was delivered yesterday. Thanks, Anthony! read more

Installers made permanent changes to my dryer vent without my consent, damaging the existing oval dryer vent in the wall. The adapter I had available to meet the oval to round conversion was ignored by the installers and afterward they stated they "always" make these permanent crimping changes to oval dryer vents, damaging them in the process. The damage is unrepairable at this point. The Hagedorn installers have a nasty habit of ignoring the homeowner's concerns through their arrogance and 'installer entitlement' and are backed up in their ignorance by their managers. read more

BEWARE OF THE BAIT AND SWITCH REBATE. We purchased an LG washer and dryer and was told we would get $100 REBATE back for each and we could put toward another year of warranty. In trying to register the set online is was the biggest pain the rear. Then to get the rebate was the biggest pain the rear. Then you forget you have the rebate, which is the biggest pain in the rear, when you receive an email saying activate your rebate. Then when you activate it, another pain in the rear, if you request a physical card they take $20 off each. So your total back is $160 instead of $200; AND, then you have only a select number of places to use it. OF COURSE THEY DON'T TELL YOU ANYTHING ABOUT ANY OF THIS. Biggest pain in the rear. read more

I haven't bought an appliance from these guys but after the service issues I probably wouldn't. No schedule calls in the morning of service, no call backs from customer service and excuse after excuse as to why I've been stood up for service and why I haven't been called in the first place to time my service call OR why I haven't been called back from the office. And for the record, I'm not asking them to do anything they didn't already promise me they'd do...just actually do that or don't say it. That's where my frustration is. I get that service calls run over but for crying out loud you can call me or you could have made the morning call like you're supposed to do and I'm aware of the situation. It's really not rocket science. It's common courtesy. Day two off from work waiting on Hag's. No show. No call. FIRED! read more

Wanted to shop at a local business instead of the big box stores. Ordered a complete kitchen, stove, refrigerator, dishwasher, microwave and hood vent. Waited about a month and no contact from the sales person. Called and left a message, no return call. Called again, waited a week, no return call. So, I just went to the store. Finally got the one sales person to help me and found that all the appliances were in except the stove. Asked if they could deliver what was in stock, and they did. Waited about 3 more weeks and called again. No return call again. Called back, got one of the Charlies told me he would go to purchasing and find out about the stove. Never called back. I did call back the following day and found a sales person who was rude, told me it took a long time to get stoves due to the shortages. I order this in Feb, it's now April. Asked if he could find an eta, told me he would call back. Didn't call. Always making excuses and telling me some people wait 2 years for appliances. Really??? what do people think, we are all stupid? I'm warning you before you go and pay for appliances and then can't get them. If you like being treated as if you are stupid, go to Hagedorn's. If you need an appliance, I'd say go to Lowe's or Home Depot and get what you need. read more

This is absolutely a top notch business! The service is great, the people are friendly and pricing is fair! A winning combination!

I'll never do business with Hagedorn again - they installed a floor model refrigerator/freezer that had a cracked drip pan that leaked and caused significant damage to my kitchen floor. Then they sold be a dishwasher that leaked, and did further damage to the same floor. Hagedorn's salesman sold me a Frigidaire refrigerator/freezer, and the freezer completely failed within 18 months, and cost to repair was estimated at $1,000, so now I'm shopping for a new appliance with their competitor. Their response was "well, we don't manufacture the appliance...". If I could give them a -10 rating, that would be justified. read more

Always reliable good friendly service every time , they always have what I need . Customer service excellent !!!! My go to for appliance do it or self needs !!!! read more

Austin Pelcha and Jimmy Robbins did an outstanding job. They arrived shortly before they said which was fine with me. They had the old dishwasher out in minutes allowed me to clean there before installing the new dishwasher. Within minutes the new dishwasher was installed and running. read more

Hagedorn's is awesome! All the top brands that you want in a locally owned, independent small business. Their knowledgeable sales staff combined with an efficient and friendly delivery and set up team made for an awesome experience all around. We bought a new fridge this time out and will be going back for the matching dishwasher and range. I'll never buy an appliance from a big box store ever again! read more

Hagedorn's Appliance - New Samsung refrigerator - Appliances & Repair Near Me - Erlanger, Kentucky

Both sales and service department have been thorough, on time and honest to me for over 20 years.

Can I give them zero stars? I realize there is a pandemic and appliances are hard to get. I just didn't expect to be yelled at and lied to by the store employee! I ordered a stove and refrigerator in May 2020 and was told they would both be in by the end of June. The female salesperson told me to call anytime and that she would keep me informed of the status of my order. I called at the end of June, my refrigerator was in but no stove. She did not call me. I asked if I could have the frig delivered sha reluctantly said yes if I really did not want to wait. She said the stove should be in 2 weeks later. I got the frig. I waited another month and called again. This time I was told the stove would be in on Aug 13. Aug 13 came and went, no call, I finally called the sales lady at the end of Aug. Again Never once did she initiate the call. Anyway, now she says it will be October. I told her I was losing confidence in the times I was given and she proceeded to yell at me and dared me to cancel my order because I would never find a stove anywhere else. I had to tell her to calm down and let ME talk for a minute, told her to check again with her distributor and call me back. I AM THE CUSTOMER AND SHE IS YELLING AT ME!! Nastiest salesperson ever! She called the next day, now she says Later this year maybe, do I want to cancel? YES, I most certainly DID cancel. I wouldn't work with Hagedorn's or that nasty salesperson again for anything!!! AND, in case Hagedorn's reads this, I called Recker and Boerger and 3 days later had my new stove delivered. BUYER BEWARE!!! read more

Just had them out to repair a 16yr old KitchenAid fridge from Sears I tried but couldn't get ice/water panel off and was probably going to break the brittle plastic tabs holding it together. The guy was awesome, had lots of experience, ordered part and fixed by the next day. He was patient and got it all apart and back together. Just very happy with service. read more

Called for service on a Samsung front load dryer. First question was how old, when we said 9 years old they said it needed to be replaced and would not set up a service call.. fixed now with a new belt that was broken.. read more

Bought a new slide in range/oven with a glass top. The glass top had an overhang that I was concerned about with the delivery (scratches, chips). The delivery was flawless because they care about the appliances getting to you in new condition! Josh delivered and installed and it was flawless! He took care to move it up the stairs with extra padding around the glass edge. Josh was knowledgeable and put me at ease that a professional was installing! Same price listed was same as Home Depot sale price. Great experience all around. The store was closed due to COVID-19 but the sales person, Paul, was very helpful and knowledgeable!!! I have bought 2 washers, fridge and dishwasher from Paul/Hagedorn's. I'm a big fan of this business and their service department!!! read more

We visited Hagedorn to find a replacement range for our 40 year old built-in. We had tried big box stores but they were less than helpful with our issue. The installer at Hagedorn came out free of charge to check our space and see if they had a model that would fit. They did have one and the installer replaced our range even cutting away part of the cabinet and countertop. He put down mats to protect our floor. We were really impressed with the service. read more

Hagedorn's Appliance - Before and after, new range for odd space - Appliances & Repair Near Me - Erlanger, Kentucky

New LG refrigerator delivered and installed Friday 8/12/22. The icemaker doesn't work. After waiting 48 hrs from installation per the LG manual still not working called Hagedorn Monday they passed me off to LG who wasn't any help. Called Hagedorn again today, still no help, they claim they can't send a service person for two weeks to check out the issue. Don't waste your time with them. read more

I have never liked this place but my husband likes doing local. I understand that items are back ordered however trying to get it installed has been a total joke, they don't call when they say they will, when you call them theyy act like they don't know what you are talking about. after waiting 6 weeks for an oven when they finally got here today, after cancelling for Wednesday, after again calling them when they were supposed to call us the oven is smashed. Excuse after excuse. Cancelled as should this business. read more

Worst service I ever had. Bought a new washer over a 1000 dollars. went out days later. Service man that works for them has work on it several times. Still no washer for 4 weeks. Do yourself a favor and buy someplace else. read more

I recently had a problem with my refrigerator not cooling properly. When the technician came out he told me that the cooling fan for the compressor was bad. He ordered part and came back and replaced it. Within a couple of weeks the refrigerator again was not cooling properly and in addition the freezer was frosting up. Since it was within a 30 day period they sent the same tech. back, but it took over a week to get him here. When he arrived, I told him what was happening and he proceeded to tell me that what he repaired had nothing to with the current problem and insisted that the freezer frosting could only be caused by a bad seal, although he did not physically check it,but did offer to order a new one. I called Days Appliance Repair and within 5 minutes of arriving, their tech. diagnosed the problem to a bad fan in the freezer compartment. Part ordered and replaced. Problem solved. The refrigerator now works perfectly. Obviously, Hagedorn would rather sell you new appliances than repair anything. Their service dept. is terrible. If you need a repair call Days Appliance Repair. Dave H read more

The previous owner of our house went to this store for all their kitchen appliances. If one of the appliances had a problem I called this store also for service and repair. The people who showed up were always courteous and helpful and very efficient and gave us good service. Over the years we've had to replace some of those same appliances and guess who we went to...Hagedorn. I don't think there's much worse in a household than having an appliance breakdown and You have to fumble around While you wait for help. Hagedorn always comes to the rescue. We had to replace a stove top unit recently and The staff there helped tremendously in finding a new stove top that would fit in the same size Compartment. The installer had to make Is considerable adjustment to get the new stove top in but did it and happily everything is working fine. read more

I am not happy with my experience there. I stopped in yesterday to buy a washer for $1018. My wife had recently used our card without telling me, so when I went to pay for it, there wasn't enough in the checking account. I left and went to switch money over but couldn't make it back by closing because I got called back to work. When I came in today to buy the washer, miraculously the price had gone up almost $350 and they couldn't honor the previous price. I am looking to build a new house and was looking for a reasonable place to purchase new appliances. IT WILL NOT BE THIS PLACE! I would look someplace else. read more

As a supporter of local business I chose to purchase from Hagedorn Appliances. The results of the purchase have not lived up to my expectations though. I've had 3 service calls in 5 months since the purchase. I've had to call each time to remind the service department that I need the service. I will not purchase anything from Hagedorn Appliances again. read more

We are somewhat new to the area and needed a repair on an appliance that was already in our home. Called other places and it would be weeks- Hagedorn got us in the very next day. Not only was their technician professional and experienced- but he was honest. We really appreciated how friendly and accommodating Hagedorn was for service that we ended up ordering some new appliances for our home through them rather than the big box retailer. Their prices are extremely competitive - but you get A+ customer service. Thank you Charles and Ed for providing us with a good old fashion customer service experience. read more

I have never posted a review let alone a negative one. But my recent experience w/ Hagedorn Appliance in Erlanger, KY for a service call was completely unacceptable. I purchased a Bosch dishwasher from Hagedorns 18mos ago. It stopped filling. I first called a plumber who confirmed it was not a supply issue. Next step was to have the dishwasher looked at. So I called Hagedorns as I have for many many years. When the service tech came out last week he checked & said he couldn't find anything wrong. Started the dishwasher through a cycle & said it filled. He was there 20 mins. Last weekend I tried to use the appliance & encountered the same malfunction. I called the store explained my problem & was told that the appliance was working when the service tech left & they recommended that I call Bosch direct. I advised the rep @ the store that I would, but if it couldn't be remedied I wanted a follow up service call. I was told it would be 2 weeks before anything could be scheduled. Hagedorn had no issue scheduling my initial request when they charged $90! I did call Bosch & the customer service rep was very helpful & walked me through resetting the unit. That worked. As a certified Bosch dealer why Hagedorn couldn't or wouldn't help me is very frustrating. My family has bought multiple appliances & used Hagedorn for service for many years. Based on this experience I will NOT be using them again. Money talks & mine will be going else where. read more

Highly recommend Hagedorn's if you're in need of any service for your appliances. Their technicians are outstanding, very experienced, friendly and prompt, we use them for our home and business. Wouldn't go anywhere else. Thanks! read more

I shopped here because I was concerned about the level of service and the quality of installation from a big box store. I found a new stove that was a little more expensive than Lowe's or Home Depot, but thought the extra money would be worth it considering I had used Hagedorn's to service my washer just 2 weeks earlier. They had a good reputation for their service. When the day came for my stove delivery and installation, I was shocked to find out that they were using a contract crew, not their own employees. After 3 phone calls i finally reached someone at the store who confirmed that the people installing my stove were contractors. At no point during sale was it ever disclosed that anyone other than their own people would be installing my stove. I wrote a 3 page letter to the President of the company and he still does not have the temerity to write me back to apologize for the deceptive business practice. I won't use this company again. Bad business ethics. read more

Just went in ready to buy all new appliances. I was the only customer in the store and not acknowledged by either of the 2 employees. I walked around a couple times thinking someone would ask to help me. Never happened. They lost a big sale because of lack of customer service. read more

Horrible customer service! I scheduled a fridge repair with them for a rental house. This morning I called to confirm the time and was told I was not on the schedule. They said they had left a message for my tenant and she had never called back and the earliest they can get me in was next Tuesday! First, if they couldn't get ahold of her, they should have called ME back. I was the one who scheduled it, I was the one paying for it, I am the owner. Second, my renter doesn't have voicemail. So there was NO way they "left a message" for her. Liars. I received no apology, no sympathy no remorse from them at all. (It turns out they also have one of the highest service call rates in town). I will NEVER use them again for any of my 16 rental houses! Again, horrible. read more

Hagedorns has been in business since 1941 because they have real customer service. Others retailers can say they have customer service but when you need your appliance serviced they give you an 800 number to call someone else. read more

Hagedorn's Appliance - Just installed these units from Hagedorns. They had the right price and delivered the new units right away. Thanks - Appliances & Repair Near Me - Erlanger, Kentucky

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I woke up to find my 11 year old fridge melting. A friend recommended I call Hagedorn's. So I did. I told Dan, the repair tech. It's an old fridge so we would either replace or fix if possible. Since it was unexpected I was hoping for fix. Lol. And sure enough Dan fixed it. He did a great job. He checked all the components and knew right away that it was a relay switch. He even gave great advice on what to look for when we do need to replace the old fridge. Absolutely worth it! It was like having my Dad come out and fix it which was great. Thank you Hagedorn's! read more

Hagedorn's Appliance - Old switch. - Appliances & Repair Near Me - Erlanger, Kentucky

Our LG Washer needed repaired. This was the 3rd time in 10 years and after spending an hour and a half on hold with an authorized LG service provider, we were told it would be over 2 weeks before a repair person could come to our house. This is due to the pandemic and everyone is behind. After reviewing our records, we realized it was 10 years old and this would be the 3rd repair in 10 years. Decided it was time for a new one. I had researched washers during the last repair and discovered Speed Queen would be the way to go. We went to Hagedorn as Speed Queen is only sold through authorized dealers. I am tired of the big box stores and the lack of service. We walked in and were greeted by Erin. She greeted us with kindness and when told her we were in the marked for a new washer she recommended Speed Queen. She was very knowledgeable about all the models and even said she has one at home. The model we chose was the one with the 7 year warranty. I was also happy to discover that Hagedorn will service it if we ever need it. That excites me to know I will have a local company to deal with instead of an 800#. Erin also informed us that Speed Queen is based in Wisconsin so no need to wait on parts (esp during a pandemic). We asked when it could be delivered and she said - how about tomorrow? We decided to have it delivered on a Saturday. The guys called and said they would be at our home bet 10-12 and they arrived around 11:30. Charlie was very professional and took great care in installing our new washer. We are very pleased with our experience with Hagedorn and would highly recommend over any big box store! read more

Update... So they contact us to say they are going to repair the frig and holding time open on the 14th and 17th. So I reply back that the 14th would work. They reply that the 14th is impossible. ...and the saga continues. read more

It saddens me to see so many negative reviews about Hagedorn's. We've purchased items from them over the years and always had great service. We've called their service department when having problems with items we haven't even purchased from them and they've always been helpful. No problems with their parts department either. As a little girl, growing up, our next door neighbors​ purchased all of their appliances from Hagedorn's. They wouldn't shop anywhere else. And if they needed servicing, Hagedorn's always came out to help them. I suggest giving them a try and judging for yourself. read more

We believe in patronizing local businesses, but Hagedorn's "service" is but a front for subpar subcontractors. Their "service" guy showed up late to repair an indicator light on our range. $160 and 5 weeks later it was not working, and Hagedorn's would not back up "their" work... NEVER AGAIN! read more

So far I have spent four weeks waiting for this company to fulfill the service warranty on a refrigerator with HH Gregg. This will be their third visit for the same problem and it is taking two weeks between each visit. It would seem to me that if they couldnt fix it the first two times a third visit would take priority, but when I scheduled they gave me a time six days later. Not at all good, I would never use them on my own. read more

our experience at Hagedorns was absolutely horrible. I would recommend to never purchase any appliances or products from this store. we cancelled an order for a dishwasher and it has been 3 weeks and we still do not have our refund. we have been lied to several times and that the check couldn't be mailed because of no mail service during the week. again, I would recommend to never walk into that store. read more

Came home from vacation to find out everything in the freezer was thawed and the refrigerator was not very cold. Did not want to call the big box people because everything is outsourced and I've heard a lot of complaints/ My neighbor said they always use Hagedorn Appliances and they are local. They came out the next day and thankfully it was only a relay switch. So grateful for Tony's kindness and the fast service. Thanks again!! read more