Don Bacon has done a lot of work keeping our 90's Subzeros working great. We have had other people tell us it's dead and unrepairable but Mike will get any Subzero back up and running in no time. I really trust this appliance repair company. Been working for us for 10+ years. read more

Dryer broke, went to Yelp and called the first 6 or 7 yelp recommendations first - not one human answered. Don Bacon was #8 and a human answered the phone and booked a service call, a couple days later a tech showed up and DID EXACTLY WHAT THEY SAID THEY WOULD DO. I can't recommend this place and their level of customer service enough. When you have a household appliance go down it's not a matter of talking to a bunch of phone menus and middlemen companies just to MAYBE have someone from a subcontracted local company call you back (nobody did) - you need answers, when will it be done, and how much. Don Bacon for the win! read more

$180 for a 15minute service call only to be told they dont have the part to fix my washer, have no idea when they could get the part (it appears to be readily avaliable on various websites), and would require a separate service call at an unknown date. BEWARE of this predatory company. read more

Thank you for fixing my oven. This happened right before Christmas and I had so much to bake. They came immediately and fixed everything. They were very professional and clean. I appreciate them and will call again. read more

Don Bacon gave us a quote to fix our Sub-Zero for $2,000.00. we found a competent competitor who fixed it for $725.00.

Exceptional customer service with quick appointment availability. Clean, friendly, professional service tech. Knowledgeable and efficient and had all parts and equipment needed to complete the job. Love finding great companies to keep things running smooth in our home. read more

We called this company and they came out to assess our fridge. Told us he couldnt fix because it's a discontinued brand so couldn't order parts. THOUGHT it may be issue with a piece controlling temp. We lost 150 dollars because of their fee to visit and check. I called another company for a second opinion and he actually opened up to see what's wrong instead of just running electronic checks. This other company ordered us the parts and told us what was wrong. Not a good business practice. read more

I had an issue with my Samsung gas dryer. Unfortunately, I called someone else first who charged over $400 for a repair that only lasted 5 weeks. My next call was to Don Bacon. The technician, Drew, was friendly, knowledgeable and efficient and diagnosed the problem and fixed it permanently for much less. I'll never call anyone else! read more

The gentleman who serviced our Sub Zero fridge/freezer was very knowledgeable and professional. He was very honest and charged me a fair price for the repair work. read more

absolute rip off outfit DO NOT USE. they tried to charge me 150 for a dishwasher hose i bought online for 44. Didnt do anything and then wanted to charge me 139 for diagnosis which makes me laugh because i told them what was wrong when their arrived. Agent said they would void the call but then they tried to bill me 159...right Not paying that. Beware of these thieves they will rip you off. I fixed the dishwasher in 20 minutes! What a scam place. https://www.ripoffreport.com/reports/don-blake-appliance-repair/cincinnati-ohio-45204/don-blake-appliance-repair-thieves-cincinnati-ohio-1460309 read more

I purchased a new to me home with a built in subzero refrigerator. It had a couple of issues with it so I called them. The technician figured it out quickly had the parts to repair and gave me an estimate within 15 min. Asked him his opinion if anything looked suspicious, he stated no all looks good. A+ read more

I wasn't going to write a review but after thinking about it I really feel like there is a little bait and swap going on. I made the appointment to have my Bosch double ovens repaired - gave the model number what the issues were in detail etc. I'm giving two stars because I was told up front that their would be a "a minimum trip fee" which I thought was fair. The tech was very nice - but he could not repair the oven because "the part was discontinued" - he changed the light bulb and presented us a bill of over $300 - You would have thought that with the very detailed explanation that was given about what was wrong with the appliance that a review of parts availability would be part of the process. If I had been told up front that the electronic panel for my ovens was no longer available I would have just replaced the ovens. The tech was nice - this company is large enough to know what appliance parts are no longer available when given a make and model. Instead - they treated us like we were just a number sitting in the service que. Mediocrity is apparently the new excellent. read more

I will never call this company again. They wanted $280 to fix an oven that's only about $400 new. The guy even admitted that the part wasn't very expensive and it wasn't hard to put on. I opted to pay the outrageous service call fee of $159 instead and just cut my losses. I think $159 is a bit much for the less than half of an hour that they were here. read more

John serviced our dryer today, he was extremely courteous, professional, knowledgeable. He had us up and running in minutes! Thanks for the prompt & thorough service! read more

Very professional! Our dryer broke down it was a clog in the exhaust hose the repairman was le to fix it and now our dryer works better than ever. read more

Don Bacon Appliance Service is a Company that gives exceptional customer service, unlike many companies that have let their customer service fall to the wayside. I had Don Bacon service at my house for a broken oven. We found out it had been installed incorrectly which prevented repair. Don Bacon Service responded to the issue professionally and in my eyes will keep me from ever having to call anyone else. read more

Don Bacon Appliance Service worked on my Scotsman ice maker several times. When problems persisted, Mr. Bacon initiated a call to me and offered a perfect solution to solve my issues with ice maker. Great customer service! They have earned my loyalty. I recommend them highly. read more

Another company sent out a tech and then a supervisor and couldn't solve the problem with our washer. We then called Don Bacon and it was fixed in no time and at a fair price. We couldn't have been happier with the repairman they sent out. Drew was professional, courteous and very knowledgable. I don't believe we've ever had a better experience with a service technician. read more