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    Custom Distributors

    2.6 (26 reviews)
    Open 8:00 am - 4:30 pm
    Updated 3 weeks ago

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    Water leaking on the floor after they just left it in the middle of my new floors.

    Save yourself the headache. Just go to Lowe's or Home Depot. You will have better customer service. I spent 9k at this place and the dishwasher was damaged. So instead of giving me a new one they wanted to replace the entire door. Well they came out and "fixed it". They weren't going to tell me. He just said yep and done. Well it was still damaged. So they decided to finally replace it with a new one. So the new one arrives and they were like here you go. See you later. So I have a box in the middle of my house which was actually leaking water in my brand new hard wood floors. The lady on the phone says it was delivery only. Which wasn't the case. She was rude and actually hung up on me. The person that installed wasn't from their company. A builder employee had to come do it.

    Thermidor side by far side refrigerator freezer with water and ice dispenser in the door.
    Debra H.

    My husband and I are building a new home and we started selections with appliances. I wasn't sure what to expect but a custom distributor show room, sales people and selection options are top notch. Working with Austin, I had all my appliances picked out in a couple of hours and loved the selections. I never thought twice because I could see everything on the floor and Austin explained everything to me that I needed to know. One of my toughest decisions was the subzero or Thermidor refrigerator freezer. I had to have the water and ice dispenser in the door and loved the open and close door that Thermidor offered. I did used to have the Thermidor with wood panels which is another great feature. Thermidor offered an Irresistible discount for Purchasing the remainder of our appliances in the Thermidor line.

    Microwave missing trim

    Worst customer service I've ever experienced. They don't return emails or phone calls. I spent over $10,000 in June. Still waiting for the trim for my built in microwave. Today, 12/10, they told me to buy it myself and they would not pay for it. Even though I bought it from them. Do your homework, you can find much better prices online with a reputable company that takes care of their customers.

    Our new BI-486S/S/PH Sub Zero

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    8 years ago

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    Kenneth R.

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    Appliance Factory

    Appliance Factory

    2.0(2 reviews)
    3.3 mi

    My experience in the store was good and the salesman was helpful. However, it went downhill after…read morethat. I bought a dryer on Sunday, picked it up Monday from the warehouse, got it home and it didn't work. I called the store and they said I would receive a call from corporate. I got the call a few hours later and the lady said I would get a call from their appliance repair company, and they would come out and either fix it or replace it. I had to call back multiple times over the next 10 days and every time the lady would tell me their repair people would call me in 24-48 hours. I finally got a call 12 days after my initial call from their repair people. The guy came when he said he would and it turned out that the manufacturer didn't plug a connector together. I know stuff happens but this system doesn't work and 2 weeks to get service on a brand new dryer is ridiculous.

    We purchased a front loader washer and dryer and pedestals on 11/28/25 from Appliance Factory. The…read moreDistrict Sales Manager, Ryan Mauk was helping us while training a new employee. We were told that they did not have the pedestals in inventory but should be able to get them soon. The scheduled delivery date on the invoice was 12/07/25. We did not hear anything else and on 12/10/25 I stopped in the store and was informed by a sales person that the scheduled delivery was now going to be 01/11/26. I was not happy and mentioned cancelling the order. He said there would be a restocking fee for the pedestals. I asked how could they charge a restocking fee for items they say they do not have. He said that's just the way it is. I stopped back in today 01/06/26 to confirm the delivery on 01/11/26. I again spoke to Mr. Mauk who informed me it was now pushed out to 01/23/26 for delivery. I told him I wanted the entire order cancelled and I was not paying restocking fees since they were paid in full two months ago and yet the only way I find out any information on our order is when I stopped in to inquire. He told me there would be a restocking fee and that he would put a request in the system to have approval to cancel the order. Hard to believe the District Sales Manager would not have authority to cancel an order at the customers request that is two months late. I also told him I would contact our credit card company and report this information to them.

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    Appliance Warehouse

    Appliance Warehouse

    2.0(7 reviews)
    3.1 mi

    Stay far, far, FAR away from this company. They are by far the most predatory and incompetent…read morecompany that I have ever had the displeasure of dealing with. It got to a point where I was starting to look into lawyers because I was convinced I would have to take them to small claims court. They threatened to continuously charge us for the washer and dryer we rented after THEIR failure to pick them up multiple times before our move-out date. It's a long story, but trust me - it's worth the read if you are considering renting from this company. After renting from this company for almost 6 years, we scheduled a pickup about 2 weeks before our move-out date for a house we started renting in 2020. A winter storm hit, and I was concerned for the workers' safety with all the ice, so I rescheduled for a week out. On the day of the scheduled pickup, I got an automated call saying that they rescheduled due to short staff. I called their customer service every single day (sometimes multiple times a day) to try and get our house prioritized, because the date they rescheduled for was the day after our move-out date. This company is so incredibly incompetent - their customer service had no means of getting in touch with dispatch through any means other than email. Every single day, I had them send a new email to stress the urgency and time-sensitive nature of our situation. No response came from dispatch until Thursday evening, and their response was simply to say there wasn't any availability sooner. I bit the bullet and requested a 1-day extension for our lease, which cost us about $100. Then, on the day of our scheduled pickup and the final day of our lease, I got ANOTHER automated call informing us that our pickup had been rescheduled. This left us no choice but to move the machines out ourselves and take them to our new house. Thank god we have incredibly supportive and available family who had the means to help us. Otherwise, we would've had no other choice than to abandon them at the house we were moving out of. This would've cost us at least $200 in charges from our rental company to remove them. In addition this, Appliance Warehouse's official policy is that they will keep charging you your monthly rate until they receive their washer and dryer, even in a situation like this. The disgusting part of this is that, according to the worker who eventually picked them up, the washer and dryer always go to the dump anyways. We managed to get the washer and dryer to our new house, and they were finally able to get a worker out to pick them up a week later. I was so frustrated at this point, but honestly, the worker was great. He was venting about the company just as much as I was. Apparently, they reduced their workforce down to ONLY HIM. One single person for the ENTIRE tri-state area! No wonder he had to keep rescheduling! He proceeded to tell me horror stories about this company. One particular story that stood out to me: a poor disabled woman had her washer break down mid-wash, and they refused to prioritize her repair. They took weeks to get out there, and by the time they did, the water had turned foul and had sat there the entire time, which is an obvious and serious health hazard. This company is disgusting and predatory, not only to its customers, but to its employees as well. Do NOT rent from them - just buy your own machines and sell them when you're done with them. It's a pain, I know, but it will be far less of a pain than having to deal with this unbelievably incompetent and predatory company.

    to start off I would never recommend this company. I was recommended this company when I first…read moremoved into my home about four years ago. When I first moved in, they offered me rent to own. Washer and dryer and now the option has suddenly disappeared which is fine. That's OK but I pay almost 50 If you do the math almost $600 a year I've paid well over the amount for the equipment. I called to see if they could work with me at all. Any type of may be prorated month for one lower the bill anything there's nothing they can do. I feel like this company is very money hungry they do not care about their customers. When you call, they say our customers is our number one priority. It is not. It is money. not do business with this company. I highly regret it.

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    Custom Distributors - appliances - Updated May 2026

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