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    Appliance Factory

    2.0 (2 reviews)
    Open 9:00 am - 7:00 pm

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    3 months ago

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    Custom Distributors

    Custom Distributors

    2.6(26 reviews)
    3.3 mi

    I'll begin by noting that the ratings on Yelp (here) Rieman & Arszman Custom Distributors are…read moredisparate ... around 50-50 5 star and 1 star. My experience was very positive. We had a Kitchenaid cooktop and exhaust ventillation hood to replace. 2013 install with a kitchen remodel. The original hood failed when the control overheated and irreversibly damaged the on/off control.. overheated because wife tended to put a large pot on the cooktop and turn the heat up to max and overtime the switch failed ... could not replace just the switch for one the model was no longer available, secondly the design / switch location exposed it to large amounts of heat rising into the vent. Rieman and Arszman Custom Distributors were recommended by the local Home Depot - appliance section man. Critical is that the vent hood is wall mounted built in and if we could install a new Kitchenaid hood with exactly the same dimensions we would avoid tearing out the cabinets and wall tiles. Bingo ! Custom Distributors did it... wow were we ever happy. It took about a month for Custom Distributors to locate and purchase the new vent hood and cooktop, which was installed last week. So happy !!!

    The worst experience I have ever had using a company I trusted 19 years ago. From the beginning a…read moreyear and 1/2 ago nothing but disappointment after disappointment. Waited for an entire kitchen of appliances for over 2-6 months. Now on my 3rd microwave. No customer service ot follow through. Beware go somewhere else.

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    Appliance Warehouse

    Appliance Warehouse

    2.0(7 reviews)
    0.4 mi

    Stay far, far, FAR away from this company. They are by far the most predatory and incompetent…read morecompany that I have ever had the displeasure of dealing with. It got to a point where I was starting to look into lawyers because I was convinced I would have to take them to small claims court. They threatened to continuously charge us for the washer and dryer we rented after THEIR failure to pick them up multiple times before our move-out date. It's a long story, but trust me - it's worth the read if you are considering renting from this company. After renting from this company for almost 6 years, we scheduled a pickup about 2 weeks before our move-out date for a house we started renting in 2020. A winter storm hit, and I was concerned for the workers' safety with all the ice, so I rescheduled for a week out. On the day of the scheduled pickup, I got an automated call saying that they rescheduled due to short staff. I called their customer service every single day (sometimes multiple times a day) to try and get our house prioritized, because the date they rescheduled for was the day after our move-out date. This company is so incredibly incompetent - their customer service had no means of getting in touch with dispatch through any means other than email. Every single day, I had them send a new email to stress the urgency and time-sensitive nature of our situation. No response came from dispatch until Thursday evening, and their response was simply to say there wasn't any availability sooner. I bit the bullet and requested a 1-day extension for our lease, which cost us about $100. Then, on the day of our scheduled pickup and the final day of our lease, I got ANOTHER automated call informing us that our pickup had been rescheduled. This left us no choice but to move the machines out ourselves and take them to our new house. Thank god we have incredibly supportive and available family who had the means to help us. Otherwise, we would've had no other choice than to abandon them at the house we were moving out of. This would've cost us at least $200 in charges from our rental company to remove them. In addition this, Appliance Warehouse's official policy is that they will keep charging you your monthly rate until they receive their washer and dryer, even in a situation like this. The disgusting part of this is that, according to the worker who eventually picked them up, the washer and dryer always go to the dump anyways. We managed to get the washer and dryer to our new house, and they were finally able to get a worker out to pick them up a week later. I was so frustrated at this point, but honestly, the worker was great. He was venting about the company just as much as I was. Apparently, they reduced their workforce down to ONLY HIM. One single person for the ENTIRE tri-state area! No wonder he had to keep rescheduling! He proceeded to tell me horror stories about this company. One particular story that stood out to me: a poor disabled woman had her washer break down mid-wash, and they refused to prioritize her repair. They took weeks to get out there, and by the time they did, the water had turned foul and had sat there the entire time, which is an obvious and serious health hazard. This company is disgusting and predatory, not only to its customers, but to its employees as well. Do NOT rent from them - just buy your own machines and sell them when you're done with them. It's a pain, I know, but it will be far less of a pain than having to deal with this unbelievably incompetent and predatory company.

    to start off I would never recommend this company. I was recommended this company when I first…read moremoved into my home about four years ago. When I first moved in, they offered me rent to own. Washer and dryer and now the option has suddenly disappeared which is fine. That's OK but I pay almost 50 If you do the math almost $600 a year I've paid well over the amount for the equipment. I called to see if they could work with me at all. Any type of may be prorated month for one lower the bill anything there's nothing they can do. I feel like this company is very money hungry they do not care about their customers. When you call, they say our customers is our number one priority. It is not. It is money. not do business with this company. I highly regret it.

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    Appliance Factory - appliances - Updated May 2026

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