Dean contacted me right away and we set up an appointment for the next day. My computer was not…read moreworking. It would not start at all. I thought it might be the battery but realized there was no way I would be able to open the computer to reach the battery. He came over and almost immediately knew the problem was not the computer but the power cord. He showed me which one to order from Amazon (I would have gone for the heavy duty expensive one, but Dean said it was not necessary). I was up and running the very next day. Thank you Dean and Super Techs.

Dean Hill was assigned to me thru Lenovo warranty services for my Thinkpad X1 carbon, a $3200…read morelaptop. He was knowledgeable, patient, and courteous throughout the repair service. He was kind in answering questions and spent time perfecting the laptop into a brand new condition. Highly recommended-

Absolutely 100% recommend Cincinnati Technical. Work was done well with great communication if…read morethere was a delay or anything like that. Also, he was able to get the new keyboard in his shop faster than I was able to get the computer in which was also a nice change unlike other places I have had computers serviced. It was also nice to find out that the bearings will need replacing in about a year. This is what great service looks like and is.

Daniel wasn't able to help me recover data from my SSD, but he identified the problem with it very…read morequickly. He was prompt with answering messages, very flexible, and didn't waste my time with anything extra or unnecessary. My appointment with him was fast, and he very clearly told me what I would have to do to get my data from my failed drive, how expensive that process might be, and he gave suggestions for replacements that would be more reliable. If I need a tech in the future I'm almost sure to go back to him.

Went in to do a headphone warranty exchange and ended up copping a laptop also. In which I was…read moreassisted by Mike. He provided great service to me. Salute!

I've made many purchases from this Best Buy but when it comes to Customer Service, I've never been…read moreso disappointed! We spent almost $3000 on a 98" television in July, by September after purchasing the Total Protection Plan (useless) we have a television the flickers to an all-black screen. Was told we needed to deal with the manufacturer. Well, we've been dealing with them for over a month, and you can't speak to a person that speaks English. So, you try to explain what it's doing, send them videos of what it's doing numerous times only to not get any response from them. We went back to Best Buy and spoke with 3 different 'managers' who basically said there was nothing they could do, that we have to go through the manufacturer. So, tip number one NEVER EVER BUY A TCL!!!! Number two, don't expect to get anything resolved with Best Buy cause they definitely DO NOT stand behind their products! At least at this store!!

Have used Harold for a couple of years and always got excellent service. If you need help with any…read morecomputer problem I HIGHLY RECOMMEND Harold.

This is the first time using Harold the Computer Guy. He is an outstanding person in explaining…read morewhat needs to be done in the least expensive procedure. He immediately found the problem to a Windows 7 computer and also went to a store to get a multiple USB receptical. Now I don't have to look down on the computer to find an open usb port and also he set up a "My Book" back up storage device I had for years and couldn't figure out how to install. I will always use him if a need arises in the future. Again "Great Job"

I mostly use this location for their "pick up in store" option, which is one of my favorite ways to…read moreshop anywhere right now. You order and pay online, and then they email you to say the item is ready for pickup. You walk in, head over to the customer service counter, pick up your item, and walk out. Super duper simple. Their customer service team has always been friendly and the store never seems crowded or messy and I love that. So, yesterday I had an issue with an item that I ordered online for shipment. I ordered an "open box" item that did not arrive as described and was missing items. After spending a frustrating 20 minutes on the phone with their "customer service" representative who did not know anything about Open Box or the different levels of conditions, I decided to head over to the store itself to try my luck. What a great experience! The second I started to explain that I ordered an item at their best condition level and they sent one two levels lower, two associates were horrified and immediately took action to resolve the issue. I was in and out of the store in ten minutes and completely satisfied. Once again, Best Buy's in store customer service saved the day!

So the follow up from BestBuy…read more....... They will provide no support of any kind as the item was beyond their 14 day return period! Understand what this means....... We purchased this item as a gift and was immediately wrapped as such. It wasn't opened by the recipient until beyond 14 days meaning BestBuy will not support in anyway. Please learn from our misfortune and buy elsewhere! Your hard earned dollars deserve better after sale support. Considering Crutchfield would be one suggestion.

Sam was great with my computer. It was an old work computer that was sluggish and still had…read moreobsolete connections to my job VPN. He was able to get that all off and remove files that I didn't want anymore that were work product. He was finished with my Surface in less than 36 hours. Highly recommend him.

My power button on a prebuilt PC broke after 7 or so years of use, took my PC apart and realized…read morereplacing it was beyond my capabilities since the prebuilt used different components than what I was familiar with. I have heard horror stories about 2-4 month wait times for places like from Micro Center so I did a few google searches to find a computer repair shop. I found Sam's Computer Solutions and noticed it had over 100+ 5 Star Google reviews so I gave the shop a call and described my issue. He had flexible and fast availability and I was able to schedule an appointment to drop off my PC within two hours of making the call (the Thursday before Memorial Day weekend). The gentleman who greeted me was friendly, reassuring, and professional. He clearly outlined what options I had, what the price points for each option was, if and how each option would or would not change functionality, and asked which option I'd prefer! He made sure I was comfortable with the pricing before moving forward. It sounded good so I left my PC and he assumed me it was in good hands. I got a text the following Monday morning (A holiday no less) saying my PC was ready to be picked up. The repair cost was exactly the lowest price he had quoted. I made an appointment to pick it up later that afternoon. Upon arrival he described everything he did to fix it (installation of new component, where he wound the additional length of wire if I wish to change the placement of the part, and let me know he dusted everything which I appreciate). I just got home and plugged in my PC and the hardware he installed worked perfectly! I am extremely satisfied with how Sam's Computer Solutions handled me every step of the way from initial phone call to pickup. I can confidently say if you are like me and are not the most tech savvy person, need a computer repair and wish to support a local business I cannot recommend you make use of this service enough! :)

I employed On-Call Computers Ltd to get some work done on a lap top and to get ready for the end of…read morelife for Windows 10. My current desk top PC could not install the Windows 11 down load. I had to get a new PC. Josh solved my lap top file structure issue and built me a new computer and moved my data to the new computer. I had been looking at computers and Josh built me a very fast computer at a very fair price. I have been a customer of On-Call Computers since April of 2017 when Josh moved me to a new computer. My old computer which Josh setup ran much better than any other computer that I have had. Josh is efficient and very fair in his pricing. I am just glad there are business like this where you can call and not have to worry about the outcome.

Excellent service and work for a good price! Josh took the time to explain and help me understand…read morewhat needed to be done. Computer has never worked better. Highly recommend!

Took my laptop in to Getteck recently for issues with the screen hinge and power connection. They…read morecommunicated everything I needed to know and were true to the stated timeframe for the repairs. Also, I felt the cost, even without the Yelp deal, was very reasonable for the job. It was an easy and pleasant experience to deal with Terry(Terri?) and Mike and i'd recommend them to anyone needing computer repairs.

Left a voicemail without a call back. Called many times with no answer. I even drove with my…read morelaptops to their address and no one was there. Door was locked.

Cody knows audio. He's also one of the savviest installers I've ever met - even tinkering with…read moreinner components and interfaces / middleware of systems to make them work. I've had just about everything done to my sound system at this shop, and Cody ensures my satisfaction every single time. He also rigorously tests his work and ensures operability of each and every component. I trust him with all my car audio, alarm, and auto-start needs. My 16 year old car looks, auto-starts, and sounds very 2019.

Cincy Security and Sound installed a Blackvue dash cam in my new 2026 car. Cody did an excellent…read morejob making sure all the components were working properly and bulletproof. I would highly recommend them for their attention to every detail.