Worst ever and I feel like I've been robbed $6k the past 10 years of my life. Here is some insight chances are if you live in an apartment, condo or townhome you have as well been robbed. Most multi unit dwelling units can only get up to 50mbps though their Fioptics (they don't tell you this when you sign up). This is because most apartments don't let them install what needs to be installed to get more. So you are paying the same price for 50mbps as someone getting 600mpbs. It is shady and wrong. I put in my address and my friends who has an upgraded unit into her house for price comparison. This is highway robbery. Protect yourself and if you need internet get a different provider if you live in a multi unit dwelling unit. Or ask to see if they have the upgraded unit on the outside of your building for each unit. If not buyer beware. read more

Cincinnati Bell - Fioptics internet charge for a house - Internet Service Providers Near Me - Cincinnati, Ohio

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Pay for 2.5 gbps and get 200mbps. Terrible customer service. Outages often. Verizon's mobile Hotspot is better, cheaper, and more reliable that altafiber/cincinbell and eero read more

Been with them for years, but they just raised my bill over 100%. I have spent HOURS on the phone not only trying to get an explanation for this, despite new promotion, but I might as well be talking to myself. They have shut off my service twice, once due to fioptics conversion I didn't do soon enough, despite me telling them twice I was in the hospital for an extended stay, 2nd because my bill was past due by only 2 wks due to me not being able to get resolution to multiple issues. I was given 5 different prices for my new bills, and they could see I wasn't ignoring the bill. I even made a good faith payment of my previous bill amt of $120 in the interim plus another $189. I now have another past due bill for $570!! They owe me credits for 8 days of no service 0lus 61 days of no phone service among other things, but refuse to issue credits until I pay my bill in full. They also inaccuratly dispute each issue I bring up. Now I have spent hours going over everything on my bills, plus even more hours trying to talk to various depts I've been referred to, but have yet to reach any of them. Whoever answers the phone claims to handle Sales, Finance, Customer Retention and billing, even though there are separate depts for these, but none of them has justified the over 100% increase in price or done anything else. Now I have some supervisor calling me tomorrow (I'll be on double digits of phone hrs by then), plus I had to have 3 techs come out to fix everything the 1st one messes up, then had the audacity to charge me for some of their work! I can't go on, I'm too pissed as it is. read more

Cable TV, Internet, Phone service with AltaFiber (Cincinnati Bell). Price continues to go up while customer service continues to go down. They recently did an equipment change to wireless by simply sending a box of set top boxes and a router with the threat that we must install by July 16, 2024 or risk service interruption. The startup has been rough with unstable connections and the HD quality is not as good as before. Basically the service interruptions we tried to avoid by installing as required. Could not get through to Customer Service by phone; unacceptable! We will look at making a change in service providers. read more

The app says I have "blazing speed of 600Mbps". Lie. I can't even download pictures and Mr streaming has huge lags. Seperate download check shows maybe 50 mbps. This ISP has gone to crap over 3 years I have had it read more

Some photos showing the so called installation expertise. This is the mess AltaFiber left. read more

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They stole my equipment!!! I returned my equipment to the store and they said they would email a receipt. I looked and I got an email from them so I assumed that everything was fine, but they are now claiming that I never returned the equipment. The email I received was saying that I needed to return it... not that I already had! They are trying to charge me $307 for 7 year old equipment THAT I ALREADY RETURNED TO THEM!!! Extremely unethical company. Steer clear!!! read more

Why do we no longer receive CBS Sports Network? When you call to talk to anyone at customer service they simply say that the demands of Paramount Global are outrageous and the channel is removed forever. They further state that Altafiber is not even trying to get the channel back on the air or negotiate. This channel is part of a package you pay money for - I understand there are times when channels are off the air during the negotiations; however, to simply say the channel is removed forever DONE DEAL to me seems like a terrible business practice and shows no concern for the consumer(customer). I never permanently lost channels with Spectrum and just a month ago Comcast successfully negotiated CBS Sports Network with Paramount Global so why can't Altafiber do the same? Cincinnati Bell used to care about their customers what does Altafiber care about? read more

11/22/2023 So, I emailed the person who said she wanted to address my issue and NO RESPONSE. I also sent a request for assistance on their contact form, and NO RESPONSE. Payment was due today, so I had to pay. This company's policies and practices are criminal. Now Altafiber. Another update. I'm leaving this company at the end of the year. ZERO stars. My bill was increased by almost $20 with no notice. When I chatted to get an explanation (after waiting 15 min to chat with someone), I learned I had to go through a security procedure requiring a photo of myself with my license. This, alone, violates my privacy. Not sending a photo to anyone to store on their server. Horrible customer service and policies. Absolutely NO interest or care in the customer. read more

Good Internet service but they continue to hack up the price. I cancelled 2 weeks before my next billing cycle and they still charged me for the full month no pro rate. Pretty Trashy of a provider. read more

I called alta fiber / Cincinnati Bell because the wire they installed going up my steps to my condo came loose lady was very rude and no help at all ,all she could say is I'll send someone out it it will cost 99 $ smh so I decide I am going with a different company so My bill is due on the 25 the so I thought I'll give them a call and cancel my service and go with a different company so I call it's the 21 st and they are telling me I owe a full months bill . This is ridiculous so when can I call to cancel my service and not have to pay a full month when I know I'm ahead on my payment I am so dissatisfied with this company .I think if the person that installed this wire did it right it would not have come loose ridiculous an read more

Cincinnati Bell and Alta fiber are complete waste of money. Customer service is terrible and they find a way to add fees and overbill you any chance they get. Had made payments with receipts from my credit card and yet they add on additional fees without notice. Canceling them immediately I never like Cincinnati Bell to start with gave them a second chance when they switched over to Alta fiber and it's even worse. read more

They could deliver the service they promise and over charge for. It is constantly going out and they claim to only be able to refund for non service when it is out for at least 3 days. read more

Alta fiber/ Cincinnati bell raised their prices to an unaffordable amount. I wanted to cancel yesterday the 14th of July 2024 . Which was the end of the billing cycle . I was ill!! I called today , a day later and was told that I have to pay for the full month of August!! I just don't understand how they can take my money and not feel disgusted that they are taking it and I'm not getting any service? Where in the world can they see right in this? I call and cancel and they still offer me crappy options after me trying to negotiate weeks ago!! PLEASE!!! Don't let Altafiber take your money!!! They are crooks!!!! read more

Sent out 49.99 flyer....call them to possibly switch....turns out to be 100.00 a month...calling another country also when you call...these folks have no problem avoiding your questions shooting for that appointment.. finally got her to give real monthly cost...trying to understand her clearly..heavy foreign accent...said no thankx and hung up... she called me back twice...yep... aggressive....her voicemail telling me I did not let her finish.... incredible...Cincy Bell still being Cincy Bell...name change is all....oh and now gave their jobs to another lower paying country for us to talk to when we call.....spread the word everybody! read more

Just another company that does not care about the consumer. Give you a rate to subscribe that's decent and then stick it in you. Call to ask to adjust the rate and it's sorry. Your not a new customer. No deals for you. Would love one time for a cable company love to keep paying customers. read more

Bad service , doesnt bill correctly, they get the contract and raise rates, Do NOT use this company , You wont be satisfied.

Had fiber optics installed less than 3 weeks ago. They used track fiber. It took three appointments and now the fiber is coming out of the track Had appointment today for between 3 and 7 PM. Received a call stating they would now be there between 3 and 430. It is now close to 6 and no tech, called and they said they tech put a note in their system stating he spoke with Me and problem is fixed. What a lie he never spoke with me. Now I have to re arrange my schedule for tomorrow. Their customers service is awe full. It not there when they are to be in the morning taking it out and going elsewhere I had to pay to get marks off floor and they will not discount my final bill or compensate anything read more

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Absolutely awful, I'm paying 85.13 just for internet, no phone, no cable just internet. Way to rape people. Everyone should switch to spectrum, they are charging 49.99 for everything, no just internet. Stop getting robbed by Cincinnati bell and do yourself a favor. I am Monday morning. read more

Wow. I wish that read this before I signed up for their new TiVo service. Didn't work as promised. Been having problems for months and multiple calls to the poor service number nothing has been done. Been paying gig service and only getting 250 mps. Do not use this company read more

I stopped using Cincinnati Bell years ago and decided based on the new fiber optic line I would try them again. Not a good idea as I was reminded of why I left them in the first place. Their customer service is ridiculous. It's as if they don't want me as a customer. They Cut my cable line. Leaving me without any Internet. And as of today did not show up for their appointment and also didn't call. Thank God there are other options. Cincinnati Bell is a joke read more

Wifi is horrible, service is dogshit, and the price can be considered as a scam, fuck Cincinnati Bell

Altafiber by Cincinnati Bell Is a big disappointment. They sent an upgrade that I needed to install by a certain date, then they raised my rates. It's constantly failing so I'm constantly rebooting. We will be dumping Alta fiber in the near future. read more

Do not switch to this internet service. The technician was rude and did not finish the job. Leaving is without Wi-Fi. After spending hours on the phone I was given many excuses but no resolve. Again, this is a horrible company that will leave you empty handed. read more

i have been a loyal customer for many years. i have internet service only. started out at a competitive price. now it has gone to over $78 . at the same time altafiber offers new cusomers a starting price of $39 but will not offer a current customer the same specials! read more

Account 5131006292379. Total clowns. We missed our bill one month, and they shut us down. Considering there are two professional adults, both with credit scores 800+, that workout full time now from home and require internet, perhaps Cincinnati Bell could have provided some sort of reminder of the missed payment, or perhaps some advanced notice before shutting us down in the middle of a work day? I paid the bill immediately upon the internet being turned off, and now will have to wait four hours for service to be turned back on. How is Cincinnati Bell in business with all those impacted by the COVID-19 pandemic and unable to pay the bill?? Once the dust settles, we'll be moving to another internet provider (and taking the TV deal elsewhere, too). read more

Cincinnati Bell - Internet Service Providers Near Me - Cincinnati, Ohio

So I live in a densely populated portion of Northern Kentucky and recently considered switching internet providers. So I look online, find that for at least 3 years I can get faster speeds for less money. Noice. So I check what speeds are available and get told it's not available in my area.... ummm... ok.... there's a Cincinnati Bell DSL box in one of our outlets from before we moved in. How is that possible? So I try multiple variations of our address and then call. I spent maybe 20 minutes on the phone with all of the hold time and get told that absolutely no services are available in my area. My neighbor's WiFi begs to differ. read more

Cincinnati Bell - Internet Service Providers Near Me - Cincinnati, Ohio

the worst service I have ever had!!!!!! holding forever for customer service for them to tell me they can't help me. When was told a year ago this matter was taken care off and not on me! welp ! they lied!!! JOY told me it's nothing they can do for me! even though it's clear as day this is not my bill!!!! dont waste your money !!!! you will be billed for anyone who can get ahold to your information! read more

This company will rip you off any way they can. I just got bill that clearly states, Current Charges: Home Phone $12.95. Problem is I DO NOT HAVE HOME PHONE SERVICE! When I call to inquire I speak to someone who is god knows where. She refused to adjust saying it's a late fee! If a late fee it should NOT say HOME PHONE!! FEE SHOULD BE ADJUSTED OR GET THE BILL STRAIGHT. read more

Cincinnati Bell - Does this look like a "Late Fee" or "Home Phone" CBT tells me late fee & refuses to adjust. I DO NOT HAVE HOME PHONE SERVICE! - Internet Service Providers Near Me - Cincinnati, Ohio

AltaFiber severed my Spectrum cable while installing fiber in my neighborhood...and then took zero responsibility. Will never do business with them. read more

I have had ok service from Cincinnati Bell. However, now that they are Altafiber the service has seriously degraded. I called because of complete fiber outage. No TV, internet phone. The arranged for a service tech in 3 days. After I complained they scheduled a tech between 12- 4 and told me they might be early. After waiting 8 hours, they still haven't sent a tech. Customer service and tech support is the worst. Try anyone but Altafiber read more

I was very happy with my service for years. Recently I noticed an increase in my bill due to $20 a month for whole house internet. I only had one repeater upstairs. It had been $5 a month. I tried chat and/or calling to discuss the bill. The bill is in my husband's name, but for the 47 years I have had service with Cincinnati Bell, I have called or dropped into the store and made all changes in billing and services without his presence. In spite of my email being on the account and I was calling on the account phone line, the customer service people would not deal with me unless my husband answered the phone when they called in 2 to 3 hours. I sent a copy of my driver's license with the address of the service. That was not enough, I either needed him to call or I could send a copy of a power of attorney and a picture of me holding my license or wait until they called back at an undesignated time. I canceled the service and went with Spectrum. read more

Not sure who likes AltaFiber but the quality of the installation work leaves a lot to be desired. They cut my neighbors cable line and left trash and mounds of dirt at the installation sites. Oh and I now have a huge green AltaFiber box sunk in my yard. I didn't ask for their service but apparently they can come into a neighborhood and wreak havoc on our properties. I should add that I had Cincinnati Bell years ago and the service was horrendous. Wouldn't go back to them if they gave it to me free. read more

Cincinnati Bell, now Altafiber, replaced a competitor for our Hopkins Commons Apartment complex in Maineville, OH. I was helping an older neighbor update her landline from the previous carrier. I chose their internet and a landline. My install went smoothly (or so I thought). My neighbor was scheduled for Monday, but no one called or showed up. I called to find out they rescheduled for today. Be aware you are given a morning or afternoon 4 hour window for any work order with text updates on technician arrival times. Technician said one of two white boxes installed previously in my neighbors closet was missing and asked where it was. Two boxes were mass installed over a week or two previously in all apartments. We said we had no idea. Found out later today our leasing office is removing one when a resident declines internet. My neighbor wanted to port her previous phone number used for years. The technician said it was not released by the previous carrier even though I had emailed an authorization form to Altafiber as required and assured all was complete before the work order was scheduled. Technician said another 2-3 days to resolve and another work order would be issued. I called the previous carrier myself and learned the account was deactivated, so no porting could take place without sending new equipment to activate, have Altafiber port the number, and then send the equipment back again. WHAT?? I called Altafiber later to just issue a new phone number. The nightmare began. Reps could not talk to me or my neighbor because we did not know a PIN or security question. I reminded reps and a supervisor we were a bulk account and were never given this information. No other way to verify. I finally escalated to another supervisor, RJ, who was wonderful. He said we did not have PIN or other verification info as we were bulk. Duh! He said since I was back in my apt, he would call my new landline. Surprise! It didn't work. The technician who installed mine made sure I could call out, but not receive calls. RJ got it working, called me to verify the account. Now fours hours later after this ordeal, I decided to not use Altafiber for me or my neighbor. I informed our leasing office of these issues as lots of other seniors here are going to install landlines and contact Altafiber and experience the same frustration. What happened to our long time well run friend, Cincinnati Bell? Gone and replaced by this company. Their internet is slower than what we had before even though the technician today we had high speed. I am not all impressed with Altafiber. read more

Waste of my investment for their internet service. I trusted this company and have used their internet service for 12 months. At first I thought it was great until 1.5 month later, the signal were getting worse, disconnected from internet all the time, and I had to reset the modem to get some internet receptions. I went to a local Cincinnati Bell's branch in Florence, KY for an exchange with a new modem. The girl who assist me was rude and exchanged it with an used modem. I don't care if the modem was already used but the worst part is that the modem she gave me was torn apart. The plastic glass was broken and you can see the cracks on it, the wires were coming out from the case, and the power supply cable was torn apart and see the inside wires. I asked the lady to give me a better looking kind but she came up worth an excuse. She said to me that they don't have additional modems Maybe she was lying because I am a minority. This place doesn't have a excellent customer service reps, they won't greet you when you walk into the store, and will never approach you with a smile. Join Spectrum, they will show you their quality of service, internet service, and customer service. I am glad to leave Cincinnati Bell and joined Spectrum. Thank you Spectrum and goodbye low educated Cincinnati Bell. read more

I have never had a worse experience with a company. Quoted me a price $50/month lower than it actually was and tried to tell me I should have expected it to be higher from extra fees and surcharges. Nowhere in my quote was I told there would be extra fees. There was also an $100 charge for the guy to come here and hook up the Wi-Fi router so I am paying $250 for the slowest internet I've had in an apartment. If I could back out of their services completely, I would but my apartment requires we use them. I will be moving out of my apartment once this lease is up just so I don't have to use this company. read more

If you have a choice, go to any other internet provider. I lived in a building that was exclusive to Cincinnati Bell, so had their horribly slow service from 2016 - 2021. When I moved out of state, I notified them well in advance and had my service disconnected in the first week of September. These scam artists charged me for service through the end of September, even though I have a receipt for returning my gateway dated September 15 and a confirmation of the service disconnect on September 7. Unphased, I paid the amount of the bill for service through September 15 and then contacted their customer service. 3 times. Once in September, twice in October, no response any time, just automated messages "Thank you for contacting Cincinnati Bell. We will get back to you shortly." So, they got what they wanted. I just paid for service they had already disconnected 3 weeks prior and for which I had no equipment for for the last 2 weeks plus bogus late fees because they could not answer their own customer service line. Because rather than respond, they inflated $38 into $55 and then sent it to collections. Next step Public Utilities Commission of Ohio, but shame on them for messing with my credit for $20. read more

Literally the worst. Better off spending more for a different service. Their billing app is buggy and it led to a return check fee and a late charge. Long story short, phone customer service is atrocious. They didn't credit back like they said originally. Had to apend way more time than anyone should to correct their error speaking to many different people to get it resolved eventually. read more

If I could rate it lower I would. I cancelled my service with them in 2015 because they had doubled my bill and couldn't tell me more than "it went up". When I would ask to speak to a supervisor I would be put on hold and "accidentally" hung up on or the told me that I would get a call back, I never did. Finally after a few days of this I told them to cancel my service I was done. Fast forward to now, I'm packing up my life getting ready to move cross country only to find out that I cant be approved for anywhere to live because I have and account in collections with them. After calling they inform me that my account was never canceled and they disconnected it due to nonpayment. No bills, notices, or contact from these collections agencies for 4 years! Told that they can't do anything, it's my problem and I need to just pay the collection agency. Now here I am, 4 YEARS LATER, still fighting because they are incompetent and cant do their job. Dont waste your time or money. Even if you pay more you are better off going with ANY other service. read more

Would give zero stars if it was an option. Worst customer experience ever!! TV stopped working 2-3 times per week. When Id had enough and quit the service, they expect me to drive 20 miles to downtown Dayton to return equipment. WOULD AVOID AT ALL COSTS. NOT REACY FOR PRIME TIME!!! read more