Cincinnati Bell, now Altafiber, replaced a competitor for our Hopkins Commons Apartment complex in Maineville, OH. I was helping an older neighbor update her landline from the previous carrier. I chose their internet and a landline. My install went smoothly (or so I thought). My neighbor was scheduled for Monday, but no one called or showed up. I called to find out they rescheduled for today. Be aware you are given a morning or afternoon 4 hour window for any work order with text updates on technician arrival times. Technician said one of two white boxes installed previously in my neighbors closet was missing and asked where it was. Two boxes were mass installed over a week or two previously in all apartments. We said we had no idea. Found out later today our leasing office is removing one when a resident declines internet. My neighbor wanted to port her previous phone number used for years. The technician said it was not released by the previous carrier even though I had emailed an authorization form to Altafiber as required and assured all was complete before the work order was scheduled. Technician said another 2-3 days to resolve and another work order would be issued. I called the previous carrier myself and learned the account was deactivated, so no porting could take place without sending new equipment to activate, have Altafiber port the number, and then send the equipment back again. WHAT?? I called Altafiber later to just issue a new phone number. The nightmare began. Reps could not talk to me or my neighbor because we did not know a PIN or security question. I reminded reps and a supervisor we were a bulk account and were never given this information. No other way to verify. I finally escalated to another supervisor, RJ, who was wonderful. He said we did not have PIN or other verification info as we were bulk. Duh! He said since I was back in my apt, he would call my new landline. Surprise! It didn't work. The technician who installed mine made sure I could call out, but not receive calls. RJ got it working, called me to verify the account. Now fours hours later after this ordeal, I decided to not use Altafiber for me or my neighbor. I informed our leasing office of these issues as lots of other seniors here are going to install landlines and contact Altafiber and experience the same frustration. What happened to our long time well run friend, Cincinnati Bell? Gone and replaced by this company. Their internet is slower than what we had before even though the technician today we had high speed. I am not all impressed with Altafiber. read more

Yelp won't allow me to give Cincinnati Bell a 0 rating but that's what they should get. Our phone line breaks often and apparently they don't care about repairing their old equipment. CB admits they they oversold their old equipment but until a few days ago, Fioptics wasn't available to our community. When you call to have the lines repaired, it takes days and days to get a repairman and the customer services reps (if you can understand them in spite of their heavy accents) are useless. I hope their Fioptics work better but I am not encouraged by all the complaints about them online. How does this company even stay in business? read more

Would give zero stars if it was an option. Worst customer experience ever!! TV stopped working 2-3 times per week. When Id had enough and quit the service, they expect me to drive 20 miles to downtown Dayton to return equipment. WOULD AVOID AT ALL COSTS. NOT REACY FOR PRIME TIME!!! read more

My 85 year-old mother just moved and I was in charge of getting her service changed to her new place. Honestly, it was one of the worst experiences I've had working with a company that is supposed to provide a necessary service. When I initially called about the change I used their online "chat" feature. I was told that the internet service would go from 500MBPS to 50MBPS and was given the explanation that better service wasn't available in her area. She actually moved into a downtown area of a more populated area...nothing remote. Then I was told that her monthly bill would increase...even though she would have less service. On top of that, there would be an installation fee of over $100 in order to do this. She moved into a 6 year old condominium with all wiring in place. I finally called and talked to someone and got the monthly charge to what it should be and the installation fee was reduced. When the installer came to get everything set up it was like he wanted to leave the second he got there. He set up the TV receiver inside of a cabinet so the remote didn't work unless the cabinet was open...the cable he brought for the internet wasn't long enough to set the computer up with a desk...only one phone jack worked (apparently Cincinnati Bell will make sure that one jack works. If you want more than one jack, you have to pay extra...which was never explained). He never checked with anyone about where to place the receiver...didn't go over how the system worked with my mom...he just left a pamphlet and got out as quickly as he could. To be fair, he could have been under intense pressure by his superiors to do an unrealistic number of installations. At any rate, we will definitely be looking into other companies who provide similar services but who actually provide the customer service to go along with the basic services. read more

Altafiber is working on installing fiber optics in our neighborhood and dug up and cut our current spectrum internet lines. We lost power for several days and no accountability, repairs or refunds from Altafiber. Terrible service and installation we did Not Request or permit them to do. F- read more

Wouldn't wish what I've gone through with this company on my worst enemy. AWFUL, UNRESPONSIVE, POOR COMMUNICATION when they actually return a phone call. Cost my small business THOUSANDS of dollars for their own mistakes and then refused to fix the issue. This was devasting to us and they couldn't have cared less. I had to contact BBB and file a complaint before someone that didn't talk like a robot called me back and was able to fix our issue in 30 seconds. I had back and forth with their consumer service representatives for MONTHS. Do not listen to their customer service robots, there are "executives" who actually fix problems and don't just repeat the same 4 lines back to you. read more

ABSOLUTELY AWFUL. Literally the worst customer service, worst service, worst internet access. Just everything is completely awful. When you call to fix a problem, no one has any idea how to fix anything. They tell you they will have a rep call back to help and they just never do. We went to the actual CB store to get a new modem and we were promised all our issues will be fixed and it ended up making everything worse. I'm just fed up and on top of everything our bill continues to go up. Bottom line: just don't. read more

The internet works fine, unless the wind blows, then it cant find signal and the phone lines are down. The customer service is awful. Signed up on a 45 a month special for just internet h phone, they secretly add TV to the package (without my permission, AND without leaving the equipment, bc we didn't sign up for it, but dude needed to meet a quota i guess) Had to argue with "Frank" with promises to have tv removed off the bill, but for the first bill i would have to pay full charge amount and be credit 45 for the next month. There was no credit, and they've raised the bill price again. We've only joined 3 months ago. I do not recomend them. read more

Unethical business practices--bait and switches. Beware and make sure to get any offer discussed over the phone verbally to be written. Had a call with them and they offered $121/month and no installation fee. First month, got a Bill of $400 for installation. Took hours on the phone and supervisor after supervisor. Eventually after persistence, they re-listened to my call and waived the installation fees. Hours wasted and frustration. The next month, my bill is now magically $138, as they said the $121 was only the first month. That's garbage and purely them increasing the rate after it's locked in. Calls with supervisor and they simply say, that's the best we can offer and the 121 was only 1 month. Imagine if your car lease, apartment rental, gym membership, Netflix, or any service did that? Of course not because that's not how the world works, only for an unethical and deceiving cincinnati bell. read more

The worth company I ever dealt with The make people to Signe contacts without telling you you are signing 2 year's contract plus they told me 114$ for 2 phone lines and internet and I never reserved one bill for 114 it is always 200 plus for ( long distance- fees ) witches we don't call Canada or anywhere international calls at all All our calls local read more

Was good speed in the first few months but as a lot of people reviews are stating speed drops. Low speed much lower than what you will pay for Interrupted internet several times per week read more

Enjoy nature? Good news, you'll have plenty of time to enjoy it with Cincinnati Bell! Work not frustrating enough?! Get Cincinnati bell! Love having to unplug and plug back in electronics every time you want to use them?! Get Cincinnati bell! Who wants a consistent bill? Not you eh? Don't worry, your bill will surely fluctuate and creep up as the months go! Say you wanted to watch a show on Netflix and chill. Well good news, you'll have plenty of time to chill while your show buffers! Thought you'd watch two episodes before bed? Why spoil it... You'll only have time for one a night at the speed it buffers. But don't worry! The minute you call to try to figure out why it's not working, all the problems magically go away for 30 minutes and they'll give ya a solid "seems like it's working to me!" just in time for you to bang your head against the wall for a little while while until your show has another 30 seconds of juice. read more

Had used Cincinnti Bell/Alta Fiber many years. Always horrible experiences. Constantly had static on our phone and never could get rid of it no matter what they did. When calling customer service it was hard to get them to understand what was needed and I believe the calls were answered in another country. Got rid of them and love our new service. So much cheaper and absolutely no static! I might add our new service is much cheaper and our internet is faster than what we had at a fraction of the cost. Don't think I will ever go back read more

Remains horrific - WiFi the worst product known to man. Can't watch anything uninterrupted. Hate it. Must be moving on. --- 4/5/20 - changed to Spectrum a few months ago - thrilled. read more

Go with Spectrum NOT this sad excuse of a company. Wifi never works and they are an absolute nightmare to deal with. They won't even let me cancel service when I am moving?! read more

Theyve GOT to create a "0" star rating... 2 days in east cincinnati and still no internet...no cable... not joking. All i get are these dead tired texts that say "we are aware and are working to resolve the issue". In a world that pretty much relies on internet/wifi, being down 48hrs from a so called major service provider is tacky. Im moving to another place in 2 months. When the guy told me they were "prewired" for cincy bell fioptics my whole attitude dropped. There better be some kind of credit/consolation gift, etc...but you know there wont be. When the internet is down it literally alters lives, work, school, etc. 2 days down equates to a tacky operation. Cincy bell is the worst. read more

Absolute nightmare. From the very first call to cancelling my service took 2 weeks. I didn't even pick up my equipment and they sent me bills numerous times. when I called to ask why, it took 5 or 6 calls to get an answer. Took numerous phone calls to cancel, as well. I would not accept free service from this provider. it would cost too much. read more

I am absolutely LIVID with this company. I had no choice but to use them for internet service, which was always extremely slow and spotty, but I faithfully paid the bill with them for years. I have lived in a different city for over a year, but I maintained my home in Cincinnati and kept paying the bill. I officially finalized my move last month and cancelled my service. At that time, I asked the person to allow me to pay whatever was due. They told me that nothing was due. Now, I receive a bill for services through the 9th of this month (again, I cancelled my service LAST month), and they have the nerve to include a late fee. THIS IS ABSOLUTELY UNACCEPTABLE!!! This is just another example of a big conglomerate taking advantage of a single person. They do not care if you've been a loyal customer for years. They STEAL YOUR MONEY. I will tell EVERYONE I know about this horrible company! read more

Worst customer service... Worst technology team.. Worst management... Only reason I'm here because there is no other option.. read more

Altafiber, Cincinnati Bell, installed internet and streaming TV service at my residence in April 2022. It was installed with a guarantee of NO price increases for two years. Eight months into the service, my pricing was increased and I was told that they had no choice, prices increased due to rising costs of doing business. They completely reneged on their agreement. I would NOT recommend Altafiber, Cincinnati Bell. read more

1/16/2018 was the last review. Was told they had some upgrades coming my way 11-1-2018. It is now 8-5-2019 and still nothing. Download 291.77 KBPS Upload 465.48 KBPS. A half mile down the road they have 10 MPBS ( not great but at least usable). 16 year customer at this location who paid for 10 mbps for over 12 years and they cant help me out? I don't care if I am at the end of the line put me on the one a half mile away. Cincinnati Bell at one time set the bar for customer service. I get better service at a chickfila now . read more

altafiber dug up / disconnected my Spectrum internet today. Now I have no internet. Thanks! 4 constructions workers did this and zero of them speak English. They had to call a guy who talked to me on the phone and told me to call Spectrum to fix it. THANKS BUD! read more

Cincinnati BELL I'm communicating with you hoping that you will be able to help me with an unresolved issue that has been going on since December 2017. We requested in December that 2 numbers be ported over to Spectrum. The two numbers 513-681-xxxx, and 513-681-xxxx. To this day, this has not been achieved. If you dial my number 513-681-xxxx, there is a recording stating it is out of service. I have had that number for 20 years and I want to continue to have MY number. Cinti Bell blames Spectrum and vice Versa. After several cancelled appointments because CINCINNATI BELL lost the original work order, or were unable to port both numbers -- or changed the 513-681-xxxx to 513-681-xxxx this saga continues! I have spent, countless hours on the phone with technicians, the Spectrum tech was in my home and we realized the number showing up was incorrect --513-381-xxxx. That day, I was told I needed a pass code to make the request of Cincinnati Bell to port over my correct number. So here we are, many excuses later and this simple request has yet to be executed by Cincinnati Bell. Frustrating and angry do not come close to what I am feeling at this moment. I am also shocked and disappointed by the lack of professional courtesy to help resolve this issue. 2 weeks ago, after several hours on the phone, a Floor Supervisor in Elite Care (Leesa) told me I have checked with 3 sources and they have assured me that they ported over the correct number. There is nothing we can do at this point - since you are now a Spectrum customer. I suggest you go back to SPECTRUM and have them to figure the problem out. When I asked if I could get both parties on the phone, on a conference call, so that Cincinnati Bell could stop sending me to SPECTRUM, and vice versa -- she said that could NOT be done. I continue to be without my number (now months) missing calls from family, co-workers and reminders of doctor appointments. When you dial 513-681-xxxx the recording still says this number is no longer in service. I don't not want to make this a social media issue, also, I do not want to make this a better business bureau complaint. I would prefer NOT to make this a topic on my radio show. I just want results and my telephone number reinstated. Is it possible that someone with more knowledge than your floor managers or Supervisors, at Cincinnati Bell can assist me with this issue? I would appreciate a call back at your earliest convenience. Rev. P. Ann Everson-Price Radio Host 1050AM/103.1FM WGRI 513-533-2500 read more

To begin with, I was just supposed to receive an email containing pricing so I could look it over and decide if I wanted to switch. Instead, my email was used to create an account and schedule an install. So, I called to cancel it, because I never scheduled it in the first place. Instead of just doing that, they wanted a copy of my driver's license to cancel it. I refused, because if an email address is enough to create an account and an install, what could happen with more of my personal information? The issue was finally resolved, and I thought that was the end of it. But no. A few hours later, I got ANOTHER email with ANOTHER account and yet ANOTHER install date. I called to cancel it once again, after already spending about 45 minutes at work taking care of the first one. And, even though there was a record that I already had the same problem just a few hours ago, I was asked for a copy of my ID again, and when I once again refused, I was told, again, that it couldn't be cancelled. So, another 45 minutes later, I finally got that one cancelled as well, then I asked if there was a way I could be taken out of the system, and I was informed that no, there was not. Then I asked how I could avoid doing this a third time and was told there was no way of doing that. About half an hour later, I got a call from Jeremy Smith, and he asked me if there was any way to help me to decide to switch after all. I told him, I would rather use data on my phone or never use the internet again than go with this service. It was a nightmare from start to finish. I say finish, But I can't even be sure of that because there could be another appointment scheduled and there's apparently, nothing that can be done about it. read more

I have experienced horrible customer service with AltaFiber. Telemarketer promised to match Spectrum and my first bill was $38.00 higher than Spectrum. Also promised 120+ channels and I was told after inquiring into my first bill that My Way TV package is substantially more than the basic TV package which I now currently have. I complained to Better Business Bureau and AltaFiber's response was that My Way is an upgrade but would honor the original quote and would provide coaching to the representative who called me about AltaFiber inItially. Altafiber said that my service would be restored in 4-6 hours and it is now 4 days later and I still have the basic TV package. Called AltaFiber 2 days ago and was supposed to receive a call back and never did hear from them. I would not recommend their service. Sales practices are bait and switch with poor customer service after installation. read more

Cincinnati Bell - Internet Service Providers Near Me - Cincinnati, Ohio

Terrible, that's all I can say. Internet and cable never stays on, freezes, turns off frequently. We have to reset whole system few times a day. We had called technical support, what they told us was that it happens when more people gets on their systems, it causes these slow down, shut off etc. When people are off from work mostly is when the problem in my area. Also I give a true no star rating! They deserve negative 5 star rating!!! read more

They try hard to upsell you when setting up service. Halfway through them adding on fees and packages I just told them to cancel everything and just give me what I had originally asked for. I then needed the modem moved to a different room in my house and set up for a tech to move it for $100 and they couldn't get there for almost a week. I set up the appointment, they called in a couple days later just to check and make sure everything was still good as I needed this to be able to work from home. Good thing I did as they had no record of the appointment and I had to set up a new one for the day after I was originally scheduled for. I'm now just hoping someone actually shows up to my place to move the modem. read more

NEGATIVE Horrible!!! 100% NEGATIVE!!!!!!!!!! I have been a loyal, pay on time customer. I have never EVER complained about any service until now and you better believe I will be heard!!!!!. This 'call to get signed up for a promotional offer because 'yours has expired' is complete BULLSH$$$T! I am a working professional adult. I have received 3 calls and I have called back 3 times. (I have a call log on my iPhone to prove it). Never getting a person.... Today I get an email (I saved it too) stating to call to get an updated promotional offer because mine has expired. I called and get some young man who did not give a rasts butt if Cincinnati Bell lost my service or not. He advised me my rates would go up another $30.00 a month. I told him to cancel my service. There was ZERO attempt to keep me as a customer! It was a very simple fast conversation.... I am extremely disappointed. Then, I go online to my account. I requested a 'chat' about my account. I proceed to tell them my prior experience with their costumer service. I was again treated wrong... not like crap this time but there was ZERO recovery. I don't have time to call numerous people and numbers and sit on hold and wait for my call to be in a -never ending queue of complaint calls-or leaving voicemails that go unanswered. (I also have the voice recordings). I refuse to call and beg for a promotional offer so that I don't have to pay ' $194.00' a month for cable and internet that I currently pay $89.00 a month for Cincinnati Bell- you are a JOKE!!!! You treat you're loyal customers like crap! You should remove the 'Cincinnati' from your name. No proud 'Cincinnati' company treats their customers like this. You are strictly money driven and you The the greediest company around! You are HORRIBLE!!!!!!!! read more

This company is another example proving that there is a very serious problem with capitalism working correctly within the USA. After ~two hours of chats AND calls, I learned that only 1/10th of their alleged employees know about their own services. (Already knowing about basic stuff like caller ID service, for instance, is not the same as being able to read about it from their intranet.) So, good luck if you want to learn about their possible services! You'll need it! And, they don't offer simultaneous multi-ring, so there is no way you can use your cell phone to get home calls unless you toss your land line phone or enjoy programming each time you leave and enter your house. (In Ohio wireless coverage isn't always that great, so a land line is still useful.) I guess I could do a double ECN swap and have it done via the wireless carrier, but that is a lot of work. Anyway, they have a feature called One Reach Plus, but feature-wise it is the same as call forwarding, and I am not sure anyone there knows why they have a different name for it or why is is called One Reach Plus when the alleged difference is that it allows the calls to go to more than one line, which implies the word "One" should NOT be in the name. The website is a bit of a joke as well, since it doesn't help. I don't like rating anyone 1 star, but once in a while I will make an exception. Cincinnati Bell is indeed exceptional enough, and not in a good way. read more

I have been doing business with CB for 25+ years. Recently got an offer for significantly better internet (8GB vs. their 1.5), same TV service and home phone for $60/month less from a competitor. Wife didn't want the hassle of changing so I gave CB a chance to match the other pricing. They came down $20/month.....for worse service. No wonder everyone is eliminating their home phones and buying a Ruku. Was really excited for Fioptics when it became available. Service has been awful, slow internet, etc. We should have left years ago. BTW, the pricing at Spectrum is guaranteed. I guess Spectrum will be getting a new customer tomorrow morning. Good riddance CB. read more

I had hoped Cincinnati Bell would have changed their whorish ways but that was just too much to hope for. One star is what they don't deserve - it should be no stars. Their bill is always more than what they promised - today I get a bill from them for $197 vs the $180 that was promised and the regular bill is going to be $141+ instead of $130-140. it is always more than what they say - beware. Plus the remove does not work on the power button or the volume button! It's not like they are important! read more

I switched from spectrum to altafiber about a month ago because spectrums pricing was getting out of hand. I regret this move because altafibers tv service is constantly buffering, they said they sent a fix but it certainly is NOT WORKING! I am switching service after this month, I have unfortunately already paid for November. My advice is stay very far away from altafiber! read more

Can I put 0???? I have had Cincinnati Bell for 3 years now and every year my price has gone up by like 20%. Some way to reward your customers. Also, I needed my internet fixed and they someone could not come out for a whole month!!!! THEN when I cancelled service they still charged me for the following month "because thats policy" BUT turned my internet off even though I was paying for it. STAY AWAY read more

Called tech support today at 3:30 pm i was told there was a system wide outtage and try to reset my system tomorrow morning. Well all my neighbors including a CB tech said theirs was working so.., it appears after doing some trouble shooting we have a bad power supply. So now we wait 2 days for a tech, not a good deal when your buisness is at your home. To bad radio shack went outta buisness. read more

I recently switched from Spectrum because of their unreasonable price increases. Fioptics has been a disaster. Their tivo box will not work properly on a Vizio tv. It keeps turning off and when it is turned back on there is no sound. The guide cannot be used because the program has no sound until the TV is turned off and then back on. They can do nothing to resolve the problem. Then I have a sub voice mailbox that I cannot access and after calling 4 times to resolve the issue they keep starting over with the request and nothing is done. It has to be the WORST when it comes to technical support. It was a big mistake to change. read more

I wish I would have send the reviews before signing up for home internet. They give you a price for a few months then start doubling it each month. At first they didn't even give me the price I was quoted because I didn't get it in writing (should have seen the signs then). They also drill holes through your siding and walls without saying anything before drilling. I asked specifically "if I cancel, what do I do with this equipment?" I was told "just throw it away, you won't have to return it." Then when I cancelled, they sent me a bill for $130 because I didn't return my equipment within 5 days of cancelling. I hate that I have this company money for the past 3 years. read more

I scheduled an upgrade of our internet at our residence. It was a 6 week wait. On the day of the appointment I arranged to take off from work. The technician did not show. They admitted that they made a scheduling mistake and it will be another 5 weeks for the next available appointment. read more

If you are a small business, be aware of their internet speeds. We didn't know our business area didn't have the fast Fioptics service (and they didn't tell us). We signed up for an internet service that CANNOT be used to run a business. When we canceled we had $400+ in termination fees. Shame on me for not reading more reviews about Cincinnati Bell's slow internet speeds and termination fees. I will be canceling my phone service when I can do it without penalty. read more

I'm complaining because of a couple things. 1. They will not pro-rate. I had service for a week and cancelled when they couldn't come out for over a month to hook a box up to my daughters new TV. 2. A month?? WTF. The poor technician was working 16 hours a day. I will never give them a penny of my money again. Stay far away from these classless clowns. I will pay the bill at a tune of 5.00 per month. read more

I contacted AltaFiber in 2022 to inquire about having my service contract negotiated or terminated. I was informed by the Representative that I could not do this until I was within the Window of my Contract Expiration Date being March 8th 2023. The soonest date I could accomplish this per Altafiber was December 12th 2022 in which I did in fact contact them to terminate my service on said date however my service has not been terminated and still being charged. When I called again today I was informed I can't make any changes as my contract isn't up until March 2024. Naturally this is an issue for me and I want my service terminated immediately and a refund of said monies paid after my contract expiration date of March 8th 2023. I have already filed a complaint with the State of Ohio Attorney General as well as the Better Business Bureau, & Google Review. If this is not resolved by the end of week I will be filing a small claims court suit for said monies plus damages in Butler County Municipal Court. read more