I cancelled my internet thinking I would be moving out of the city. After a week I called and asked if I could keep the services, because I would no longer be moving. They told me no but they could set up another account and not charge me an equipment fee since I still had the same equipment. They couldn't give me the same price I was originally paying and then ended up charging me the $128 equipment fee again after telling me I would not have to pay it. A technician showed up to "hook" my internet back up and said all he had to do was hit a button in their system outside of my apartment. When I told him I would be moving into a different unit in the same complex, I was told by two separate people that I would not have to pay a transfer fee and it would be a self install; and I quote "easy as that," is what I was told. I called today and am now being told that I have to pay yet another $30 transfer fee and a technician has to come out. On top of that they cannot hook my internet up to my new unit immediately and I have to wait. Terrible customer service, do not waste your time. UPDATE: I was getting 50 mpbs and transferred to Spectrum for 200 mpbs and for a lesser price. read more

Cincinnati Bell is a fascist money-grabbing company that offers its over-charged customers ABSOLUTELY NO way to cancel subscriptions online. And if they tell you otherwise, they are lying. Nowhere in their sitemap (and yes I'm speaking as a logged-in customer) shows a link to modifying/canceling subscriptions. And, all the search engine results are deliberately misleading, to dead ends. Worst company. read more

WORST CUSTOMER SERVICE AND UNRELIABLE PRODUCT. I took the opportunity of moving to try out FiOptics for my internet and cable. Despite telling the salesman I did not want to pay over $70/month, my bill ended up being closer to $100. I was promised DVR service and did not get it on installation. When I called to complain, I was told that I needed to disconnect and bring my boxes in to a local Bell store to swap them out, AND that I would be paying an extra $15/month. So I decided to live with it.... Then after a few weeks, the internet and WiFi started crapping out. I called the support line and got an "agent" from the Philippines (I have found out that Cincinnati Bell outsources ALL the phone service to the Philippines), who obviously could not understand my problem much less speak good English, and was referring to a card of answers. I asked to drop the home phone from my bundle because I never used it, and was told no, flat out. No alternatives!,,,, after the useless phone support experience, I tried using the live chat option online. Again, was told to go to a speed test site for Wifi and switch channels. No help at all..... In the meantime, I used the customer contact email system while logged on to the website 3 separate times, and got NO RESPONSE other than the automated "we got your message" email. Finally I unplugged everything and took it to the Cincinnati Bell store in Kenwood to cancel my account. The rep asked if I was switching to Time Warner, but when I told him no, and the many reasons I was cancelling, his reply was "OK". No apologies, no "sorry you had a bad experience". I am just dumbfounded by the incompetence, technical glitches, and dismal customer service from Cincinnati Bell. Pretty sure they are going to glitch themselves out of business in a few years if nothing changes. read more

I contacted AltaFiber in 2022 to inquire about having my service contract negotiated or terminated. I was informed by the Representative that I could not do this until I was within the Window of my Contract Expiration Date being March 8th 2023. The soonest date I could accomplish this per Altafiber was December 12th 2022 in which I did in fact contact them to terminate my service on said date however my service has not been terminated and still being charged. When I called again today I was informed I can't make any changes as my contract isn't up until March 2024. Naturally this is an issue for me and I want my service terminated immediately and a refund of said monies paid after my contract expiration date of March 8th 2023. I have already filed a complaint with the State of Ohio Attorney General as well as the Better Business Bureau, & Google Review. If this is not resolved by the end of week I will be filing a small claims court suit for said monies plus damages in Butler County Municipal Court. read more

Cincinnati Bell is the worst company in the world. I had internet service from them and was using my own equipment. I closed my account two years ago. Without telling me they have charged me for equipment that they never provided and didn't even send a bill or contact me about it. At least with a bill I could call them and clarify that I never received any equipment from them. Now suddenly I see a collection agency report that has seriously affected my credit score. I called them and nobody gave a satisfactory explanation. This is absolutely the worst experience in customer service read more

This review is for FiOptics. Let me start by saying that I work for a large telecommunications company (NOT CinBell). However this is not a biased review, as my company's service is not yet available in this area. I bring this up because I provide tech support for TV, Internet, and VOIP over the phone. Not only that, but I'm a Supervisor. When you get a tech support agent who's just not quite cutting it for you, and you ask for a Supervisor, that's me. So I know what I'm doing, I know how these kinds of services work, and how to troubleshoot them when they don't. I work with agents on a daily basis, from Epic Gods of tech support, to the mediocre, to the bad, and everything in between. When I say that CinBell FiOptics has the MOST INCOMPETENT tech support, you can take that as personal and professional experience. Trying to get any kind of assistance past 5pm is an exercise in futility, if you can get a human at all. If you do get an agent, the "support" you get is beyond worthless (and ALWAYS overseas, which I have no problem with, unless the agent has no clue what they're doing). Not ONCE in MULTIPLE calls have I ever received any troubleshooting beyond "did you reboot your modem? Did that fix it?" Really?! So I've been having intermittent problems with my connection dropping multiple times per day since last week. My modem looks connected, acts connected, but there is no actual connection via Ethernet or Wi-Fi. Reboots don't fix it, but it comes back on in its own sweet time. Or it doesn't. This is a problem, as I work from home. Even if a reboot did fix it, I certainly can't reboot my modem multiple times a day. I'm constantly taking tech support calls and when my connection drops, not only does my computer drop, but my work-phone does too. I had to wait several days for a tech to come out, missing work because of it (and I've had several tech no-shows). Tech finally came yesterday and all he did was swap out my modem. I asked if maybe he should check all the connections, including the outside lines. He said, "nah, yer modem's going bad, I've seen this before". First Red Flag. I said, are you sure, it's less than a year old? "Yeah, that's about all the time these things last". Second Red Flag. I reiterated how important it is (to not get fired) that my internet is stable. I can't keep waiting for tech visits if replacing the modem doesn't work. He replied, "if it does it again, give us a call". Third Red Flag. Today, (the very next day) guess what happened? The EXACT same problem. So I call them back. "Oh we can't get a tech to you until 6/30". Excuse me? The tech that was here yesterday didn't do his job thoroughly and I have the exact same issue he swore was due to the modem going bad. I have to have my internet to keep my job. I need it fixed now since it wasn't fixed yesterday. "Oh, we can't get a tech to you until 7/1". Wait, what?! You just said 6/30 and THAT was unacceptable. Let me speak to your supervisor please. So I got a supe who hemmed and hawed with me for 30 mins before I started getting angry, then she finally accepted responsibility and attempted to get a tech back to me tonight. She stated regardless whether or not she hears from them, she'll call me back in 10-30 mins. I'm well aware of this ploy and requested to hold with her instead. She refused. One hour later, still no call. So I call back and they hem and haw stating they "see no notes" "see no records of that occurring", etc. By this time I'm beyond livid. I ask for a supe and supposedly get the previous supervisor's supervisor, "Van". This supposed "boss" was more incompetent than the supe I had, and asked for her back, which he refused. So I asked for HIS boss and stated I understood if that would take 24-48 hours, as it does with my company, that would be fine. Instead, he refused to escalate to his boss after repeated requests. I was about to lose my mind, so I hung up. He calls me back an hour later to tell me, "Well we were going to get a tech to you tonight, but you didn't answer your phone, so he's been sent to someone else and he was the last tech left." At this point, and I'm not proud of this, but I lost my $#!7. I told him that my phone had literally been in my hand the entire time (as I was using it to find another ISP) and that I received NO calls, except this one, which I obviously answered. He basically said it was their word against mine, and they weren't going to send a tech to me tonight. However I MIGHT get one tomorrow. I hung up and started over. I explained all I'd gone through especially with "Van" (who basically called me a liar), and that I wanted to speak with a supervisor, but ANYBODY but "Van". I stated he was so bad that if you transfer me and if he answers again, I will cancel my service. He was THAT bad. Anyone but him. So I was transferred... to "Van". So day after tomorrow, Time Warner is coming out to install my new service. read more

We were having trouble with the cable box in our bedroom. Every time we turned on the TV the box rebooted and than the box shuts off. You turn the box back on and it goes to Stingray Amb. We had a tech out and now EVERY BOX in the house is doing the very same thing now. Not sure what the tech did but it wasn't good. Talked to numerous customer service people and went through all the shut down, restart, reboot, blah, blah, blah. It has not fixed a single thing. We really don't watch TV. My 87 year old mother moved in and she has always had cable. So we got it. Looking into other options at this time. read more

And the saga continues by finding out that their only-available-during-business-hours call center is off-shore. Who outsources phone support but doesn't bother to have it 24/7? Oh, and the CSR just told me that it wasn't actually an unreturned modem that they charged me for, but that it was an "ADSL equipment agreement" that I needed to return. I confirmed with her that I was being asked to return an "agreement" and she stated that this was the case. I told her that I didn't understand and that I didn't know how to return an "agreement". She explained that it was a piece of paper I signed when the service was initiated. I inquired, "So you're asking me to return a piece of paper?" and her succinct response was, "Yes". There you go, ladies and gentlemen. A day in the life of a former Cincinnati Bell customer. Engage in business with this company at your own risk. (And be sure to return your "ADSL equipment agreement" when it's all said and done.) read more

Cincinnati Bell is by far one of the worst internet service providers in the city. If you can stay away from them, you probably should. Their billing constantly goes up, their equipment always fails and needs service and their billing support is absolutely garbage. You will definitely spend hours on the phone with them WHEN you have a problem/the bill goes up unexpectedly. They have offshore calling centers that barely speak fluent and understandable english. Very frustrating and its sad that we don't have more choice in this matter. Shame on Leigh Fox, President and CEO for running such a scam of a company. read more

Cincinnati Bell is trying to extort me with a fraudulent "contract." They first promised fiber optic when I signed up only to later say that they could only provide "Zoomtown" internet which clocked in at ~100k download, I was told I couldn't get out of a 2 year contract. I waited the 2 years then switched to Time Warner, but Cincy Bell is again saying that I had a contract that "autorenewed" and are trying to bill me greater than $1,000 to cancel. When asked for the contract, it's actually been fraudulent the entire time having been signed by a "Lee Smith" who as far as I know never existed. I'm incensed as I've had to suffer through their awful service under threat of large fines and then to find out that they forged the documents in the first place! read more

Just switched over to Fiberoptics Internet and Cable with Cincinnati Bell. (Don't do it if you are considering it. Very low quality, lose internet connection numerous times per day, and DVR capability is a fraction of DirectTV.t). Installation showed up two hours late, and spent 6 hours installing. Upon looking at installation after he left, exposed wires were left pulled out of our walls, installed a router/modem, not a hard wire of internet, and drilled a hole in our house. We can see daylight out the hole...from the inside! Called them four times to repair to no avail. Asked them to switch back to Zoomtown, of which they said they could not. Hugely regret leaving DirectTV. I'm re-signing back up with DirectTV today. Customer service needs to take ownership of the problems customers encounter. Even upon speaking with the supervisor, Terri, nothing was resolved. She simply said ..."hmmm, I'm not sure what to do". Supervisors should have the skill set to encounter these problems. Just disconnected our land line, cancelling the low quality fiberoptic cable and internet, and in the process of cancelling our cell phones today. I'm extremely patient, but continued bad customer service is unacceptable. read more

Cincinnati Bell is the local telephone service company that offers home phone service, cell phone service, and internet service.I recently enlisted them to give me internet at my apartment and I'm not too pleased with the service so far. I got a deal with them that includes a home phone line and fast speed internet which they call "Zoomtown". I think you have to get the phone line to have internet. These days I hardly need a phone at home because of my cell phone. The phone and internet bundle that I got includes a phone line where you can receive calls for free from anyone and you pay about 3 cents a minute for outgoing calls. With the internet it's only about $30 a month. I ordered the internet and the installation is a four or five day process. First a technician came and installed the home phone and turned out some stuff outside on the telephone poles or boxes or something. Then a few days later the wireless router and other equipment was scheduled to arrive. Only, it didn't arrive. After calling them it appeared they had lost the order and it reported that it had been shipped some strange date a few months in the past. Now this isn't going to be the first time their data gets screwed up in this review. The first person told me that they had to figure out what was going on. It wasn't until 2 calls later that someone else FINALLY just told me that all I had to do was go to a Cincinnati Bell store and pick up the router. Seriously? Why couldn't they have just told me that from the beginning. So I got the router (late) and set up the internet and it appeared to work for several days. Then one day it decided to stop working. I called technical support who told us that they had another name (Alex Holiday) connected to our account. They've got some seriously screwed up data. So I were transferred to accounts and billing who told us that the names on the account were correct and that technical supports data was wrong and that it doesn't even matter at all what name they have on the account that they are still supposed to help us. Several hours later I've been transferred back to technical support (keep in mind they put you at the back of the phone waiting line each time you are transferred so you have to wait a year before anyone answers) and they said they had to get a senior engineer to figure it out and that they'd call us back. So I never got a call back. The internet started working again and has been off and on since but for the most part works. When I first installed it I made the connection secure through the zoomtown set up. After it went down the connection automatically became unsecured. Since I can't re-install the software, I had no idea how to make it secure. E-mailed technical support and they walked me through it. Phew.... I really hope my internet continues to work or else I may be forced to go with Time Warner. It's such a disappointment as I've always had Zoomtown growing up and I've NEVER had such a bad experience with them before. read more

I made a Yelp account just to review this company. We have Spectrum but a technician for Cincinnati Bell made the decision to cut our Spectrum internet lines while he was servicing our neighbors. Not only did he leave our home without internet, he also left the cables on our property for us to clean up. I've not been able to contact Cincinnati Bell to file a formal complaint but the actions of this tech are unprofessional and honestly unnecessary. read more

Cincinnati Bell is one of the most frustrating companies I've ever had the displeasure of dealing with. When I signed up for Fioptics, they installed a big white fiber modem (called an ONT) on my basement wall, and then attached a wireless router to it. Now, I'm in technology, and have *much* better equipment than their flakey wireless modem, so I removed it and my service became dramatically more stable and faster. Great! Then I noticed a $5 monthly equipment fee for their wireless router. I contacted them to let them know I'm not using their wireless router, so let me return it and remove the fee. That's where it gets strange. They say there's no way to have Fioptics without that wireless router. I asked for clarification, thinking the support guy was referring to the ONT (the fiber equivalent of a cable modem). He clarified, saying "No, it's for the wireless modem which is required to use Fioptics". I said "I don't use your wireless modem, I use my own network equipment." "No, you don't." "Yes, I do." "No, you don't." "Yes, I do." "No, you don't." "Yes, I do. I can send you a photo if you'd like. Or a video." After going round and round, me explaining how my router is connected directly to the ONT, and that his router is unplugged and not being used, and him reconfirming over and over that "I must be using Cincinnati Bell wireless router to use the service," he finally threw up his virtual hands and typed: "Is there anything else I can help you with today?" So I'm paying $5/month for the POS wifi router -- that they insist I'm using -- that is unplugged, powered off, and gathering dust on a shelf. Organizationally, there's no way Cincinnati Bell don't know that their customers can plug any network device (from a single computer to a router) into their ONT and have it functional perfectly. So Cincinnati Bell is either not properly training their support reps, or they've decided that truth be damned, and they're okay with scooping customers like me for $60 a year by outright lying. https://www.facebook.com/pages/Boycott-Cincinnati-Bell/200627223473641 read more

Never again. no matter how good the deal sounds. was getting .2mb/sec instead of the 5mb/sec they advertise. that's POINT 2 meaning 4% of advertised service! that's when it was working which it didn't a good deal of the time. Finally I got a tech to admit it was due to CONGESTION. which is the term they use when they have oversold a line and there is no way to get enough data to you unless everyone in your neighborhood is logged off. I feel they are worse than muggers in the street as they steal from countless customers every day. read more

Don't do it. Keep cable. The channels are overrated. Fioptics has a low def and a high def version of a channel and takes credit for 2 channels. They double dip on a lot of the channels, and then back fills in a bunch of garbage channels. The customer service is clueless- absolutely 100% clueless. The chat line is horrific. I asked a simple yes or no question and couldn't get Bell to adequately reply. When fioptics was installed in October, the installer said to not remove my cable lines because many people decide to return to cable from fioptics. He was absolutely right. I have now returned to Spectrum. Wow-worse than Spectrum's customer service. That's saying a lot. Buyer Beware. read more

Unfortunately we don't have 0 star to rank this company. Please don't get any service from them. The worst internet company I've ever seen. The biggest problem we had refers to their billing department. We canceled the Internet service and paid it completely. After 1.5 year we saw that a collection agency dropped our credit score because Cinci Bell asked for collection of $133. When we called them, after 50 minutes waiting and explaining that we have not used their service for a long time, they say that it's because you did not returned the modem. WHAT??? we did not get any modem!!! our apartment did not need any modem and we used our own router also. BTW, we did not receive any bill regarding this charge. Hey Cinci Bell, if you need some money, please ask. I would be happy to donate or consider it charity. Please don't ruin our credit score and charge us like that. OMG, I can't believe what they have done. Don't get Cinci Bell. read more

If you are new to Cincinnati and/or considering signing up for Cincinnati Bell internet service, please allow me to assist you in making that decision. Simply put, don't do it. I have used their service for over 2 years and have never gone a full week without my internet going out. I've replaced two modems, as they are sure this is the issue, and the problem lived on. Not to mention, the people in the Cincinnati Bell stores are not friendly even in the least bit, at least from my own personal experience. Technical support. It basically doesn't exist. No one who is frustrated with their internet going out wants to be put on the phone with someone, who hardly speaks English to begin with, simply going through a list of things to tell them to do (which is, every time, to reset the modem). I want someone who is actually going to understand the root of my problem so that I can actually use my internet. As a college student I need to access class material online daily. I have since terminated my service with them, and it feels good to not be supporting an internet provider like Cincinnati Bell with my business any longer. I suggest looking into other companies before using their service. I think you will be happier elsewhere than you would be with Cincinnati Bell. Pros: Their website is pretty Cons: If I had a dollar for each time my internet dropped in the two years I put up with their awful service, I could purchase Microsoft. read more

The worse cable provider I've encountered in the country. Maybe I'm spoiled having experienced Comcast for the past 20 years. Who does the design or graphic work for the " free programming " on CBT? They must still be in training. This cable company overcharges for a low quality product. Get a look at the " Free Movies " associated with CBT. I would t watch those if I was doing life in San Quentin. Take my advice-buy a book and start reading! read more

Cincinnati Bell is terrible, before I even get service they were going to show up late to install things, missed their FOUR HOUR window, then decided not to show up at all. Now I have to miss two days of work because they are incompetent. If I could get any other service provider in my building, I would. I would pay double for the privilege of not giving money to this awful company. read more

We switched to Cincinnati Bell Fioptics 10 months ago after only being a Time Warner customer for one month. The only complaint we have with Cincinnati Bell is the outside cable not being buried after it was installed 10 months ago. The cable has been cut/disconnected twice due to ongoing construction in the neighborhood. Each time a tech came out to repair it and we had service again. A total of eight times Cincinnati Bell has been contacted to bury the cable, and three of those requests came from their own technicians. Whatever the problem is with cable/phone companies and third party contractors working together to get a cable buried, please do a better job. Cincinnati Bell needs to provide fair pay for the contractors and the contractors need to provide better service for the customers of Cincinnati Bell. I really don't get it. It's a simple business strategy. It's been 10 months of requests to get this cable buried, we've been patient, but it's running out. read more

Cannot cancel phone service for deceased mother without a death certificate. No options. Received follow up call from sales rep wanting to sell internet service. When I told him I wasn't interested he hung up. Front line employees need customer service training. Would rather deal with customer service overseas, they are hard to understand but they are always courteous and helpful. read more

Monopolies like Cincinnati Bell use language and legal power to hustle the customer. When they advertise "speeds up to 5 Meg" those words actually mean all speeds slower than 5 Meg. If your connection is intermittent (which means it stops all together and then starts after a period of time) and is extremely slow such as an old dial-up modem used to be in the 80s - Cincinnati Bell considers this as fully functioning. Literally none of their call staff has even a rudimentary technical understanding sufficient to troubleshoot any problem whatsoever. The script provided the largely foreign call staff serves only to prevent and deter the generation of a service call that would result in actual service person visiting your site. Management is non existent, these are all non-technical people just trying to keep a job reading by reading from their script to walk you through rebooting. The only help you will ever receive is from an old-school linesman nearing retirement. That's the guy that actually shows up in a truck, He's the one that can troubleshoot the problem you're having. No one you ever speak to buy phone can help you at Cincinnati Bell because they don't understand what they're talking about. They're simply reading from a script. If they speak English fluently you're lucky. Idiocracy, here we come.... read more

Unfortunately I've only had the choice of either CB Fioptics or Spectrum in my area. I only pay for internet nowadays, their tv service made me see how valuable Netflix and HULU are! Horrible foreign customer service that basically tell you the same scripted answers when trying to troubleshoot. The thing I'm most frustrated about is I pay the same amount per month as a friend a mile down the street, he gets 500megs...I get 30 (if I'm lucky). When asked why, I'm told my complex isn't wired for these higher speeds. Ok. Well spend some of those millions you are robbing people of and upgrade your infrastructure? Stay away from CB if you can help it. read more

Well, I switched to Cincinnati Bell Fi-Optics hoping to save some money over my Time-Warner service. Mistake. Cons: First off with Time-Warner, I could stream any channel anytime from a PC, tablet, SmartTV - whatever. No such luck with Fi-Optics, they have a very limited setup and really push you into getting "cable boxes". I actually had three with Time-Warner, but in an attempt to control costs - I only have two with Fi-Optics. Time-Warner had more options, more on-demand and more channels, the Fi-Optics cables service isn't even close to Time-Warner, to be honest. You'll pay more and get less. Less flexibility, less options, less channels (for the cost). At first, the cost looked good, but by the time they got done nickel and diming me to death - I was paying $25.00 a month MORE than Time-Warner with the "bundles" (About 194.00 at this point for 1GB internet, Standard Phone, and the TV service - maybe 80 channels). I called them last week and told them I *had* to get this bill under $150.00 a month. The customer service rep started going on about "if you cut this, you'll loose the bundle price, etc, etc, etc.. " - So I clarified to him - it WILL be under $150.00 a month; if that means I cancel totally - so be it. So they 're-bundled' me and it's like $148.00 plus tax, which will bring it to around 165.00 a month. I was paying only $14.00 more with Time-Warner (had an additional cable box + the ability to stream to ANY device in the house). Then the installation charges - better get ready for these. My fault, I didn't read the fine print, but the installation charges + the first bill came out to like a whopping $347.00. No distributed costs over a couple bills - they wanted it ALL at once. I was thinking I'll stay in until I re-coup the installation costs; but at the rate this is going, I'd be better off just cutting my losses now and calling Time-Warner back. Only problem is, I still have a small balance with them because I'm TRYING TO PAY CINCINNATI BELL's outrageous installation + monthly fees. The off-shore customer service was a hassle (The actual rep was a nice guy and I gave him a good review, but that had nothing to do with THIS company), the installer was arrogant and annoying and acted like he went out of the way to cut the coax in my basement that he didn't install. No big deal, I have more and I can run cable better than his mess anyway. I can look past those issues if the service is a good value, but it's not. The only "Pros" I can really list: Installation was fast and on time. The service seems to work ok. The features on the telephone service beat Time-Warner's VOIP feature. This was a mistake. I tried to go with the 'smaller' company - and I guess this is what I get. Get your act together Cincinnati-Bell. read more

Bloodsucker, you still have pay while you are not using the intenet.

Unfortunately, Cincy Bell's customer service has gone down the toilet. Their customer service call center was moved to India last year. I actually reached someone in the US. Was on the phone for ~45 mins then told I would receive a call back. Nothing. Then I called again today. The initial customer rep was polite but not helpful. When I talked to her manager her customer service skills were almost non-existent. The person I spoke to first should have been in the management position. Thinking about finally dropping my land line after 20 years & switching everything else to Time Warner or someone else. read more

Cincinnati Bell cannot possibly care about the customer - only their money! from the start you can only get de cent pricing if you bundle services and get things you do not want or need. I am not sure who is getting the kickbacks for this program, but they are probably in the Bahamas right now. The most current reason for my extreme displeasure with Cincinnati Hell. My Aunt's house had Fioptics installed less than a year ago. The person who installed the line for the connection in the living room did a horrible job. Rather than running the line up and through the attic space he ran it over the doors and around the porch to drill through the side of the wall into the living room. It is ugly! While some people may not mind this eyesore, please remember there are others that do mind. On a visit to fix problems with the poor internet service, a CBT technician agreed it was a horrible install and suggested we call customer service to get it fixed. He said this is the problem when CBT uses outside contractors for installs with no quality checks. After numerous calls, and often getting disonnected, they agreed to send out a technician to fox the wire run. When he arrived he stated he was only here for the internet service. If he re-ran the wire it would be $150.00. He broke it down like this: $80.00 for the hour to run the cable, $25.00 for the material. I thought that would make it $105.00, but CBT math must be different. Not to mention he arrived with a bad attitude, was rude to my Aunt until I walked throught the door. Back to customer service who apologized for the technician and stated his work order never said anything about internet sdervice (not my problem). They sert a new appointment. Today was the day we prepared for. We even made sure the stuff in the attic was not going to be in the way and he had full access. Once again he found a reason he could not re-run the wire and tried to explain why the contractor ran it the way he did. I wonder if the cold weather is the reason these guys dont want ot do thier job, much less a good job. I will do the job myself since CBT does not hire anyone who wants to work or that are able to do good work. Sad that the customer comes last again! read more

I would rather have my pubic hair individually plucked by Whoopi freaking Goldberg than have to deal one more time with this company. Enjoy multiple sessions lasting from 1 hour to 23498435 hours of random people speaking Klingon to you. read more

HORRIBLE customer service. I've made multiple calls for many months, am told problem rectified (after spending hours getting transferred around) but it has yet to be taken care of. read more

Complete service went down on a Saturday, zero-zilch! After spending much of the day on & off the phone and even going to pick up a new modem, still no service! I let them know I work from home so the internet is my livelihood, didn't seem to matter to them. The soonest someone can come out is Tuesday between 12-4. Looks like I'll switching back to Spectrum! read more

Recently I decided to go with Cincinnati Bell's new cable offering called Fioptics. I was lured away from Time Warner Cable because of the marketing promise that it was 100% fiber optic. The website showed their internet speeds almost 7 times faster that TWC while the bundled cost of Digital TV and Internet was half the cost. First, my observation is that the internet is about half as fast. Perhaps it is fiber somewhere in my neighborhood, but I only have copper coming in to my home. The Digital Cable is comparable to Time Warner, but the recording interface doesn't make sense to me. At first I chalked it up to just being used to TWC, but after a month I still find it difficult to figure out how to record a series. In addition the search feature is nearly useless. The good points are that picture quality may have a slight edge over TWC and there is no cable box lag. I still give a slight edge to TWC for overall TV experience. I don't get the feeling that the technology is at the same level of quality as TWC. The reasons I rated them so low is... first, they gave me a date for the installed. TWC was turned off the day before. When they didn't come at the scheduled time (on a day which I took off from work) I called them. They said the order was canceled. When I told them I didn't cancel it, they reinstated the order but put me in the back of the line and said they would be out in two days. When I threatened to go back to TWC, they came out that night (which I did appreciate). A few days later I tried HBO and Starz which were part of the promotion to which I originally agreed. It said I did not have access to those channels. When I called and waited on hold for over on hour, I was told the promotion was good when I originally signed up, but since the order was canceled it was not available when I reordered the service. I have to admit I wasn't very polite when I asked the lady for her name and requested they come pick up their stuff. They decided to "give" me the promotion but they couldn't give it to me a quite the same price. It was $2 more which was fine. I just got my bill. It is for $112.50. According to my math that is a little more than 20% more than the promotional price. It comes with: The bundle at he higher agreed price, Internet $4.90 (Which if Internet is part of my bundle what is this charge?) Fioptics TV $1.90 (Same question) One Time Charges and Credits (Umm... for what, installation was supposed to be free.) There were no explanations for the additional charges. Anyway, STAY AWAY from Fioptics Cable. I gave them two stars because they are less expensive than TWC and the picture quality really is great. But Fioptics is just a fancy was of saying Cincinnati Bell. Different name, same crappy customer service and billing tricks. read more

I had Cinti Bell Cable for many years and was very happy. A couple of years back I switched to Spectrum their service was excellent but they kept raising my rates so I returned to C.B. What a Huge Mistake!! The company has restructured and outsourced all of their service, it's awful! I cannot think of a single good thing to say about them now. If you want to raise your blood pressure by dealing with their continual problems then switch; all I can say is buyer beware! This is now a horrible company, service is a monthly nightmare. I do not recommend using them on any level, they're the worst! read more

This is the first review that I have ever written on here and I can promise you that this is 1000% honest. We had Time Warner/Spectrum for roughly 7 years between two different homes. I even took the liberty of contacting Cincinnati Bell multiple times through out the years just to see how much rates changed and if their customer service got better. It wasn't bad the first time I called but the problem is that is never got better. I decided to order the Gigabit internet connection and I even talked to them about it numerous times as well. They told me that UNLESS I had a brand new installation I would get close to the 1024mb/s (1Gb/s). They stated that the most common speeds seen are around 700-900 Mb/s, which I was fine with. I haven't gotten anywhere close to that since they installed my internet. They had to do a fresh install and I instantly checked my download speed it was around 125mb/s (13-15 actual download when downloading a game or program) but it never got better and actually keeps getting worse. Earlier this evening I was noticing some connection issues while online playing with some friends of mine and I tested my internet and my speeds were 50mb/s (2-3mb/s actual download speed). Which is completely unacceptable. I had a 100Mb/s connection from Time Warner and got a constant 13-15Mb/s download speed, that's even with 1/10th of the connection speed. Needless to say, Cincinnati Bell is not a good company and do not delivery on their packages at all. By the way my bill is 130 dollars a month through CB, it was 60 with modem/router rental through Time Warner/Spectrum. Hands down TW is the way to go if you are looking for good reliable internet. Now lets get to their salesmen. Im not a racist man but please hire people who speak English as their PRIMARY language. The gentleman I spoke to hardly spoke English and was trying to pressure me into buying multiple packages. The first thing he asked me was what services I was looking for, as soon as I told him that I want the Fiber-Optic internet he instantly tried selling me TV and Phone with it. I told him no one in the house watches TV and we all have cell phones. My kids watch Netflix or play on their tablets. The only thing that I need is Internet, he tried for atleast 15 more minutes, not an exaggeration, to sell me 2 other services that were completely useless to me. I will more than likely be going back to TW and I will never ever come back to CB ever again. By the way my service started 7 days from today, Currently 1/3/2018. Their services are not worth their money. Please just steer clear of this company. Horrible customer service and ever worse internet service. I hope this helps someone from getting screwed over as well. Thanks for reading and let me know if this helps anyone out at all. read more

I have called three times and they can't get my bill right. Extremely frustrating experience. They even cut off the service even though they kept cashing my checks. read more

Cincinnati Bell's policy when canceling service is to charge you for a full month no matter what day you cancel. Plus they won't tell you the policy even when asked. They will say we are sending you a final bill then will send a bill a month later with a late fee added on. Other than that the service was OK you can only stream 1 device at a time without buffering & lagging. read more

Literally the worst internet service ever. It goes out every single time it rains even though it's supposed to be "fioptics" underground. I've only had it for a few months and I'm already switching back to Spectrum. Garbage, would never recommend under any circumstances read more

My internet + TV bill increased by $100 in a single month. They are crazy to think consumers will take this increase lying down. I called customer service they were no help, said they can't do anything regarding the bill despite the bill being due in 11 days. Scammers!! read more

I didn't actually get service through Cincy Bell... but still managed to have a bad experience. I signed up for an installation, then found better pricing through Spectrum, go figure. I cancelled my installation with Cincy Bell, received email confirmation of this, then today (days later) received a call from the tech assigned to my installation who just wanted to confirm the time and date. I think, okay, well he didn't get the message. Not professional but it happens, so I call him back and explain, and he starts HARDCORE trying to sell me on the service. I ended up hanging up on him because he actually wouldn't stop-- this resembled the nightmare situations with Comcast, Charter, etc when you're simply trying to cancel service and they won't let you off the phone. This is not what I'd expect from the local little guy company. Either way, I let it go, but just missed a call from a sales person who left a voicemail about going over plan information. Are you kidding me?! Unprofessional, sleazy, annoying sales tactics I would only expect from the big bad guys, like Spectrum, who honestly has treated me with nothing but respect since I switched. :( read more

TERRIBLE service provider. Was getting charged almost double for what it costs for the same speeds elsewhere. I cancelled my account, turned in the equipment in person and settled up permanently. The next month, my cancelled account is getting charged for a phone line that know absolutely nothing about, so i login to and talk to a online agent witch had no clue how to handle the situation and told me to call back another day. WHAT A JOKE, you'll be better off literally ANYWHERE else. read more