dear manager Mary work id 3798143 right now i am not as a customer. Because when called t mobile customer service centers they don't promise on their word . I spoke with one agent I cancelled my account on time and the end of month all I have to pay 7 dollars to make up the difference and now I got bill saying I have to pay 70$ and is over due . I wouldn't recommend T mobile to any of my friends and family members their service is so unfair read more

I want to put in a good review for Mohamed Minani who assisted me with a phone that I had bought from a retail store in Fairfield that I did not want to buy from the retailer store only wanting to activate a phone that I had which was a T-Mobile phone in Fairfield that did not happen how I wanted being told I had to buy a phone I didn't want to buy & now today I i was informed by Mouhamed that the store was a T-Mobile retailer store & not a T-Mobile corporate store which Mouhamed who provided excellent explanation & excellent assisting business service providing a solution for me to be able have this all resolved by providing me great instructions about how to contact corporate to get what I really wanted done. Mouhamed assisted Other associates with their processing all while assisting me as well showing great team leading skills in the store. I am grateful for having done business with Mouhamed because he changed the narrative on how I thought about Tmobile business services from bad to good along with assisting me to complete this process to return the phone I did not want to buy & havijg my fee waived due to me not wanting to use the phone. read more

I have never had an issue with anyone at the store. They are friendly and helpful. They go out of their way to be helpful.

DONT SIGN UP WITH T-MOBILE! The worse of the worse. They advertise " 15-day Test Drive Cancel within 15 days of Home Internet service activation. Limited-time offer; subject to change. Qualifying new Home Internet line and timely gateway return required. Refund via one-time bill credit. Max 1/account. May not be combinable with some offers or discounts." which I decided to try- and it did not work. I only had for 2-3 days, I called their tech/customer service department who verified that it would not work and advised that I indeed cancel and send back the equipment. And so, I did that. I returned their equipment right away (well within their 15 days) and received a confirmation of the equipment being received and signed for by their employee at the receiving dock. Fast forward, I received a letter in the mail stating that I have a $50.00 balance on my account and that they would send it to collections if they did not receive payment. I was never supposed to receive a bill in the first place. I called customer service and was advised that I needed to verify a 6-digit passcode- which I don't even remember setting one up in the first place. I do not recall this code and even gave them what I thought it was- all of which was told it was incorrect. They told me I then needed to go into the store and give them my ID to verify the account. I took time, energy and gas to go to the store and do just that. The store employee told me that all they can do is simply check the ID, make a memo on the account but then I would just have to call customer service back because they couldn't do anything further than that. I asked for them to call customer service and they would not do it but said I shouldn't have an issue now that my ID was verified. So I left and called customer service back- STILL could not get the issue resolved. The customer service department told me to go back to the store because they need the clerk's initials. So I keep getting the runaround on something that is not even my fault and I can't get this issue resolved. read more

The staff here have always been friendly to me every time I go in there. I have never had an issue with them. Keep up the good work!

When I signed up for my prepaid plan, I was told that going to Europe I would have $0.20 calls and free texts and data at the store on Calhoun in Cincinnati, OH. Now that I am here I have no data, $.50 texts and $1.99 a minute for calls! I am being told that I need to get a credit check and may need to pay a deposit if I want the agreed upon rates! Your overseas customer service representatives are not getting back to me in a timely manner either. I will be switching back to Verizon Wireless ASAP. #tmobile #verizonwireless read more

I was badly treated at this T-mobile store. I went to the store during Black Friday sale, but they didn't have the white phone that I wanted. The sales person told me he could order it and I could come back in a couple days. I asked him whether the price would be the same. And he said YES. With trust in him, I went there later, but he told me the price has changed. I understand there might be some miscommunication, but I believed I deserved a sincere apology. He simply denied the promise he made about the same price and the manager wouldn't listen to me and even accused me for not telling consistent stories. I would avoid going to this store in the future. read more