My phone lost almost all of my apps. I still had my old cell phone, so I took both phones to the…read moreVerizon store at 5425 Dixie Hwy in Fairfield, Ohio. I hoped to be able to get the store associate Greg to help me. Greg made sure he understood my problem and was able to restore all my apps and links! Greg was so friendly and helpful. Greg has also fixed some issues with my phones previously. I value his knowledge and service so much that I would be willing to wait for him to be available if I need help or advice about cell phones in the future.

Troy is the best ! Will forever pick this store and only this store. Always get what I need done in…read morea time manner and they make sure we understand what we are purchasing.

I was told that my phone was eligible for a free upgrade with no extra cost or monthly costs. guess…read morewhat? my monthly cost doubled! and now there's nothing I can do about it because I don't want my old phone anymore. The guy working there seemed cool and acted like he wanted to help me but in reality he knew nothing about what he was talking about. never going back. I made a yelp account just to review this place! I live right by the store so I thought it was convenient - next time I will drive 5 extra minutes to Newport.

This store is small and there were not a lot of phones to view. However, they did have the two…read morenewest iPhones that I was wanting to look at. The gentleman that helped me knew I didn't necessarily want to purchase anything that day but I wanted to talk about the phones I was looking into. He didn't pressure me to buy anything and answered all my questions. He even helped give his opinion on which phone he felt would be best for me needs. Wonderful customer service.

Brandon provided excellent customer service. He is knowledgeable, kind, patient and knows exactly…read morewhat he's doing. It was a pleasure purchasing a new phone from him and having him set it up. Highly recommend this store.

Needed some help hooking energy data collection equipment to the cloud, since there was no…read moreavailable internet connection at the customers site. Bryon was able to suggest and quickly get me set up with a Verizon Gateway. He was also very courteous and polite.

Mehdi was so great!!!! 10/10 experience at this location!! Highly recommend coming to this location…read morefor any phone needs

I went in with an issue on my phone. I was immediately greeted and taken care of. Truly appreciate…read morenot only having the issue with my phone solved, but the professional way I was treated. Answering my questions and showing me what to do if it happens again. Great job Russel Cellular.

Let me first state that this review is in regard to the cellular phone store at 1187 W. Eads…read moreParkway at Florence Dr., Lawrenceburg,Indiana. This store currently has a Verizon sign over the entrance. I went to this store thinking it was an ATT store and I wrote a review thinking that it was an ATT store. Now, I am not certain who owns it, but I can recommend it based on the excellent service I received!!!! AND..here is what happened. I bought a Samsung Galaxy S23 Ultra on line and when it arrived, it came without a manual. I watched a video on line as to how to transfer my data from my Iphone to the Samsung using Samsung's "Smart Switch", which I then attempted to utilize (dumb move on my part!) in order to transfer my iphone apps and data to my Samung...and ended up with a LOCKED cell phone that was now essentially a paper weight!!! My wife recommended what she thought was an ATT store at this location, as she had heard good things about it. So I took my LOCKED Samsung to them and asked for help. I had been to two places in Northern Kentucky who told me there was nothing that could be done. Well the gentleman "Edward" (Eddie) at the "Russell Cellular" or Verizon store 1187 W. Eads Parkway said, "No problem, I think we can get it unlocked AND transfer most of your data and apps." I was flabergasted! Here was a guy who said he could unlock my Samsung Paperweight And transfer most of my data and apps!! And behold, 3 hours and 5 minutes later I had an unlocked, quite useable Samsung Galaxy S23 Ultra with the majority of my apps and data on it!!! I was overjoyed!!! EDWARD didnt know me from Adam and was under NO obligation to help me since I did not buy my phone from his store!! He was polite, quite knowledgeable and seemed very eager to serve customers!! His coworker Ron was also as hospitable as could be! Will I go back? You bet your boots I'll go back! In a world where customer service is usually by phone with someone you can barely understand, this experience not only refreshing, but pleasant and just plain GOOD BUSINESS!!! Thanks again Eddie!!! I have NEVER been treated this well and so efficiently in any cell phone store anywhere. If YOU need a cell phone, or help with one, GO HERE FIRST!!!

My phone screen on my iPhone 16 pro wasn't working right with 75 percent of the screen being white,…read moreI saw this place online and checked it out, I was skeptical due to some phone repair business reputation but this one was very honest and gave a very fair estimate on repair without having to do iPhone branded screen price, repair took only an hour and got it back with the screen looking great and still very smooth, people are nice and pricing ain't bad so I recommend

The clerk told me he had to order the new screen for the Samsung A3 phone I needed to replace. I…read morewas given a quote for $130, which covered parts, labor and a lifetime guarantee. I may do better to get a completely new phone, which is outrageous, since I've only had it for six months. Also, the clerk seemed irritated that I ruined has plans to take a break.

I'll tell you a good story about Sprint I do not recommend them at all. This was when the Galaxy 7…read morewas brand new I had got it and I had 30 days to send it back if I didn't like it. I took it back to the Sprint store in Florence which is no longer there as of now before the 30 days was up. I was supposed to get no bill. And of course I got a $1,700 bill that is still going against my credit today. I took that phone back and the people act like they didn't even know what to do They were so unprofessional I'm guessing that's why they're Florence Kentucky location is closed now. They stole my phone and are trying to make me pay for it so I do not recommend Sprint to anyone unless you want to get screwed big time. I wish I can give negative zero stars if I could I would

Just went to this store yesterday to get my new phone. I was on the fence with sprint but the…read morecustomer service at this store made me a happy customer! Christina took great care of us and was very knowledgeable and helpful! She even gave us a tutorial on how to use the new features on our phones! 5 stars!

Service is amazing. The cookies were delicious. I love them when they're warm. It's like a memory…read morestraight out of the oven.

I'll update for your effort to fix the problem Since I took…read moreit elsewhere for lack of communication I didn't bother to keep trying & didn't find the owners comments tool i got a new phone and was transferring data