I was so impressed and grateful for the help given to me by Jordan at the Newport store! He was…read moreknowledgeable and friendly!!

Absolutely positively DO NOT RECOMMEND!!!!…read more I came in with a broken phone that they then BROKE MORE! Horrible customer service. Horrible experience. I went in to have the broken glass on my camera lens replaced. They then took it back and somehow broke the actual camera itself!! Going from a $30 fix to a $200 fix. It also then started to overheat and all he could say was "wow it's overheating..." They said there was nothing they could do that day or even in the next few days to fix my phone. I ended up having to go BUY A BRAND NEW PHONE! (they did not call me until about 3 weeks later "ready" to fix it) They were beyond rude and acted as if I was inconveniencing them when I asked them what they would do to fix this issue THAT THEY CREATED! They did not feel bad at all for what they had done and we're not the least bit apologetic. They said I GUESS we won't charge you...you broke my phone I'm not sure what I would be charged for. The man even had the audacity to say oh well you have two other camera you can use. No sir I came to you to fix the camera I use the most (of course I know there are 2 others!) Ruined my phone and gave me an even larger expense all while being extremely rude.

inconsistent service quality depending on the individual employee you interact with would be the…read moreline with this place including the GM. unfortunately they really arent able to help you with anything outside the basics. I have been in management for 13 years and I would never try to resolve a complaint the way in which these employees go about it. insulting a customers opinion and then reporting it is a he said she said when the verizon employee was more than inappropriate would never be the route to go with a long term customer. Overall service quality is poor.

Running out of data for the 3rd row in a month, so stopped in. Rep was very nice, and after looking…read moreat my account, told me I had a soecial offer to upgrade to unlimited data for $5 a month. That's a no brainer. Also, phone is older but don't want to deal with learning another and he offered an upgrade but wasnt pushy. That's priceless. One more task taken care of in my new town.

bought a new iphone and told the rep to leave my plan exactly as is. When I got home & looked at my…read moreemail confirmation I saw that he upgraded my plan w/o my consent. I spent 1 1/2 hrs on the phone w/ATT trying to get it resolved, was told I had to wait 2 weeks and call back. 6 weeks later & I'm still trying to get the issue resolved, all bc some guy decided to try to get a commission/bonus/incentive by scamming me. If it doesn't get resolved I'm going to contact the FTC.

Walked in to upgrade my phone, and the young girl in there didn't say one word to me when I walked…read morein. I browsed for a little while just to see if I would be approached by anyone, and nothing. Awful customer service!

Mike Leadbetter (I have his permission to name him) at T-Mobile in Newport provided EXCELLENT…read morecustomer service to me. He was knowledgeable about his products and patiently worked to resolve my problems with my Orbic Magic from Tracfone. He transfered my old phone # to a new Samsung which took awhile because of Tracfone. The Orbic's screen had malfunctioned and was unreadable. He had the tools to allow his work computer's screen to function for the Orbic. He was just very nice and so helpful! It took a lot of time to deal with what would have been a faster switch if my Orbic wasn't broken and if I had access to my Google account.

I chose T-M as an ISP after issues trying to use two competitors for initial setup. I ordered the…read moreservice online thru chat. I was quoted a certain price and offered a discount for auto pay. When I set up autopay, it offered another discount for using a debit card or bank account (or so I thought). I am a senior in OH and our ACP discount funding for internet and phone recently ran out. I was also offered a $200.00 virtual Mastercard for signing up. I just got my first bill and it was higher than I calculated. I called customer service which is a call center in the Phillipines. Very poor customer service as the first agent went to check for any promotions and the line disconnected. The second agent just kept repeating the same thing over and over and never tried to help me or keep me as a customer. I had researched the offers for their virtual cards and found many customers have trouble finding where to redeem the offer online. This agent was not familiar with the process and kept leaving the line to ask someone. I had tried to use the promotions site online and it would not process my info. I made this agent stay on the line to walk me thru. It took so long that the agent said he would call me back in an hour. I had already been on the phone for almost an hour, it was late, so I declined and ended the call. The same agent called back in five minutes with a code to use to process the promotion. I finally got it processed. BUT it states it would take up to TEN weeks to receive an email on how to use the virtual card. The agent agreed with me that this was not a good process and no way to treat a new customer. The dilemma here is I have only ten more days to disconnect service without penalty, but not sure if I will ever get that $200.00 virtual card which I understand can be used toward my bill. I also have to be a customer for a certain length of time to use it toward my bill. T-M, this is no way to treat your customers by making them go thru hoops and hurdles as you dangle discounts and promotions in front of their face. Be aware as you choose your next ISP or phone provider that all is not open or transparent as you are mumbled a lot of info by a person just trying to buy you in. You will later be told that you misunderstood and apologized to over and over by a customer service agent who you cannot understand.

The owners here are super friendly and patient, which made the whole process easy. They ordered the…read moreparts quickly and gave fixing my phone an honest try. Even though it couldn't be repaired with a simple solution, they didn't charge me for the attempt, which I really appreciated. In the end, I decided to just get a new phone since mine was over three years old, but I'd definitely come back here for future repairs.

Good service! If you need your phone fixed this is the place! Cracked my phone and they had it…read morefixed in a few days. Definitely recommend!-Enrique

The two that worked with me were incredibly nice and got me the amount I wanted! Would definitely…read morerecommend these guys if you are looking for the most $ for your used phone, seemed to have a great selection of products to buy as well! Definitely coming again!

Paymore's business model is rooted in taking advantage of lower income households by offering cash…read moreon hand for their new and used electronics. They are so successful in growing their business because they offer about 25% of the value of whatever electronics you may bring in, only to simply list it on eBay or on their website at the full value of the item. All while offering some very dry customer service from their management team. Do yourselves a favor and take your items elsewhere or just list them on eBay yourself.

SO SLOW!!!! No other words to be honest. The worker suggested we take our equipment back to UPS?…read moreThen proceeds to tell us just to wait anyway. So confusing, so slow, and so unprofessional. I would recommend going to the one in Florence or Cincinnati instead. I came to cancel my internet service. The worker I encountered had me leaving in tears due to being so rude and inconsiderate. He kept telling me all the things I "should've" done. -I should've checked my bill every month because it would've told me in advance about my bill increase of $25. I don't know about you, but when I have autopay set up, I don't check my bill every month. -I should've come in earlier so he could have given me some money back (well sorry dude, some people have to work). -I should've kept my service until the end of the billing cycle. Again, I thought Spectrum would prorate like any other decent company, but they are out for money, so that was my misunderstanding. This worker then tells me that it's "only" $75, it's not that big of a deal. This is what got me... I am a teacher, $75 is a big deal to me. Yeah I should have done a lot of things, one including NOT signing up for Spectrum. I will not be recommending this business to anyone.

The experience I've had here was awful. I was "helped" for a lack of better words by someone named…read moreKyle and he was extremely rude, impatient, and sarcastic. I've been a longstanding spectrum customer and this is easily the single worst in store experience I've ever had with the company.

This store has been nothing but hell and they had me back in forth with them and customer service…read moresaid my bill would be this n it's definitely not almost 80$ over they lied ​ time an time again I should have never switched service!!!!an would not RECOMMEND it to anyone cricket is better than this!!!!...the lady is extremely rude and not nice at all the store is not even opened the hours it is supposed to be.i sure hope someone can figure out what the hell is going to happen or fix it and stop giving me the run around now it's I have to wait until the end of October to fix it??? Then y would you have customers switch an say one thing knowing that it is definitely not the case? I would think that you would fix it! It's not. Because of anything I have done or did or I could understand it but it's on the store an the lady runs the place so idk what else to do.i would not want to loose new customers that are loyal and pay there bill on time every month...am was told I have to go to that location and get it taken care of...let's see what's next a month later n a week