I was so impressed and grateful for the help given to me by Jordan at the Newport store! He was…read moreknowledgeable and friendly!!

I broke my Samsung cell screen, so I went thru Verizon's insurance. I was told to take to…read moreubreakifix for repair. A few hours after the repair, a green line appeared on my screen. I took it back the next day and was told I needed to file another claim for this repair. The guy said it looked like there was a shard of glass under the protective cover they installed. They obviously screwed it up, so they should fix it. Beware of these crooks. Update: I called Asurion and they sent the order to fix the screen they messed up. They fixed the screen and installed the screen protector that was on the damaged screen. You could see where the shard of glass was that broke the last screen. How are these people still in business.

Running out of data for the 3rd row in a month, so stopped in. Rep was very nice, and after looking…read moreat my account, told me I had a soecial offer to upgrade to unlimited data for $5 a month. That's a no brainer. Also, phone is older but don't want to deal with learning another and he offered an upgrade but wasnt pushy. That's priceless. One more task taken care of in my new town.

inconsistent service quality depending on the individual employee you interact with would be the…read moreline with this place including the GM. unfortunately they really arent able to help you with anything outside the basics. I have been in management for 13 years and I would never try to resolve a complaint the way in which these employees go about it. insulting a customers opinion and then reporting it is a he said she said when the verizon employee was more than inappropriate would never be the route to go with a long term customer. Overall service quality is poor.

bought a new iphone and told the rep to leave my plan exactly as is. When I got home & looked at my…read moreemail confirmation I saw that he upgraded my plan w/o my consent. I spent 1 1/2 hrs on the phone w/ATT trying to get it resolved, was told I had to wait 2 weeks and call back. 6 weeks later & I'm still trying to get the issue resolved, all bc some guy decided to try to get a commission/bonus/incentive by scamming me. If it doesn't get resolved I'm going to contact the FTC.

Walked in to upgrade my phone, and the young girl in there didn't say one word to me when I walked…read morein. I browsed for a little while just to see if I would be approached by anyone, and nothing. Awful customer service!

Mike Leadbetter (I have his permission to name him) at T-Mobile in Newport provided EXCELLENT…read morecustomer service to me. He was knowledgeable about his products and patiently worked to resolve my problems with my Orbic Magic from Tracfone. He transfered my old phone # to a new Samsung which took awhile because of Tracfone. The Orbic's screen had malfunctioned and was unreadable. He had the tools to allow his work computer's screen to function for the Orbic. He was just very nice and so helpful! It took a lot of time to deal with what would have been a faster switch if my Orbic wasn't broken and if I had access to my Google account.

I chose T-M as an ISP after issues trying to use two competitors for initial setup. I ordered the…read moreservice online thru chat. I was quoted a certain price and offered a discount for auto pay. When I set up autopay, it offered another discount for using a debit card or bank account (or so I thought). I am a senior in OH and our ACP discount funding for internet and phone recently ran out. I was also offered a $200.00 virtual Mastercard for signing up. I just got my first bill and it was higher than I calculated. I called customer service which is a call center in the Phillipines. Very poor customer service as the first agent went to check for any promotions and the line disconnected. The second agent just kept repeating the same thing over and over and never tried to help me or keep me as a customer. I had researched the offers for their virtual cards and found many customers have trouble finding where to redeem the offer online. This agent was not familiar with the process and kept leaving the line to ask someone. I had tried to use the promotions site online and it would not process my info. I made this agent stay on the line to walk me thru. It took so long that the agent said he would call me back in an hour. I had already been on the phone for almost an hour, it was late, so I declined and ended the call. The same agent called back in five minutes with a code to use to process the promotion. I finally got it processed. BUT it states it would take up to TEN weeks to receive an email on how to use the virtual card. The agent agreed with me that this was not a good process and no way to treat a new customer. The dilemma here is I have only ten more days to disconnect service without penalty, but not sure if I will ever get that $200.00 virtual card which I understand can be used toward my bill. I also have to be a customer for a certain length of time to use it toward my bill. T-M, this is no way to treat your customers by making them go thru hoops and hurdles as you dangle discounts and promotions in front of their face. Be aware as you choose your next ISP or phone provider that all is not open or transparent as you are mumbled a lot of info by a person just trying to buy you in. You will later be told that you misunderstood and apologized to over and over by a customer service agent who you cannot understand.

His outstanding service made my day! My phone got wet and I thought was done. U break I Fix…read morewouldn't even look at it. Cincy phone explained to me he knows people's lives are in their phones, and he'd rather repair than have people start over with a new phone. He also charged almost half of what U Break I Fix quoted a customer for a new screen. His commitment and expertise made this the best phone repair experience I've ever had (and I've had a lot!)

What a experience... To start, the main reason I chose them for my services was because of there…read morereviews, I saw a few one star reviews but mainly 5 star reviews so I figured id have nothing to worry about, man was I wrong... I call them inquiring about a cleaning for a PS5, its the latest model with the disc drive. Little background on the system, I bought it off of Facebook Marketplace, I tested it, everything was good to go. The main issue was that it was plagued with roaches and dust, I of course told them this beforehand, they said it wasn't a problem. So, I take it in to be cleaned, we get a ticket logged for me, and I was told he'd test it first to make sure everything worked before he could even start to clean it. Everything was good to go, about 4 hours later I get a text message saying its ready. I go to pick it up, I pay the ticket, it was $90+ after taxes, unfortunately I had my Son with me and he was running around the store, cuasing a fuss, so my initial thought was, he said he cleaned it, so he cleaned it, and we left, I should've looked at it right then and there... Once I got home and actually looked it at it properly, I noticed a few things with one of them being major... So the first issue was that, I payed them to clean it, and they barley did that... They didn't clean the console properly, or the outside plates. If you look at the pictures I attached, you can clearly see dust and dirt every where on it like they just blew out the fan and grill... I cleaned one plate with rubbing alcohol for two minutes and it came clean, so they clearly rushed and didn't care... Now heres the main issue... Whoever was responsible for cleaning it, didn't install the motherboard back in correctly, now the HDMI, Lan, and USB ports aren't fully flushed to the shell of the console... Because of it, my HDMI port is now significantly lose, you gotta force the Lan port in... Things that I would have to put more money in eventually to fix. I call them and immediately tell them about the issues, mainly the motherboard not being flush with the console. He tried to say that its "normal" and thats how they are but I told its not... I shouldn't be able to fit a penny between the Lan port and console shell. He tried to act like he didn't know what the words "flush" and "recessed" mean't, but I could clearly tell he did, so I even brung up a picture of a PS5s backside to show him the ports are supposed to be flush with the console, then I even let Google tell him that ports was to recessed, looked at the attached Gemini screenshot. Overall this was a horrible experience because they clearly didn't care about the console, hence from them not cleaning it properly so of course they wouldn't care in general. After I kept pointing out fact after fact, he pretty said f*ck me and told me to get out his store. I payed for a service that wasn't done properly and in the long run, they caused more harm essentially, I can't even play the PS5 until I get the motherboard re-seated properly.

The two that worked with me were incredibly nice and got me the amount I wanted! Would definitely…read morerecommend these guys if you are looking for the most $ for your used phone, seemed to have a great selection of products to buy as well! Definitely coming again!

Paymore's business model is rooted in taking advantage of lower income households by offering cash…read moreon hand for their new and used electronics. They are so successful in growing their business because they offer about 25% of the value of whatever electronics you may bring in, only to simply list it on eBay or on their website at the full value of the item. All while offering some very dry customer service from their management team. Do yourselves a favor and take your items elsewhere or just list them on eBay yourself.

Matt and Christine were great and gave me wonderful service. If you are switching service to…read moreSpectrum don't call or do it online as you might get someone who is dishonest or incompetent as I did. If you are switching , go to the store where they are upfront and can back what they tell you. I wish I would have . It would have saved me a lot of headaches.

They have terrible service. I came in and they refused to help me. They told me I need to call for…read morehelp, despite me having called multiple times and being on hold for over an hour without speaking to a single real person. They are actively preventing me from cancelling my internet and phone plan. I'm currently in the process of filing a complaint on several websites including the FCC, FTC, and BBB. Will also mail a hard copy complaint and request to end service so I have a paper trail and can request a refund for refusing to cancel my plan while stealing my money. Save yourselves a headache and potentially getting scammed - don't use Spectrum!

Extra nice people, great customer service and professional services. Everything is explained and…read morefollowed through with, great value and service just as expected.

From the owner: Our business specializes in electronics repair. We also buy and sell used electronics…read more We repair and buy/sell the following: - televisions - computers - mobile phones - video game consoles - AR/VR headsets - portable audio units/speakers/headphones

This store has been nothing but hell and they had me back in forth with them and customer service…read moresaid my bill would be this n it's definitely not almost 80$ over they lied ​ time an time again I should have never switched service!!!!an would not RECOMMEND it to anyone cricket is better than this!!!!...the lady is extremely rude and not nice at all the store is not even opened the hours it is supposed to be.i sure hope someone can figure out what the hell is going to happen or fix it and stop giving me the run around now it's I have to wait until the end of October to fix it??? Then y would you have customers switch an say one thing knowing that it is definitely not the case? I would think that you would fix it! It's not. Because of anything I have done or did or I could understand it but it's on the store an the lady runs the place so idk what else to do.i would not want to loose new customers that are loyal and pay there bill on time every month...am was told I have to go to that location and get it taken care of...let's see what's next a month later n a week