If you cancel service 4 days into a billing cycle over the phone and the representative says they…read morecan prorate the bill. They are lying. ended up paying over $120 for 5 days of service. Financial care "All calls are recorded. " Me "Can you review call where proration was offered" FC "Sorry we can't" Me "Then why record them" FC "they are valid charges." Me "Fioptics is going to send me offers every week to come back. I will not return because of this assurance that is not being provided." FC "They are valid charges"

I guess I am going to give a different review than most. I have had Alta Fiber since the service I…read morehad before was constantly going up. I am going on over five years now. When my husband died they were very kind and understanding when I couldn't find a piece of equipment. When I noticed my bill going up they brought it down which I appreciated. Their service is impeccable. I have lost service three times in over five years and for short periods of time. Working from home service without disruption is imperative. Whenever I call customer service they are friendly and helpful. I am actually looking to move and not that my internet service would keep me from buying but I would be disappointed if I couldn't have them as my internet provider. I did call and gave them the address of where I am considering and they are going to help me get Alta Fiber since it's a new build neighborhood.

After being a loyal customer for over 20 years, AT&T would not let me cancel after I lost my…read morepassword information. This speaks volumes about the integrity of the company. They then sent me to collections after I cut them out of my bank account. Their corporate office is embarrassment.

Although I have a "no solicitors" sign clearly marked on my property, I was in my garage repairing…read moremy lawn equipment. An ATT U-verse rep named LAWSON came up to me on my property and asked if he could talk to me about ATT. As it was a hot day and I was in the middle of a project, I asked him if I could finish what I am doing. He said, just because you are a RACIST, you don't have to cop that rude attitude you WHITE DEVIL. I told him I taught at DUNBAR HS (an inner city school) that I was not a racist. Mr Lawson said, that school SUCKS so you must have been a bad teacher. I tried to take a photo of his ID tag, but he kept using his clipboard to hide it. Once I lowered the phone camera from my eyes he lowered his clipboard. My phone still had the camera AAPP on so I was able to get his name from the photo of his ID tag. I called ATT customer service only to speak to the automated :What is the name of your account. After about ten minutes, I gave up and tried another approach..... I finally called pretending to be a prospective ATT customer and eventually spoke to a real person. Hanna was very pleasant and said that a supervisor would be contacting me. That was yesterday and, as yet, have not been contacted. I will be using SPECTRUM where the staff treat you with respect and dignity

We started dish on contract . Was told price was good for 2 years. R months later they started…read morecharging more, told us that in the contract they were allowed to change price, WHAT! SO WE PAID THE 359.00 EARLY TERMINATION. FEE. NEVER again . Their service sucks, help is rude and they change the price after they tell you that you are locked in on price,,,, NOT TRUE DONT USE DISH, YOU WILL BE SORRY.

I had been with DirecTV for 7 years and hated having to hassle with them every year to lower my…read morebill to a price I was willing to pay. It was the same thing every year, call them up and tell them that my bill was too high and then they would enact some discounts that would save me about $30 a month but were only good for a year. So the next year I'd have to call them up and do it all over again. Well last November when I called to complain about my bill they refused to lower the rate. I guess that now they're a part of AT&T they are unwilling to negotiate on price. So I decided to try switching to DISH. BIG MISTAKE!!!!! DISH suckers you in with their low initial rate but then once you add in extra packages to get what you want it ends up costing MUCH more. I believe their current introductory package starts off at $39. Sounds pretty good right? But wait, you want local channels? Well that's not included. You have to pay an extra $10 a month for that. Who the hell doesn't want local channels?!?! You want a DVR? That's extra also. You have 2 TV's? Yep there's an extra charge for that too. So my monthly bill ended up being $70 a month. That's quite a jump from $39 but still better than I was getting with DirecTV so I decided to go for it. The phone operator told me about the 2 year contract and I told him, "Hey wait a minute. I'm not signing up for 2 years when I haven't even tried your service out yet." I forget what he told me exactly but he definitely gave me the impression that I could cancel if I didn't like the service. When the DISH installer came out to set up my equipment I also asked him about a trial period and he told me I had 30 days to cancel. So everything was going OK until the day of the Super Bowl. We missed the end of the game so I tried to find highlights on ESPN only to find out the package I had did not include ESPN!!!! I called up DISH and was told, "If you want sports channels, that's an extra $10 a month." Gimme a break. What a scam! So now I'd have to pay $80 a month for pretty much basic cable. No pay channels like HBO. I just wanted the standard stuff like Food Network, HGTV, ESPN. So the next higher package was $84 a month and included ESPN but took away DIY and Cooking Channel!!!!! How frickin lame!!! So now I wasn't saving money over DirecTV anymore and decided to cancel the service. I had DISH send out the installer to remove their DISH and take their boxes back. To top it all off now they're trying to charge me a $500 early termination fee even though 2 people at their company told me their was a trial period!! I have filed a complaint with the Denver Better Business Buereau and I will be taking DISH to small claims court if they refuse the waive the fee. Stay far away from this company people. Their channel packages are completely predatory and set up so that the only way you can get the channels you want is to pay for the expensive plans.

Mike Leadbetter (I have his permission to name him) at T-Mobile in Newport provided EXCELLENT…read morecustomer service to me. He was knowledgeable about his products and patiently worked to resolve my problems with my Orbic Magic from Tracfone. He transfered my old phone # to a new Samsung which took awhile because of Tracfone. The Orbic's screen had malfunctioned and was unreadable. He had the tools to allow his work computer's screen to function for the Orbic. He was just very nice and so helpful! It took a lot of time to deal with what would have been a faster switch if my Orbic wasn't broken and if I had access to my Google account.

I chose T-M as an ISP after issues trying to use two competitors for initial setup. I ordered the…read moreservice online thru chat. I was quoted a certain price and offered a discount for auto pay. When I set up autopay, it offered another discount for using a debit card or bank account (or so I thought). I am a senior in OH and our ACP discount funding for internet and phone recently ran out. I was also offered a $200.00 virtual Mastercard for signing up. I just got my first bill and it was higher than I calculated. I called customer service which is a call center in the Phillipines. Very poor customer service as the first agent went to check for any promotions and the line disconnected. The second agent just kept repeating the same thing over and over and never tried to help me or keep me as a customer. I had researched the offers for their virtual cards and found many customers have trouble finding where to redeem the offer online. This agent was not familiar with the process and kept leaving the line to ask someone. I had tried to use the promotions site online and it would not process my info. I made this agent stay on the line to walk me thru. It took so long that the agent said he would call me back in an hour. I had already been on the phone for almost an hour, it was late, so I declined and ended the call. The same agent called back in five minutes with a code to use to process the promotion. I finally got it processed. BUT it states it would take up to TEN weeks to receive an email on how to use the virtual card. The agent agreed with me that this was not a good process and no way to treat a new customer. The dilemma here is I have only ten more days to disconnect service without penalty, but not sure if I will ever get that $200.00 virtual card which I understand can be used toward my bill. I also have to be a customer for a certain length of time to use it toward my bill. T-M, this is no way to treat your customers by making them go thru hoops and hurdles as you dangle discounts and promotions in front of their face. Be aware as you choose your next ISP or phone provider that all is not open or transparent as you are mumbled a lot of info by a person just trying to buy you in. You will later be told that you misunderstood and apologized to over and over by a customer service agent who you cannot understand.

Worst ever and I feel like I've been robbed $6k the past 10 years of my life…read more Here is some insight chances are if you live in an apartment, condo or townhome you have as well been robbed. Most multi unit dwelling units can only get up to 50mbps though their Fioptics (they don't tell you this when you sign up). This is because most apartments don't let them install what needs to be installed to get more. So you are paying the same price for 50mbps as someone getting 600mpbs. It is shady and wrong. I put in my address and my friends who has an upgraded unit into her house for price comparison. This is highway robbery. Protect yourself and if you need internet get a different provider if you live in a multi unit dwelling unit. Or ask to see if they have the upgraded unit on the outside of your building for each unit. If not buyer beware.

Pay for 2.5 gbps and get 200mbps. Terrible customer service. Outages often. Verizon's mobile…read moreHotspot is better, cheaper, and more reliable that altafiber/cincinbell and eero

Very pleased with the professionalism of Rikki's service. Short Circuit is definitely a company I'd…read moretrust with my life and my technology needs! Thank you so much Rikki for fixing our computers and WiFi!

Great service. Always a pleasant experience and interaction. Would definitely recommend and use…read moretheir services again!

inconsistent service quality depending on the individual employee you interact with would be the…read moreline with this place including the GM. unfortunately they really arent able to help you with anything outside the basics. I have been in management for 13 years and I would never try to resolve a complaint the way in which these employees go about it. insulting a customers opinion and then reporting it is a he said she said when the verizon employee was more than inappropriate would never be the route to go with a long term customer. Overall service quality is poor.

Running out of data for the 3rd row in a month, so stopped in. Rep was very nice, and after looking…read moreat my account, told me I had a soecial offer to upgrade to unlimited data for $5 a month. That's a no brainer. Also, phone is older but don't want to deal with learning another and he offered an upgrade but wasnt pushy. That's priceless. One more task taken care of in my new town.