I mostly use this location for their "pick up in store" option, which is one of my favorite ways to…read moreshop anywhere right now. You order and pay online, and then they email you to say the item is ready for pickup. You walk in, head over to the customer service counter, pick up your item, and walk out. Super duper simple. Their customer service team has always been friendly and the store never seems crowded or messy and I love that. So, yesterday I had an issue with an item that I ordered online for shipment. I ordered an "open box" item that did not arrive as described and was missing items. After spending a frustrating 20 minutes on the phone with their "customer service" representative who did not know anything about Open Box or the different levels of conditions, I decided to head over to the store itself to try my luck. What a great experience! The second I started to explain that I ordered an item at their best condition level and they sent one two levels lower, two associates were horrified and immediately took action to resolve the issue. I was in and out of the store in ten minutes and completely satisfied. Once again, Best Buy's in store customer service saved the day!

So the follow up from BestBuy…read more....... They will provide no support of any kind as the item was beyond their 14 day return period! Understand what this means....... We purchased this item as a gift and was immediately wrapped as such. It wasn't opened by the recipient until beyond 14 days meaning BestBuy will not support in anyway. Please learn from our misfortune and buy elsewhere! Your hard earned dollars deserve better after sale support. Considering Crutchfield would be one suggestion.

If you're looking to build a PC, ask for Andrew Strzok! He's knowledgeable about deals, components,…read moreand up-to-date equipment. He was not pushy at all and gave pretty good suggestions that were even cheaper and better than what we were initially going to get.

Awesome customer service provided by the following gentleman: Garret Emmel, Carl Hise and Michael…read moreLegg! They were extremely helpful and KNOWLEDGEABLE!! Thank you again.. I REALLY APPRECIATED ALL OF YOUR HELP!!

I was in need of a replacement battery for a cordless phone. RadioShack had a wide variety to pick…read morefrom and Tyler was a great help in finding exactly what I needed.

Nothing but the best from Alamo, from the initial visit to my home through installation can't say…read moreenough. Tim, Shawn were caring and honest from AV to TV just amazing. Surround sound, just sayin blows people away.. Thanks again..

I've bought several sets of speakers, a couple of receivers, and a CD player over a couple of…read moredecades. Recently, a set of speakers needed warranty repair. They stand behind their stuff, and can fix a fair number of items in house ("in-house" is in Blue Ash, but it is local). Speakers repaired and back in my home system, sounding great.

Great little place that knows what they are selling. Do…read moregreat install work as well. I think everyone in Mt Lookout uses them. Cheers!

Very happy! Responded to my request for a quote right away. Communication was fantastic. Arrived…read morevery near all appointment times. Fair pricing. Would use again in a heartbeat, Joel was awesome!

Was given a game as a late christmas gift, the game card did not work. I took it to the store to…read moretrade it for another game because the cartridge is defective. I was told they would give me 50 cents because the pgysical game is defective be a gut with more toes than teeth. I wont ever buy from them again zero stars.

I drove 25 minutes to this store to pick up one item that was told to me over the phone that they…read morehad one in stock. When I arrived, as soon as I walked in the door about 5:00, the guy at the register said he had to close the store. He had a family emergency. I told him that I only wanted one thing. He said he would call his manager to see if he could reopen the store. He told me it would be about half an hour. I had to find something else to do to pass the time. When I went back to the store,, it was a different guy. I explained what I needed. He said, Well, what's it look like? I said I don't know I'm picking it up for someone else. So I had to look it up to show him what it looked like. He asked if I wanted one or two? I was told over the phone they only had one. He said, Well apparently w have two! I told him I went to Middletown and they didn't have one. Before I could say anything else, he threw his hands up in the air and asked why they sent me there? We're a Retro store. We get all the newer stuff I had no idea what he meant by Reteo. He didn't let me finish saying that I had called around to different stores before the Fairfield store referred me to Mason. All the other stores were friendly and helpful. This store has terrible customer service. I got what I went after, but I would not refer anyone to this store and probably won't return.

Went in to do a headphone warranty exchange and ended up copping a laptop also. In which I was…read moreassisted by Mike. He provided great service to me. Salute!

I've made many purchases from this Best Buy but when it comes to Customer Service, I've never been…read moreso disappointed! We spent almost $3000 on a 98" television in July, by September after purchasing the Total Protection Plan (useless) we have a television the flickers to an all-black screen. Was told we needed to deal with the manufacturer. Well, we've been dealing with them for over a month, and you can't speak to a person that speaks English. So, you try to explain what it's doing, send them videos of what it's doing numerous times only to not get any response from them. We went back to Best Buy and spoke with 3 different 'managers' who basically said there was nothing they could do, that we have to go through the manufacturer. So, tip number one NEVER EVER BUY A TCL!!!! Number two, don't expect to get anything resolved with Best Buy cause they definitely DO NOT stand behind their products! At least at this store!!

I called Dayton Vintage Audio and I talked to the owner (Peter) and what I told him about my stereo…read morereceiver, he was sure that he could have it up and running like new! He thought that it may take 1 to 2 weeks if he had to order parts for it. 2 days later he called and said it was ready to be picked up! It didn't need any parts. He said a couple of loose solder joints and cleaned the switches. What an honest business! This guy loves to talk vintage audio and he has become my go to guy for all of my electronics.

Tremendous help from Peter with my late 70s, early 80s Magnavox turntable. Great communication,…read morevery friendly service, solid expertise.

Great service, reasonable pricing. Very skillful and efficient work. Alan takes pride in his…read morebusiness and takes exceptionally good care of his customers. It's becoming difficult to find service like this. You will be happy you went to A-HI!

Great personal service. Helpful attitude. Rare these days. Problem solvers extraordinaire!read more