I took my laptop there about a week and a half before Christmas. I was hacked by Grinch from Bangladesh. We no longer had access to our credit cards and at this point we didn't know how much money was stolen from us. I was quoted up to $200 for repairs at several shops. It was bad enough I had lost so much and right before Christmas, I was unsure if I could provide a Christmas for my grandchildren. I felt as if I were being robbed again with every quote from other places. When I called Bob's, I was thrilled by the price! I live in Alexandria Kentucky and drive by the shop every single day, yet what came to my mind when I needed help was the places that pound their names into our brain daily! And that's a shame! A friend was going into a business next door and noticed their sign. She immediately called me and I'm so grateful! They had my laptop, that I was completely locked out of, up and running in no time. And I didn't lose as much information as I thought I would! I am a small business owner as well, and had no access to my files! When picking up my laptop the woman behind the desk was absolutely wonderful! Very helpful with questions that I had. In today's world, we are bombarded by advertisements for franchise or chain stores. Therefore it's the first thing we think of when we need service. We need to take the extra time to look into small businesses like this. They give every customer 110% because places like Best buy and Walmart have shut so many down. Since the SCAM-demic, so many small businesses have gone under while places like that excelled. It is more important now than ever, that we stop giving our money to these places and put the money back into our own community and start bringing back the small business! God bless! read more

Bob got back to me twice and fast. Even changed his plans the second time because timing was important to my family. I performed a web search of computer repair services available to more rural Warren County. I called 2-3 in the early evening and Bob got back to me immediately. He pleasantly listened to my situation, asked accurate questions, presented options, and made arrangements to be onsite in the morning. He was exactly on time for both visits and extremely pleasant & polite to work with. In fact, he very tactfully explained where I had missed (by a mile) in my repair attempts. He humorously admitted it was a situation he had not seen before and wondered a little how I had managed to do it (to 2 computers no less). Well, he went right down a list of diagnostics & solutions and then gave me my best options. Assessing my equipment and my computing needs, we chose to recover data, took the opportunity to upgrade my SSD and started both computers up fresh--he offered easier options but also communicated that this was my best option. To me, that is key to choosing IT support--someone who will give you a straight option but also several possible solutions for you to choose according to your situation. He turned a really bad situation into a fast set of solutions, a modest but worthwhile upgrade since the timing was right, and gave me suggestions on what I could do myself to take some of the bite out of the task. Bob's a top notch computer guy, business owner and professional. Absolutely would go to him again and would wholeheartedly recommend him to friends. read more

I had Problems getting stuttering in my games and as a competitive FPS player it is very frustrating, I tried taking it to microcenter several times but they simply did not fix anything. I took it to bob and in 10 minutes he was able to tell me exactly what the issue was and the funny thing is... it was a simple fix. The GPU was connected via daisy cable as opposed to two seperate cables. Bob explained the details on why this was incorrect and not only served me as a customer but educated me on PCs regarding my Issue, this guy is the best PC support technician I have ever met and I highly reccomend using his services... there are not may people like him that offer on site repair and will go to your house to help you. Please do the world a favor and take your business to him so he can keep doing what he is doing and definitely DO NOT waste your time and money at microcenter for PC issues, got a problem.. call Bob. Thanks for everything Bob! read more

I am so glad I found Bob. The past few months my computer has been getting worse and worse with constant updates, freezing up and VERY slow. A few days again, it became stuck in safe mode with no way to get out of it no matter how many tutorials I tried. I thought it was a goner but Bob repaired a very difficult problem that occurred because I had used remote foreign services in the past. They had put all kinds of stuff on my computer that I didn't ask for or want. He patiently worked through all of it and voila! It now works like new!!! He also hooked up and synced a laptop for me as well as a storage device. I went from being ultra stressed and frustrated to happy and calm. I can't recommend him enough. He is professional, curteous, and explains what he is doing. He also gave me a lot of good advice on how to avoid such problems in the future. He is now my go-to guy for any and all computer repairs. read more

Absolutely Recommend over BestBuy or anybody else! Lenovo laptop went kaput Friday night. Called him Saturday morning and requested that he see what he can do. Dropped it off an hour later because I needed it asap for work. He did some little tests when I dropped it off to see if it was a quick fix. Turns out there was an issue with some mosfets and capacitors on the motherboard. He called me Sunday afternoon about it and explained what he'd done and how he diagnosed and fixed it. I picked it up later that evening. Definitely not an easy fix. The price was very reasonable considering what needed repairing, and he was very fast in responding and fixing the issues. Bob is a very genuine, skilled guy and will explain what needs to be done. Highly recommend for anyone needing any computer repair, advice, or help. read more

Bob provided outstanding service in a friendly, respectful and patient manner. He took the time to listen to my concerns and quickly got to work to thoroughly fix my issue. He even suggested a better anti-virus protection and discussed the limitations of my current laptop. I was also looking to purchase another laptop, and Bob had the perfect model for me in his car - a refurbished and upgraded model at a very fair price. I would wholeheartedly recommend Bob for speedy service, attention to detail and the ability to fix your issue. read more

I thought my computer had a virus. I had a strange e-mail and the screen went black and with one small box in the corner. I researched and saw Bob's site. I spoke with him on the phone and he cam out the next day. He was able to identify my problem quickly and fix it. He provided some great consultation on my "older" computer and did some things to make my computer run quicker. He explained everything he was doing in "my language". Bob was professional yet friendly. I would definitely call on him again for computer needs. read more

Bob came to my house the very next morning after my call. He quickly diagnosed why my computer would not recover from the recent Windows update. Then he rewired the hard drive to function the way it should have been set up when i purchased this homebuilt. I was extremely impressed with Bob's punctuality and his knowledge. This experience greatly offset my apprehension about going to a computer shop. And what a great plus that he actually comes to you. I would unconditionally recommend Bob for all your computer n eeds. read more

Bob was so helpful at a moment's notice when our small business needed urgent computer consultation. He came out the next day, did everything he said he would do and suggested ways to avoid the problems in the future. He explained things to someone who does not speak "tech-ese" very well and was even available a week later for a quick phone call to answer a question for no charge. His charges are reasonable, he is professional and thorough. We will definitely be using him again in the future! read more

i posted a review a few weeks ago, promising an update after bob finished building me a computer, but i can't find it here. bob finished the build, and i'm very pleased with the product and the price. i'm so happy to find an honest, professional service, we should all support an honest, knowledgeable, person, and business, like bob's, especially in these days and times. i'll add pics. i've tried to upload a vedio but i'm having trouble. heres a couple of still shots. read more

Bob did an excellent job repairing my ASUS - A56U laptop computer. He knows the computer repair business and can fix just about any computer problem. He imaged my bad HD and put on a new drive and installed back into my ASUS laptop in less than one day. Machine works great! If you need any service or repair Bob's Onsite Computer Repair is someone you can trust to due the job right ! His prices are very reasonable ! Very professional ! read more

Fantastic Just what my brother needed. Bob was able to help him set up the computer to scan and to email. Just like the other reviewer - can't say enough good. Bob is GREAT So happy to recommend him! Call Bob if you need help to use your computer -- especially if you need someone to come to you and sit next to you and show you how to make the computer work. Bob knows computers and will be a great help to you. read more

Bob was extremely efficient and responsive. I called, talked to him about the problem, dropped my son's gaming computer off to him and he had it fixed in a matter of minutes! So happy I didn't have to send it away again! He explained the problem to me in case it ever happened again. I would recommend his services and will definitely use him again in the future! Thanks Bob! read more

My computer was a mess. Bob came quickly and was very thorough and professional. I told him I did not want to put a whole lot of money into that computer and he remained respectful of that. He also fixed a very old computer that I had been told was dead. He charged a reasonable fee for all the work he put in and both computers are running a zillion times better. read more

This is the dude to see!!! He took care of my CPU and didn't over charge me. I took me step by step with everything he was doing. This is how business should be done. Completely satisfied with how he handled everything from the drop off to the pick up. Plus, overall he solved the issue that i was having. Highly Recommended!!! Thank you Bob! read more

Found Bob on the net. Gave me an hourly rate which was very reasonable. In my situation it was best I took him my desktop rather than have him come to me. It was finished in 24 hours. It is way faster besides clearing the issues I had. Final charges very good. Bob is now my go to guy for anything computer. Use him. You won't be sorry. read more

This is the 2nd time I've used Bob's Onsite Computer Repair. This time I had him come out to our business to set up a work group network for our computer systems. He got all of our computer software updated and connected and working just the way we wanted. We highly recommend Bob's services for repairs and other computer needs. read more

More than happy with Bob and his service. I am in nursing school and my computer crashed Friday afternoon at 4:30 PM and i had assignments due at midnight and found Bob online and he was at my apartment by 6 PM and stayed until it was fixed. My computer has never ran better. Absolutely recommend!!!! Very nice guy too read more

Yesterday I used Bob for the first time. I had been looking for someone to replace the tech I used before (He retired). Finding someone that is responsive and easy to work with is difficult. Bob filled the bill! Came within 3 hours of my call and completed the work in less than 2 hours. Did a great job. Mike G read more