I had already left a great review for Short Circuit based on a previous experience, but after what happened last night, I absolutely had to update it. At around 2 AM, my work computer unexpectedly shut down--completely dead, and right before an important deadline. I reached out to Rikki on a long shot, not really expecting to hear back until later in the day. To my surprise, Rikki responded almost immediately and was at my place by 6 AM, offering emergency, on-site tech support with barely a few hours' notice. Not only was Rikki professional and friendly (as always), but they came fully prepared. Within an hour, they had diagnosed the issue--a failed power supply--and had a replacement ready to go. They didn't just do a quick fix either; they checked the rest of the system to make sure everything was running smoothly, cleaned out the interior, optimized some settings, and made sure I was 100% up and running before they left. And the best part? The service was extremely fairly priced--especially considering it was basically a tech emergency call at the crack of dawn. The level of value and care I received was beyond what you'd expect even during regular business hours. It's rare to find someone as reliable, responsive, and genuinely customer-focused as Rikki. Short Circuit continues to impress me, and they've earned my loyalty for the long haul. If you need tech support that's fast, trustworthy, and reasonably priced, this is the place to call. read more

This was our second time working with Short Circuit Support, and once again they exceeded our expectations. Rikki and their team helped us upgrade all of our employees' workstations from Windows 10 to Windows 11, and the entire process was handled smoothly and professionally. They made sure no data was lost during the upgrade, and every computer was updated and tested to ensure everything ran exactly as it should. All of our peripherals--printers, scanners, and other essential devices--were checked and confirmed fully functional after the transition. In addition to the workstation upgrades, Rikki also installed and configured a new firewall for our network, significantly improving our security and giving us peace of mind moving forward. What really stood out to us was Rikki's honesty and integrity. They took the time to explain our options, recommended solutions that made sense for our business, and made sure everything stayed cost-effective without cutting corners. It's clear they genuinely care about doing what's right for their customers. As with our first experience, the service was friendly, knowledgeable, and extremely professional. If you're a business looking for trustworthy, skilled IT support, Short Circuit Support is the company to call. We're grateful to have a reliable local partner we can count on and will absolutely continue working with them in the future. read more

Short Circuit Support is an absolute lifesaver! After a major power outage took down our entire office network--servers, computers, printers, WiFi--everything was in total disarray. We called Short Circuit Support, and they sent out Rikki, who turned out to be a total rockstar. From the moment Rikki arrived, they were professional, calm, and incredibly knowledgeable. They quickly assessed the situation, recovered our servers, reconnected all of our computers and printers, and even set up a new Unifi WiFi system that's working better than ever. It felt like they restored order to chaos with ease. What really stood out, aside from their technical expertise, was how friendly and approachable Rikki was throughout the entire process. They took the time to explain what they were doing, answered our questions without jargon, and made sure everything was working seamlessly before wrapping up. The entire experience was smooth, stress-free, and surprisingly cost-effective for the level of service we received. If you're looking for reliable, skilled, and genuinely kind tech support, I can't recommend Short Circuit Support--and Rikki--highly enough. They truly saved the day for us, and we'll definitely be calling them again for any future IT needs! Thank You So Much Again! read more

I left a review before, but I realized I completely forgot to thank all the amazing staff at Short Circuit Support -- so here's the update this team absolutely deserves. First off, Rikki is incredible. Seriously, top-tier service -- friendly, professional, and just so easy to work with. From the first conversation, I felt like I was being listened to and actually cared about, which is rare these days. You can tell this company isn't just about quick fixes -- they're about people, and it shows in every interaction. Whether it was helping me troubleshoot a tech issue or guiding me through solutions I didn't even know how to resolve that existed, the whole Short Circuit team went above and beyond. They're efficient, honest, and genuinely passionate about what they do and even fixed my iMac! It's refreshing to work with a business that puts so much care into every detail. I've already recommended Short Circuit Support to several friends, and they've all had fantastic experiences too. If you need reliable help, friendly support, and a team that truly has your back -- don't look anywhere else. This is the place. Thanks again, Rikki and the Short Circuit family -- you guys are the best! read more

I needed to have an Upgraded, Video Card and Power Supply Installed into my Gaming Computer. The Technician (Rikki), was Prompt, Polite and Professional. She assessed what she had to do, got to work and did it. She completed the work faster than expected. She answered all my questions/concerns without delay, in terms that I was able to comprehend as a human being - not a computer. The fees involved were very reasonable and the repair/upgrade was done in my residence made it that more pleasant and worth it. I recommend "Short Circuit", for their Computer Needs, as I will be calling them for my other computer accessories and upgrades. Quote was given for 2 hours, completed in 1 hour. Thank You, Frank Acosta (Cincinnati Ohio). read more

We've been using Short Circuit Support for our tech needs for a while now, and they never disappoint! Recently, Rikki came out right on time, was extremely friendly and professional, and took care of everything we needed. They upgraded all our computers to Windows 11, made sure every single printer was working perfectly, and even expanded our WiFi so we now have strong, reliable internet throughout the entire building. Short Circuit Support has always been a huge help to our business, and their service is consistently top-notch. We will absolutely continue hiring them for any future technology needs. Highly recommended! Super great value! read more

Very informative and professional from the first point fo contact to finishing the job at my office. Rikki was able to communicate things she was doing as she was doing them so I'd understand the process even though I don't know much about computers and networks. She finished the job within projected estimate and exceeded all my expectations throughout the whole process. Very friendly and professional service, one I highly recommend to anyone looking for technology support. Fair prices, very competitive and cost effective compared to other quotes I received. read more

Great experience with Rikki. She responded to my messages quickly and then scheduled to come to my business. She arrived on time with all the proper tools to solve my computer problems. Rikki explained everything so that I could understand being I don't know much about computers and she was even able to solve my printer problems while here. Excellent friendly experience, very professional and I highly recommend Short Circuit Support. read more

Means a lot to me that every time I've used Short Circuit their services have been consistent and Rikki's charisma for her business really is quite the site to see, she's really good at this. Short Circuit is now the only technology company I use. They have recovered lost data, fixed my Apple devices and upgraded my WiFi too. No doubt I can easily recommend Short Circuit and am happy to have them as my Technology Company. read more

We can't be happier with the service provided by Short Circuit Support and Rikki V. Our company's internet went down, and we sought help through Yelp. Rikki responded promptly, came to our office within a few hours, and had the issue resolved the same day. If you need a professional, courteous, and reasonably priced IT service, I highly recommend Rikki V. at Short Circuit. We'll be using him again! read more

I'm pleased with the service provided. She came to my home on time, showed up ready to work and transferred my stuff from my old MacBook to my new one, she set up my email and printer and was very patient and professional with my incompetence with computers. Great experience, loved having her over, the cost was very affordable and if i need computer help again I'll be calling her. read more

Excellent service as requested every time. Rikki always comes out on time and is always a pleasure to work with. High quality work with the fullest integrity available as a skilled IT individual. They've rebuilt my WiFi, taken my computers to their shop and returned all fixed up and better than ever before. They've fulfilled all my service needs every time. read more

After Rikki repaired my wife's PC I decided to have her fix my Apple iMac that had been getting slower and slower. Short Circuit offered the best price and was faster at turnaround time than the Apple Store quoted. I believe Rikki and her company Short Circuit have the best IT solution in the city and I'm a customer for life! read more

Got to say, I was blown away when Rikki arrived, at first I was a little reluctant being I've never met a transgender but wow, she's the friendlest and most professsional person I've ever worked with. She is a superstar when it comes to customer service and computer support. Thank you so Rikki for getting me up and running! read more

Rikki came today and moved a copy of everything in my old computer over to my new computer. My old one had Windows 10 and was no longer supported. Now I have Windows 11, and everything is working just fine, and I didn't have to learn much of anything new. I think Rikki is the best computer tech I have ever had. read more

Fast, efficient, honest, reasonably priced. It's nice to find a company that has exceptional service and exceptional workmanship. Rikki was amazing to work with. Having limited knowledge about computers, I was apprehensive when needing my computer repaired. I was in good hands with this company!! read more