Matt and Christine were great and gave me wonderful service. If you are switching service to…read moreSpectrum don't call or do it online as you might get someone who is dishonest or incompetent as I did. If you are switching , go to the store where they are upfront and can back what they tell you. I wish I would have . It would have saved me a lot of headaches.

They have terrible service. I came in and they refused to help me. They told me I need to call for…read morehelp, despite me having called multiple times and being on hold for over an hour without speaking to a single real person. They are actively preventing me from cancelling my internet and phone plan. I'm currently in the process of filing a complaint on several websites including the FCC, FTC, and BBB. Will also mail a hard copy complaint and request to end service so I have a paper trail and can request a refund for refusing to cancel my plan while stealing my money. Save yourselves a headache and potentially getting scammed - don't use Spectrum!

I guess I am going to give a different review than most. I have had Alta Fiber since the service I…read morehad before was constantly going up. I am going on over five years now. When my husband died they were very kind and understanding when I couldn't find a piece of equipment. When I noticed my bill going up they brought it down which I appreciated. Their service is impeccable. I have lost service three times in over five years and for short periods of time. Working from home service without disruption is imperative. Whenever I call customer service they are friendly and helpful. I am actually looking to move and not that my internet service would keep me from buying but I would be disappointed if I couldn't have them as my internet provider. I did call and gave them the address of where I am considering and they are going to help me get Alta Fiber since it's a new build neighborhood.

If only I could give zero stars. Where to start? Intermittent service? Check. Incompetent customer…read moreservice. Check. No one can give me a straight answer. Check. Service was off and on all weekend. Couldn't get an answer from customer service. It was a major outage. It was my box. It was an act of god (kidding on that one). They were going to send a technician out on Monday but then cancelled the appointment when they told me it was a system wide thing. Then internet goes out again for a couple of hours. They say it's a major outage, but it wasn't. Came back on the middle of the night. Then Tuesday morning, while I'm working from home, it goes out again. Call them. They want to send another technician out but thankfully I've got reliable Spectrum coming out tomorrow to end this travesty. Don't switch. It's not worth. If you want to pay peanuts, then you'll get monkeys. We got monkeys and a whole lot of headaches.

We started dish on contract . Was told price was good for 2 years. R months later they started…read morecharging more, told us that in the contract they were allowed to change price, WHAT! SO WE PAID THE 359.00 EARLY TERMINATION. FEE. NEVER again . Their service sucks, help is rude and they change the price after they tell you that you are locked in on price,,,, NOT TRUE DONT USE DISH, YOU WILL BE SORRY.

I had been with DirecTV for 7 years and hated having to hassle with them every year to lower my…read morebill to a price I was willing to pay. It was the same thing every year, call them up and tell them that my bill was too high and then they would enact some discounts that would save me about $30 a month but were only good for a year. So the next year I'd have to call them up and do it all over again. Well last November when I called to complain about my bill they refused to lower the rate. I guess that now they're a part of AT&T they are unwilling to negotiate on price. So I decided to try switching to DISH. BIG MISTAKE!!!!! DISH suckers you in with their low initial rate but then once you add in extra packages to get what you want it ends up costing MUCH more. I believe their current introductory package starts off at $39. Sounds pretty good right? But wait, you want local channels? Well that's not included. You have to pay an extra $10 a month for that. Who the hell doesn't want local channels?!?! You want a DVR? That's extra also. You have 2 TV's? Yep there's an extra charge for that too. So my monthly bill ended up being $70 a month. That's quite a jump from $39 but still better than I was getting with DirecTV so I decided to go for it. The phone operator told me about the 2 year contract and I told him, "Hey wait a minute. I'm not signing up for 2 years when I haven't even tried your service out yet." I forget what he told me exactly but he definitely gave me the impression that I could cancel if I didn't like the service. When the DISH installer came out to set up my equipment I also asked him about a trial period and he told me I had 30 days to cancel. So everything was going OK until the day of the Super Bowl. We missed the end of the game so I tried to find highlights on ESPN only to find out the package I had did not include ESPN!!!! I called up DISH and was told, "If you want sports channels, that's an extra $10 a month." Gimme a break. What a scam! So now I'd have to pay $80 a month for pretty much basic cable. No pay channels like HBO. I just wanted the standard stuff like Food Network, HGTV, ESPN. So the next higher package was $84 a month and included ESPN but took away DIY and Cooking Channel!!!!! How frickin lame!!! So now I wasn't saving money over DirecTV anymore and decided to cancel the service. I had DISH send out the installer to remove their DISH and take their boxes back. To top it all off now they're trying to charge me a $500 early termination fee even though 2 people at their company told me their was a trial period!! I have filed a complaint with the Denver Better Business Buereau and I will be taking DISH to small claims court if they refuse the waive the fee. Stay far away from this company people. Their channel packages are completely predatory and set up so that the only way you can get the channels you want is to pay for the expensive plans.

Mike Leadbetter (I have his permission to name him) at T-Mobile in Newport provided EXCELLENT…read morecustomer service to me. He was knowledgeable about his products and patiently worked to resolve my problems with my Orbic Magic from Tracfone. He transfered my old phone # to a new Samsung which took awhile because of Tracfone. The Orbic's screen had malfunctioned and was unreadable. He had the tools to allow his work computer's screen to function for the Orbic. He was just very nice and so helpful! It took a lot of time to deal with what would have been a faster switch if my Orbic wasn't broken and if I had access to my Google account.

I chose T-M as an ISP after issues trying to use two competitors for initial setup. I ordered the…read moreservice online thru chat. I was quoted a certain price and offered a discount for auto pay. When I set up autopay, it offered another discount for using a debit card or bank account (or so I thought). I am a senior in OH and our ACP discount funding for internet and phone recently ran out. I was also offered a $200.00 virtual Mastercard for signing up. I just got my first bill and it was higher than I calculated. I called customer service which is a call center in the Phillipines. Very poor customer service as the first agent went to check for any promotions and the line disconnected. The second agent just kept repeating the same thing over and over and never tried to help me or keep me as a customer. I had researched the offers for their virtual cards and found many customers have trouble finding where to redeem the offer online. This agent was not familiar with the process and kept leaving the line to ask someone. I had tried to use the promotions site online and it would not process my info. I made this agent stay on the line to walk me thru. It took so long that the agent said he would call me back in an hour. I had already been on the phone for almost an hour, it was late, so I declined and ended the call. The same agent called back in five minutes with a code to use to process the promotion. I finally got it processed. BUT it states it would take up to TEN weeks to receive an email on how to use the virtual card. The agent agreed with me that this was not a good process and no way to treat a new customer. The dilemma here is I have only ten more days to disconnect service without penalty, but not sure if I will ever get that $200.00 virtual card which I understand can be used toward my bill. I also have to be a customer for a certain length of time to use it toward my bill. T-M, this is no way to treat your customers by making them go thru hoops and hurdles as you dangle discounts and promotions in front of their face. Be aware as you choose your next ISP or phone provider that all is not open or transparent as you are mumbled a lot of info by a person just trying to buy you in. You will later be told that you misunderstood and apologized to over and over by a customer service agent who you cannot understand.

An update. I DID change my landline/internet/cable service to Cincinnati Bell! I've had it for a…read moreyear. And... it's pretty great. I changed from Time Warner/Spectrum/Charter. They didn't want to negotiate on pricing, kept throwing on crazy fees and the bill was just huge. So, against my better judgment and out of frustration, I called Cincinnati Bell. The lady I spoke to was really great. I played it col when she asked how much I was paying at Time Warner and how much I wanted to pay. But, ultimately, I got almost the exact same services and my bill was literally half the price of Spectrum. Locked in for a year. No contract. You pay a larger sum for three months so you don't have to pay the huge installation fee up front. I thought it was pretty smart. My service has been really consistent. The cable doesn't go out when the wind blows too hard. The internet is strong. I don't know the download speeds but it works to support like ten devices in my home. I've only had to call them for assistance two or three times. They were nice and helpful. The on demand for Cincinnati Bell tv is a little generic and difficult to navigate and there is really no useful app for a tablet... but it's not a bit deal. My first year is up and my price has increased as "promotions" expire. I figure with companies like Disney and FX building their own streaming services things with cable companies are going to be weird. It hasn't gone up much, though. And I'm not under a contract. So if I want to dump cable and move to Sling, I can whenever I want.

After a software update I am getting pop up messages about updating storage on my TV. I can't…read moreunderstand why they don't debug the new software or revert back to the previous version until they fix it. I believe Altafiber TV service has been hacked but they won't allow the poor agent to admit it. One more pop up message and I'm gone! Altafiber needs to start providing customer service by showing concern about problems with their service. I feel sorry for the poor agents that have to deal with customer complaints.

Rikki and his team provide outstanding high quality service! His expertise in hardware and software…read morein an integrated home office environment are second to no other service company I've used. Rikki focuses on the problem from the customer's of view. I've worked with him 4-5 times while setting up my home office, and he will be my first call for any issue I run into in the future.

Great service. Always a pleasant experience and interaction. Would definitely recommend and use…read moretheir services again!

Running out of data for the 3rd row in a month, so stopped in. Rep was very nice, and after looking…read moreat my account, told me I had a soecial offer to upgrade to unlimited data for $5 a month. That's a no brainer. Also, phone is older but don't want to deal with learning another and he offered an upgrade but wasnt pushy. That's priceless. One more task taken care of in my new town.

inconsistent service quality depending on the individual employee you interact with would be the…read moreline with this place including the GM. unfortunately they really arent able to help you with anything outside the basics. I have been in management for 13 years and I would never try to resolve a complaint the way in which these employees go about it. insulting a customers opinion and then reporting it is a he said she said when the verizon employee was more than inappropriate would never be the route to go with a long term customer. Overall service quality is poor.

This store has been nothing but hell and they had me back in forth with them and customer service…read moresaid my bill would be this n it's definitely not almost 80$ over they lied ​ time an time again I should have never switched service!!!!an would not RECOMMEND it to anyone cricket is better than this!!!!...the lady is extremely rude and not nice at all the store is not even opened the hours it is supposed to be.i sure hope someone can figure out what the hell is going to happen or fix it and stop giving me the run around now it's I have to wait until the end of October to fix it??? Then y would you have customers switch an say one thing knowing that it is definitely not the case? I would think that you would fix it! It's not. Because of anything I have done or did or I could understand it but it's on the store an the lady runs the place so idk what else to do.i would not want to loose new customers that are loyal and pay there bill on time every month...am was told I have to go to that location and get it taken care of...let's see what's next a month later n a week