Matt and Christine were great and gave me wonderful service. If you are switching service to…read moreSpectrum don't call or do it online as you might get someone who is dishonest or incompetent as I did. If you are switching , go to the store where they are upfront and can back what they tell you. I wish I would have . It would have saved me a lot of headaches.

They have terrible service. I came in and they refused to help me. They told me I need to call for…read morehelp, despite me having called multiple times and being on hold for over an hour without speaking to a single real person. They are actively preventing me from cancelling my internet and phone plan. I'm currently in the process of filing a complaint on several websites including the FCC, FTC, and BBB. Will also mail a hard copy complaint and request to end service so I have a paper trail and can request a refund for refusing to cancel my plan while stealing my money. Save yourselves a headache and potentially getting scammed - don't use Spectrum!

I guess I am going to give a different review than most. I have had Alta Fiber since the service I…read morehad before was constantly going up. I am going on over five years now. When my husband died they were very kind and understanding when I couldn't find a piece of equipment. When I noticed my bill going up they brought it down which I appreciated. Their service is impeccable. I have lost service three times in over five years and for short periods of time. Working from home service without disruption is imperative. Whenever I call customer service they are friendly and helpful. I am actually looking to move and not that my internet service would keep me from buying but I would be disappointed if I couldn't have them as my internet provider. I did call and gave them the address of where I am considering and they are going to help me get Alta Fiber since it's a new build neighborhood.

If only I could give zero stars. Where to start? Intermittent service? Check. Incompetent customer…read moreservice. Check. No one can give me a straight answer. Check. Service was off and on all weekend. Couldn't get an answer from customer service. It was a major outage. It was my box. It was an act of god (kidding on that one). They were going to send a technician out on Monday but then cancelled the appointment when they told me it was a system wide thing. Then internet goes out again for a couple of hours. They say it's a major outage, but it wasn't. Came back on the middle of the night. Then Tuesday morning, while I'm working from home, it goes out again. Call them. They want to send another technician out but thankfully I've got reliable Spectrum coming out tomorrow to end this travesty. Don't switch. It's not worth. If you want to pay peanuts, then you'll get monkeys. We got monkeys and a whole lot of headaches.

After being a loyal customer for over 20 years, AT&T would not let me cancel after I lost my…read morepassword information. This speaks volumes about the integrity of the company. They then sent me to collections after I cut them out of my bank account. Their corporate office is embarrassment.

Although I have a "no solicitors" sign clearly marked on my property, I was in my garage repairing…read moremy lawn equipment. An ATT U-verse rep named LAWSON came up to me on my property and asked if he could talk to me about ATT. As it was a hot day and I was in the middle of a project, I asked him if I could finish what I am doing. He said, just because you are a RACIST, you don't have to cop that rude attitude you WHITE DEVIL. I told him I taught at DUNBAR HS (an inner city school) that I was not a racist. Mr Lawson said, that school SUCKS so you must have been a bad teacher. I tried to take a photo of his ID tag, but he kept using his clipboard to hide it. Once I lowered the phone camera from my eyes he lowered his clipboard. My phone still had the camera AAPP on so I was able to get his name from the photo of his ID tag. I called ATT customer service only to speak to the automated :What is the name of your account. After about ten minutes, I gave up and tried another approach..... I finally called pretending to be a prospective ATT customer and eventually spoke to a real person. Hanna was very pleasant and said that a supervisor would be contacting me. That was yesterday and, as yet, have not been contacted. I will be using SPECTRUM where the staff treat you with respect and dignity

Mike Leadbetter (I have his permission to name him) at T-Mobile in Newport provided EXCELLENT…read morecustomer service to me. He was knowledgeable about his products and patiently worked to resolve my problems with my Orbic Magic from Tracfone. He transfered my old phone # to a new Samsung which took awhile because of Tracfone. The Orbic's screen had malfunctioned and was unreadable. He had the tools to allow his work computer's screen to function for the Orbic. He was just very nice and so helpful! It took a lot of time to deal with what would have been a faster switch if my Orbic wasn't broken and if I had access to my Google account.

I chose T-M as an ISP after issues trying to use two competitors for initial setup. I ordered the…read moreservice online thru chat. I was quoted a certain price and offered a discount for auto pay. When I set up autopay, it offered another discount for using a debit card or bank account (or so I thought). I am a senior in OH and our ACP discount funding for internet and phone recently ran out. I was also offered a $200.00 virtual Mastercard for signing up. I just got my first bill and it was higher than I calculated. I called customer service which is a call center in the Phillipines. Very poor customer service as the first agent went to check for any promotions and the line disconnected. The second agent just kept repeating the same thing over and over and never tried to help me or keep me as a customer. I had researched the offers for their virtual cards and found many customers have trouble finding where to redeem the offer online. This agent was not familiar with the process and kept leaving the line to ask someone. I had tried to use the promotions site online and it would not process my info. I made this agent stay on the line to walk me thru. It took so long that the agent said he would call me back in an hour. I had already been on the phone for almost an hour, it was late, so I declined and ended the call. The same agent called back in five minutes with a code to use to process the promotion. I finally got it processed. BUT it states it would take up to TEN weeks to receive an email on how to use the virtual card. The agent agreed with me that this was not a good process and no way to treat a new customer. The dilemma here is I have only ten more days to disconnect service without penalty, but not sure if I will ever get that $200.00 virtual card which I understand can be used toward my bill. I also have to be a customer for a certain length of time to use it toward my bill. T-M, this is no way to treat your customers by making them go thru hoops and hurdles as you dangle discounts and promotions in front of their face. Be aware as you choose your next ISP or phone provider that all is not open or transparent as you are mumbled a lot of info by a person just trying to buy you in. You will later be told that you misunderstood and apologized to over and over by a customer service agent who you cannot understand.

An update. I DID change my landline/internet/cable service to Cincinnati Bell! I've had it for a…read moreyear. And... it's pretty great. I changed from Time Warner/Spectrum/Charter. They didn't want to negotiate on pricing, kept throwing on crazy fees and the bill was just huge. So, against my better judgment and out of frustration, I called Cincinnati Bell. The lady I spoke to was really great. I played it col when she asked how much I was paying at Time Warner and how much I wanted to pay. But, ultimately, I got almost the exact same services and my bill was literally half the price of Spectrum. Locked in for a year. No contract. You pay a larger sum for three months so you don't have to pay the huge installation fee up front. I thought it was pretty smart. My service has been really consistent. The cable doesn't go out when the wind blows too hard. The internet is strong. I don't know the download speeds but it works to support like ten devices in my home. I've only had to call them for assistance two or three times. They were nice and helpful. The on demand for Cincinnati Bell tv is a little generic and difficult to navigate and there is really no useful app for a tablet... but it's not a bit deal. My first year is up and my price has increased as "promotions" expire. I figure with companies like Disney and FX building their own streaming services things with cable companies are going to be weird. It hasn't gone up much, though. And I'm not under a contract. So if I want to dump cable and move to Sling, I can whenever I want.

After a software update I am getting pop up messages about updating storage on my TV. I can't…read moreunderstand why they don't debug the new software or revert back to the previous version until they fix it. I believe Altafiber TV service has been hacked but they won't allow the poor agent to admit it. One more pop up message and I'm gone! Altafiber needs to start providing customer service by showing concern about problems with their service. I feel sorry for the poor agents that have to deal with customer complaints.

Great service. Always a pleasant experience and interaction. Would definitely recommend and use…read moretheir services again!

I would give 0 stars if I could but there's really no option on Yelp to do that. This business is…read morefake and so is the person. She is a con artist who took our laptop to repair and never returned it. She has since then blocked our numbers and has basically run away with our laptop. Don't do business with Rikki Vaydor Vedder.

Running out of data for the 3rd row in a month, so stopped in. Rep was very nice, and after looking…read moreat my account, told me I had a soecial offer to upgrade to unlimited data for $5 a month. That's a no brainer. Also, phone is older but don't want to deal with learning another and he offered an upgrade but wasnt pushy. That's priceless. One more task taken care of in my new town.

inconsistent service quality depending on the individual employee you interact with would be the…read moreline with this place including the GM. unfortunately they really arent able to help you with anything outside the basics. I have been in management for 13 years and I would never try to resolve a complaint the way in which these employees go about it. insulting a customers opinion and then reporting it is a he said she said when the verizon employee was more than inappropriate would never be the route to go with a long term customer. Overall service quality is poor.

This store has been nothing but hell and they had me back in forth with them and customer service…read moresaid my bill would be this n it's definitely not almost 80$ over they lied ​ time an time again I should have never switched service!!!!an would not RECOMMEND it to anyone cricket is better than this!!!!...the lady is extremely rude and not nice at all the store is not even opened the hours it is supposed to be.i sure hope someone can figure out what the hell is going to happen or fix it and stop giving me the run around now it's I have to wait until the end of October to fix it??? Then y would you have customers switch an say one thing knowing that it is definitely not the case? I would think that you would fix it! It's not. Because of anything I have done or did or I could understand it but it's on the store an the lady runs the place so idk what else to do.i would not want to loose new customers that are loyal and pay there bill on time every month...am was told I have to go to that location and get it taken care of...let's see what's next a month later n a week

Service is terrible never stop going out always freezing shut off when the wind blows an takes…read morehours to come back on

Okay, we are longtime, loyal customers of their Internet. It has worked badly for a while and we…read moredealt with it and watched less TV in the bedrooms.... so today, while we were looking at replacing a computer (because we thot the prob was the computer but it was the internet)we decided to call. Husband talked to Leah in Cincinnati. She can see that our service (in particular she could see a bad signal on the computer that is 20 feet away from modem/router)isn't working well and hasn't been and she can see that we pay our bill loyally and through autopay and when she schedules an appointment she tells us that we may be charged a fee.. we waited because we trusted them... our mistake.. a new company just put in all new lines and has begged for our service but we stayed loyal to crappy service.... We are done..... I used to work for a cable/ internet company and this is absurd, her words directly were, "some technicians may charge a fee".... WTH does that mean? It's at their discretion and we just wait and see what we get charged if we get a technician that charges....when we pay for a service that isn't working? And they don't stand behind it? Goodbye! Kristen, Louisville, manager just talked to me and said the same damn thing... I used to believe this company was a stand up company but after today - no more... horrible service!again, worked for cable for a decade and this manager tried to condescend with simple cable explanations.. This company has gone downhill so far downhill