Kenzi was wonderful! He is very knowledgeable, friendly and helpful. He provided amazing customer…read moreservice. (:

I have gone to this location twice and have encountered the rudest male employee both times. He…read moretalked down to me both times and did not help with any questions regarding getting a new phone and switching over phones. He actually stated that T-Mobile stores don't assist customers with switching over their phones. I would not recommend going to this location. Awful experience.

Had what I wanted in stock, but extremely rude! I will go out of my way to go somewhere else from…read morenow on.

From the owner: Here at VIP, We offer over 100 different products in relation to e-cigarettes to enjoy for your own…read morepleasure or to stop smoking. We also carry some of the best CBD products in the area! We supply glass, hookah, and even a wireless shop inside! Stop in and see us during any of our hours of operation to experience the best smoke shop industry in the state!

I went in today hoping to upgrade my phone and was pleasantly surprised with the service. John was…read morevery nice, helped answer all of my questions, and was personable. They also had the phone I wanted in stock which was amazing. Would come back again.

Do NOT purchase any AT&T product or service. The do not provide access to a speaking agent on their…read morewebsite or automated service. Their products and service are terrible. The Rookwood AT&T personnel ARE THE WORST. They demonstrated ignorance of their own services. I went to this store 4 times attempting to get a pre-paid AT&T phone and sim card activated. The first two times I was assured the phone was activated and when I got home found it wasn't. I needed this phone as an emergency backup. Yesterday, I went to the Rookwood store and their agent gave me 2 numbers to call after he called them, couldn't get through and discovered the AT&T office was closed on Sundays. He didn't know that. Today, I spoke to an AT&T representative who forwarded me to an automated message, and I could not get a human agent on any of their options. AT&T's automated message line is DESIGNED to prevent you from talking to a representative. Today, I waited for an hour to get service and was subjected to the Hyde Park ARROGANCE & INDIFFERENCE by their representative. He could not explain why the representative gave me numbers yesterday that I could not reach someone to talk to. By the agent who talked to me yesterday was in the store and didn't talk to me. I was told that since the AT&T phone was purchased at Walmart, and they supposedly failed to do whatever they needed to do to avoid a "point of purchase error" was, he washed his hands and said I needed to take the phone back to Walmart. The bottom line is that the AT&T personnel were completely unable to deal with a problem with a product they sell to Walmart and didn't care to address the problem. They also would not provide a refund for the $35 I paid for a pre-paid plan. Bottom line...DO NOT BUY YOUR PHONE OR SERVICES FROM ROOKWOOD AT&T or WALMART. Basic services like Boost and Consumer Cellular provide much better support. AT&T personnel incompetent since they don't know how to assure that when they say a phone is activated it is actually activated. They provide inaccurate information. They don't have enough sales personnel to handle the volume of customers. They engage in a lot of unnecessary personal chitchat with customers which causes backlog of waiting customers. And they could care less about helping customers resolve issues with their products. You buy AT&T products, YOU ARE ON YOUR OWN. DON'T EXPECT ANY SUPPORT!!!! NONE!!! AND ROOKWOOD AT&T AGENTS DON'T KNOW THEIR OWN PRODUCTS OR SERVICES!!!

First they raise your internet rate every couple months with no explanation. Then when you go to…read morecancel, they suddenly are willing to work with you on lowering your bill and give you the run around so you won't cancel. Then when you cancel in a billing cycle, they don't send you a statement for what is supposed to be your last bill. They just send you to collections. Then when you call them out on it, they try to gaslight you saying they did send you statements by sending you one in the middle of the call that somehow gets through to your email when all the others in the past failed. Don't give them your business. Spectrum is ran and operated by a bunch of crooks.

Tyrese @the Rookwood store in cincinnati is amazingly Helpful, patient,& knowledgable! I love to…read morerave about great customer service, because it's SO rare these days! Spectrum is really lucky to have this guy on board,& I was very lucky to find him when I was desperate for mobile help. Ever grateful to him!

Have been back to this store several times for accessories and for repairs to our iPhones. Always…read morefast friendly and reasonable. Most recently had my iPhone camera lens and my daughter's old broken/scratched up screen replaced. 5star experience for us...

Went to go get my charging port on my phone replaced and they tried to sell me a new screen and…read morebattery for 270 dollars then they tried to tell me my phone was restarting every 5 minutes after I said no to buying a phone from them. They gave up trying to fix my phone and gave it back went 30 minutes back home phone didn't restart at all these people are trying to scam me

Always love coming here. Staff is very very knowledgeable,polite and have a very professional…read moreattitude! I'm getting on in years and very much appreciate the extra time they take in helping me to understand.

If you cancel service 4 days into a billing cycle over the phone and the representative says they…read morecan prorate the bill. They are lying. ended up paying over $120 for 5 days of service. Financial care "All calls are recorded. " Me "Can you review call where proration was offered" FC "Sorry we can't" Me "Then why record them" FC "they are valid charges." Me "Fioptics is going to send me offers every week to come back. I will not return because of this assurance that is not being provided." FC "They are valid charges"

THIS PLACE IS RIDICULOUS!!! I still had a 56$ free my roommate was supposed to pay for because we…read moresplit bills, and somehow my bill went up too 220$?! so I asked them about it and it's a 49$ reconnection fee, and a 19$ late fee. do the math, that's 124$ not 220$. I spoke to an American there a week or so ago, and he said there was fees that should not have been on my account. Alta fiber also took 219$ dollars from me and still wanted me to pay the 219$ again. they told me I'd get it back April 10th, here it is may 5th, I never got it back. Alta fiber customer service is trash! they do not care about their customers. they're scammers!