I stopped in this store yesterday pretty much ready to leave ATT after 10+ years. My 14 Pro Max was…read moreon its way out and figured it was time to upgrade, tried to online like I usually do, paid what was needed and waited for it to get shipped only to find out it was cancelled. When I contacted ATT they stated I myself had cancelled the order at 4am (Definitely wasn't me). Contact ATT through chat and spoke to an agent that tried the process for me as well and yet again paid what was needed just to turn around and state they couldn't verify my identity all of a sudden and couldn't tell me why and to just go to a store to upgrade. (Thanks for the help) Drove past the Colerain location for work and figured I would just give it one more chance, walked in - Labrea S immediately helped me and listened to exactly what I wanted (17 Pro Max, Ultra 3 Watch). While starting the process she mentioned she was having the same issues as stated before, yet when she took my ID updated my address (Expired ID) and handled the problem quickly with a phone call. Gave good helpful advice on my bill and didn't come at me like a car salesman. Mentioned a buy one get one option on the Apple Watch (Previously the agent I had spoke with had tried and I definitely wasn't interested as I couldn't even get my phone delivered) Still wasn't really interested yet she did mention a situation some customers get in regret when opting out which I could see myself doing, and ended up getting the extra watch for my girlfriend. Syncing everything over on my own has never been easier, Usually absolutely hate going into ATT stores - Service was great, being from Wilmington this trip for the customer service would be worth it. Thank you again Labrea everything works perfect for my girl and I.

This store is terrible, nothing against AT&T. I picked up my business phone and they talked me…read moreinto a plan. They told me a price and I was on auto billing so I didn't realize the error for several months that they were overcharging me. I stopped into this location and spoke with Ian. Or rather Ian stared at me while I asked questions. I don't know if this person was under the influence or just hates his job. He ended up looking up my account and told me it's correct. When I pressed the issue he just stared at me and shrugged. My husband called AT&T and spoke with Zino who resolved the issue immediately. Ian was completely wrong and wasn't even willing to assist me in figuring out why the bill was high.

Service is amazing. The cookies were delicious. I love them when they're warm. It's like a memory…read morestraight out of the oven.

I'll update for your effort to fix the problem Since I took…read moreit elsewhere for lack of communication I didn't bother to keep trying & didn't find the owners comments tool i got a new phone and was transferring data

Went in a couple days ago to sell my whole gaming setup mind you it's worth around $4500 and they…read moreoffered me $600 for it and wouldn't even negotiate. Don't come to this place unless you wanna get scammed.

From the owner: Top dollar in cash is paid for electronic devices quickly and on the spot…read more No waiting for a check in the mail from a mail in website. We take the hassle out of selling your electronics. You don’t have to waste time selling your devices online and shipping your device. Devices are data wiped on premise. PayMore Stores are well lit, clean and safe community locations owned by members of your community. Real cash paid, no games or gimmicks. No meeting up with strangers, or being defrauded online. Our locations are upbeat, our music is cool, and our ambiance is a blend between corporate professionalism, with that local business feeling. No personal information is disclosed, your selling account with us is private. No strangers coming to your home. Don’t have to use your bank information or financial information to sell your device. Receive cash on the spot! Cash is paid, no tax forms are generated from us.

SPECTRUM MOBILE IS DISHONEST…read more Well, Spectrum Mobile just screwed me over big time. I don't usually do this, but I will. We were offered a great price on 2 phone lines and internet. And we were given it. However, we were told that they would pay up to $500 to pay off devices. I was thrilled. We just bought Deb's phone and owed some on it. Well, her number ported over just fine. However, mine would not port for some reason. After over 2 hours of waiting, I just threw in the towel, bought a new phone (that I didn't need) and got a new number. Guess what? This invalidated the payoff money. So, by trying to be nice and save frustration for their people, I lost the $500. I have spoken with various levels of management. They all say the same thing. Nothing can be done. To say I am angry is an understatement. SPECTRUM SCREWS CUSTOMERS

I just switched to Spectrum and this is how they left my house after installing internet. Wires all…read moreover, uncapped wires, wood shavings from drilling holes.