I just wanted to say that Conner Campbell was so very helpful to me on two different occasions…read more Being older and not really understanding streaming is frustrating. So he was able to help me find the perfect package for me and he was very kind and understanding. I hope he gets acknowledged for his outstanding customer service.

Just love it when the only internet provider in town tells you they are open til 8 and you show up…read moreat 6:30 only to find they closed at 6pm. Way to go, Spectrum! You SUCK!!!!!

This is a new location for Cincy Bell, as it was previously located in the Eastgate Mall…read more Unfortunately 1800 customer service does not know they moved and sent me to the mall first. Luckily the experience I had once I found the new store made up for that annoyance. I came here to get a new DVR box as after troubleshooting it seemed my current one stopped working correctly. The store is brand new and gorgeous. It almost does not feel like an actual store at all, with bright modern features and showcasing all their technology. There are items to purchase such as things for a smart home (bulbs, etc). The customer service rep I worked with was super knowledgeable and friendly making a bad situation better. I have been having off and on problems with my account for quite some time and this most recent incident had worn me thin. She took a thorough look at my account and all the issues id experienced and talked to me in depth about them. She credited my account for the most recent troubles, issued me a new DVR box, and even lowered my monthly bill overall. I think from now on I will head straight to the store and by pass 1800 customer service whenever possible. In this instance my problem was solved and my new DVR works great!

Happy to see the new location and close to Eastgate! The store is fresh and modern but still has…read morethe classic atmosphere of Cincinnati Bell. The employees all greeted me with a smile and assisted me with all of my needs. This location is wonderful in the Anderson Town Center. Fast and proficient service, we were even able to talk with the manager as well who was very helpful with all of our questions ! Thanks!

really helpful employees! helped us upgrade old old phones to 14, all we had to do was switch phone…read morenumbers. also got free trial for home internet.

So this comes down to a lesser of evils situation. I have been to various Verizon locations around…read moregreater Cincy in my time living here. This is the first time I was upgrading since moving to the east side, so I came to this store. It is a quite large and modern location compared to all others ive visited. They have a bigger selection of devices out on display, as well as accessories. I had a decent experience at the store, but my frustration comes later, when I looked at the account online and they had messed some things up. This resulting in me having to call Verizon's 1800 number and was then told that several things were done incorrectly by the store to boost their commission. Really for my money, if I can I either call customer service, or upgrade at Best Buy. If you have to go to a corporate location, this is still the best choice.

Worst ever and I feel like I've been robbed $6k the past 10 years of my life…read more Here is some insight chances are if you live in an apartment, condo or townhome you have as well been robbed. Most multi unit dwelling units can only get up to 50mbps though their Fioptics (they don't tell you this when you sign up). This is because most apartments don't let them install what needs to be installed to get more. So you are paying the same price for 50mbps as someone getting 600mpbs. It is shady and wrong. I put in my address and my friends who has an upgraded unit into her house for price comparison. This is highway robbery. Protect yourself and if you need internet get a different provider if you live in a multi unit dwelling unit. Or ask to see if they have the upgraded unit on the outside of your building for each unit. If not buyer beware.

Pay for 2.5 gbps and get 200mbps. Terrible customer service. Outages often. Verizon's mobile…read moreHotspot is better, cheaper, and more reliable that altafiber/cincinbell and eero

Great service, Jason greeted me with a nice smile and a can I help you today. He took good care of…read moreme and offered me great customer service. Thanks Jason

This store refused to let me inside to drop off my equipment despite being opened and with multiple…read morestaff members present. They had me wait outside the door in 85F heat for an hour. They just sat inside and watched me wait through the glass doors. I would not recommend this location or Cincinnati bell as an internet provider. If I could leave a lower rating I would.

We started dish on contract . Was told price was good for 2 years. R months later they started…read morecharging more, told us that in the contract they were allowed to change price, WHAT! SO WE PAID THE 359.00 EARLY TERMINATION. FEE. NEVER again . Their service sucks, help is rude and they change the price after they tell you that you are locked in on price,,,, NOT TRUE DONT USE DISH, YOU WILL BE SORRY.

Loose signal all the time!! Rain or no rain in area. Called…read moreto cancel, told we had a 2 year contract! No we didn't, asked to see contract with signature and we're told it was a verbal contract!! To cancel it was going to cost over $400!! Actually we were told when we signed up they DID NOT require a contract. Otherwise we would never have signed with them. Then the person we were talking to got very rude and threatened to sue if we cancelled!! Wow!! STAY AWAY FROM DISH NETWORK!!!! Hey DISH, don't call your customers liers.

I always prefer to use IDS Technical when migrating client accounting systems. When things don't…read morego as planned, IDS Technical quickly troubleshoots the problems to get us back on track without a glitch. 2 thumbs up!

From the owner: IDSTechnical can provide a wide range of Internet services: Web Hosting, Remote and Local IT…read moreadministration, desktop support, new computer systems, refurbished/ rebuilt systems, data recovery, AV monitoring and web control, network and wireless systems.

Braeden Apostolos, VERIZON Specialist was very helpful in my purchases and problems. He is very…read moretalented in his field and understanding of seniors. Highly recommend him to all customers. THANK YOU!

I normally don't leave negative reviews, but this experience has genuinely left me feeling…read morefrustrated and ignored. I scheduled a TV delivery and installation and was really looking forward to getting everything set up, but what should have been simple turned into a week of no-shows, missed calls, and broken promises. I never received the confirmation call I was promised. The next day I was told I'd be contacted again -- no call. My appointment was rescheduled for Sunday morning, but no one ever arrived. I kept being told I'd get callbacks within an hour or within 24 hours, but none of them ever happened. I even visited the store twice hoping to finally get answers. Each time I was reassured that the issue was "expedited," yet no one followed up. I spent more than an hour on hold with customer service, and the escalation calls disconnected before I could even get a case number. It honestly felt like no department was taking responsibility or even noticing how much time I was losing. What's most disappointing is how disheartening the whole process has been. I tried to be patient and understanding, but it's hard not to feel overlooked when you keep doing everything right and still receive no help or communication. I truly hope Best Buy improves their delivery and communication process. No customer should feel this ignored or stuck chasing down answers for something they paid for in good faith.