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    Connected Life by Cincinnati Bell

    5.0 (4 reviews)
    Closed 12:00 pm - 6:00 PM
    Updated over 3 months ago

    Services - Connected Life by Cincinnati Bell

    Internet service providers

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    2.3
    (4 reviews)

    This review is only for the customer service I received when I ordered... I haven't actually gotten…read morethe service yet, but I expect it soon. (And can update my review.) I called mid-day yesterday and was immediately connected with a rep. I didn't catch his name, but he was extremely helpful and the process was very easy. It certainly didn't sound like he was scripted, and he was completely honest with me the entire time. It was funny, my info was taking a few moment to processed, and I joked about how slow their internet was... Apparently most of the employees have it in their home, but they don't have it at work, so they always joke about how they should actually have it at work. (Makes sense, right?) Yeah, it sounds strange, but apparently the service isn't offered in their area, so they couldn't get it unless they expanded. Sorta interesting. Anyhow, I was really happy with the sincerity and the service I received. It was very personal and helpful - i.e. I wasn't treated like a moron, since apparently many of their customers are tech-savvy. I just hope their broadband is as good as their customer service... fingers crossed!

    I contacted the company in order to sign up for service. Everything went well in regards to…read moresigning up.....and then I waited....and waited and waited some more. When I called ten (10) days later to ask why I hadn't received any equipment, my order had completely vanished. There was no record of the call or transaction whatsoever. The rep took all of my information, created a username, password, took my credit card - everything, and it was not logged in the system at all. The first phone call took fifteen minutes, and the second one was not any shorter. I am irritated that signing up for service was so ineffective - I hope the actual service is better. I hope I won't need to call again.....signing up for service shouldn't be this difficult.

    Connected Life by Cincinnati Bell - isps - Updated June 2026

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