Went there on 2 different occasions to get new phones due to age and breaks. Was given the best…read moreoptions without being pushed to directions for sales. Highly recommend this store.

A salesman, Randy, just said we are in sales, we don't do customer support. Does anyone else think…read morethis is an odd statement? Good companies have everyone helping with customer support. The Milford Verizon person was very helpful, this location failed. Something to consider.

really helpful employees! helped us upgrade old old phones to 14, all we had to do was switch phone…read morenumbers. also got free trial for home internet.

So this comes down to a lesser of evils situation. I have been to various Verizon locations around…read moregreater Cincy in my time living here. This is the first time I was upgrading since moving to the east side, so I came to this store. It is a quite large and modern location compared to all others ive visited. They have a bigger selection of devices out on display, as well as accessories. I had a decent experience at the store, but my frustration comes later, when I looked at the account online and they had messed some things up. This resulting in me having to call Verizon's 1800 number and was then told that several things were done incorrectly by the store to boost their commission. Really for my money, if I can I either call customer service, or upgrade at Best Buy. If you have to go to a corporate location, this is still the best choice.

If you cancel service 4 days into a billing cycle over the phone and the representative says they…read morecan prorate the bill. They are lying. ended up paying over $120 for 5 days of service. Financial care "All calls are recorded. " Me "Can you review call where proration was offered" FC "Sorry we can't" Me "Then why record them" FC "they are valid charges." Me "Fioptics is going to send me offers every week to come back. I will not return because of this assurance that is not being provided." FC "They are valid charges"

THIS PLACE IS RIDICULOUS!!! I still had a 56$ free my roommate was supposed to pay for because we…read moresplit bills, and somehow my bill went up too 220$?! so I asked them about it and it's a 49$ reconnection fee, and a 19$ late fee. do the math, that's 124$ not 220$. I spoke to an American there a week or so ago, and he said there was fees that should not have been on my account. Alta fiber also took 219$ dollars from me and still wanted me to pay the 219$ again. they told me I'd get it back April 10th, here it is may 5th, I never got it back. Alta fiber customer service is trash! they do not care about their customers. they're scammers!

I just wanted to say that Conner Campbell was so very helpful to me on two different occasions…read more Being older and not really understanding streaming is frustrating. So he was able to help me find the perfect package for me and he was very kind and understanding. I hope he gets acknowledged for his outstanding customer service.

Just love it when the only internet provider in town tells you they are open til 8 and you show up…read moreat 6:30 only to find they closed at 6pm. Way to go, Spectrum! You SUCK!!!!!

Transferred service out but have been trying to log into their website to make payments on my prior…read moreservice. Website glitches put every time I try. Try calling for tech support and can't get through to an agent cause I don't have active service. Can't make a one time payment through the website since I don't have my account number. At this point they might get their money or they might not. I am sick of trying.

I have dealt with these people long enough! Online in Sept they told me that they would drop my…read morebill to 29.00 a month for service to my Ipad. I use it mainly for my vendor business. Soooo I get my bill and its 100.00 a month. WTH I argued about the sept quote. The person told me she couldn't do that. She also argued with me that I couldn't make a phone call on that Ipad though it has a phone number, just like a phone, and I can do facetime on it. They are just full of it and don't know what they are talking about, worst customer service. I am going to look into another service

I loved the service and the worker there named Kalub was superb and knowledgeable. It's like he…read moreknew everything about technology. I left with exactly what I wanted and felt happy with my experience. The best salesman I ever met!

First they raise your internet rate every couple months with no explanation. Then when you go to…read morecancel, they suddenly are willing to work with you on lowering your bill and give you the run around so you won't cancel. Then when you cancel in a billing cycle, they don't send you a statement for what is supposed to be your last bill. They just send you to collections. Then when you call them out on it, they try to gaslight you saying they did send you statements by sending you one in the middle of the call that somehow gets through to your email when all the others in the past failed. Don't give them your business. Spectrum is ran and operated by a bunch of crooks.

Tyrese @the Rookwood store in cincinnati is amazingly Helpful, patient,& knowledgable! I love to…read morerave about great customer service, because it's SO rare these days! Spectrum is really lucky to have this guy on board,& I was very lucky to find him when I was desperate for mobile help. Ever grateful to him!

This review is only for the customer service I received when I ordered... I haven't actually gotten…read morethe service yet, but I expect it soon. (And can update my review.) I called mid-day yesterday and was immediately connected with a rep. I didn't catch his name, but he was extremely helpful and the process was very easy. It certainly didn't sound like he was scripted, and he was completely honest with me the entire time. It was funny, my info was taking a few moment to processed, and I joked about how slow their internet was... Apparently most of the employees have it in their home, but they don't have it at work, so they always joke about how they should actually have it at work. (Makes sense, right?) Yeah, it sounds strange, but apparently the service isn't offered in their area, so they couldn't get it unless they expanded. Sorta interesting. Anyhow, I was really happy with the sincerity and the service I received. It was very personal and helpful - i.e. I wasn't treated like a moron, since apparently many of their customers are tech-savvy. I just hope their broadband is as good as their customer service... fingers crossed!

This is really not my rating, for I rate these people with a no star. You just can't get through…read moreto these people, for all you get is a busy signal.

Worst ever and I feel like I've been robbed $6k the past 10 years of my life…read more Here is some insight chances are if you live in an apartment, condo or townhome you have as well been robbed. Most multi unit dwelling units can only get up to 50mbps though their Fioptics (they don't tell you this when you sign up). This is because most apartments don't let them install what needs to be installed to get more. So you are paying the same price for 50mbps as someone getting 600mpbs. It is shady and wrong. I put in my address and my friends who has an upgraded unit into her house for price comparison. This is highway robbery. Protect yourself and if you need internet get a different provider if you live in a multi unit dwelling unit. Or ask to see if they have the upgraded unit on the outside of your building for each unit. If not buyer beware.

Pay for 2.5 gbps and get 200mbps. Terrible customer service. Outages often. Verizon's mobile…read moreHotspot is better, cheaper, and more reliable that altafiber/cincinbell and eero