really helpful employees! helped us upgrade old old phones to 14, all we had to do was switch phone…read morenumbers. also got free trial for home internet.

So this comes down to a lesser of evils situation. I have been to various Verizon locations around…read moregreater Cincy in my time living here. This is the first time I was upgrading since moving to the east side, so I came to this store. It is a quite large and modern location compared to all others ive visited. They have a bigger selection of devices out on display, as well as accessories. I had a decent experience at the store, but my frustration comes later, when I looked at the account online and they had messed some things up. This resulting in me having to call Verizon's 1800 number and was then told that several things were done incorrectly by the store to boost their commission. Really for my money, if I can I either call customer service, or upgrade at Best Buy. If you have to go to a corporate location, this is still the best choice.

I guess I am going to give a different review than most. I have had Alta Fiber since the service I…read morehad before was constantly going up. I am going on over five years now. When my husband died they were very kind and understanding when I couldn't find a piece of equipment. When I noticed my bill going up they brought it down which I appreciated. Their service is impeccable. I have lost service three times in over five years and for short periods of time. Working from home service without disruption is imperative. Whenever I call customer service they are friendly and helpful. I am actually looking to move and not that my internet service would keep me from buying but I would be disappointed if I couldn't have them as my internet provider. I did call and gave them the address of where I am considering and they are going to help me get Alta Fiber since it's a new build neighborhood.

If only I could give zero stars. Where to start? Intermittent service? Check. Incompetent customer…read moreservice. Check. No one can give me a straight answer. Check. Service was off and on all weekend. Couldn't get an answer from customer service. It was a major outage. It was my box. It was an act of god (kidding on that one). They were going to send a technician out on Monday but then cancelled the appointment when they told me it was a system wide thing. Then internet goes out again for a couple of hours. They say it's a major outage, but it wasn't. Came back on the middle of the night. Then Tuesday morning, while I'm working from home, it goes out again. Call them. They want to send another technician out but thankfully I've got reliable Spectrum coming out tomorrow to end this travesty. Don't switch. It's not worth. If you want to pay peanuts, then you'll get monkeys. We got monkeys and a whole lot of headaches.

I just wanted to say that Conner Campbell was so very helpful to me on two different occasions…read more Being older and not really understanding streaming is frustrating. So he was able to help me find the perfect package for me and he was very kind and understanding. I hope he gets acknowledged for his outstanding customer service.

Just love it when the only internet provider in town tells you they are open til 8 and you show up…read moreat 6:30 only to find they closed at 6pm. Way to go, Spectrum! You SUCK!!!!!

I was very pleased with my experience at this particular location. The person I worked with was…read moreDominic. He was knowledgeable and helpful. This is so different than the Kenwood location, where everyone has an attitude. I went to the Kenwood store for years, i will now go to this location.

This is not specifically any store but the entire company. Be wise and do. It do business with…read moreVerizon in any way shape or form. They are the most unorganized, sloppy, untrained company I have ever done business with.

I just switched service to Boost mobile. If the customer service I received is any indication of my…read morenew relationship with the company, I'm excited. Raquel at the Glenway store was knowledgeable, patient and respectful. She is a great choice for your company!

I loved the service and the worker there named Kalub was superb and knowledgeable. It's like he…read moreknew everything about technology. I left with exactly what I wanted and felt happy with my experience. The best salesman I ever met!

First they raise your internet rate every couple months with no explanation. Then when you go to…read morecancel, they suddenly are willing to work with you on lowering your bill and give you the run around so you won't cancel. Then when you cancel in a billing cycle, they don't send you a statement for what is supposed to be your last bill. They just send you to collections. Then when you call them out on it, they try to gaslight you saying they did send you statements by sending you one in the middle of the call that somehow gets through to your email when all the others in the past failed. Don't give them your business. Spectrum is ran and operated by a bunch of crooks.

I recently moved from one place to another and needed a cable run in the new place. Everything went…read moreaccording to plan and I even got new equipment. The downside is, I had to take the old equipment back, but that only took five minutes. Spectrum has really changed since the old days when you had to wait 30 minutes on the phone to even talk to someone. I have not had to wait at all.

This review is only for the customer service I received when I ordered... I haven't actually gotten…read morethe service yet, but I expect it soon. (And can update my review.) I called mid-day yesterday and was immediately connected with a rep. I didn't catch his name, but he was extremely helpful and the process was very easy. It certainly didn't sound like he was scripted, and he was completely honest with me the entire time. It was funny, my info was taking a few moment to processed, and I joked about how slow their internet was... Apparently most of the employees have it in their home, but they don't have it at work, so they always joke about how they should actually have it at work. (Makes sense, right?) Yeah, it sounds strange, but apparently the service isn't offered in their area, so they couldn't get it unless they expanded. Sorta interesting. Anyhow, I was really happy with the sincerity and the service I received. It was very personal and helpful - i.e. I wasn't treated like a moron, since apparently many of their customers are tech-savvy. I just hope their broadband is as good as their customer service... fingers crossed!

I contacted the company in order to sign up for service. Everything went well in regards to…read moresigning up.....and then I waited....and waited and waited some more. When I called ten (10) days later to ask why I hadn't received any equipment, my order had completely vanished. There was no record of the call or transaction whatsoever. The rep took all of my information, created a username, password, took my credit card - everything, and it was not logged in the system at all. The first phone call took fifteen minutes, and the second one was not any shorter. I am irritated that signing up for service was so ineffective - I hope the actual service is better. I hope I won't need to call again.....signing up for service shouldn't be this difficult.