They charge me $300 a month for tv, internet and they only have two people working. Also all they…read moredo is stand around on their cell phones and waste my time. If there was another place to go I would. This business has very poor customer service.

Terrible internet and cable service.!! What junk. The cable system always has to reconnect and the…read morescreen goes blank. The Internet service will go down, too. The router's red light is on way too much. Rebooting is needed way too often and will not always resolve the problem. For every minute without service, they need to deduct one (1) dollar from your bill. This is piss poor service to have to pay for. It's 2026 and you'd think it was the 1970's. Spectrum does not care, they just want your m-o-n-e-y and that is all.

1/16/2018 was the last review. Was told they had some upgrades coming my way 11-1-2018. It is now…read more8-5-2019 and still nothing. Download 291.77 KBPS Upload 465.48 KBPS. A half mile down the road they have 10 MPBS ( not great but at least usable). 16 year customer at this location who paid for 10 mbps for over 12 years and they cant help me out? I don't care if I am at the end of the line put me on the one a half mile away. Cincinnati Bell at one time set the bar for customer service. I get better service at a chickfila now .

Cincinnati Bell is by far the worst cable/Internet provider I've ever had. I've lived in…read morePittsburgh, Toledo, Chicago, and now Cincinnati. The speed that I paid for, registered far, far less than what I actually received. I switched to Spectrum, and their speeds are six times faster, with no interruption. Cincinnati Bell sucks, the only reason I gave them one star is because I couldn't post a reply with zero stars! Steer clear!

Highly recommend! Alex is wonderful. He spent time answering all my business and tax questions. He…read moreclearly explained the forms I should be filling out so I can keep my new business in good standing.

Excellent company! They provide personal attention and excellent advice to smal businesses…read more Always friendy - always professional.

This is a new location for Cincy Bell, as it was previously located in the Eastgate Mall…read more Unfortunately 1800 customer service does not know they moved and sent me to the mall first. Luckily the experience I had once I found the new store made up for that annoyance. I came here to get a new DVR box as after troubleshooting it seemed my current one stopped working correctly. The store is brand new and gorgeous. It almost does not feel like an actual store at all, with bright modern features and showcasing all their technology. There are items to purchase such as things for a smart home (bulbs, etc). The customer service rep I worked with was super knowledgeable and friendly making a bad situation better. I have been having off and on problems with my account for quite some time and this most recent incident had worn me thin. She took a thorough look at my account and all the issues id experienced and talked to me in depth about them. She credited my account for the most recent troubles, issued me a new DVR box, and even lowered my monthly bill overall. I think from now on I will head straight to the store and by pass 1800 customer service whenever possible. In this instance my problem was solved and my new DVR works great!

Happy to see the new location and close to Eastgate! The store is fresh and modern but still has…read morethe classic atmosphere of Cincinnati Bell. The employees all greeted me with a smile and assisted me with all of my needs. This location is wonderful in the Anderson Town Center. Fast and proficient service, we were even able to talk with the manager as well who was very helpful with all of our questions ! Thanks!

Transferred service out but have been trying to log into their website to make payments on my prior…read moreservice. Website glitches put every time I try. Try calling for tech support and can't get through to an agent cause I don't have active service. Can't make a one time payment through the website since I don't have my account number. At this point they might get their money or they might not. I am sick of trying.

I have dealt with these people long enough! Online in Sept they told me that they would drop my…read morebill to 29.00 a month for service to my Ipad. I use it mainly for my vendor business. Soooo I get my bill and its 100.00 a month. WTH I argued about the sept quote. The person told me she couldn't do that. She also argued with me that I couldn't make a phone call on that Ipad though it has a phone number, just like a phone, and I can do facetime on it. They are just full of it and don't know what they are talking about, worst customer service. I am going to look into another service

First they raise your internet rate every couple months with no explanation. Then when you go to…read morecancel, they suddenly are willing to work with you on lowering your bill and give you the run around so you won't cancel. Then when you cancel in a billing cycle, they don't send you a statement for what is supposed to be your last bill. They just send you to collections. Then when you call them out on it, they try to gaslight you saying they did send you statements by sending you one in the middle of the call that somehow gets through to your email when all the others in the past failed. Don't give them your business. Spectrum is ran and operated by a bunch of crooks.

Tyrese @the Rookwood store in cincinnati is amazingly Helpful, patient,& knowledgable! I love to…read morerave about great customer service, because it's SO rare these days! Spectrum is really lucky to have this guy on board,& I was very lucky to find him when I was desperate for mobile help. Ever grateful to him!

Worst ever and I feel like I've been robbed $6k the past 10 years of my life…read more Here is some insight chances are if you live in an apartment, condo or townhome you have as well been robbed. Most multi unit dwelling units can only get up to 50mbps though their Fioptics (they don't tell you this when you sign up). This is because most apartments don't let them install what needs to be installed to get more. So you are paying the same price for 50mbps as someone getting 600mpbs. It is shady and wrong. I put in my address and my friends who has an upgraded unit into her house for price comparison. This is highway robbery. Protect yourself and if you need internet get a different provider if you live in a multi unit dwelling unit. Or ask to see if they have the upgraded unit on the outside of your building for each unit. If not buyer beware.

Pay for 2.5 gbps and get 200mbps. Terrible customer service. Outages often. Verizon's mobile…read moreHotspot is better, cheaper, and more reliable that altafiber/cincinbell and eero

Went there on 2 different occasions to get new phones due to age and breaks. Was given the best…read moreoptions without being pushed to directions for sales. Highly recommend this store.

A salesman, Randy, just said we are in sales, we don't do customer support. Does anyone else think…read morethis is an odd statement? Good companies have everyone helping with customer support. The Milford Verizon person was very helpful, this location failed. Something to consider.