Not too long ago there was talk of the NEW cable company coming to town. SPECTRUM. The revamp and…read morerebranding of Time Warner but with new internet speeds, new mobile service and a more strict non-negotiable pricing policy. At the time I wasn't a customer do it didn't mean much. Well, I moved recently and was in need of internet service. Unlike the other ISP's in the area the 200+ mb speeds that were advertised were actually available at my address. I did start my experience online by ordering the equipment I needed and picking up on the store. Walking in, I was greeted by still directed to sign in on a tablet. My name was added to a list on the screens displayed through the store and I took some time to checkout the new gadgets. Streaming decides, new cellphone (because they sell cellphone service now), and tablets. The new location is outside of the mall now but still in the Tri County area. It's like walking into Apple or one of the major wireless carriers. Plenty of open space, tables with the new tech and even a lounge area with TV. An over all good experience, reason for only four stars. A bit understaffed in my opinion. Being #7 in line took almost seven minutes to receive service. If your going to attempt to up-sale each customer make sure it doesn't backup the line. Setting up cellphone service is never quick.

I went to the Spectrum store in Springdale (45246) on 9/1/26 to speak with them about adding mobile…read moreto my Spectrum internet account. I ordered iPhone 17 Pro, 512GB, Orange. It was to be shipped to me via FedEx on 9/3/26. Received a voicemail from Spectrum on 9/2 that said they mistakenly shipped the wrong phone and to call them. I called the number in the VM, and they said that iPhone 17 Pro 256GB in Blue was sent instead of what I ordered. They said to call back as soon as I received the package that day via FedEx, and that they would give me a QR code for a FedEx return label to ship it back and that the correct phone was being sent out and would be here by 5pm the next day (9/3). Received the package and it was indeed the incorrect phone (how did they know that ahead of time??) I called back, got the QR code to return it to them, and took that to FedEx and shipped it back. When the correct phone did not arrive the next day I called Spectrum and they had no record of the call. They said if I had received the incorrect phone I should have returned it to the store. They said I had been scammed and it happens all the time. They said that the scammers can change the caller ID to say that it was Spectrum who called, and that hackers can get info and see the orders. They were going to look into in and said I should call back in a week. I called back and they had closed the case as "resolved." I'm not sure why. They actually admitted hackers get in and this happens a lot! Now they say I am responsible for paying for the phone that I sent away. I thought about filing an insurance claim, because we added the Assurant phone protection to our plan, but I would have to pay a $399 deductible and receive a refurbished phone. I do not want a refurbished phone, and don't want to pay for 36 months on a refurbished phone, and pay an additional $399 for it.

1/16/2018 was the last review. Was told they had some upgrades coming my way 11-1-2018. It is now…read more8-5-2019 and still nothing. Download 291.77 KBPS Upload 465.48 KBPS. A half mile down the road they have 10 MPBS ( not great but at least usable). 16 year customer at this location who paid for 10 mbps for over 12 years and they cant help me out? I don't care if I am at the end of the line put me on the one a half mile away. Cincinnati Bell at one time set the bar for customer service. I get better service at a chickfila now .

Cincinnati Bell is by far the worst cable/Internet provider I've ever had. I've lived in…read morePittsburgh, Toledo, Chicago, and now Cincinnati. The speed that I paid for, registered far, far less than what I actually received. I switched to Spectrum, and their speeds are six times faster, with no interruption. Cincinnati Bell sucks, the only reason I gave them one star is because I couldn't post a reply with zero stars! Steer clear!

Highly recommend! Alex is wonderful. He spent time answering all my business and tax questions. He…read moreclearly explained the forms I should be filling out so I can keep my new business in good standing.

Excellent company! They provide personal attention and excellent advice to smal businesses…read more Always friendy - always professional.

This is a new location for Cincy Bell, as it was previously located in the Eastgate Mall…read more Unfortunately 1800 customer service does not know they moved and sent me to the mall first. Luckily the experience I had once I found the new store made up for that annoyance. I came here to get a new DVR box as after troubleshooting it seemed my current one stopped working correctly. The store is brand new and gorgeous. It almost does not feel like an actual store at all, with bright modern features and showcasing all their technology. There are items to purchase such as things for a smart home (bulbs, etc). The customer service rep I worked with was super knowledgeable and friendly making a bad situation better. I have been having off and on problems with my account for quite some time and this most recent incident had worn me thin. She took a thorough look at my account and all the issues id experienced and talked to me in depth about them. She credited my account for the most recent troubles, issued me a new DVR box, and even lowered my monthly bill overall. I think from now on I will head straight to the store and by pass 1800 customer service whenever possible. In this instance my problem was solved and my new DVR works great!

Happy to see the new location and close to Eastgate! The store is fresh and modern but still has…read morethe classic atmosphere of Cincinnati Bell. The employees all greeted me with a smile and assisted me with all of my needs. This location is wonderful in the Anderson Town Center. Fast and proficient service, we were even able to talk with the manager as well who was very helpful with all of our questions ! Thanks!

I have been with verizon for cell phone for years. This was my only time coming here and it was a…read moregood experience. I wanted the s pen icon removed and they did that so im pleased.

This is not specifically any store but the entire company. Be wise and do. It do business with…read moreVerizon in any way shape or form. They are the most unorganized, sloppy, untrained company I have ever done business with.

For the fourth time this month, I experienced an internet outage lasting more than 4 hours. The…read moreweather was calm. It went out at 8pm last night. When I called, I received an automated response saying it would come back on at 11pm. When I called back at 11pm, they updated their response and said 2am. I pay $90/mo for internet only and have been a customer for YEARS. I expect it to work. I hope to find a more dependable service this week.

Horrible company. They overcharged me due to their mistake, and absolutely refused to refund the…read moremoney. I'm disabled and housebound, and they took total advantage of me. They're incompetent and unscrupulous.

An update. I DID change my landline/internet/cable service to Cincinnati Bell! I've had it for a…read moreyear. And... it's pretty great. I changed from Time Warner/Spectrum/Charter. They didn't want to negotiate on pricing, kept throwing on crazy fees and the bill was just huge. So, against my better judgment and out of frustration, I called Cincinnati Bell. The lady I spoke to was really great. I played it col when she asked how much I was paying at Time Warner and how much I wanted to pay. But, ultimately, I got almost the exact same services and my bill was literally half the price of Spectrum. Locked in for a year. No contract. You pay a larger sum for three months so you don't have to pay the huge installation fee up front. I thought it was pretty smart. My service has been really consistent. The cable doesn't go out when the wind blows too hard. The internet is strong. I don't know the download speeds but it works to support like ten devices in my home. I've only had to call them for assistance two or three times. They were nice and helpful. The on demand for Cincinnati Bell tv is a little generic and difficult to navigate and there is really no useful app for a tablet... but it's not a bit deal. My first year is up and my price has increased as "promotions" expire. I figure with companies like Disney and FX building their own streaming services things with cable companies are going to be weird. It hasn't gone up much, though. And I'm not under a contract. So if I want to dump cable and move to Sling, I can whenever I want.

After a software update I am getting pop up messages about updating storage on my TV. I can't…read moreunderstand why they don't debug the new software or revert back to the previous version until they fix it. I believe Altafiber TV service has been hacked but they won't allow the poor agent to admit it. One more pop up message and I'm gone! Altafiber needs to start providing customer service by showing concern about problems with their service. I feel sorry for the poor agents that have to deal with customer complaints.

Went there on 2 different occasions to get new phones due to age and breaks. Was given the best…read moreoptions without being pushed to directions for sales. Highly recommend this store.

If I could give it sub-1 star, I absolutely would…read more Tried to switch over service to another carrier and close account. One of the phones needed to be paid off. Fine, understandable. Was told we could only pay for it in cash (like actual paper money). OK, kinda odd, but whatever. Got cash and returned to be told that, even after fully paying off the phone in cash, as well as the account, the phone could not be unlocked for 35 days due to new FCC rule. When presented with both the Verizon and FCC policy that said otherwise. Still said that phone could not be unlocked to use with another carrier. Said it was a new FCC policy that wasn't yet on either site. Then, initially refused to give a receipt for paying off the account. Said we had to go to Verizon loyalty. INSANE experience... all ready received response back from FCC to file a formal FCC complaint...which I will be doing. Will also be reporting to BBB and local news tipline. Some really shady things going on here. Someone needs to investigate fully. If you think about using this location or Verizon, period,...run