1/16/2018 was the last review. Was told they had some upgrades coming my way 11-1-2018. It is now…read more8-5-2019 and still nothing. Download 291.77 KBPS Upload 465.48 KBPS. A half mile down the road they have 10 MPBS ( not great but at least usable). 16 year customer at this location who paid for 10 mbps for over 12 years and they cant help me out? I don't care if I am at the end of the line put me on the one a half mile away. Cincinnati Bell at one time set the bar for customer service. I get better service at a chickfila now .

Cincinnati Bell is by far the worst cable/Internet provider I've ever had. I've lived in…read morePittsburgh, Toledo, Chicago, and now Cincinnati. The speed that I paid for, registered far, far less than what I actually received. I switched to Spectrum, and their speeds are six times faster, with no interruption. Cincinnati Bell sucks, the only reason I gave them one star is because I couldn't post a reply with zero stars! Steer clear!

Highly recommend! Alex is wonderful. He spent time answering all my business and tax questions. He…read moreclearly explained the forms I should be filling out so I can keep my new business in good standing.

Excellent company! They provide personal attention and excellent advice to smal businesses…read more Always friendy - always professional.

This is a new location for Cincy Bell, as it was previously located in the Eastgate Mall…read more Unfortunately 1800 customer service does not know they moved and sent me to the mall first. Luckily the experience I had once I found the new store made up for that annoyance. I came here to get a new DVR box as after troubleshooting it seemed my current one stopped working correctly. The store is brand new and gorgeous. It almost does not feel like an actual store at all, with bright modern features and showcasing all their technology. There are items to purchase such as things for a smart home (bulbs, etc). The customer service rep I worked with was super knowledgeable and friendly making a bad situation better. I have been having off and on problems with my account for quite some time and this most recent incident had worn me thin. She took a thorough look at my account and all the issues id experienced and talked to me in depth about them. She credited my account for the most recent troubles, issued me a new DVR box, and even lowered my monthly bill overall. I think from now on I will head straight to the store and by pass 1800 customer service whenever possible. In this instance my problem was solved and my new DVR works great!

Happy to see the new location and close to Eastgate! The store is fresh and modern but still has…read morethe classic atmosphere of Cincinnati Bell. The employees all greeted me with a smile and assisted me with all of my needs. This location is wonderful in the Anderson Town Center. Fast and proficient service, we were even able to talk with the manager as well who was very helpful with all of our questions ! Thanks!

I was very pleased with my experience at this particular location. The person I worked with was…read moreDominic. He was knowledgeable and helpful. This is so different than the Kenwood location, where everyone has an attitude. I went to the Kenwood store for years, i will now go to this location.

This is not specifically any store but the entire company. Be wise and do. It do business with…read moreVerizon in any way shape or form. They are the most unorganized, sloppy, untrained company I have ever done business with.

First they raise your internet rate every couple months with no explanation. Then when you go to…read morecancel, they suddenly are willing to work with you on lowering your bill and give you the run around so you won't cancel. Then when you cancel in a billing cycle, they don't send you a statement for what is supposed to be your last bill. They just send you to collections. Then when you call them out on it, they try to gaslight you saying they did send you statements by sending you one in the middle of the call that somehow gets through to your email when all the others in the past failed. Don't give them your business. Spectrum is ran and operated by a bunch of crooks.

I recently moved from one place to another and needed a cable run in the new place. Everything went…read moreaccording to plan and I even got new equipment. The downside is, I had to take the old equipment back, but that only took five minutes. Spectrum has really changed since the old days when you had to wait 30 minutes on the phone to even talk to someone. I have not had to wait at all.

An update. I DID change my landline/internet/cable service to Cincinnati Bell! I've had it for a…read moreyear. And... it's pretty great. I changed from Time Warner/Spectrum/Charter. They didn't want to negotiate on pricing, kept throwing on crazy fees and the bill was just huge. So, against my better judgment and out of frustration, I called Cincinnati Bell. The lady I spoke to was really great. I played it col when she asked how much I was paying at Time Warner and how much I wanted to pay. But, ultimately, I got almost the exact same services and my bill was literally half the price of Spectrum. Locked in for a year. No contract. You pay a larger sum for three months so you don't have to pay the huge installation fee up front. I thought it was pretty smart. My service has been really consistent. The cable doesn't go out when the wind blows too hard. The internet is strong. I don't know the download speeds but it works to support like ten devices in my home. I've only had to call them for assistance two or three times. They were nice and helpful. The on demand for Cincinnati Bell tv is a little generic and difficult to navigate and there is really no useful app for a tablet... but it's not a bit deal. My first year is up and my price has increased as "promotions" expire. I figure with companies like Disney and FX building their own streaming services things with cable companies are going to be weird. It hasn't gone up much, though. And I'm not under a contract. So if I want to dump cable and move to Sling, I can whenever I want.

After a software update I am getting pop up messages about updating storage on my TV. I can't…read moreunderstand why they don't debug the new software or revert back to the previous version until they fix it. I believe Altafiber TV service has been hacked but they won't allow the poor agent to admit it. One more pop up message and I'm gone! Altafiber needs to start providing customer service by showing concern about problems with their service. I feel sorry for the poor agents that have to deal with customer complaints.