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    is very bad 7 desks but only one person working and he's slow and not nice I wait more than 45 minutes I end up leaving and wasted my time

    Jaccard W.

    Not too long ago there was talk of the NEW cable company coming to town. SPECTRUM. The revamp and rebranding of Time Warner but with new internet speeds, new mobile service and a more strict non-negotiable pricing policy. At the time I wasn't a customer do it didn't mean much. Well, I moved recently and was in need of internet service. Unlike the other ISP's in the area the 200+ mb speeds that were advertised were actually available at my address. I did start my experience online by ordering the equipment I needed and picking up on the store. Walking in, I was greeted by still directed to sign in on a tablet. My name was added to a list on the screens displayed through the store and I took some time to checkout the new gadgets. Streaming decides, new cellphone (because they sell cellphone service now), and tablets. The new location is outside of the mall now but still in the Tri County area. It's like walking into Apple or one of the major wireless carriers. Plenty of open space, tables with the new tech and even a lounge area with TV. An over all good experience, reason for only four stars. A bit understaffed in my opinion. Being #7 in line took almost seven minutes to receive service. If your going to attempt to up-sale each customer make sure it doesn't backup the line. Setting up cellphone service is never quick.

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    3 months ago

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    2 months ago

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    8 months ago

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    1 year ago

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    1 year ago

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    10 months ago

    Wait for over a hour now. 7 computer screens and only two workers. Kinda crazy for a single drop off return.

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    10 months ago

    Two people staffing 7 kiosks. One employee just closed up shop with 10 people queuing in the store. Be prepared for at least an hour wait.

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    9 months ago

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    10 months ago

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    4 years ago

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    7 years ago

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    7 years ago

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    3 years ago

    Horrible customer service excessive wait times. Multiple workers available, none servicing customers.

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    4 years ago

    Love them cannot believe the service at this store outstanding. Very very good experience at this store

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    4 years ago

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    3 years ago

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    4 years ago

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    7 years ago

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    4 years ago

    I Love Them At This Store I Love The customer service it's Always A Good Time With The Workers

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    5 years ago

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    6 years ago

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    Consolidated Communications

    Consolidated Communications

    (1 review)

    Worst service ever, I have been a costumer for 5 years and never received speeds promised, in fact…read moremost time they fall well bellow standards and that is when it's even working. service has always had issues. They need to upgrade their infrastructure but refuse. I have no other choice to us them for internet so I am forced to pay high prices for infierior services. If you have other options even if you have to pay double do it! Do not go. With these guys. I tried to file a complaint multiple times and it goes on deaf ears it just gets lost and I do not hear back at all. They are crooks! Go with someone else. Please I beg you!. The only bright side of this company is the tech's that work in my area. They are great, but sad that I know them on a first name basis by how much they have been to my house. They get no support from their company.

    From the owner: Consolidated Communications is a leading Internet service provider in eastern Ohio, offering fast…read morespeeds, customer service, and affordable prices for homes and small businesses. Get your favorite shows, movies and games on any device by adding our streaming TV service. Enjoy fast installation and 24/7 tech support for any of our flexible packages. Service is available throughout Montgomery and Butler County, including Germantown, Middletown, Farmersville and Franklin, Ohio. You can manage your account entirely online, including paying your bill, upgrading service, and getting your questions answered. See our website or give us a call to order service today!

    Spectrum - televisionserviceproviders - Updated May 2026

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