I just wanted to say that Conner Campbell was so very helpful to me on two different occasions. Being older and not really understanding streaming is frustrating. So he was able to help me find the perfect package for me and he was very kind and understanding. I hope he gets acknowledged for his outstanding customer service. read more

Just love it when the only internet provider in town tells you they are open til 8 and you show up at 6:30 only to find they closed at 6pm. Way to go, Spectrum! You SUCK!!!!! read more

A very long frustrating wait to turn in equipment. They should allow people dropping off a quicker line rather than having to wait behind customers who need lengthy assistance. read more

Spectrum lies. We attempted to cancel our internet service last year because after multiple calls no one could help us lower our bill and they failed to actually cancel the service. They then tried charging us for 2 additional months. We recently tried to givebthem a second chance. Spoke with a rep over the ohone wgo said the past due balance would be disputed for us and we wouldn't have to pay it if we started a new account. Before we even received our new modem in the mail we got a call from someone telling us if we didn't pay the old balance it could affect our new account. After making additional calls, we were told they would not work out anything with us and we had to pay what they said we owed. So before we even started our new services we told them to just cancel everything. We will never use Spectrum again. read more

Absolute disaster. No sense of urgency at all. Excessive wait times. You cannot simply return equipment you have to wait in line behind customers who are shopping and want explanations on every feature. They should have an express lane for returns or the guy who does nothing but float in case their is a problem needs to expedite returns. Truly awful. read more

I had to come and leave a review for this store and it's employees. They have never ever been anything but pleasant and extremely accommodating. I have been very sick and struggling as we all are lately to make ends meet, yet the store manager and one of their awesome associates helped me to set up my internet so that I could get back to life!!! They were truly my angels in disguise!!! THANKYOU!!!! read more

Spectrum needs to better manage they're customers. Not sending things when they need to. All they want is your money. Worst ever place to get WiFi or mobile service . Do not recommend read more

Wanted to change phone lines to Spectrum. Took 2 days to switch over, three calls to customer service and two visits to the store. No phone service during that time. Unacceptable! read more

Spectrum service suck in Wadsworth so bad every day is an outage and they don't give you a credit for the service, when it's out. this is the last straw & having service with them they continue to have outages every day and don't credit their customers that pay monthly read more

Worst customer service and Spectrum service is terrible. Tells me to call a customer service line for billing issues because the bill is outrageously priced. Then I call and they are not taking customer service calls due to dispute with pricing with Disney. Why even tell me to call a line that is not taking calls. Then I wait over an hour to replace a broken remote while at least 3 employees wonder around the store and 2 need to work with one guest. Give it zero stars if it was an option. read more

Nice store in strip mall - but was very taken aback by lack of support, effect and communication on a visit last Monday, 4/19. I went in to get 2 cable cards I was told I needed to upgrade my system. The gentleman who helped me barely made eye contact, mumbled and said he'd see if they had cable cards in stock. After having tried several times to confirm they had them before coming - I was clearly upset when he said they didn't have any. Not only that, he said they rarely carried any. When I explained that the service rep on the phone said they almost always have them, he said, "yeah, i know, but we rarely do". So I said they should tell their reps that -- to which he said, "we have"....well, they didn't get the message. So, while visibly upset, he simply stared at his monitor, clicked away and didn't look up. So, I finally said, so is there anything you can do for me. He said "No, you'll need to call service to have them shipped to you." Couldn't he have been more empathetic, more engaging, more helpful -- like ordering them for me? No, I guess that's asking too much. Ridiculous. read more

When we upgraded our internet speed we needed new equipment (the equipment we had from was over 5 years old anyway and wasn't working the best anymore). The customer service agent told us we could go to this location and pick up our new equipment and drop off our old saying that everything was there for pick-up. We arrived and there was a line, an employee came up to my husband and was dismissive. My husband told him that he was just on the phone with customer service and was told he could drop off and pick up another modem and router. The employee sighed and took my husbands name and he told him to wait in line. He waited 20 minutes and the employee came up to him and told him they are out of stock and walked away. My husband stopped him and told him that he was told the items was in stock and asked him if he was sure because the customer service agent on the phone said they put the items back for him. The employee got rude, no reason for it since my husband at no point was rude with him, and said "We're out". The following day we went back to try again, everything was available. Guess the employee just isn't happy with his currently line of employment and enjoys taking it out on customers. read more

It's criminal to charge a full month after canceling a few days into the billing cycle. This should be illegal. Ethically obtuse and corrupt company policies read more

Spectrum internet is WAY overpriced and extremely unreliable. I have constant packet loss and spectrum has already been out here to fix the issue, but it never gets fixed. But they have no problem charging me full price for service. read more

Spectrum's internet is so unreliable. I pretty much had to reboot my modem every other day as it kept dropping even though I replaced it at least 3-4 times. Most of my friends have the same problem. On top of being so unreliable, Spectrum cut the service in my area for almost the whole day without any notifications. I had to go to my office for an important meeting (I was still working remotely). The customer service is so arrogant and does not care to accommodate customers' needs. If you have another option, DO NOT USE Spectrum. I'm so glad I signed up with another provider with reliable and MUCH faster downloads and uploads at a cheaper price than Spectrum. read more

Internet is way overpriced for what is actually provided and very unreliable. Customer service sucks too!

This Cable company is awful! I have to reboot my TV ever morning! And don't get me started on the cost! Get anything else! Use an antenna if necessary! read more

think of the worse customer service ever ! then multiply that by ten million ! *ups return feature was nice.

1 employee. 17 customers waiting. Manager was here but left. Sad that they have this poor kid trying to take care of all of these people alone. Today is 3/6/23 and it is almost 7:00 p.m. I don't know who the big guy Manager was that left his employee with all of these customers but he doesn't deserve his job. Shame on him and Spectrum for allowing itvto he this way. We were here to purchase new phones. You've lost the sale and a customer. Shame. I wish there was a lower rating than 1. read more

This company does not have any Customer service care. The people on the phone are very nice but Spectrum doesn't care that their customers are serviced. If you have a problem it's always two or three days till they get to you. They have many excuses. If you're considering Spectrum I would run like crazy and find another Internet service. read more

There were no customers in the large store and about 6 salespeople. I was away from everyone and told to put a mask on. Stores and even government agencies in Ohio (BMV) have relaxed the mask mandate and are using common sense. The salespeople in Spectrum were on a power trip and told me I had to put a mask on to receive service. I decided to wait outside. They made me feel like they didn't care if they got my business. read more