We worked with Manager Jacob late on a Friday and he stayed with us - provided knowledgeable and enhanced services information. He helped us upgrade one of our phones, included appropriate extras and we even picked up a smart watch. Very pleased with this store. read more

I've been an AT&T customer for decades but I can't recommend this store right now. Hopefully it will get back to the level of trust I'm accustomed to there but this manager was deceptive. When changing my plan trying to save money she added things we had not discussed and didn't tell me what I would lose by changing plans. She also added insurance and the next up plan before discussing either with me. I picked up on the insurance and called her out on it but missed the other one and have to cancel it with the company. read more

4 trips to this location since we signed up for Direct TV and internet in August - internet order was not placed so we were without it for a week; they gave me the wrong charger (an extra one) for my new phone; billing issues that we addressed 2 more times. The "manager" was supposed to look into the billing and call us back - never heard a word. We finally went to another location to resolve our issue read more

Terrible service, do not go here. Lied about the rates that my phone would be. They also never sent in my trade in and just kept it in the back room for several weeks until I found out. read more

Discounts that were promised for being a nurse were removed without notice on 6 lines after three months. Was charged for two internet services for my house that I never used and didn't realize I was being charged double for. I didn't realize I was being overcharged for several months because of their "discounted autopay". The company refused to give me back any of my money back. I was cheated out of thousands of dollars. I admit this is partially my fault for not paying attention to my bills. I just thought AT&T was more honest than this. This is by far, without a doubt, the WORSE cellphone company I have EVER done business with. read more

I've been waiting an hour. It's two weeks before Christmas. It's a Monday night. Evidently corporate will only staff two people per shift. If you see me, sitting here, writing this review, please take me out of my misery. I'm half German and half Irish. That means I'm hairy. I'd rather have a Brazilian wax than ever come back to this store. Worst. Wait. Ever. read more

As you can see, I don't write many reviews unless it's phenomenal or horrible. Well, this review is the latter. Find another AT&T location to visit. They are very dysfunctional; with 3 employees and a manager in sight, only two employees are working while the manager holds a clipboard waiting for someone to check in. Waited for 30 mins before finally giving up since the waiting line never moved. Pathetic! read more

I placed an order online to pick up a new galaxy S10+ and had to pick it up at the Beechmont location. When I arrived it was around 7:20pm and they close at 8pm. When I walked in I could see that the manager..Robert, as well as the other 2 sales associates on the floor were all busy helping other customers. After a few minutes of standing, Robert asked what he could help me with...I then proceeded to tell him I placed an online order and was there to pick it up. He said okay someone will be with you shortly, so I decided to take a seat. After about 10 mins. Robert was finished helping his customer but instead of helping me next, he then proceeded to walk to the other sales associates and try to up-sell them Direct TV. I guess since, I placed an online order and was already an AT&T customer, he didn't want to help me because he couldn't up-sell me on anything. Finally after 20-25mins. One of the other associates became free and helped me out. By this time it was around 7:40pm and instead of helping me transfer all my information over to my new phone he told me that I would have to take it home to do that because it would take too long, I also have to send my old phone back myself. Normally I go to the Amelia location and they always have helped me transfer over my data to my new phone and have always sent my old phone back for me. During this time, Robert decided to come over and try to up-sell my friend who came with me. She currently has Sprint, so he tried to get her to switch to AT&T and also buy DirectTV...we were both annoyed since he wouldn't help me out to begin with. I have worked in management for over 8 years and that's not how a manager treats their customers. I definitely won't return to this location, it was a waste of my time. **Also everytime I try and post this review on their website, it gets deleted within a few minutes every time!** read more

Waited for an hour to switch a SIM card from a 5 to a 6. The worst part was the customer service from the manager Patrick. He would not allow an elderly couple come in because it was 5 minutes after closing. It's a common curtesy my wife and I even offered them our spot and the manager just put his head down as if he didn't hear us when he clearly did. Horrible. Will never come back to this location!! And are honestly considering switching over services because of the continuous lack of customer service! DISGUISTED!!! read more