At this store I bought new iphone 16 and screen cover which had a lifetime warranty. Have tried…read morenumerous times here and Florida to get the screen cover replaced. Paid $9.99 to have it shipped, (it was supposed to be fully covered) It never arrived, went back to this store today and was treated incredibly poorly, asked to speak to manager, was refused, asked for the identity of the onsite employees, was refused. Was told if I wanted a replacement I had to buy it. Was told to leave the store because I insisted that a lifetime warranty must be honored. I am preparing legal action, at minimum a small claims filing, but one of my attornies suggests we can do more. VERY RUDE PEOPLE...I was dressed in work clothes...I think they assumed they could get away with this because I looked like a working stiff. That is a foolish error, and there will be a price to pay. In addition to being a past special forces soldier and combat vet, I ran the financial services arm of a $35 billion dollar company, served on several NYSE company boards, and several major national charities...I have not been treated so shabbily in countless years.

Great customer service when stopping by this location. Unfortunately it did not seem my information…read morefrom Dayton was in their computer system so I will need to go to a different location. I did appreciate the prompt greeting and customer service by the employee and would return.

Ordered my phone online for pickup in the store. When I got the message that my order was ready and…read morewent to the store, I was completely ignored. No one greeted me, but there were three tables of people just sitting around talking, so I had no clue who actually worked there. I honestly wondered if they thought I just came in and sat down on the couch in the middle of the store to rest. It was honestly one of the most weird retail experiences I have ever had.

Terrible service. Younger lady working there two months was clueless, combative and rude! Went…read moreacross parking lot to Best Buy for better service from their mobile department and switched carriers after that experience. Think twice before visiting this location!

They don't know anything about the phones they sell. I am an older person they took advantage of my…read moreage. Sold me a phone told me nothing about being charged $55 when I brought it back. The phone did not work well. they called 611 to get help. Don't buy anything from AT&T

CONSUMER BE AWARE! I recently checked into the AIR internet service at the Kenwood Mall location. I…read morewas told by a representative that it would come with a 30 day trial. Only after one day I got a notification from att that their would be a draft from my account 7 days after. 7 days is not 30. I called the store from which I got it from they were no help. I called customer service they were no help. This is not how companies that are in the customer service line of business should conduct themselves. If I could give them a negative star rating i would.

Don't come in on a Saturday unless you're prepared to wait a few hours. The staff is helpful once…read moreit's your turn, but there really needs to be more than two people working the floor--especially on a day they KNOW is consistently busy. It might also help to ask the customer their reason for visiting when checking them in, so people with simple questions or quick transactions aren't waiting two hours unnecessarily. Thank you.

Great service!!! It's a bit of wait since only one person working at the time I'm in. Massiel was…read moresupper helpful with my upgrade. They have a great selection of popular devices. They are running a high value trade in, I was able to trade in my phone and get 830 off new phone.

it was a nightmare no one there knew anything about my problem with my phone they had to call 611…read more So they aggressively sold me a new phone but no one told me anything about being charged $55 when you bring it back within 2 weeks. please don't buy anything from AT&T they are not professional if you look up Fraud and scam it is AT&T and the people who work there here. Don't go to Rookwood and Kenwood location

From the owner: AT&T, serving over 81 million wireless customersread more

I will say my experience with the Verizon Corporate store at Eastgate in Cincinnati, Ohio wasn't…read moregood at all. First there's a lot of offers from Verizon online and advertised on TV! I had a Scheduled Appointment at the Eastgate Store. Upon arrival I noticed that there were NO SIGNS for promotions from Verizon's Ads! There were very little people inside besides the Verizon employees maybe one or two customers. I was greeted by an employee who said he could help me. He escorted me to a table. I told him who only identified himself as "TC". (I noticed on the way out none of the employees had name tags). Anyway, when we sat down I noticed Regular pricing on a sticker affixed to the Table. Still NO PROMOTIONAL PRICING as seen on TV nor Online! I told TC I was wanting to Come over to Verizon from AT&T because my daughter wanted a New iPhone & I was bringing over my iPhone 13 Pro Max to Verizon too. I told TC about the Promotions that were being advertised, but he didn't say anything. TC just started asking me my name, address, and what plan did I want. I informed him I wanted the plan I seen on TV &/ or on the internet for bringing my phone to them along with 2 phone numbers. There was a Gift Card, pricing to be around like $50 a piece w/ unlimited data all on The internet, but with me going into the store I got offered NONE OF THAT. When I inquired about that, TC said I would have to go Online for that. I asked TC so what you're telling me by coming into this store I have to pay FULL PRICE? He Said "YES" Even though the Ads and promotions don't end until January 31st? He Said "Yes". I asked TC does Verizon have a Discount for Disabled Veterans or Veterans? TC said yes he thought but I would have to go ONLINE to get that Promo. Why does Verizon have these Stores if they're just going to tell you to go to their website? I felt like a fool! I got up and walked out. Still NO CUSTOMERS except one or two (Probably complaining about their bills). I drove over to Beechmont and I saw that Verizon Store's parking lot filled with Cars. However, I didn't go inside because ONE I didn't have an Appointment and I can't stand for very long. I saw an AT&T store on the same side of the road so I decided to stop there to see if I could lower my bill. That woman helped me lower my bill! So I will not be going to VERIZON!!! And I will never step foot in the EASTGATE VERIZON STORE AGAIN!! And when I lived in Florida I was a customer of Verizon Cellular Service and I had Verizon's Internet and DIRECTV combo. I raved about Verizon, but never again! The Employees at that store ruined Verizon's Chances of me coming back to Verizon. I know I'm just a NUMBER to Verizon and Verizon really don't care about their Customers at least that's the way I felt at the Eastgate store!!

Grant was an excellent partner at helping me choose my new iPhone 14. He also reminded me about…read moreInternet! I had forgotten that I wanted to ask. I'm in a Spectrum heavy area. Now I have 5g beautiful Internet. This young man was excellent at answering all of my questions. I cannot say enough about this amazing service that Grant provided at the Milford Verizon Store. We will see Grant soon to upgrade my Dad's phone, iPad, and now Internet! Great job Grant and the Milford Verizon.

Pretty straightforward it's a good Verizon store. They help people I traded in my phone and got a…read morenew galaxy S23

Very rude. Don't go to this one go to another. Don't even call them not very helpful and will just…read moretell you to call 611 instead of helping with things. They have done this multiple times.

An update. I DID change my landline/internet/cable service to Cincinnati Bell! I've had it for a…read moreyear. And... it's pretty great. I changed from Time Warner/Spectrum/Charter. They didn't want to negotiate on pricing, kept throwing on crazy fees and the bill was just huge. So, against my better judgment and out of frustration, I called Cincinnati Bell. The lady I spoke to was really great. I played it col when she asked how much I was paying at Time Warner and how much I wanted to pay. But, ultimately, I got almost the exact same services and my bill was literally half the price of Spectrum. Locked in for a year. No contract. You pay a larger sum for three months so you don't have to pay the huge installation fee up front. I thought it was pretty smart. My service has been really consistent. The cable doesn't go out when the wind blows too hard. The internet is strong. I don't know the download speeds but it works to support like ten devices in my home. I've only had to call them for assistance two or three times. They were nice and helpful. The on demand for Cincinnati Bell tv is a little generic and difficult to navigate and there is really no useful app for a tablet... but it's not a bit deal. My first year is up and my price has increased as "promotions" expire. I figure with companies like Disney and FX building their own streaming services things with cable companies are going to be weird. It hasn't gone up much, though. And I'm not under a contract. So if I want to dump cable and move to Sling, I can whenever I want.

After a software update I am getting pop up messages about updating storage on my TV. I can't…read moreunderstand why they don't debug the new software or revert back to the previous version until they fix it. I believe Altafiber TV service has been hacked but they won't allow the poor agent to admit it. One more pop up message and I'm gone! Altafiber needs to start providing customer service by showing concern about problems with their service. I feel sorry for the poor agents that have to deal with customer complaints.

The employees are the only thing good about this place. They never have anything I need, hell they…read moredon't even sell packs of cigarettes how do you call yourself a smoke shop and not sell cigarettes?

Everything you want and would need to find in your local headshop. I went in a while back looking…read morefor papers and was surprised by the massive selection they offer. They have a large variety of pipes, grinders, vapes etc.. but I was truly impressed by the owner. You can tell this owner really cares about his customers, going the extra mile to talk, engage and direct customers to products that fit their needs best. The owner also has a great sense of humor! Phenomenal service.

Great owner very helpful and they have a huge variety of product. Everything you need for your…read moresmoking or vaping needs.

Terrible service. Sold me a dry herb vaporizer for over 50% of its original price. I do not…read morerecommend buying anything form here they will up charge.