I've been an AT&T customer for decades but I can't recommend this store right now. Hopefully it…read morewill get back to the level of trust I'm accustomed to there but this manager was deceptive. When changing my plan trying to save money she added things we had not discussed and didn't tell me what I would lose by changing plans. She also added insurance and the next up plan before discussing either with me. I picked up on the insurance and called her out on it but missed the other one and have to cancel it with the company.

We worked with Manager Jacob late on a Friday and he stayed with us - provided knowledgeable and…read moreenhanced services information. He helped us upgrade one of our phones, included appropriate extras and we even picked up a smart watch. Very pleased with this store.

really helpful employees! helped us upgrade old old phones to 14, all we had to do was switch phone…read morenumbers. also got free trial for home internet.

So this comes down to a lesser of evils situation. I have been to various Verizon locations around…read moregreater Cincy in my time living here. This is the first time I was upgrading since moving to the east side, so I came to this store. It is a quite large and modern location compared to all others ive visited. They have a bigger selection of devices out on display, as well as accessories. I had a decent experience at the store, but my frustration comes later, when I looked at the account online and they had messed some things up. This resulting in me having to call Verizon's 1800 number and was then told that several things were done incorrectly by the store to boost their commission. Really for my money, if I can I either call customer service, or upgrade at Best Buy. If you have to go to a corporate location, this is still the best choice.

The battery on my car key was running low so I needed a new battery. My fiancée highly recommend…read morethis place. He had to get his car key done awhile back. This place has everything battery related. Car/boat/garage batteries, flashlights, led lighting and they even can fix your screen on your cell phones . It was such a smooth and fast transaction for my car keys. They installed it there and the price was reasonable. I highly recommend you come here. Staff is very knowledgeable and helpful.

I needed a replacement battery for my car's key fob and knew this place would have it. Not only did…read morethey have it, the very friendly amd helpful employee behind the counter replaced the battery for me, and it only took a few minutes. The place itself is definitely all about batteries and bulbs. Need a battery for anything? They've got you. Need a light bulb for anything? They've got you there too. And all at great prices.

He told me I needed a new charging part on my iPad. It was totally incorrect. I took it to the…read moreApple Store. It was an internal issue in it charging for it, but have not fixed the issue. On a 200 and something dollars Apple did it for free.

I've taken maybe 7-10 devices of varying types to this CPR store over the past 5 years and have…read morebeen pleased every time. My children can sometimes be rough with drops and such with screens. The value is great as I've gotten several more years of use versus buying new. The personnel are courteous, communicate well, and are good at what they do. Kudos!

If I could give this 0 stars I would. Avoid this store at all costs. I tried to sign up for new…read moreservice, they botched the port and I lost my business line, I took 2 weeks off work and spent over 36+ hours on hold with 9 different departments trying to fix their mistake, they told me "whoopsies were sorry, buy an additional line so that the brand new cell phone you just purchased will work since we messed up the port." I was locked out of all my accounts associated with that phone number, and ultimately lost over $3,000. Just take the time to drive to a real store, you will wait all day just to have everything messed up that they possibly can, then they will tell you since they are not a "real store" they cant fix any of their mess-ups.

They installed the screen protector on my phone. Within a…read moreday, it had completely bubbled and they refused to replace it. $1200 phone, their mistake- and I get to buy a new protector. Fuck this place.

Genuinely don't get how this place is so INCONSISTENT!! You can have a worker that is phenomenal…read moreand takes less than 2 minutes to put a screen on OR someone who doesn't even install the right screen for the right phone! Someone please explain what this worker was thinking??

From the owner: ZAGG Kenwood Towne Centre is a leading retailer of the best tech accessories and mobile solutions…read morein Cincinnati, OH. We aim to help our customers extend the life of their electronics through screen protection, cases, power banks, keyboards, speakers and headphones. Broken InvisibleShield? Why wait for your claim to be processed through the mail when you can visit your local ZAGG store? As an Authorized Warranty Center for damaged InvisibleShield screen protectors, ZAGG Kenwood Towne Centre can process your claim and replace your broken screen protector on the same day. Whether you're in need of industry-leading screen protection for your device or require InvisibleShield warranty replacement, ZAGG Kenwood Towne Centre is here to help. Visit us in Cincinnati, OH today for all of your screen protector and warranty needs, or to browse our industry-leading tech accessories.