Don't try to go to their store for help becuase you will get NONE! And the 800 number doesn't help either. In order for me to change providers, I have to have an account number and transfer pin. I just spent an hour on the phone trying to get the information. My phone is completely broke so this hinders everything. I do not have access to another phone. Because of this they tell me they will call me back in an hour on my work phone (not a cell phone) but I won't be here in an hour so I will most likely miss the call. ALL I want to do is go to another provider who is offering a great deal on phones for new customers. I really tried to be patient but this is the 2nd day that I have been trying to get this transfer number. I need a phone because a close family member is in ICU. It is now 7:09 PM and the store at the place I want to transfer to closes at 8:00. read more