Went there on 2 different occasions to get new phones due to age and breaks. Was given the best…read moreoptions without being pushed to directions for sales. Highly recommend this store.

A salesman, Randy, just said we are in sales, we don't do customer support. Does anyone else think…read morethis is an odd statement? Good companies have everyone helping with customer support. The Milford Verizon person was very helpful, this location failed. Something to consider.

Noah was fantastic. Brought the phone in and 2 hours later it was done!…read more He was very helpful

I registered online to bring my laptop in for a keyboard repair and received a text message…read moreconfirming that they expected me to bring it in today. When I arrived, a guy wearing pajamas was putting a hand written sign on the door saying that they were closed...then he locked the door. Another unhappy would-be customer told me that he'd been told that all of their employee quit this morning. So that level of professionalism kind of speaks for itself, and I'll obviously be taking my business elsewhere.

Don't come in on a Saturday unless you're prepared to wait a few hours. The staff is helpful once…read moreit's your turn, but there really needs to be more than two people working the floor--especially on a day they KNOW is consistently busy. It might also help to ask the customer their reason for visiting when checking them in, so people with simple questions or quick transactions aren't waiting two hours unnecessarily. Thank you.

Great service!!! It's a bit of wait since only one person working at the time I'm in. Massiel was…read moresupper helpful with my upgrade. They have a great selection of popular devices. They are running a high value trade in, I was able to trade in my phone and get 830 off new phone.

This review is for the Eastgate Square location not the Mall. I've been a T-Mobile customer for a…read morelong time. I was having problems with the reader on the cell phone and couldn't get Wi-fi. Diana, Manager, and Ramon were VERY helpful. They ordered me a new phone since it was still under warranty. When the phone came in, they transferred all data. They were both friendly and I was very please with the customer service. Sheila

Josh was great helping my husband and I set up a new plan! Thank you! Made it super simple and easy.read more

We worked with Manager Jacob late on a Friday and he stayed with us - provided knowledgeable and…read moreenhanced services information. He helped us upgrade one of our phones, included appropriate extras and we even picked up a smart watch. Very pleased with this store.

I've been an AT&T customer for decades but I can't recommend this store right now. Hopefully it…read morewill get back to the level of trust I'm accustomed to there but this manager was deceptive. When changing my plan trying to save money she added things we had not discussed and didn't tell me what I would lose by changing plans. She also added insurance and the next up plan before discussing either with me. I picked up on the insurance and called her out on it but missed the other one and have to cancel it with the company.