I canceled my service with Spectrum and returned my modem. I have USPS proof of return AND an email from Spectrum confirming they received it. Despite already confirming receipt in writing, Spectrum continued to claim the equipment was not returned and refused to correct their records. Even worse, they refused to resolve the issue in writing, insisting on phone calls instead -- even though this is a simple correction on a closed account and already documented. I have now made four attempts to fix their error, provided all proof multiple times, and still have not received written confirmation that my account reflects a $0 balance. This should have been resolved immediately after they confirmed receipt. Instead, I had to file complaints with the BBB, FCC, and Ohio Attorney General. Because of this experience, I will not do business with Spectrum again. With 5G home internet providers and other alternatives widely available, there is no reason for customers to tolerate this kind of treatment. Completely unacceptable. read more

Don't ever try to return equipment there. Unless you have an hour of your life to lose. Slow, rude, and incompetent.

Kyle was amazing. He figured out the right size phone for my needs and converted all my data. Thought I would lose it if I had a different number but he did an amazing job! read more

It's a joke. Stay away from spectrum. Go to T-Mobile... fraction of the price and better customer service. Literally nickel and dime you every step of the way. read more

If you go to the "Store" make reservation on line! Then maybe you will oly wait 1/2 hour ton talk to someone as aapoosed to two hours! No satisfaction from store, two phone calls and two on line "chats". If you cancel be sure you do it at end of your billing cycle. Upped my bill and thencharged me a months service for only four days of cable! Terrible customer sevice!!!!! read more

I don't have much experience with the physical store, I've mainly spoken with Spectrum representatives for the Canton area on the phone (who haven't been much help either way), but stay as far away from this internet provider as possible. $55 a month seems cheap for internet but it's WAY overpriced considering you will hardly ever actually get to use it. We've been "in an outage" for upwards of 2 weeks now and it seems that our internet has been down more often than it's been working the entire 5 months we've had Spectrum as our provider. Our modem has been completely shut off and not working for days despite trying to restart it and trying multiple different working outlets in hopes that maybe the outlet it was plugged into blew out. Already in the works to switch to AT&T and cancelling Spectrum once we receive our new equipment. Would never recommend Spectrum to anyone. read more

These people have our service out more than it's in 2 time this week the internet is having difficulty.. we'll give me money towards my account! Cut ur price since ur reveries always down. Spectrum is horrible. read more

Waited over an hour just to drop equipment off. Ridiculous, wish they would have told me at beginning I could have dropped it at UPS store. Would have been much quicker. Tried to shop next door while waiting but text told me to come back..and then still waited over another 30 minutes. read more

I chatted online with Spectrum and was directed to pick up a new router and modem. At the store on Everhart east of Kohl's, I got great help. Todd set me up with a new modem and router and then, researched a govt. program that brought my service cost down to. . . ZERO! OMG, a bad day just took a right turn! I went home, plugged everything in, changed some passwords as Todd explained, and So help me Todd! It's all running smooth. Thank you so much! read more

This is the worst customer service ever. There were six employees and when I got here only one had a customer and the others were standing around. One was putting on makeup, drinking water and trying not to make eye contact with anyone. In the time I spent typing this, there are now 10 waiting and two employees went to the back. I would complain but one of these lazy people has to be a supervisor! I would like to post with NO stars, but they won't let you. read more

I was a pretty happy customer until a few months ago. The first year my promo had me paying $49.99 a month or something like that for internet service. Once the promo was over, it jumped up to $65.99. then shortly after that, they jack it up to $79.99. I realize that most of us rely on the internet for most things. But they have no supply chain issues for providing internet service. They are just jacking up the price because everyone else is. Once I cancelled my service, they didn't cancel it and want to charge me for another month. I'm not paying it. It isn't my fault your company doesn't have good communication within itself. read more

I was in the store 47 minutes prior to closing for assistance with swapping out cell phones and the guy kept telling me I was giving him wrong password then he figured out it was a mistake on his part and had to change settings in the phone and then the password I gave him the first 3 times worked immediately. He was huffing and puffing and had zero patience to do his job. Then the man was trying to tell me the phone was locked by another carrier when this exact phone was bought about a month ago from Spectrum and that was after telling me the IEMEI number or whatever it was called on the phone didn't have service on a Spectrum account. After flipping through some different screens on his computer he seen that he was incorrect again. I felt like he was more concerned with them closing at 8p then helping the customer (me) so by the time 8p rolls around he goes and gets a brand new SIM card puts it in phone and now tells me I have to leave the store and get customer service on the line and give them the new SIM card number and that they can get it all straightened out for me. I made the mistake of walking out of the store without getting his name. I got to my car put all my belongings in the car and went back to the door which they locked behind me but this guy and I believe the manager were still in the showroom, I knocked on the window and asked for the guys name and the other man (probable manager) just kept saying we are closed nothing he could do for me and I again said I just need his name and pointed to the only other person in the store.. he again repeated they were closed and then proceeded to further ignore me (both men did) and the manager is who locked the door behind me so he was aware I was in there one minute prior. I was on the phone with CS and still in the parking lot when a 3rd individual pulled in parking lot with restaurant bags and the two gentlemen let the 3rd man in so maybe they were in hurry because a friend was coming to hang out in the store after hours with food but I can say that's the worst service and attitudes I've dealt with in a really long time and I'm really saddened by the experience and I won't be recommending anyone any one to go there at all, ever again. read more

The manager Maddie is the only saving grace of this Spectrum location. The employees are rude, abrasive in the way they communicate with customers, and refuse to discuss anything or answer any questions unless you were the last name called. Having a reservation didn't help much either. Poorly run business. read more

Worse experience in my life. Went to turn in a converter box in the Canton store. Two and a half hours of waiting, I finally had to leave because I had other places I needed to be. Still 8 people ahead of me according to their screen. Then I found out I could have made an appointment. Customer Service on the phone never told me that. So later I made an appointment for next week. Will see how that goes. I would have rather gone to the dentist and have a tooth extracted rather than deal with these people. They are so slow. The place was packed and only two people working there. read more

Every single time I go into the spectrum store in canton I'm told they no longer do the service I'm looking for whether it be upgrading my phone, exchanging equipment, trying to order a watch and adding it to my plan etc. The Customer service is among the worst I've gotten from anywhere and the wait times are always more than 30 minutes for them to tell you they can't do anything for you. i would recommend going to any other store. read more

I called before coming in to make sure I had exactly what I needed for proof of residents, and when I drove 45 mins up there, waited in line for 40 mins, they told me I needed more. Then, an employee offered me internet for 50$ a month. I accepted and he said he could go next day to install. I told him I needed afternoon or later because I work nights and I sleep in the morning. He called and woke me up at 10 to tell me he was on his way, completely disregarding what I said about when I would be available. Next, the internet wouldn't work within 48 hours. He called a tech to come to my place right before I'm supposed to work and told me that I could be there. No, it takes me an hour to drive to work so I won't be there. Then, he says that I should have one of my friends be there. I am so appalled at how unprofessional and disorganized this company is as a whole, and on a local, and individual level. If you can find literally any other service, I would recommend avoiding spectrum, especially the one on Belden Villiage, read more