Morning Big Little Canton (aka wild wild west) Ms Dymond is a definite 5-star customer friendly…read moreperson who goes above and beyond in helping.

I canceled my service with Spectrum and returned my modem. I have USPS proof of return AND an email…read morefrom Spectrum confirming they received it. Despite already confirming receipt in writing, Spectrum continued to claim the equipment was not returned and refused to correct their records. Even worse, they refused to resolve the issue in writing, insisting on phone calls instead -- even though this is a simple correction on a closed account and already documented. I have now made four attempts to fix their error, provided all proof multiple times, and still have not received written confirmation that my account reflects a $0 balance. This should have been resolved immediately after they confirmed receipt. Instead, I had to file complaints with the BBB, FCC, and Ohio Attorney General. Because of this experience, I will not do business with Spectrum again. With 5G home internet providers and other alternatives widely available, there is no reason for customers to tolerate this kind of treatment. Completely unacceptable.

I have been a Verizon customer for nine years. I stopped at the Belden Village store to check…read moresomething on my phone and was told I could upgrade for a mere $50. My other phone was paid for, I turned it in as asked for. When I got my bill, I was furious. Turns out I did have to buy the new iPhone Pro 16. If it sounds too good to be true it is. I think this was pretty shady.

I went to the Canton, Ohio Verizon store on 4926 Dressler Rd NW yesterday, April 29, 2025 at the…read moredirection of Verizon customer technical help after hours of online consultation. I am a long-time Verizon customer and have had little issues with Verizon until very recently after the purchase of a new phone at the 4926 Dressler Rd, Canton, Ohio store. For some reason, still unknown, Verizon locked me out of my "My Verizon" account and would not send verification texts or emails to me in order to enable me to get back into my account. Verizon online technical support told me to go to this Canton Verizon store and have them call Verizon technical support from the store and validate my identity. This is the only way Verizon technical support could help in this situation because Verizon's system would not send me texts or emails. Verizon technical support told me that authorized Verizon store employees would stay on the phone line with me in a three-way conversation to help with this identity problem. I was very surprised to find that after I explained this to the initial Verizon store employee, she was not interested in doing this at all. She just asked a few basic questions about notifications and texting and then told me I would have to call technical support for help. Another Verizon store employee came over and told the first employee to help someone else. I assume this employee was some kind of supervisor. I told him that I had been on the phone with Verizon technical support for hours and they referred me to this store who had authorized Verizon people that would call technical support and verify my identity. He told me that it sounded like I needed to call technical support! I once again told him that Verizon technical support told me to come to this store to validate who I am. He and the first employee absolutely did not want to spend time with me on this problem once they found out I was not buying anything I believe. The second employee finally agreed to call technical support and asked for my driver's license and phone which I gave to him. He called with my phone and after a short pause in which he supposedly spoke with technical help, he handed my phone back to me. Technical support was on the line. I went through the whole process of explaining the problem to technical support who once again told me that I would have to have Verizon store people verify my identity. I was amazed to hear this! Technical support told me they were not called by anyone at the store and that support could still not see my account because the employee just used my phone to call them just as I would! Nice dodge! I hung up and asked the store employee to call support again. He said he would and then did the same thing! This happened one more time before I gave up. Verizon store employees were definitely not going to stay online with support to verify my identity - even after they said they would. This is horrible service. I still cannot get into My Verizon account because the Verizon store employees are not interested in helping a non-buying, service problem customer. I have spent thousands of dollars with Verizon this year alone and have been a customer for many years. Beware - if you are not buying anything, employees at this Verizon store are just not interested in you. Also, both employees acted very arrogant and very put out that I was infringing on their important time.

Blown away!!! Professional, timely service and a team with exceptional knowledge. Clarktel has…read moresurpassed my expectations on all fronts!

Clarktel has continuously provided top-tier service for our company. They go beyond what is…read morerequired to make sure their clients can efficiently utilize their products and services to the best of their abilities. You would be hard-pressed to find an IT company that has your best interest like Clarktel.

Cyber Shift is so easy to work with. They helped us establish a new phone/internet system in our…read moreoffice. They were very helpful and accommodating, even when our old system shut down a week early...Cyber Shift was there and ready. They got us back up and running in only a few hours!

He was able to fix my computer quickly and even followed up with me to make sure that everything…read morewas working. Great customer service is something you don't find much anymore.

I really don't like to come onto the internet making comments, but our situation right now is bull…read more. We moved into a house 3-4 weeks ago, Hughes net and the county are the only internet providers, so we went with Hughes net, as Uhaul was running a special with them, and we moved from SC to Ohio with uhaul. Day of installation is the same day we are unpacking uhaul. Tech was nice, but didn't ask where we wanted it, and also didn't explain he could NOT mount on our roof/awning due to it being metal. Instead, he mounted it on our NEIGHBORS roof, again, not telling us, and went about his way. We lived in a 4 unit condominium type deal. Whole street are the same exact units, all with 4 to one building. Well, guy who owns the house next door is in process of renovating to rent out, and a week after tech leaves, he informs us we need to move our dish because it's on his roof. We got out, and sure enough it is, fair enough, not our property, and tech should have known better, advised a solution or told us he couldn't do the job, or at least have given us the option to wait to see what we wanted to do. But nope, money is more important apparently, and that would have taken more effort, so he didn't do any of that. Called customer service about a week or two ago, to see where it could be moved. We asked specifically if it could be mounted onto brick, was told yes. If this is true or not, I'm unsure, point is we were told yes. Scheduled a tech to come out yesterday, after waiting a week yesterday comes and we get a text that morning or late the night before (can't remember) saying the SAME tech who came out, cancelled our appt, because it cannot be put anywhere else. That's not the point!!! It HAS to be moved, it's not on our property, if you can't figure it out, take your equipment back, let us pay our bill for USAGE, and be on your way. They want us to pay for a tech to come out for THEIR mistake, on top of a cancellation fee. Well, we have no choice BUT to cancel, because yall aren't helping us whatsoever... I have used multiple competitors, and not all have been great, but none this bad whatsoever. Nobody has contacted us back about this issue either. Moral of the story, don't use Hughes net. And Hughes net, please come get your equipment off my neighbors roof, so I can not only find another provider, but HIS TENANTS can get their own dish on THEIR roof. Thanks

Please don't waste your time or money if your considered "rural"....to many variables determining…read moreif you'll have service or not! Service install couldn't be completed because server was down, that was the first red flag! Streaming movies was impossible because speed was so slow so I would call and spend at least an hour on the phone and be promised that was the answer but never did service improve. Considering turning them into BBB.

I purchased an iPhone at the T-Mobile location by Belden Village. The staff is always very…read morefriendly, much more knowledgeable about tech than I am (it doesn't take much to beat me in that regard, however)and as fast as humanly possible depending on the time of year! I really appreciate the offers available from T-Mobile that are continually available and updated. Yay T-Mobile!!! Good on ya!!!!

This was my first visit to T Mobile. I have been using Verizon for the last fifteen years. I took…read moreboth of my iPhones and went to Verizon, they greeted me at the door, and said it would be a 45 minute wait. That reminded me that last year it was about the same situation, they realized they had a problem but the solution wasn't to correct the problem, but inform the customer on the degree of bad service. When I arrived at T Mobile I was greeted by a sales person rather than a door person. They were very knowledgeable/helpful I bought two iPhones 11's. After I checked out, I received a call from Verizon saying I could get in now, it was fun telling them too late! I stopped at T Mobile today, had a couple of questions about a couple app's and again experienced the same friendly customer service.