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    Verizon

    Verizon

    (14 reviews)

    I have been a Verizon customer for nine years. I stopped at the Belden Village store to check…read moresomething on my phone and was told I could upgrade for a mere $50. My other phone was paid for, I turned it in as asked for. When I got my bill, I was furious. Turns out I did have to buy the new iPhone Pro 16. If it sounds too good to be true it is. I think this was pretty shady.

    I went to the Canton, Ohio Verizon store on 4926 Dressler Rd NW yesterday, April 29, 2025 at the…read moredirection of Verizon customer technical help after hours of online consultation. I am a long-time Verizon customer and have had little issues with Verizon until very recently after the purchase of a new phone at the 4926 Dressler Rd, Canton, Ohio store. For some reason, still unknown, Verizon locked me out of my "My Verizon" account and would not send verification texts or emails to me in order to enable me to get back into my account. Verizon online technical support told me to go to this Canton Verizon store and have them call Verizon technical support from the store and validate my identity. This is the only way Verizon technical support could help in this situation because Verizon's system would not send me texts or emails. Verizon technical support told me that authorized Verizon store employees would stay on the phone line with me in a three-way conversation to help with this identity problem. I was very surprised to find that after I explained this to the initial Verizon store employee, she was not interested in doing this at all. She just asked a few basic questions about notifications and texting and then told me I would have to call technical support for help. Another Verizon store employee came over and told the first employee to help someone else. I assume this employee was some kind of supervisor. I told him that I had been on the phone with Verizon technical support for hours and they referred me to this store who had authorized Verizon people that would call technical support and verify my identity. He told me that it sounded like I needed to call technical support! I once again told him that Verizon technical support told me to come to this store to validate who I am. He and the first employee absolutely did not want to spend time with me on this problem once they found out I was not buying anything I believe. The second employee finally agreed to call technical support and asked for my driver's license and phone which I gave to him. He called with my phone and after a short pause in which he supposedly spoke with technical help, he handed my phone back to me. Technical support was on the line. I went through the whole process of explaining the problem to technical support who once again told me that I would have to have Verizon store people verify my identity. I was amazed to hear this! Technical support told me they were not called by anyone at the store and that support could still not see my account because the employee just used my phone to call them just as I would! Nice dodge! I hung up and asked the store employee to call support again. He said he would and then did the same thing! This happened one more time before I gave up. Verizon store employees were definitely not going to stay online with support to verify my identity - even after they said they would. This is horrible service. I still cannot get into My Verizon account because the Verizon store employees are not interested in helping a non-buying, service problem customer. I have spent thousands of dollars with Verizon this year alone and have been a customer for many years. Beware - if you are not buying anything, employees at this Verizon store are just not interested in you. Also, both employees acted very arrogant and very put out that I was infringing on their important time.

    MCTV

    MCTV

    (43 reviews)

    I would give them a 5 star but the install was botched leaving me to clean up the installers mess…read moreand mistakes. He just drilled a hole in the side wall of my house siding and fed the cable into the living room. I had to call back and have them reroute to the basement then I routed it up through the floor. . I also had to patch my siding and my dry wall. " was not happy with install at all to say the least. Now the internet seems very solid and their website works well for payment. So this is where they do their best in providing the services we pay for. Their internet only service is a little higher than it should be; however the DATA and internet markets are so monopolized there are no other better choices at this time.

    On Wed 9/24/2025 at 6:55 pm, I had called in because my Internet was interrupted... It boiled down…read moreto I made a minor number mistake in putting my bank acct information online. Didn't realize I made a minor mistake with my routing number. When I called in...the customer service rep was nice but I have been with them for about 15 years now. Never missed a beat. The shitty supervisor wouldn't even wave the reconnection fee all because of a typo. I could see blatently not paying your bill but for an honest mistake!!! Bravo to their supervisor. I'm going to another service now. I felt totally insignificant as a customer of 15 years. There staff was kind but the supervisor is an idiot. Over a typo!!! Well guess what?? Now I'm taking my business else where. They just lost my $720 a year! You're supposed to treat your customers as valued assets. That's what keeps your company alive. I'm taking my $ elsewhere after that experience. $25 to push a button. Ripoff. All for a typo on my submission of my bill which I've never been late on. Never again. They're supervisors need to go back to business school and learn how to treat valued customers.... They clearly don't give a shit about their needs or satisfaction making the customer happy. Shame on you MCTV. Bad business!!!!!

    HughesNet - isps - Updated May 2026

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