I have been a Verizon customer for nine years. I stopped at the Belden Village store to check…read moresomething on my phone and was told I could upgrade for a mere $50. My other phone was paid for, I turned it in as asked for. When I got my bill, I was furious. Turns out I did have to buy the new iPhone Pro 16. If it sounds too good to be true it is. I think this was pretty shady.

I went to the Canton, Ohio Verizon store on 4926 Dressler Rd NW yesterday, April 29, 2025 at the…read moredirection of Verizon customer technical help after hours of online consultation. I am a long-time Verizon customer and have had little issues with Verizon until very recently after the purchase of a new phone at the 4926 Dressler Rd, Canton, Ohio store. For some reason, still unknown, Verizon locked me out of my "My Verizon" account and would not send verification texts or emails to me in order to enable me to get back into my account. Verizon online technical support told me to go to this Canton Verizon store and have them call Verizon technical support from the store and validate my identity. This is the only way Verizon technical support could help in this situation because Verizon's system would not send me texts or emails. Verizon technical support told me that authorized Verizon store employees would stay on the phone line with me in a three-way conversation to help with this identity problem. I was very surprised to find that after I explained this to the initial Verizon store employee, she was not interested in doing this at all. She just asked a few basic questions about notifications and texting and then told me I would have to call technical support for help. Another Verizon store employee came over and told the first employee to help someone else. I assume this employee was some kind of supervisor. I told him that I had been on the phone with Verizon technical support for hours and they referred me to this store who had authorized Verizon people that would call technical support and verify my identity. He told me that it sounded like I needed to call technical support! I once again told him that Verizon technical support told me to come to this store to validate who I am. He and the first employee absolutely did not want to spend time with me on this problem once they found out I was not buying anything I believe. The second employee finally agreed to call technical support and asked for my driver's license and phone which I gave to him. He called with my phone and after a short pause in which he supposedly spoke with technical help, he handed my phone back to me. Technical support was on the line. I went through the whole process of explaining the problem to technical support who once again told me that I would have to have Verizon store people verify my identity. I was amazed to hear this! Technical support told me they were not called by anyone at the store and that support could still not see my account because the employee just used my phone to call them just as I would! Nice dodge! I hung up and asked the store employee to call support again. He said he would and then did the same thing! This happened one more time before I gave up. Verizon store employees were definitely not going to stay online with support to verify my identity - even after they said they would. This is horrible service. I still cannot get into My Verizon account because the Verizon store employees are not interested in helping a non-buying, service problem customer. I have spent thousands of dollars with Verizon this year alone and have been a customer for many years. Beware - if you are not buying anything, employees at this Verizon store are just not interested in you. Also, both employees acted very arrogant and very put out that I was infringing on their important time.

I canceled my service with Spectrum and returned my modem. I have USPS proof of return AND an email…read morefrom Spectrum confirming they received it. Despite already confirming receipt in writing, Spectrum continued to claim the equipment was not returned and refused to correct their records. Even worse, they refused to resolve the issue in writing, insisting on phone calls instead -- even though this is a simple correction on a closed account and already documented. I have now made four attempts to fix their error, provided all proof multiple times, and still have not received written confirmation that my account reflects a $0 balance. This should have been resolved immediately after they confirmed receipt. Instead, I had to file complaints with the BBB, FCC, and Ohio Attorney General. Because of this experience, I will not do business with Spectrum again. With 5G home internet providers and other alternatives widely available, there is no reason for customers to tolerate this kind of treatment. Completely unacceptable.

Don't ever try to return equipment there. Unless you have an hour of your life to lose. Slow, rude,…read moreand incompetent.

Helpful and knowledgeable these guys really know their stuff. I was very impressed with Zack he was…read moreable to help me with a very complicated problem and gave me great customer service I noticed it with each and every person that came in there that they were able to also give them great customer service. I've been in too many Verizon stores and I can see that this one even though it's an authorized reseller is better than any other Verizon store or any other cell phone store that I've ever been in kudos to everyone.

On Wed 9/24/2025 at 6:55 pm, I had called in because my Internet was interrupted... It boiled down…read moreto I made a minor number mistake in putting my bank acct information online. Didn't realize I made a minor mistake with my routing number. When I called in...the customer service rep was nice but I have been with them for about 15 years now. Never missed a beat. The shitty supervisor wouldn't even wave the reconnection fee all because of a typo. I could see blatently not paying your bill but for an honest mistake!!! Bravo to their supervisor. I'm going to another service now. I felt totally insignificant as a customer of 15 years. There staff was kind but the supervisor is an idiot. Over a typo!!! Well guess what?? Now I'm taking my business else where. They just lost my $720 a year! You're supposed to treat your customers as valued assets. That's what keeps your company alive. I'm taking my $ elsewhere after that experience. $25 to push a button. Ripoff. All for a typo on my submission of my bill which I've never been late on. Never again. They're supervisors need to go back to business school and learn how to treat valued customers.... They clearly don't give a shit about their needs or satisfaction making the customer happy. Shame on you MCTV. Bad business!!!!!

internet goes down constantly, and I am only on here today out of boredom because my internet with…read morethem has been out for OVER 15 hours now as of right now. I had to call off work right after I started working from home this morning. I saw they posted on X today claiming how reliable their internet is, and I actually LOLed

T mobile has one of the worst wifi services ever trying to connect a device to the wifi doesn't…read moreconnect then called T-Mobile and they said there shouldn't be any problems but when I go to use my hotspot (which is Verizon covered) i can connect and whatch tv fine. I think spectrum is better than this sorry excuse for wifi...

Hands-down this is the best cellular phone store I have ever been to. I consolidated my accounts…read morefrom Verizon and AT&T and have never been treated so well and had such service, even though my account was activated by my business rep. Katie, the store manager is awesome, Christian the assistant manager is also awesome, and Lacey the account rep is awesome as well. Everyone was so pleasant to work with and very knowledgeable. They fixed things on my phones that other stores were not able to do. They treated me with the utmost respect and offered endless assistance. I highly recommend this location.