I canceled my service with Spectrum and returned my modem. I have USPS proof of return AND an email…read morefrom Spectrum confirming they received it. Despite already confirming receipt in writing, Spectrum continued to claim the equipment was not returned and refused to correct their records. Even worse, they refused to resolve the issue in writing, insisting on phone calls instead -- even though this is a simple correction on a closed account and already documented. I have now made four attempts to fix their error, provided all proof multiple times, and still have not received written confirmation that my account reflects a $0 balance. This should have been resolved immediately after they confirmed receipt. Instead, I had to file complaints with the BBB, FCC, and Ohio Attorney General. Because of this experience, I will not do business with Spectrum again. With 5G home internet providers and other alternatives widely available, there is no reason for customers to tolerate this kind of treatment. Completely unacceptable.

Don't ever try to return equipment there. Unless you have an hour of your life to lose. Slow, rude,…read moreand incompetent.

T mobile has one of the worst wifi services ever trying to connect a device to the wifi doesn't…read moreconnect then called T-Mobile and they said there shouldn't be any problems but when I go to use my hotspot (which is Verizon covered) i can connect and whatch tv fine. I think spectrum is better than this sorry excuse for wifi...

Hands-down this is the best cellular phone store I have ever been to. I consolidated my accounts…read morefrom Verizon and AT&T and have never been treated so well and had such service, even though my account was activated by my business rep. Katie, the store manager is awesome, Christian the assistant manager is also awesome, and Lacey the account rep is awesome as well. Everyone was so pleasant to work with and very knowledgeable. They fixed things on my phones that other stores were not able to do. They treated me with the utmost respect and offered endless assistance. I highly recommend this location.

The guy was very knowledgeable, friendly and helpful. Made sure we didn't wast any money and got us…read morethe best deal. Great place!

From the owner: Experience wireless freedom, premium perks, affordable plans, and no long-term contracts at Total…read moreWireless. With budget-friendly Multiline plans, you can add a 4th line at no additional cost. Covered by the Verizon network, we help you find the right fit for your lifestyle. Stop by today and explore our wide selection of the latest devices and accessories. You can even keep your own phone and number. At Total Wireless, we're totally with you.

So my wife broke her phone screen on her Samsung Galaxy s23 ultra and being a $1000 phone I wanted…read moreto get it replaced for her. Went to City Cell for the repair. Mine there told me it would be $200 +75 labor, and this was in line with what I was seeing the prices were online. I want to first give a kudos for Mike NOT charging that bullshit transaction fee that so many places are starting to do. So good on Mike for that one. The install job he did itself was great but there was a significant problem: this new screen was a generic 3rd party screen that was significantly smaller in size and noticeable because the S22 and up from Samsung have a semi curved edge that gives the phone a unique look. This was not the case with this new screen. Also this screen is incapable of producing 120hz even though the phone setting will still say that it's on. I mentioned this to Mike and I'm not trying to verbally beat the guy up in this review but he did get defensive and dismissive about it. I showed him side by side two identical phones (the one having this generic screen) the difference between 60hz and 120hz. He really wasn't interested. In the end I just requested that he puts the old cracked screen back on and I reluctantly had to make him a deal where he'd get this sub par screen back and keep $40 out of all this. So he did refund the money and losing out $40 was still better than making a civil case out of this. But I'm just left wondering how someone who works on screens doesn't know the difference in screen refresh rates.

The owner Mike continues to be the best to work with. I've purchased several phones and cell phone…read moreplans with him over the past 5 years and have no complaints. He's always gone out of his way to help me. Highly recommend.

Good service. Didn't have to wait. Assistant manager was helpful without being pushy.read more

Went to end my acct got tired of being double billed asked them to give me my final total final…read morebill and what ever I needed to pay to take my device to another carrier I pay them they say In 24 hrs my device will be unlocked go to the new carrier the next day pay for my new SIM card and service just to see my phone still locked and I go back to att tell me to wait another 24 hrs and it will be fixed now 6 weeks later I'm paying for service ali can't use at my new carrier because my phone is still locked by att due to an error at whipple store

4 things Sales clerk lied about access…read more Clerk lied about cost On line service took 90 minutes Another call was another 30 minutes still no service Not only that but it's an iPhone 5 I am transferring to another carrier. B WARE!!!!