The selection of phones and devices is fine. Unfortunately, the employees are not. Further , they…read morework for an arrogant company that hates its customers. Indeed, ATT has made plan selection confusing and frustrating. Go here expecting the worst and you will not be disappointed. We walked out not having our questions answered.

This store is special in all the wrong ways. I am now with…read moreVerizon because they erroneously took my money and subjected me to endless frustration. I will start by saying I have heard (after the fact) that this store is not a corporate store and is not to the same caliber as other AT&T stores - so this review is specific to this location. I had FirstNet (a government plan for first responders) managed by AT&T. No one at the store had any clue how to do anything in relation to FirstNet throughout the entire process. It started when I upgraded to a new iPhone about a year ago. The employee working that day told me about a deal they were running on apple watches for FirstNet customers in which I essentially got an older version for free and paid a small amount each month for cellular service for my watch. They told me that this deal would start taking effect after a few billing cycles. It never did despite them continuously telling me to wait for it to take effect. Same thing with Fiber. Our house got Fiber and we were promised a discount... it also never came. So for several months we paid full price for both Fiber and the watch and its cell service. Hundreds of dollars more than we should have. After about a year I demanded something be done. They told me I could file a bunch of paper work and hid behind jargon filled explanations that made zero sense and a bureaucratic shield they knew I did not have time to get through. They gave me the run around repeatedly and wasted so much of my time and energy. What an awful way to treat an individual on a plan designed for first responders. I ultimately paid off my phone and watch completely just so I could leave and be done with them. But its not over yet... it took a week to transfer my number to a new phone because no one at their store knew how to transfer a FirstNet line. What a nightmare and what a waste knowing they swindled me out of so much money. Go elsewhere please... for the sake of both your wallet and sanity.

Very friendly and helpful people at the Cuyahoga Falls office. We switched to AT&T in November and…read moreare very happy.

I will NEVER return to this location. Walked in with the intention of switching companies and left…read moreconsidering a lawyer. The man was talking inappropriately about a female employee and I immediately turned around and walked out. Whoever the baldish man is, he shouldn't be employed here if this is how he speaks about women. Another customer outside said that he's always like that. Said that he drops other customers if a woman walks in. I'll stick with Verizon.

Reliable speeds for everyday Internet usage. Not recommended for gaming people due to constant…read morespeed changes

From the owner: Visit the T-Mobile store in Akron and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 3100 Manchester Rd Suite 260 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

I have been with the same Internet/TV/Cable providers since cable was invented. The name has…read morechanged several times due to constant buyouts but I never left. I have always remained loyal, always paid my bill on time, was the "Classic Sucker". For what reason I have no idea, I have remained loyal to a fault while they abused me at every turn. I had my cable, Internet, and telephone with them thinking they would show me some appreciation... No! That just gave them more options to arbitrarily raise my bill anytime they felt like it. And they certainly did do that. It seemed like every time I opened my bill there was some nonsensical increase without warning. Unfortunately, I'm not convinced any other carrier would be any different. So I feel stuck. Called customer service to no avail. They give you a bunch of double talk and no help at all. I have now cancelled my cable TV to get my bill under control. So, what did I find when I opened my May bill... a combined increase of 25% for the Internet and phone. Just can't win...

Terrible customer service on March 2. I went to pay a bill, not only did I wait for hours there…read morenobody there helping customers. Awaiting for hours on end I blame the supervisor for this and treating people terribly.