Tried to get supplies from them. Dealt with someone on the phone who was not informed and could…read morenot answer any basic questions. Was then put through to the owner, Anita, who basically said it would be too much trouble to help us in our situation and she wouldn't take an order form us. Guess I will take my $20,000 per month order to a place that actually cares and wants to help people. Whatever you do, AVOID THESE PEOPLE AT ANY CHANCE YOU CAN!!! Very condescending and unhelpful, and this was only speaking to them twice which was two too many times

Very poor customer service from the woman named Susan at the front desk, who was very rude,…read moredismissive and short with me! It was apparent that she could care less for my business and told me that she couldn't help me because my insurance company was closed for lunch at that time. (Untrue) do yourself a favor and do not waste your time here! Also she never even stood up to greet me from behind her desk that was behind service counter! She was not wearing a mask during this pandemic! But they did have a sign posted for mask wearing! I will use every opportunity to deter people from this awful place! I also asked to speak with the owner and she would not allow me that, stating that she was unavailable and wouldn't even take any of my information so that she could get back to me! Update: The owner called me personally to apologize on behalf of her company and ensured me that she would speak to Susan so that an incident like mine doesn't happen again for future business. She was very apologetic and sincere. I am giving them another chance and I will not interact with Susan upon future visits if she is working at the time. Susan needs to be fired or at minimum re-trained to be suitable for working with customers.

Very disappointed with the service today. First, they handed back my prescription and said no…read moreinsurance company would honor it (called my insurance company which stated that was incorrect information, they would of paid 80% because they were out of network) then cashier proceeded to ring out two other walk ups while I waited to pay for my items. I understand they were busy, but they lost my future business due to 1) incorrect information and not evening checking in coverage 2) ignoring me and taking other customers 3) lack of compassion. This is new and scary, I am not a number and this is a medical supply store. Kindness would of been nice and I felt like I was a nuisance to them. I am all for small business and this is way out of the way for me. Two years ago, they were helpful in working with me to help a relative. I'm not sure what has changed but they need some sensitivity training.

Really went above and beyond to help me with my medical supply needs! Great Staff, very caring.read more

Trying to speak to anyone at the Akron office is awful. 76 min on hold to be hung up on. Had to…read morecall back just to be told i will receive an email in 48 to 72 hrs.Machine broke last night. Call center is awful no help. I just closed my account and find a diffrent company.

I'd give no stars if I could. They don't care about their patients. You are a dollar sign. They…read moredon't keep track of what's needed. I got a c pap machine from them, it was recalled they gave a new one. Yet they still send the water tank tubing and filter for the old machine which baffles me anyway because when I had the machine they rarely sent the supplies needed, i usually bought my own off ebay. They won't fix their machines when they brake. Honestlty if you need a medical company that worries about taking care of their patients I recommend healthcare solutions.

Sarah was amazing helping my mom with 1/2 wheelchair and sit down walker. Also told her and helped…read moreher out how to use it. She exchanged my mom's broken walker for a donated walker which is a lot easier to use Thank you Sarah. I would highly recommend this place if you need medical supplies like wheelchairs walkers anything like that instead of going to another place

Access has helped me through countless issues with my wheelchair, my walkers, and other equipment…read more They are thoughtful, kind, and totally professional.

They picked up my uncle for his cataract surgery were ontime, friendly and kind…read more After the surgery they were not only prompt in picking him up, even after a very slow discharge, they were still very upbeat & encouraging and even took him to get his prescriptions filled. Thank you for your patience& understanding.