Worst pharmacy in town, in my opinion. My mom was getting…read moreher prescriptions from here. I asked that I be able to pick up her meds, rather than wait around all day for a delivery. When I did go pick up her meds, the staff were unfriendly and seemed annoyed that I'd come to get the meds rather than have them delivered. 2 months ago, they sent her a text that they had planned to deliver her meds that day (not sure why they ignored my request to pick them up) but had only discovered that day that she needed refills, so her delivery would be delayed for 5 days. No apology, no offer of emergency meds to cover her, I guess she was just supposed to keep her blood pressure down with the power of her mind. Last month, again they ignored my request to not have her meds delivered and sent her a text that the delivery was on its way. No one showed up. She called the next day to ask where her meds were and they said they would be delivered the following week. Again, no apology, no emergency meds. I'd had enough and went to another pharmacy to transfer her prescriptions. The new pharmacy called me and said that Akron Health Mart Pharmacy had actually refused to allow the transfer until I called to tell them why. So, I did. She's now with the new pharmacy and we are so glad to be done with these folks. Please, save yourself the headache and go anywhere else.

I love this pharmacy. You aren't just a number to these people. They know your name they ask about…read moreyour family, they honestly care.

Tried to get supplies from them. Dealt with someone on the phone who was not informed and could…read morenot answer any basic questions. Was then put through to the owner, Anita, who basically said it would be too much trouble to help us in our situation and she wouldn't take an order form us. Guess I will take my $20,000 per month order to a place that actually cares and wants to help people. Whatever you do, AVOID THESE PEOPLE AT ANY CHANCE YOU CAN!!! Very condescending and unhelpful, and this was only speaking to them twice which was two too many times

Very poor customer service from the woman named Susan at the front desk, who was very rude,…read moredismissive and short with me! It was apparent that she could care less for my business and told me that she couldn't help me because my insurance company was closed for lunch at that time. (Untrue) do yourself a favor and do not waste your time here! Also she never even stood up to greet me from behind her desk that was behind service counter! She was not wearing a mask during this pandemic! But they did have a sign posted for mask wearing! I will use every opportunity to deter people from this awful place! I also asked to speak with the owner and she would not allow me that, stating that she was unavailable and wouldn't even take any of my information so that she could get back to me! Update: The owner called me personally to apologize on behalf of her company and ensured me that she would speak to Susan so that an incident like mine doesn't happen again for future business. She was very apologetic and sincere. I am giving them another chance and I will not interact with Susan upon future visits if she is working at the time. Susan needs to be fired or at minimum re-trained to be suitable for working with customers.

Very disappointed with the service today. First, they handed back my prescription and said no…read moreinsurance company would honor it (called my insurance company which stated that was incorrect information, they would of paid 80% because they were out of network) then cashier proceeded to ring out two other walk ups while I waited to pay for my items. I understand they were busy, but they lost my future business due to 1) incorrect information and not evening checking in coverage 2) ignoring me and taking other customers 3) lack of compassion. This is new and scary, I am not a number and this is a medical supply store. Kindness would of been nice and I felt like I was a nuisance to them. I am all for small business and this is way out of the way for me. Two years ago, they were helpful in working with me to help a relative. I'm not sure what has changed but they need some sensitivity training.

Really went above and beyond to help me with my medical supply needs! Great Staff, very caring.read more

Trying to speak to anyone at the Akron office is awful. 76 min on hold to be hung up on. Had to…read morecall back just to be told i will receive an email in 48 to 72 hrs.Machine broke last night. Call center is awful no help. I just closed my account and find a diffrent company.

I'd give no stars if I could. They don't care about their patients. You are a dollar sign. They…read moredon't keep track of what's needed. I got a c pap machine from them, it was recalled they gave a new one. Yet they still send the water tank tubing and filter for the old machine which baffles me anyway because when I had the machine they rarely sent the supplies needed, i usually bought my own off ebay. They won't fix their machines when they brake. Honestlty if you need a medical company that worries about taking care of their patients I recommend healthcare solutions.

Access has helped me through countless issues with my wheelchair, my walkers, and other equipment…read more They are thoughtful, kind, and totally professional.

As an RN who has worked in skilled nursing and homecare, devices they have are impressive! The…read morestaff is amazing! They are willing to work with you to find what you need at the best price point. I highly recommend!

They picked up my uncle for his cataract surgery were ontime, friendly and kind…read more After the surgery they were not only prompt in picking him up, even after a very slow discharge, they were still very upbeat & encouraging and even took him to get his prescriptions filled. Thank you for your patience& understanding.

An amazing experience. These are some of the most wonderful people on the planet!!! My daughter…read morepurchased a walker and we're headed back for a powered wheelchair. Can't say enough good things.

The staff here is so kind and helpful. Had a great experience renting a wheelchair. The wheelchair…read morehad been sanitized and Marsha was very patient explaining how the attachments work and getting us setup with the leg attachments best suited for our purposes. They were also very flexible when we needed to extend our rental several times. They have a great selection of other mobility aids as well: canes, scooters, walkers, etc. I highly recommend checking this place out for any mobility needs. Also, the hours can vary so I suggest calling first to make sure they're open.