On Wed 9/24/2025 at 6:55 pm, I had called in because my Internet was interrupted... It boiled down to I made a minor number mistake in putting my bank acct information online. Didn't realize I made a minor mistake with my routing number. When I called in...the customer service rep was nice but I have been with them for about 15 years now. Never missed a beat. The shitty supervisor wouldn't even wave the reconnection fee all because of a typo. I could see blatently not paying your bill but for an honest mistake!!! Bravo to their supervisor. I'm going to another service now. I felt totally insignificant as a customer of 15 years. There staff was kind but the supervisor is an idiot. Over a typo!!! Well guess what?? Now I'm taking my business else where. They just lost my $720 a year! You're supposed to treat your customers as valued assets. That's what keeps your company alive. I'm taking my $ elsewhere after that experience. $25 to push a button. Ripoff. All for a typo on my submission of my bill which I've never been late on. Never again. They're supervisors need to go back to business school and learn how to treat valued customers.... They clearly don't give a shit about their needs or satisfaction making the customer happy. Shame on you MCTV. Bad business!!!!! read more

internet goes down constantly, and I am only on here today out of boredom because my internet with them has been out for OVER 15 hours now as of right now. I had to call off work right after I started working from home this morning. I saw they posted on X today claiming how reliable their internet is, and I actually LOLed read more

Home excellance fiber 500 was our experience. While we loved that tier we had to downgrade. My husband and i became empty nesters and just didn't need the speed. Leanne was very professional and got us the best deal. Took us to the 200 tier. At 72.00 I felt was a bit steep since we are on a fixed income. 62.00 would be better. She also went above and beyond and informed us the deposited I could get back for paying my bill on time. Say what. Thanks again Leanne read more

I think it's a bunch of BS they raise our Cable cost then turn around and remove Paramount Network during the final few episodes! I am ready to CANCEL THIS HIGH PRICED CRAP! read more

I have NEVER had such a problem with a cable company in my entire life! MCTV, get your shit together read more

I just moved back here after living in Denver, CO for 10 years. I don't remember the cable company being this terrible and costly. I had 1250mbs in Denver (Lightning Fast) internet and i come back here to 200mbs?? WTF is going on here people? This has to be resolved! The customer service is absolutely atrocious because they know you have nobody and i mean NOBODY else to patronize and believe me; it shows! Monopolizing anything should be absolutely IMPOSSIBLE today but, this horrible company has found a way to do it! Please people, we have to stand up to these tyrants and get access to other distributors. read more

Worst cable ever. Always goes out. Never get a strong signal even though we have 3 "boosters" through out the house.

I heard you bought out our local company. I also heard you cheat and lie to your customers. Can't wait for your chaotic brand of BS. Looks like we,as well as many others, will be switching to anyone but you. read more

They keep sending me advertisements to sign up for their fiber internet, which is supposed to be free installation, yet they say I live too far from road and want to charge me $480 to make it work. read more

Exceptional service and quality. Had another company for 20 years and MCTV beats that experience in every way. Heather and Ed and Carrie move mountains to make things happen and keep the customers happy. 5 years running and still pleased with this company! read more

My daughter has Massillon Cable only because there is a lock in her area to keep ATT out. She works from home and when she called customer service the girl was friendly but she asked to speak to the supervisor to explain her situation with work. He was very rude and wouldn't even attempt to help. Shrugged it off. This is a constant problem. I dropped them long ago but apparently they haven't gotten any better. Why are some areas allowed to be locked? read more

Pricey isn't the word for it.........AWFUL, just AWFUL.................................

MCTV's service is terrible. Since the daughter took over the business service has gone down hill. Trying to speak with someone is outrageous. It takes 30 minutes or longer for someone to answer the phone. The Internet goes down frequently. It would be wonderful if we could get another provider in our area. Kathy Trumm read more

I'd give a zero of possible returnEd equipment was told would be given refund in cash lies then I have a receipt for the amount showing of $101 to be refunded to me check just finally went out today and it's only for 70 something dollars. This company sucks I would not recommend it. read more

I would give them a 5 star but the install was botched leaving me to clean up the installers mess and mistakes. He just drilled a hole in the side wall of my house siding and fed the cable into the living room. I had to call back and have them reroute to the basement then I routed it up through the floor. . I also had to patch my siding and my dry wall. " was not happy with install at all to say the least. Now the internet seems very solid and their website works well for payment. So this is where they do their best in providing the services we pay for. Their internet only service is a little higher than it should be; however the DATA and internet markets are so monopolized there are no other better choices at this time. read more

First of all, I wanna point out that I have spectrum at another home I rent and MCTV at the home I own. I pay $75 for Spectrum and have never had a good connection or helpful service. I've had MCTV for 3 days and I've never had a better connection on all of my devices at once than with MCTV! I have 3 TV's, 2 tablets and 6 cell phones connected and it hasn't lagged at all. The customer service is great too! Can't beat the price either!!! LOVE read more

I have always been happy with MCTV technical support until today. I called the supplier line 3 times, waited over 18 minutes each time and when I finally got through to someone I was disconnected after I said my name. Either they don't like my name or the person answering the phone doesn't know what she is doing. read more

Good company however very pricey. They are also not keeping up with offering faster service. Been with them several years but now is the time to reevaluate competition. read more

1st off this company needs to get off their asses and get back in the damn office!! News flash mctv covid is over!! Now here comes my bitching . This business needs shut down! Their service super sucks and they have the nerve to raise rates 10 bucks during inflation . 250.00 a month for shitty internet and cable. Cable goes out at least 2 Times a day. Wi-Fi goes down about 10 Tim a day. I call and some tired idiot answers the phone with his barking dog in the background. Yeah still working from home and pissed I woke him up at 3pm. Pathetic!!! I'm dropping this company today. Been with these jerks way to long. I hope they go out of business I really do.. Massillon cable TV you owe me money back from all the down time . Shove your cable and the over priced bill up your scared asses!!! F this corrupt company! Stay away far away read more

This company has a monopoly and takes advantage in charging twice the rate for wifi and is a very unreliable service. I've been in wifi since the 70's and back then it was a learning curve if on and off service. MCTV takes me back to nightly frustration of bad service. It makes me mis the rare events twice a year with AT&T, Spectrum, Century Link. read more

I had the misfortune to miss a payment and due to that I am forced to travel to mctv every month just to pay my internet bill. They said I can no longer pay online. I do not recommend. read more

Worst internet service in the entire world if you have the choice to get a different internet service over this monopoly do so IMMEDIATELY

Once again the internet is down and I have to wait 20 minutes on the phone for an answering service operator to confirm that at that they are working on it, when a simple message when I called in would have saved all that time. They are overpriced and zero customer service, when I called to cancel my cable service they didn't even try to retain me. That tells me they don't care about their customers if they don't even try for retention. They are lucky they have a monopoly in the area. Looks like Verizon picked a good time to bring internet service to the area. read more

Its by far the best internet provider in my area... the wireless router options are limited but the one they provide is really slick and you can buy it yourself cheap. If you have a choice between Spectrum for straight internet and TV... choose Massillon cable every time!! read more

Literally every time there's strong wind, MCTV internet goes down. You would think when it happens so often, they would fix the problem.

Paid bill and they still disconnected the cable from my father in law house he is 86 and watches golf we tried to talk to them and they said it could not be reconnected for a week we have had their service for over 30 years and it does not matter to them suckey customer service read more

I would be lost without this service. We were able to move away from the city and have faster connectivity than I could have imagined. I had a great experience every step of the way from the first inquiry through installation and everyday we can enjoy amazing fiber speed. Thank you all for expanding your service into Amsterdam! read more

This is the worst cable company on the planet which specializes in blurry vision. It's the new fad everyone should get it. Rabbit ears would be a better choice. Don't cover the Cleveland browns, we're from OHIO are you kidding me. Worthless company in my opinion. read more

This is the worst fucking internet service on the face of the planet. They run a monopoly and if I could get another service provider, believe me I would. This is a real business opportunity for someone to make their own business because I could get better service out of a potato and a clothes hanger. MCTV can take a fat one up the ass and I will continue praying for the day a new provider pops up in my area. (PS this was written on cellular data because MCTV is so shit.) (PPS we have the best service they offer and can't upgrade any more.) read more

Called MCTV at 9pm. He helped me set up my new tv no problem. Saturday night and he was friendly and helpful. Thank you

Full offense, but I sincerely regret that MCTV is the only internet provider in this area. For as much as I pay l ($45 for the bare minimum is asinine, by the way), you'd think that it would, y'know, actually work. Glad I'm paying this much just to use my cellular data. 100/10, would only recommend to my worst enemies. read more

Massillon cable lied to me doubled my bill, took my money and still disconnected me. Everyone warned me about how horrible they are, both for service and customer care, now I know first hand. Thank god for dsl and direct tv. read more

Double bills????????? Why?? If a person is paid up to date, you send a bill for two months, I pay it in full then the next month send me another double bill. IMO, you are double dipping. Not happy. If my area had more options to choose, it sure wouldn't be you. read more

Stay away from this one. The network admin blocks ports seemingly on a whim. A blocked port means that any web service that uses that port cannot function. So if your port is blocked to a game, web service, chatroom, or download site, you simply cannot access it. MCTV will do nothing to help you. I had connection issues with a game. I contacted MCTV and found they were blocking a port I needed to play that game. I asked if they would unblock the specific IP address so I could play. I was told that port is widely known for viruses and they would not unblock the IP addresses for me. I had googled the port. There were no mention of viruses on that port anywhere. I don't know where they get their information from. I am now moving to another ISP that allows the user to use the internet without all the China-like restrictions. I hope this review can help others before they make a mistake and go with MCTV. read more

I experienced very poor customer service, today. Highly aggravated and disappointed. I have been a customer for years (only because MCTV is the provider in my rural area) and have no past record of delinquency with the company. I came home from a trip today to discover my internet and cable were disconnected. This was a surprise I received when trying to connect to the internet, as I had not received any notice of a delinquency and, as far as I knew, was current on my payment. When I logged in to my account to try and figure out the problem, I saw that my April payment had not posted. I thought maybe I had accidentally not clicked the submit when I attempted to pay online...so I payed my past due and current bill online and called customer service to see about getting reconnected and find out what happened. Long story short, they did not send me a notice of any kind that I was past due because they "usually call about that," not email or post. They did not have an accurate phone number on record (not sure how) and also told me they did not have an email on file (even though I have paperless billing that goes to my email). They showed a record of me attempting to make my payment online in April, but it apparently got kicked back by my bank because there was a typo in the account numbers. I did not receive a notice of this. Okay, I am getting the idea that this was a series of communication issues on both ends. What put me over the top in frustration was the attitude of the representative, who just kept explaining things away from the company's end, spoke to me like I was a difficult deadbeat, and told me that although I was now paid up to date (almost 400 bucks for two months of service) I needed to give them a fifteen dollar reconnection fee to get my cable and internet back on. Really?????? I explained that that was ridiculous given the circumstances; Informed her I would be looking for a new provider. I was then put on hold...after a while the representative came back on and said that after "doing some digging" in my account they decided to waive the reconnection fee "this time," in a slightly scolding tone, adding that this can only be done once and that I won't be able to take advantage of that in the future. Really???? The whole experience was highly aggravating. read more

Massillon cable tv needs to give a senior discount. Bob is a millionaire due to taking old people's money.

Always friendly, great customer service. Installers are helpful. We've had MCTV for years and will continue to use them.

I am a customer on a competing provider. Looking to bring the business back to a home town company has been lackluster at best. Looking for an incentive to switch over, they could care less if I went with them or not. It's not like I was purchasing their lower tier internet...i wanted the best they could offer for residential. EVERY call over a period of months has been met with the same Laissez-faire attitude. I guess if you think you do not need the business when your only , and larger , competitor is eating up your clients you must be doing pretty good elsewhere. read more

People like Time Warner and Cox Cable should take a lesson from MCTV. MCTV is a great company that cares about its subscribers. A hometown business that is accessable. For example, I was watching tv and my remote stopped working on a Sunday afternoon. I called MCTV and was speaking to a real person within ten seconds. After explaining my problem, they said that they could send one out Monday morning. I mentioned that I was near the offices and they suggested that I drive up and they would bring one out to me. Now imagine Time Warner doing something like that. Now if they could only offer channel choice instead of bundling...... read more

MCTV continues to raise rates and blame it on the networks raising the cost to them. I say pushback the big guys and negotiate strongly to benefit your customer base. There are to many options out there now. I would rather stay with the hometown company but if they are not concerned about controlling my costs maybe it is time to call in the BIG guy and switch to a national company. Sorry MCTV read more