I recently inquired about purchasing a new Mercury ProXS 175 outboard motor. I Had a great conversation with the sales department which included ballpark pricing. I called back two days later and someone named John (service writer) answered the phone. I asked him how I would go about speaking to a service technician. His reply, word for word, was, "Not gonna` happen".
He didn't even inquire as to why I was asking - which was for advice on the exact type of hydraulic steering to have installed with the new motor I recently inquired about.
I couldn't believe the caliber of this unprofessional employee. Finally speaking to the service director, my simple question was answered.
$17,000 for the motor + $2500 for the hydraulic system + cost of installation by Boat Masters Marine would have totaled well over $20,000.
But because of the way I was treated, this business just lost mine. I will be having another marina in the area order the motor, steering system, and installing everything.
Disgusted,
A tournament angler in the Akron, Ohio area. read more