Bait & Switch. Horrible negligent management. Unsafe rental. Poor customer service. Do not use their Groupon or their services.

We rented a pontoon boat and took it out for about 40 minutes...then it broke down and we nearly hit another boat and dock is it drifted around (anchor was not long enough to catch). After about 5 calls and 30 minutes, Pier 619 came to get us and pull the busted boat back. The manager (I guess) was super rude, as if we caused the breakdown...um, ok...and said they would refund us but refused to give a receipt, so now we have to monitor our credit card. We get it, things break, but customer service should still be a priority. Luckily, the neighboring rental place called Dusty's had a boat available and were super nice and saved our day out. Would not go back to Pier 619 read more

Fantastic clean pontoon boat. Staff is amazing, the boat was ready on time, cleaned and gassed up for our family day on the water. They provided us a detailed map and gave suggestions on where to go. We had an issue starting the boat after stopping at the beach (user error, I didn't have the boat in neutral ). They came right over and sorted me out. I also ripped the sun top on the boat after trying to drive under a section of a bridge not tall enough for the boat (again user error and no I wasn't drinking). They charged me a fair price for the damage and were reasonably upset but NOT aholes about it. I was pretty embarrassed about my mishaps but the staff was cool and life goes on. Can't wait to go back!! If we're allowed read more

Baine's Pier 619 - Fun morning on the water - Boating Near Me - Akron, Ohio

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Bought a Groupon so the price was great. My boyfriend and I have never been kayaking before... I thought it was easy but he complained about the lack of instruction and quality of the kayak. My ONLY real complaint is more the water quality of Turkeyfoot Lake... BE WARNED!!! Apparently historically there are problems with parasite rashes from the water. My boyfriend insisted he got poison ivy from the water but upon further research I'm pretty sure it's a fecal parasite well known to the area! Luckily I was fine. read more

First time kayaking and we found a groupon for this place. Staff was very nice and we were able to quickly get on the water. The area around is nice but there's lots of boats around. We only booked for an hour but would definitely stay longer next time!! read more

This company ruined my day, never trust these guys if you are renting through Groupon. I rent a kayak that was described as "One-Hour Kayak Rental for Two People" for $19.00 (and another one for one person for $10.00) Each rental had a redemption code. I used these redemption codes to schedule the rentals online assuming (because there was no mention anywhere that they only have 1 person kayaks) that I was renting 1 double kayak and one single kayak. When I got there they only had available (2) 1 one-person kayaks. The lady, very rude and unfriendly, had no intentions to help to resolve the issue. THANKS FOR NOTHING AND FOR RUIN A SPECIAL FAMILY DAY!!! "0 STARS" read more

We rent a boat every year from another location, but we waited until the last minute this time and had to shop around at other locations to find a boat. Pier 619 had an available boat for us to rent that would fit our family. The service we had was impeccable. The staff was incredibly nice, accommodating, and went over all the safety checks with the family very well. This review would have been higher if it weren't for the condition of the boat. It was an older boat, which is fine because we are renting a boat not expecting a new state of the art boat. The downfall was the smell of the boat, it appeared the water had molded the carpet which caused a mildew smell that was pretty overwhelming. This will not deter us from renting a boat from Pier 619 again because the price and the customer service was incredible. If the boats are given a good scrub and the carpets replaced on the boats this review could quickly go to 5 stars. read more

We arrived at 1:00pm and we're told that all the kayaks were booked until 3:00. We then arrived at 2:30 to see if any had come in early. At this time we were informed they gave our spots away to several other people and to come back at 5:00 pm. This is unexcusable customer service. They claimed to not take reservations on the weekends for kayaks but evidently they just don't take reservations from us. Don't waste your time or money with this business. read more

Very bad service. The boats were old and very slow. The owner would not change our boat and gave us a credit for our "next visit". We will not go back. read more

When I make my annual summer trip back to Akron, I am always drawn to the Portage Lakes. What better way to spend a summer day than cruising the lakes in a pontoon boat. And when I do, my choice is Pier 619! The staff is always friendly and eager to accommodate me, my family and friends! The pontoon boats are comfortable and very user friendly. You can also stock up on treats for your day on the lake from their snack shack. I consider my summer trip complete after a visit to Pier 619!!! read more

We stop every 2 weeks at Baines Pier 619 to fill up with marine gas ($5.00/gallon) for our bow rider. Young attendants are quick to get to dock, tie it up and fill the tank. If you are parsimonious, rent a pontoon boat from them and pay 1/7th of what it costs for us to use our boat for an afternoon. Their boats have outboard motors with adequate horsepower to cruise the no wake zones of Portage lakes - if you have a problem with the boat then it is their problem and not yours. read more

The staff members are all very helpful and nice girls, and the prices are very low for the high quality service and equipment. Pier 619 is the perfect place for a day with the family, a few hours with some friends, or even alone time. read more

We were overcharged and told that we would be refunded. I reached out on several occasions to talk to the owner(s) and was told they would call me back. That never happened. On top of poor management, the ten person pontoon was missing a captains chair but was replaced by a lawn chair. The flooring was dirty, tattered and stained. The front right part of the pontoon was either hit or the driver crashed into something. Clearly I would recommend choosing another pontoon rental. That will save you the grief we have and still are going through. read more

A business must make it clear their expectations with their customers. These folks have a bit of a problem with expressing their policy's to customers. We were told the rental timeline was "loose" and "not a big deal" and that "no one else is booked after you". Then upon returning a hour late we were told the timeline was ABSOLUTE and everyone must be back in the allotted rental time. All while some bitter lady waited an hour to tell us were ruined her whole families day. Apparently they booked after us and the pier 619 rental policy must have been updated after we left the dock.....The pier 619 staff blaming it all on us, the customer, and not taking responsibility for what the front desk girl told us. Rude people and a terrible experience. Don't waste your time with this place. read more