Seriously it's like trying to go to a Vegas night club. 3 people standing at the door taking names. Letting people in when there is a free seat. Those 3 people could speed this up if they actually got behind the counter and serviced people. There is actually a line like the DMV outside. Absolutely ridiculous. The 3 people behind the counter work at a snails pace. Put some pep in your step people. read more

The worst customer service in America. Late for appointment, called and said they were on the way. An hour later said the same thing Would reschedule without notifying me. Ended up going with AT&T. They we're on time without issues. read more

Spectrum is the WORST COMPANY EVER PUT IN BAKERSFIELD; Their customer service people are cold and not helpful. If I cold put no stars I would. This company sucks. read more

Thank goodness I read all the reviews before ordering cable/tv from them. The best cable network there is in Bakersfield is Direct TV and they weren't able to install any device on our property due to our apartment policy. This saved me time and headaches, lol! Tank you all for the reviews, it really helps other! read more

I highly recommend this place if you like having internet outages every other week as well as customer service who don't answer your questions! read more

If I could give them a 0 stars I would. I have been having issues with Spectrum's On Demand feature, and after several attempts at rebooting my service box and continues conversations with Spectrum I'm still having difficulties with on demand. I spoke with a supervisor "Robert" over in Florida, whom informed me based on the information I provided he would need to do research with dispatch in my area (California) 2 hours later and I have not heard a word back from him and I highly doubt he will be calling me back. This company is the worst cable company ever and all the employees I have experience contact with have been horrible the worst customer service ever. They have lost me as a customer and I will be sharing my experience with my friends and family. DO NOT USE THEM!!!! read more

Worst of all utilities. No credit when service is out, poor tech support - just an overall pain to deal with. Not sure why I stay with them. Probably because I'm afraid to change and it may not be allow me to keep my email address. HELP!!!???!!! read more

Spectrum lies and deceives their customers on a daily basis I'm sure. When they switched me from bright house to their service my bill went from $54 a month for 200 Mbps internet to $150+. I degraded my service to 60 Mbps to keep my bill around $50 a month and they were only giv by me 30 Mbps. When I called to complain and get an adjustment on my bill, they told me it was my fault for not noticing and I should have called sooner. WTF Spectrum? What about all the people who don't know how to check their speed? You're ripping them off and they are not even aware of it. read more

Unprofessional rude give misinformation. I been dealing with a billing issue due to the representatives giving me misinformation. Not just 1 but multiple people not giving me the right info. If you can avoid dealing with his company do it read more

You suck! Period. Stood me up on two scheduled appointments. I filed a case because of you don't have it in writing, things won't change.

They get one star for having decent internet although it decides to take a dump sometimes. But the television is H O R R I B L E ! ! ! It ticks me off when I pay for a service and I don't get the channels I want at certain times. And the automatic shutting off of the box in the middle of a show. Spectrum is a complete waist of money if you want consistent television. read more

We moved back to Bakersfield in 2013, bought a home and knew we did not want AT&T, so we went with Brighthouse (Internet only). The WiFi was acceptable, we could stream our shows on Netfilx, etc. When paying my bill, I have always used their website and submitted my payment with an EFT (using my checking account rather than my debit card). Never once had a problem until last month. Their site rejected my payment, I called customer service and was told to go to my bank and see why it was rejected. The next day I went to my bank and they said it was never presented. I called customer service again, but this time the rep was rude and talked over me. She spoke to the bank branch manager and argued with him about who rejected the payment. In addition to this, Spectrum added a late fee of $25 and said I couldn't use my checking account for 6 months to pay my bill! She finally asked me what I wanted (after an hour!!!). I told her to reverse the late fee and unlock my account so I could pay my bill. She said she would, but she didn't exactly do that. She gave my a $20 credit and unlocked my account 3 days later. Now I owe for 2 months (I always pay on time!!). So on 10/05/19 I paid my bill in full $146.98, on their site using my checking account. Well guess what, it was rejected again. I went to the store on California Avenue, explained what happened and was told to pay at the kiosk (the agent was very understanding, but they couldn't really do anything). Well the kiosk rejected the check and that's the only way you can pay there. I'm done Spectrum can take their lousy internet and pound sand. Brighthouse was a much better company to deal with, Spectrum sucks. By the way, I'm mailing a check to them and I'll fight like hell when they want to bill me a late fee.... Not gonna happen. read more

Completely disturbing and concerning. Our billing was set up under our landlord's name?! Called to have them fix it and now they want us and the landlord to go in to the Spectrum office with ID's to fix their mistake! first of all this is concerning to me, as they are using social security numbers to set up an account but they get the name wrong?! second of all we need to take time off everyone's unknown busy schedules to go in to fix this?! Can I even trust Spectrum with my account right now? ridiculous and inconvenient! services will be discontinued. read more

Spectrum on California Avenue he needs to do some improvement last month I went in had no trouble paying the bill for my wife who's on vacation and won't be back to the middle of this month I went in this month to pay the bill and Rose would not accept my payment for the bill I use the same credit card as I did last time my last name is the same as my wife I show my ID and still would not accept my payment I guess Spectrum does not like money I will not walk into that particular store ever again and I'm going to tell my wife when she gets back please please cancel Spectrum read more

Wow I thought I was going to warn others to stay away but looking at all these negative reviews I guess I should have looked on here first. They are simply horrible, service, business, and most of all customer service, very rude and condescending, it is almost seems like they are happy that people get screwed. read more

It's my personal opinion that since Spectrum took over Brighthouse we have had better service. I certainly hope it stays that way.

Absolutely by far the worst internet provider I have ever had experienced ! Calling customer service is pretty much a useless waste of your time. they will reset your connection (I'm not sure they even do anything) and that's about all your gonna get ! I can barely stream my amazon without the picture freezing and the picture quality sucks also ! Thank god I don't have to rely on them television since I have direct tv. I long for Brighthouse who would send a tech over and separate your signal with a machine from all the other signals in the neighborhood ! Hell I may even give UVERSE a try again because SPECTRUM REALLY SUCKS !! read more

Great customer service, but the price is outrageous. I recently spoke to a customer rep to see what we could do to lower my bill. My current bill is 189 a month. I offered to give up 2 cable boxes and cut out HBO, Stars... my big savings would be 6 dollars a month. I've had Dish before and was not happy with them at all, Uverse was ok, but their customer service was garbage, and directv being owned by AT&T is completely out of the question. Looks like Spectrum is my only option at almost 200 dollars a month... crazy compared to the 40 dollars I was paying 10 years ago. read more

Spectrum changes installation fees for their internet service. $49.99 for their 100mbps and $199.99 for their 300mbps. The installation labor is exactly the same for both speeds. Spectrum simply charges more for the faster speed because they can. If you agree to bundle your internet with their grossly over priced cable tv service and their unnecessary home phone service (unnecessary if you have a cell phone) they will wave the fees. In some cases, they insist on charging for your first month and last month's charges on top of their installation fee. Ridiculous. I never thought I would say this but I miss Bright House Networks. They never charged for installation and offered faster speeds at similar pricing. Spectrum is such a disappointment. read more

Whatever you do, do not believe anything they say to you on the phone. We tried to change our due date by 2 days after we were told we could and then after waiting for 20 minutes and 12 seconds we were told they cannot change our payment and there is ABSOLUTELY nothing they can or will do. This is horrible customer service so beware!!! read more

Same problem as a year ago, multiple service calls including one where they didn't show up, and no resolution. Promised credits, but now they can't issue credits until problem is resolved! Isn't THAT special?!?!?!? Problem is the tap is on the other side of the street and the line under the street is filled with water. Tech actually told the next door neighbor that their engineering department was just sitting on the problem. Dropped internet, pixilation, box reboots, pay-per-view movies just dropping off and unavailable for the listed amount of time. Just enough to tick you off. read more

If it was possible to a negative star count I would. The customer service was horrible! First off, they signed us up and gave us an appointment for Thursday instalation between 10 and 2. No one showed up. So we called, and some how, they had us in their records not scheduled untill the following week. Fine, typo, whatever. They ended up saying they would be giving us a plan that was SUPPOSED to include, phone cable, and 300mg Internet for 147, for being "new clients". The guy came by Saturday and set up the cable. Later we realise, we only had 60mg Internet, and no phone! So we called. We got transfered to more than 5 people to fix the phone and Internet before they told us it was going to be a charge of 187 a month! That was never what was agreed on! We said we weren't paying that much and said to just put us back on our old plan.... the best part! They refused to let us go back to our old plan of 100mg! Because miraculously it now is no longer availavle....this all happened I less than 24 hours! We had just been on that plan the day before....now it no longer exists! The people on the phone were of no help, super rude....including their "shift supervisor" that just didn't want to listen or coperate...never in my whole life have I gotten such poor assistance! Never will I recommend this company! They don't give you what they claim, they don't honor their priceing, and service sucks! I can't express how mad I am about the whole company! read more

After nearly one and a half hours waiting on hold - my internet still doesn't work. "The next service representative " never answered my call. If my checkbook doesn't work, Spectrum burns up my phone and harangues me until I pay in advance for their frustrating service! Spectrum - GET YOUR ACT TOGETHER! read more

HORRIBLE! I seriously wish there were more options here in town when it comes to internet providers but this was the cheapest option. the connection is sub par, always having to call them because of technical issues. Take your business elsewhere! read more

This is the WORST cable company to connect with I'm located in an area where a large tree has intercepted me from having Direct TV, Sad enough to force me to connect with Spectrum Totally has Bad Signals not just my area but my friends and family living in different parts of the city are having trouble without tree issues, My fault for referring them with regret Signal and lost reception is pathetic Spectrum app is included with the exception of the cell phone getting average reception Although the company states Best Internet service, High Speed, Ect. NOT TRUE ! On our end.. Nothing but disappointments by all of the people I referred to Spectrum a couple years and months ago Apologies to my family and friends once again. And rates, packages, promotions, have all gone up if you're existing customers All bad! I've had service promotion ended now with No custom channels, now paying $170 monthly trying for months now to get a lower rate after my promo and the agent states it's cheaper to keep it the way it is even though I don't have a home phone line I don't need connected. and they bill a month in advance, So when you get your 1st bill and EVERY other bill if it looks like you're behind.Youre Not...Unless of course you didn't pay If this happens just remember** ONLY** pay one month at a time ! They want you to pay ahead just in case you decide not to keep the service, They collect and you will get what you get coming in the end after they're finished with your account. Good luck , Be Aware , Don't get Stuck paying double on your monthly bill ! read more

We have Charter Communications or Spectrum Cable. I was watching Truck Tech this morning and Spectrum has a commercial putting down DirecTV and Dish because they are not reliable and they go down in the rain. After the commercial, my TV starts to lag out and some of the stations go blank, this starts to happen and it is not even raining. Since Spectrum took over for Bright House service has gotten worse. Go Spectrum read more

Just signed up and I'm Very disappointed! There is no real people to talk to about your order. Only tickets being sent out that just remain pending and no one seems to know why they are pending or when it will be updated. Awwww feeling really irritated!!! read more

this store and the employees who work there suck ass . masks aren't required in stores anymore and there were other customers without masks and they made me and my gf stand outside til they were gonna "hand" us a mask . we waited for like 10 mins went back inside and another worker approached us and told us we couldn't be in there without a mask and then continued to say "we're all out of masks" when just 10 mins ago you claimed you were gonna give them to us . if i could give them a 0 star i really would. i have no problem canceling my service with spectrum and taking my business and money else where . read more

Called customer service this morning and the lady was very friendly, up until I told her we needed to cancel our service. Instantly her attitude towards me changed and she was extremely rude. She asked me why and I explained to her that we would be moving in with someone who already had internet service. She asked me four more times why we didn't want to move our service. I had a couple other questions but it was clear she wanted to get me off the phone. read more

Terrible internet service! Can't use during the morning or evening. Works sometimes during the day. Was going to have Spectra TV hooked up so I could watch the Dodgers but the kid they sent was less than enthusiastic to do the job. He said they had no wireless service and if he put the box in the cabinet I would have to leave the cabinet open while we were watching TV. Looking for a new internet provider!! read more

After Spectrum took over everything has gone to @#$t... Terrible customer service! After 20 yrs I'm done!

I called and made an appointment, and no one ever showed up. I was on the phone for oved 2 hours trying to talk to someone and the problem never got resolved. I see how there customer service is. End result: give me my damn money back. read more

My experience was horrible. Unreliable "wired" connection. Tech support couldn't find the issue. A Activation Fee $200 mistake. Jokes on me! Life lesson read more

I agree with other posts that Bakersfield definitely needs another location. Arriving at this Spectrum when it opens at 10am on Saturday is like walking up to the DMV at 9am without a reservation. Yet, I got on the waiting list and I was seen very soon and efficiently. Some of the prior reviews hark back to the days when your only TV option was your franchised cable operator. We have so many TV options and most folks are going to streaming services that do not have long term contracts or equipment. Yet, be wary my friends. As soon as the cable and satellite TV industries die off in this decade, and the streaming market stabilizes, the streaming services will be just as difficult as cable and satellite TV providers, especially when they learn how many people share their logins with friends and extended family--not just immediate family. For now, go to streaming if you don't like Spectrum TV. The big issue I have right now is Spectrum Internet is my only option for ultra-high-speed internet. I can't wait until 5G rolls out or Google brings gigabite internet to the Bake. Final comment: I found it peculiar that my CSR's attitude toward me changed dramatically when she could not get me to switch mobile phone carriers from AT&T to Spectrum Mobile. That's bad form Spectrum. read more

Over the last several months spectrum internet speed has been very slow or completely non functional at my home and business . I have had to connect to my verizon mifi several times in order to do my work. When I have called spectrum they blame it on the Wifi (which they provide). I just had a problem a few minutes ago trying to load a page and was beginning to think it might be my computer. I decided to run the internet speed test. Turned out 10.5 upload and 2.9 down load. We also have a lot of trouble with many of the TV channels. Lots of tiling and pausing. There service is a big down grade from Brighthouse read more

I don't have cable service, but my friends at 2514, 2516 and 2518 X Street in Bakersfield do. It failed and all three made service appointments for today, September 1st. At 10 am, a truck came out to 2514; the technician said that the old cable couldn't handle the heat and needed to be repaired or replaced. At 3pm a second truck with a second technician arrived at 2516 and made the same diagnosis. At 5pm a third truck with a third technician checked 2518 and gave them the same news. With this kind of gross inefficiency, no wonder the lines are in disrepair. read more

the only reason these guys get a 1 * is because i can not give them a zero. Internet goes down sporadically a few times month and every time we dread having to call them on the normal day we will get transferred to 7-10 different people before eventually getting cut off! There installers have about as much experience or know how as my little pinky toe! I have never been treated more horrible as a paying customer then with this company! They now charge a 5.00 fee if you have to call them to make a payment on the account! WTH? Just sickening! and it disgusts me that they are my only option if i want internet! GRRRRRRRRRRRRR If you can STAY AWAY! If ytou have had a good experience with them I promise you it was an accident! read more

Sooo this is a garbage company, they are crooks. Service is horrible but that's another story. My bills is due 25th. This company bills 2 weeks in advance. Each bill you pay is for the next month service. So on May 25th I paid my bill for June 8th to July 8th. Well I cancelled my bill June 12th in the middle of a month I paid. Called them and they want me to pay another month because the bill has been generated. What a scam. NEVER USE THIS COMPANY. read more

They were very helpful and polite. They also gave us a really good deal. The guy's name was Vincent.

I wish I could give them a zero-star rating. They cancelled my service today, without notice. We are on auto-pay and didn't expect to be cancelled. Had they warned us, even sent an email, we would have fixed the issue immediately. Instead they just stopped our service unexpectedly, on the 2nd week of school, with 3 students relying on internet for their homework! My SO and I have been on the phone with them multiple times today, separately. We are both getting completely different info from the representatives and each of us has been hung up on while we were on hold. That should not be a common occurrence. When we call back, we have to start all over with a new representative. The one message both of us are getting is that we have to restart our plan and we can't go back to our old Bright House plan. We have to sign up with a new Spectrum plan. Even though we fixed the issue immediately. Makes me think they didn't warn us about our service because they want everyone to switch to the two new Spectrum plans they offer. Yes, they only offer two options now. Both are more expensive than our previous plan. After asking around a bit, many of my friends feel the same about Spectrum and have made the switch. I wasn't a huge fan of AT&T but I'm running straight back to them after this experience. read more