common courtesy notify your customers when you plan on services being down to "try and increase speed." They can surly do phone surveys after a call so you would think they can call with an automated message to notify you. Internet is always going out. read more

I got internet because my daughter needed it for school because of covid ... it was 49.99 then went up to 54.99 now it's up to 79.99.... I've asked for some kind of deal so I can keep internet ... I've told them I only get 300 a month ... but they won't work with me or help me .... I only have internet no phone No cable .... They can do better ... but they choose not to read more

Package bundle customer. The Internet is never working. It always cuts off. No wonder they were quick to offer me a 2 year contract and insisted it was cutting off due to "the old package deal i had, it would save me money also..." and would help if i had higher speed and with the new router box upgrade most likely take care of it. Well guess what I went ahead now I'm stuck with this unreliable service. It's too bad they haven't fixed the problem out here yet +my remote viewing cameras for my business really depends on it should of read the reviews before signing now going to have to $cancel$. Fool me once Bright House. read more

I signed up for internet April 22nd, I pay $22.99 a month, I'm happy with it, nice customer service. A internet service named bundle finders connected me to them read more

This place is a complete joke. I will be switching back to AT&T. The installer left without programming any of the TVs. I called for him to come back and he said ok then just never showed up. The tv "spectrum" app never works. Netflix and Amazon Prime never work because the signal fir WiFi keeps dropping. I've called multiple times and still can't get help. I even upgraded to the "fastest" service. read more

Spectrum tv, I have been with them for 6 days, I was told when I signed up with them to purchase the apple boxes, I purchased the Apple TV boxes because they told me when I am traveling in my RV I could view my spectrum tv, this is an absolute lie, I hooked it up in my trailer and you have to be hooked up to your home internet, lie lie lie, so I called them and told them o would like to return the apple boxes, you know 30 days money back guarantee oh Woops not the Apple TV you have to purchase those it's in the contract you know that small lettering,I would not recommend spectrum to anyone and yes the internet is a joke also my apple boxes don't match the channels don't match my DVD channels I. Other words I am missing channels,, fricken crazy,,I would not have given them 1 star but I had to to post this review, read more

Paid double for slowest modem, when in to cancel and turn in modem they informed me they issued me wrong modem. No rebate no apology they acted like it was my fault they issued it. Three months later I am turning in fastest modem cause the WiFi hasn't worked for the last four days and they can't deliver it til next week. It's ok only 14 people a head of me. We need a second cable company in this town, choice would clean this up!!! read more

Brighthouse is bad. The dvr boxes, on demand, wifi, installers are a disappointment. If you have their services or products you will have to replace boxes or things will not work altogether. Amongst the numerous issues I've had with Brighthouse the best was when I had to replace a recently installed box after 18 hours. It had quit for no apparent reason and upon returning the dysfunctional product I was given the option of upgrading or getting the same model as the product I was returning. Just get a fire stick read more

I just had a representative come by home regarding if we have Spectrum services. And while I enjoyed his enthusiasm, I was not okay with the fact that he was talking to me without a mask. He didn't even have one tucked under his chin. Just simply no mask. With the spread of Covid and the delta variant, it would be nice if the company required employees to wear a mask, just out of consideration for others. read more

Ever since Bright House and Time Warner Cable became Spectrum, my fiance and I have had nothing but bad experiences. We paid 50 dollars a month for supposedly fast internet, yet the internet went out every so often, just long enough to disrupt what you are doing. On top of that, they raised our monthly premium 20 dollars, and when I asked why and if they had anything cheaper, they lied despite me seeing a deal for 45 dollars a month online. Will be switching internet service providers shortly, tired of spectrum and their lousy customer service! read more

Received call about going from 50-300 on our business internet speed for free $0 charge. They added another $11.04 to the service and once I ask to then change it back, the answer was we cannot, because we no longer service that plan. Plan! wait, I never agreed to changing our plan. I then checked our cable and found our channel line-up was completely different. I called back to ask them about it. They want to charge another $17. 00 to add the channels that we already had in our previous plan. I mentioned that non of this was explained to me that it would all be changed, it was only supposed to change internet speed. They apologized that it wasn't explained but could not give us back our original plan. Now one of our business phone lines is out of service, ahhhh! I called back and was told it is because our equipment does not support 5 business lines. I said we had never had a problem before. The tech ask if we had turned in any equipment, I said NO! Tech then said he will need to send out a technition, and apologized for the inconvenous for our business phone line not operating. Which doesn't help me in any way, one problem after another and for offering a free internet upgrade, I have been getting charge more for less or no service. What happened to providing that great service they so proudly advertise. Beware of receiving calls that give free upgrades, your probably on a list they have to con you out of more money and get you away from an existing plan thats been working fine. Oh, they offered a one time $10 off next bill of 281.04 for any inconvenience. Business phone still not working +%#$#@!@@$#%* read more

Hi everybody I have internet 100 speed. We upgraded 8/16/2019 to ultra 400 speed new modem and I bought a new router. I ran a speed test with just the new modem speed was 250sh . Then installed new router [a Linksys ac1900 mu-mimo] and the test came back at 480sh down load and 23 upload. I am VERY HAPPY. I hope everyone is happy with there results. My wife's laptop speed was 80sh and now it is 270sh read more

This is for a Tehachapi apartment complex. They installed and the billing was only supposed to be to the complex, part of our lease, and they also charged us individually, much of the time. Eventually, I called, and they confirmed they weren't supposed to do that. Yet, we never got the money back. The customer service person I talked with said they have a 60-day complaint policy, so I should get back 30 bucks. I asked about previous moneys. Not their policy. And this goes with all the times we've had difficult service. I would never recommend Spectrum. We never trust commercials that say how good companies are. We yelp, seek other reviews, and talk with friends and neighbors. read more

I for one, am tired of watching the Spectrum commercials which air ad nauseam, which tout their superior service and product. The prices advertised are misleading, and the internet and cable services are anything but reliable. We are into the fourth night of the Olympics, and have lost our cable signal two of those nights. Called CS - they are apologetic and make a note, but of course service is not restored until the following morning. As soon as we find a way to get Pac-12 and Dodgers another way, we are cutting the cable - if not sooner!! read more

Spectrum sucks I can't wait to cancel this service.. now they have new digital boxes. Tech will come out for a 49.00 fee and they will not mail boxes. They say the line is horrible.. Great service I think not. That and they expensive with very old and outdated equipment.. Fleecing the good people of Bakersfield.. read more

we are in 93306 area code. we pay for spectrums top internet service. 1gigabit . seems like lately we spend more time with our service off than on. we pay over $100.00 per month and receive poor service. read more

As a business owner I would be ashamed to operate under their practices. I ordered service for my business and 4 months later i have noticed the pricing raise. I was told that i ordered a second line because i had a number ported over! Never again read more

I think Spectrum uses unfair business practices! They continue to raise prices and there is nothing you can do to lower your bill so you can make service more affordable, you cannot change or drop a service because no matter what you try to do it raises your price. I am getting close to being unable to afford their services as I am on fixed income. They have a monopoly and they know we have no options available to us. I just wish there was a smart lawyer somewhere who would file a class action lawsuit representing all of the customers who are treated with no respect and are being overcharged for services they do not need nor want! There seems to be no end to price increases and it seems they are not regulated by anyone. It is time for someone to investigate Spectrums business practices and protect the consumer from this disgusting company.... read more

After receiving lousy service with spectrum cable for years I decided to cancel my cable I owed for one month they built me for two they said that I went over for a days and they don't prorate so they charged me for 2 months cable I believe the spectrum cable is a rip off and they don't care about their customers and they're always bragging about how they're the best and the lowest price that's a bunch of Bologna please try another company if you don't want to be ripped off for your money especially in these troubling times read more

All the 100+ reviews says it all! Spectrum sucks, and the fact that most of Bakersfield can only use spectrum for internet they purposely could care less about customer service because you have no other choice but to use them. C'mon AT&T, save us! smh. read more

They have employees in this venue, however, customer service is NON-EXISTENT!!! I wouldn't use Spectrum if they were the only option!!!!!

Very poor service, bad service, will never recommend!!! Stay away ! They tried to charge me for an equipment I already returned, clerk at the spectrum office was not very helpful ! read more

HORRIBLE !!! customer service is horrible. I call to see if they can lower the price on my internet service. The only answer "Bruce" knows is NO ! no way no how not going to do it. I told him last year I was given a extended discount , I even threatened to cancel my service. Bruce continued to call me a lier. So fustrated ! But if I want internet I have to put up with it , they are the only ones that provide in my are. read more

Awful, awful customer service! They took me to the cleaners for $76, when I canceled HBO, making my pmt $185, when it was $107. Called and was told they could do nothing because I am a existing customer! To help, I was offered faster speed on internet for 1 yr free of chg. and a $30, credit for one year. I received neither. I was told my equipment was outdated and due to covid they would not be sending it. Bill continued @ $185. I went with another carrier. Returned all equipment to UPS. Receipt was tracked and everything was received by Spectrum. Closing bill arrives for $199.18!!! Bill states for non returned equipment. I was also charged for a full cycle, not prorated. DO NOT USE SPECTRUM THEY ARE EVIL LIARS WHO CARE NOTHING ABOUT CUSTOMERS! read more

I was with AT&T for years, and I was paying $49 a month for 50mbps internet. Then I got a letter in the mail that the price was raising to $60. Here's the thing. I make good money and another $10 is not that big of a deal. And honestly, it's expected that the prices are going to rise. However, $60 for 50mbps is kinda insane. I'm humble when it comes to change, but I'm not an idiot. To top that off, the internet was choppy, and often caused me to lose connection during gaming or work production. The price change hammered the last nail in the coffin. I decided to give spectrum a try, knowing full well of their issues. Yes, I know a lot of people have issues with their internet. Yes, I know spectrum spikes their pricing often. But it was worth a try considering that they don't have contracts. And honestly, I'm quite surprised. My internet is much faster. Doing several ACTUAL speed and router tests show that my internet is much faster and far more stable than my internet through AT&T. I did go with the 400mbps plan and I'm getting an average of 370mbps so it's definitely within the margins of expectation. As far as the price goes, I know for at least two years it'll be good. As long as it doesn't end up being so expensive that it doesn't make sense anymore, I think I'm going to stick with it. As far as customer service goes, I have a few people that work for them that can take care of things quickly. Yes, I know it's not fair. No, it doesn't matter. Anyway, for the price and the service I have received this far, I can't complain. Everything is working much better than it used to. read more

Absolutely the worst service, almost 190 a min the half my channels are not working for 3weeks a month it's all I can have atm do not use spectrum read more

Most dishonest company in both cable TV and mobile service I have ever done business with. They don't tell you that you have to have Spectrum INTERNET in order to keep Spectrum MOBILE service nor does spectrum tell you that they BILL A MONTH IN ADVANCE. All shady and underhand. read more

Really? One service center for teh entire city of Bakersfield? There are over 380,000 residents in Bakersfield, most of which have internet with either AT&T or Spectrum and you only have one location for everything? The poor service reps at the counter work as hard as they can to get people through as fast as they can but it takes forever because the entire city who uses Spectrum have yo come to this one service facility. Use your brain Spectrum, open another facility! read more

Wow I've never seen such a dog shit internet provider paying 70 a month for 5mps hah no getting at&t

Works fine when you actually have service but expect to have 3-4 outages a month. Had ATT for a few years then switched for faster internet speed but I am now going back to ATT because the number of outages is ridiculous. read more

It takes 1 hour wait time to pickup modem lot of people waiting and they have only two people working

Not sure where to begin. Read the other bad reviews and pay heed. I'm not even grading the quality of the cable service. Wish I could post pictures of the mess their installers left behind, when finally done at 8:30PM. Astonishing how poorly they performed on such a simple task. I know these guys have a monopoly, but I'll still look for an alternative. read more

I would give them 5 stars if they didn't send contract installers out that didn't know anything and had poor English. We recently moved and had to have an actual Brighthouse tech come out and fix the shoddy install the contractor did initially. That said, I always get the advertised 40mbit down/4mbit up speeds, day or night. No throttling, no caps. The max speed I could get out of AT&T U-Verse at my house is 25mbit (over fiber optic??!?!). For me, speed and connection reliability are the two most important things and Brighthouse has not failed me on either (other than the setup hiccup previously mentioned). read more

I can't believe how bad they are. Lost 50+ HD channels and they raised the price $35. AT&T here we come!

I wish there were more than one cable company here in Bakersfield !! I have been with spectrum / brighthouse for a few years now had just internet because I stream more than I watch cable. But recently had to add cable . Yesterday they Shut my WiFi services in fact completely shut my account down . I made a payment on Dec 30th they told me I had until the 19th to pay my remainder of 99.00 . The 14th they shut me off I called the technician said I owed 44.00 and do not know why they shit me off . I talked to another technician later that evening he also said that sales was closed and did not know why they shut my service account off Now I owe 198 and a service charge to get new internet services read more

This is the worst ever. Feels like being in a bad social security place or DMV, none of the employees can smile and the wait time is forever. Nasty. Don't go there. read more

Really disappointed. I was moved over from brighthouse. I've had the same service for five years, and now, all of a sudden, new customers are paying $10 less than me, for 4x the speed. Yes, that's correct, 4x the speed of my current internet service. Wheres the appreciation for loyal customers. When I called, all they wanted to do was make me pay more to "upgrade" (it's not really an upgrade to just be brought up to standard.) Thoroughly disappointed, I'll likely be switching if I can find anything else(they're pretty much a monopoly) with decent speeds and pricing. One that doesn't leave loyal customers in the stone age. read more

Worest customer service- very rude and argumentative. Haven't had good service the past 2 years- techs come out and tell us we aren't getting the speeds we have paid for, they fix it internet goes out all the time and have to restart the box. Our bill just went up 25 bucks without notice so we will be canceling our service as we have been shown we don't get what we pay for and it's not worth the price increase. They honestly don't even deserve a 1 star. read more

Cancelled service after bill more than doubled. They state employee was supposed to tell me when I signed up that it was a temporary price. I paid bill in full and returned my equipment to California Ave. location and verified while at site I owed nothing and account was closed. Over a year later I start setting calls from collectors for spectrum for $200.00. I call Spectrum and they said I never closed account or returned equipment. They stated they would do investigation and get back to me. Days later I get a call from a Jovani stating I was found correct, and I returned equipment when I said I did and then could not owe for the months they stated because I didn't even have equipment. I asked for a letter stating this. She said they could not provide such a letter because it was against rules. I asked to speak to supervisor, She stated they would call me back. 2 days later I get a call from "Christopher" stating he is a manager and he is calling me back on my request, but wants to also inform me that I do again owe the money and they have now found I did not return the equipment until months after I returned it. He also states I didn't close account when I said I did. This company is a FRAUD! They lie and manipulate people into paying money they don't owe. When you don't pay they send you to harassing collectors. I am currently looking for an attorney to fight this. read more

There is one Spectrum office in Bakersfield. Are you kidding me? I live in Tehachapi and had to make a trip to this location to return equipment belonging to my mother-in-law after she passed away. Nobody would pick it up and I couldn't just drop it off. Had to take a number when there was 30 people already in line. One customer service rep was all that was there and there were 30-40 people waiting at all times for the duration of the time I was there. If there was another cable company in my area, and hopefully there will be soon, I will leave this company in a heart beat. read more