I am a new Onward customer and Gage provided excellent customer service when he installed my…read moreequipment to get my wifi set up last month. Gage arrived at the top of the 2 hour window I was given for his arrival. He was kind, professional and work quickly. He took the time to explain the Onward app, walked me through the features and answered all my questions. I felt set up for success by the time he left. Thank you Gage! As for the ACTUAL Onward service (wifi), when it works it's good. However, I am disappointed with the lack of range as it relates to the connectivity (wifi). I have gotten some improvement by using the app to "prioritize devices." I expected better as I purchased the highest quality option though. Hopefully this improves.

Will be disconnected the next day after a rainy day every time…read more Every once a while, there will be a glitch (disconnection) for half hour throughout the day during working hours

EXTREMELY PRIMITIVE, SUB-PAR PRODUCT! This is coming from a former employee so listen close. I left…read moreCharter in 2007 in good standing and hold no grudges. With all due respect to the many fine professionals this company employs. The facts are as follows: 1- The boxes are the exact same equipment that I installed & serviced in 2007 and NO ADVANCEMENTS HAVE BEEN MADE. 2- The interactive so called features are feeble & pathetic. 3- YES the DVR still incorporates a "copy to VCR" function. The recording space is roughly one third of that offered by Direct TV and Verizon for example. 4- The WIFI is unreliable as well. 5- Ironically Charter is only a few bucks cheaper than their competitors while their product is years behind. 6- AND last but not least Charter does not even offer NBA TV, LEAGUE PASS OR ANY SPORTS PACKAGES WHATSOEVER. SPECTRUM? Don't make me laugh. You could at least give your customers the option! What a shame Charter Communications. You have a lot of nerve. No wonder you have so many 1 star reviews. Charter your reviews don't lie. PATHETIC! Never again! Here's the breakdown: Cost: 2/5, Technology & Interactive Features: 1/5, Dependability: 3/5, Packages & Channel line up: 1/5. OVERALL RATING: 2 Stars **

I live in West Covina and I am very interested in our city government. Thankfully channel 3 carries…read morethe council meetings. That was until we turned in spectrum recorder. Spectrum says because we don't have that (saving us $15 a month) we get the feed from Norwalk and because of this we get Norwalk as our local station. What sense does that make. Their response was basically if you want local West Covina because that's where you live get the box back and you can access your city's feed. So pretty much screw you customers, we don't care. With all the technology there is and with all the money spectrum gets from its customers you mean to tell me there is no way to provide this basic service to customers.

The guy name is John Saiz Super friendly and professionally take care of my problem very quick…read morethank you so much.

Worst retail experience of my life. Five guys standing around doing nothing while three customers…read morewait in the electronic que for over an hour. They're trained to upsell you to cell phones not to help you. I came in just to return a cable box I no longer needed and they wouldn't take it. After 70 minutes I left. I advise everyone to check out a phone provider or satellite. Spectrum should be your last resort.

Seal Beach Zip 90740 area. Not for the faint of heart or technically challenged. Install took 2…read moreweeks to get it working. They just went into Seal Beach, CA with their new 7gbps offering. They're not responsive yet, and their service sucks right now, they're just not prepared or staffed properly to get it up quickly and reliably at this time. The Eero Pro router is the worst on the market. Only good for penetrating one wall in WiFi mode. It lacks adequate antennas/beam forming. WiFi Service is good for one room. If you want better wifi, use an Asus Router- side-by-side my old 5mhz Asus router ax89x works better and has better QOS for tv. Overall, if you need 7gbps like I do, and you want to do that wired from the eero, you'll be ok. Otherwise you need to buy a better WiFi router to pair with this service unless you live in a 1 room apartment. See Dong Knows Tech for reviews on WiFi7 routers to pair with this service. You'll have to buy it yourself (eero router comes with the service). Frontier is very price competitive with Spectrum.

If I could give this place zero stars I absolutely would. Frontier is only available Monday through…read moreFriday. The customer service is horrible. They're claiming that they will not give me my prorated money back even though I only use 10 days of their service. I need to cancel my service and yet they still say they can't do it. I am absolutely 100% dissatisfied with frontier and I will never recommend it to anybody ever. I will let people know to stay clear of this company. Please read this review before you decide to go with frontier the service for canceling your internet is horrible. The value is also horrible as well. The Wi-Fi alone is very, very slow, and you have to pay for every single "upgrade." They randomly charged me an extra $10 because they said it was a service fee increase. I am still trying to cancel my Internet and yet when I called today, they told me they couldn't place any orders and that I had to call back tomorrow and when I was adamant about them, leaving a note on my account, the guy that I spoke to even told me there was no point and he wasn't going to do it! Buyers beware canceling is the hardest thing that you can possibly do through frontier don't even get their service to begin with.

I don't know that I would recommend any Verizon store, but especially not this one. I came in to…read morepick up my online order and was told there was a "system outage" that meant they couldn't process my original order, but that they could still create a new order. I should have left then because it seemed sus, but I needed my phone before the Thanksgiving holiday. I waited 30 minutes to go through the entire purchase process again. They said that the $80 I paid on the original order would automatically be cancelled and refunded. Not the case. I was charged on my credit card, which I used on the new order, and again on my monthly bill. I didn't want insurance. I told the lady this like ten times. She brings her I assume manager into the conversation who immediately starts with "I heard you don't want the insurance?". Just let me buy this phone and leave, I don't want your insurance. Then my hotspot wasn't activated on my new phone, which I would have expected to be transferred from my old phone. Why else does this process take so long? I already dread the next time I have to go into a Verizon store.

Superior customer service today with Niko! Friendly, helpful and just plain nice! Also, shout out…read moreto Sandy who helped me last week with the purchase of my new iPhone. I'm a longtime loyal customer to Verizon and great customer service is why I stick around. Thanks

Search around for about two months trying to find a decent company for a camera system for our…read morehouse. Finally decided to go with SuperMatrix. Their pricing was actually better than the rest. Working with Robin was a great experience very knowledgeable and very detailed. They showed up on time. And the crew was excellent. Very happy with this company and the crew. Thank you.

I was looking for 2 cameras to replace the ones that went out. My cameras use old connections and I…read morechecked several places. Super Matrix was able to find what I needed and they worked great. Their customer service was very good.

As a lifelong Android user, I started my new phone journey back on 8/13/2025, as I had it for 6…read moreyears. When I walked in Chris helped me and although he certainly was not warm and fuzzy, I felt like he recognized he was coming across condescending and rude, so he seemed to have changed his mood. I had to go back to the store on 8/23 since the new Android phone I had just purchased was acting up. I asked if I could just change it to an iPhone, since that was what the majority of my family used and I was still within the 14-day return policy. I was told by Efrain, that he couldn't help me with the issues I was sharing with him but I could just YouTube it and that I couldn't switch to an iPhone. As I continued to experience issues, I decided on 8/30/25 to go to another Spectrum location hoping someone there could assist me better. Not the case, actually extremely HORRIBLE experience, which I have already reported a Yelp review on separately. That said, I returned to the Ontario branch and found myself in the hands of Joseph and Linda, who were ABSOLUTELY heaven sent. Once Joseph listened to my entire journey, he immediately got me into a new iPhone without question. Linda jumped in and helped when necessary and together the two of them completely changed the terrible and negative experience I had on Spectrum. Leadership really needs to look at these two individuals and use them to cross train Efrain and Chris on customer centric behaviors. And if the locations are tied together, the manager at the Corona store needs to be severely retrained as well. If you can't be passionate, helpful, and recognize that it takes a servant heart to help customers then perhaps it's not the job for you. It clearly is the job for Joseph and Linda. I felt the care towards me immediately from them. I didn't have to go into every little detail of my experience over the course of two to three weeks with the previous agents, they got it immediately BUT still took the time to listen and make me feel heard. This alone made all the difference and I greatly appreciate it from both of them.

Worst experience ever! First of all I work from home and told them I needed service same day. Said…read morethey wouldn't escalate my request because nobody would answer anyways. Second they said they can send a technician 3 days later for my location... I told them I cannot miss any more work so they gave me a temporary fix. Went to set that up and it did not work and made me miss even more work. Rude customer service even with a manager involved! avoid this location at all cost !!! they just tell you what you want to hear & they gave us a "temporary fix" to shut us up and leave THAT DID NOT WORK! Efrin helped us and I will be coming back to return this useless equipment.

Comprehensive networking and IT with excellent customer care…read more I used Netexem to design, build and install the computer system and VoIP phone system and all other electronic system in my new office.

If I could give Netexem more than 5 stars I would. I've been Matthew's client for my home and small…read morebusiness for the last 4 or 5 years. Each time I requested a service from him, never needed to be follow up by me. Matthew is very detail oriented and trustworthy. His quick response, knowledge, and expertise are over the beyond. I contacted him to setup a fax number for my small business yesterday and Matthew set that up less than 4 minutes with the lowest price I could even imagine and works perfectly for my needs. I would definitely recommend "Netexem" for any individual who likes to lower his/her bills with the greatest service. Thumbs Up Matthew!

I had to give a great review to this company. Their customer service is above any other company and…read moretheir rates and service are amazing. They have the affordable pricing.

From the owner: Phone. Internet. Easy. With no obligation, our knowledgeable consultants will walk you through the…read moreoptions for your small or medium business so that you can have the best internet service provider, Hosted VoIP (UCaaS) business phone service, network and phone hardware, and more. We can come to your office or chat via web meeting. Call us today to make your telecommunications journey easy!

Excellent customer service provided by Julio 'July' Martinez. He was very patient, helpful, and…read moreknowledgeable, and took the time to handle all of my issues and answer every question I had. Julio made the entire experience smooth and stress-free. I truly appreciate his professionalism and dedication--highly recommend asking for him!

Horrible customer service. The young lady that greeted me was very nice, she had excellent…read morecustomer service skills. The sale guy was horrible. I wanted 1 phone, pay and leave but unfortunately he could not understand that.