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5StarSecurity626

5.0 (1 review)
Open • 7:30 am - 7:45 pm

Services - 5StarSecurity626

Security monitoring services

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6 years ago

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TV Installation Services

TV Installation Services

(33 reviews)

Highly recommended, worked fast and made sure everything worked, fast responses and very flexibleread more

I was very disappointed with my experience with this TV Installation Services. Based on their…read morecustomer service alone, I would not recommend them. When I initially asked if they could come on a specific day, I was told that the date worked. Later, I received a call from a different, private number asking if they could come that same day instead. Although this was only a few hours' notice, I accommodated the change and was told the technician would arrive by 6:00 PM. When no one had arrived by 6:17 PM, I called the original number to ask for an update. The man who answered, who never identified himself, sounded irritated by my question. He said they were running late and that he would check with the team. He eventually called back and informed me that the technician would arrive between 7:30 and 8:00 PM. My biggest concern was the lack of communication and professionalism throughout this process. If the technician was running late, why couldn't they contact me directly to let me know? Instead, I had to call them for an update, only to receive a significantly later arrival window. When I asked for the technician's name, I was told it was Sam. The person on the phone also seemed annoyed when I asked for his name. At that point, I decided to cancel the service. I called back and explained that the last-minute changes, lack of communication, and overall unprofessional handling of the situation had made me uncomfortable moving forward. Rather than responding professionally, the man on the phone seemed unhappy and abruptly hung up without even saying goodbye. I ultimately cannot comment on the quality of their actual work because I never received their services. However, the customer service experience was enough to make me reconsider hiring them. Clear communication, punctuality, and basic courtesy are the bare minimum when running a business, and unfortunately, those expectations were not met. I would strongly recommend looking elsewhere if you value professionalism, reliable communication, and respectful customer service.

Plug TV Mounting

Plug TV Mounting

(5 reviews)

Picture this: It's 10 PM, we're trying to mount our TV ourselves, and what started as a simple…read moreproject quickly turned into a disaster. We realized the studs didn't line up with the mount we purchased, there were holes in the wall from our failed attempts, and we were completely frustrated and ready to give up. That's when we searched Yelp and found this company. To our surprise, they were still open! We called, and the nicest gentleman answered the phone. After explaining our situation, his response was simply, "You need help? I can come over right now." And that's exactly what he did. Like a superhero arriving to save the day, he showed up that same night and completely transformed our situation. Not only did he professionally mount our TV, but he also brought a better-quality mount than the one we had purchased. What felt like a disaster instantly became one of the best customer service experiences we've ever had. He was professional, knowledgeable, friendly, funny, efficient, and incredibly skilled. As new homeowners, we especially appreciated all the helpful tips, advice, and insight he shared along the way. It was obvious that he genuinely cared about doing the job right and making sure we were happy with the final result. The quality of his work was outstanding, and we couldn't be happier. We will absolutely be hiring him again for future TV mounting projects and other home services. If you're considering hiring him, stop thinking about it and just do it. You will not regret it. Exceptional service, exceptional workmanship, and an all-around exceptional experience. Best. Service. Ever.

I recently hired Plug TV Mounting to mount my new 75-inch television, and the experience was…read moreexceptional from start to finish. As someone who is not particularly handy and was nervous about mounting a heavy, expensive TV on a challenging surface, I knew this was a job for professionals. I am so glad I made that call...

5StarSecurity626 - securitysystems - Updated October 2026

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