I booked these movers through u-haul and used their service on June 15 2023 to move my furniture between two apartments. Here is a summary of my terrible experience
- They lost the mid beam of my bed frame and some screws so the assembly job was never complted. They promised to come back on June 16 to finish the job but they did not come back. As of today, June 18, I am still trying to contact them to give me a clear answer on when they would come back to fix this. But they were just finding all sorts of excuses not to come over and fix the bed. (I paid them 150 dollars extra for assembly and disassembly on top of the hourly rate. ).
- They literally operated my phone to give themselves 5-star ratings on my phone without my permission(when they directed me on my phone to pay for the service). I was very uncomfortable with it but could not say no due to my temperament. (I mistakenly thought that I could change the review later, but it turns out I could not). I suppose that is how they get high ratings on the Uhaul moving help website.
- They were not open with their charges upfront. They did not tell me that each stair would cost me $150 extra on top of their hourly rate.
- One of the guys was clearly first day at work and was really really slow in everything, so a small apartment took them 4 hours to load and 3 more hours to unload.
- After the loading, they left for another job and only come back 5.5 hours later late at night. This ws not agreed upon when I booked the service. This caused a big issue as my moving van parking reservation with Cambridge city was only for during the day.
- They did not wrap my furniture properly. The edge of my couch and my mattress were exposed and got dirty. They also repetitively stepped on my clean carpet with their shoes and made the carpet really dirty.
-They were very unresponsive and very irresponsible in their conservations.
-For your reference, for a small apartment with basic furniture items, they charged me $1050, on top of that is a $38 lunch+ $100 tip. The worst thing is you only know how much they charge you until the end of the service.
- My suggestion: if you have to use their service, make sure you do not pay them until they REALLY finished their job. Otherwise, you have no leverage on them and they would not come back to finish what they were paid to do. read more