My family had a really terrible experience at Sobie's. Unfortunately, it was my brother's birthday, and the night was ruined by it. In summary, our food took a full 2 hours to arrive, 3/4 dishes were very poorly prepared despite high prices and we had to send one back, and the service was very poor to the point that we were baffled and left very upset.
The night started out fine even though our waitress was moving really quickly, not asking for drink refills, and often letting us talk to her back as she walked away while we were asking for something- it seemed a little rude, but we were willing to give benefit of the doubt and chalk it up to low staffing. We know the restaurant industry is struggling right now, and my brother works in a restaurant.
The appetizers were good, but then we waited a very, very long time. No offers of drink refills or checking in on us. We were seated at our reservation time at 7, and at 8:30, the hostess came over and asked us to give up our table because she had another reservation on our table. We informed her we were still waiting on our entrees, and that we'd been waiting for a long time. She apologized- still fine, that was a little odd, but we were still willing to chalk that up to being busy/shortstaffed. Our waitress came and told us our entrees would be right out. We waited about another twenty minutes, at which point we had to get up and find our waitress and ask what was going on- I'd also gotten up and looked around for a hostess or waitress to talk to multiple times and couldn't find anyone. It's a small space, it couldn't have been missed that we were upset/looking for someone to talk to. Eventually, she told us pretty curtly that it was just a small kitchen and that this was normal. Frankly, that's absurd- our food took so long that the hostess literally tried to kick us out 30 minutes before our entrees eventually arrived. We assumed there must have been a kitchen accident or something, and we couldn't believer the manager never appeared to offer tables appetizers, drinks, or really anything to try to remedy or explain the situation. We were visibly upset at this point and were ready to pay for our appetizers and leave. I wish we would have.
I ordered the shrimp and scallop pasta- the angel hair pasta was drastically overcooked to the point it was inedible. This was the first time I've ever sent food back at a restaurant in my life. I was asked to explain why and again, it was just not properly handed. My brother's grouper was seasoned terribly (covered in salt) and rubbery, his pasta was also mushy and poorly seasoned, and my mom's salmon pasta was also mush. My dad's shortribs were okay, but they were undersalted. 3/4 dishes were Kitchen Nightmares worthy.
After all of this, we still waited a very long time for our bill (at least 20 minutes after everyone was done eating and no one checked on us), to the point that we were all standing, walking around and looking for someone to take our card so we could just leave. It felt like we were being blatantly ignored. Eventually, I literally had to walk up to our waitress at another table and hand her our credit card.
We also had a problem with the bill- we were told the specials without prices, which is fairly normal, but it included a salad- I asked "can I order that as a side salad" (everyone else at the table had ordered side salads with their meals in the $4-$6) range, our waitress explicitly said yes. We were billed $15.00 for the salad, which I was really upset about on top of everything that had just happened, and our waitress insisted that that's the only way it can be ordered. After some back and forth that felt ridiculous at this point given how upset we were , she went to the owner (who we were shocked to learn was in fact on site) who halfed the price.
How bad our evening was cannot be explained by a kitchen bottleneck, by a small kitchen, or by staffing shortages. This was really horrendous. When you have customers that visibly upset in a small restaurant, there's no excuse for not attempting to make the situation right in any way. The fact that the owner was onsite and was never called to talk to us is really unacceptable. We aren't "can we see a manager" people at all, but this really went above and beyond the bounds of a poor dining experience. Obviously there were other tables, but every upsetting beat of the night was misread and mishandled by the waitstaff. I would recommend avoiding this place at all costs, especially for a celebration or special event. read more