I was trying to figure out coverage for my mom's medicines. Judy the pharmacy lead assisted in…read morehelping with my mom's care. I appreciate her kindness, efficiency and assistance - very friendly and professional

Disappointed that besides their photos system having been completely down for 4 days, they/CVS also…read moredon't have an efficient contingency protocol, such as: - preventing us from submitting orders to a location that's experiencing technical difficulties, - sending us a notice informing what's going on, - redirecting us to another CVS location - Thus, still none the wiser, I drove 20min (10mi) to a CVS that hadn't even printed my order. Waste of gas & time. After that, arrived at my next function disappointedly essentially empty-handed. + Staff was still nice and tried to be helpful about it though. + Ample parking.

Maybe I don't ask as much of my local Walgreens as others?…read more This location always has what I'm looking for, whether it be a prescription filled, or just something cold to drink on a warm day. The place is clean, and although it could be better staffed, the folk who are working there are hustling to keep the show going. In all I'll be back, mainly because it's close, but also because they do fine enough for my needs. :)

Placed a photo order online, it was advertised as next-day pickup available…read more 18 days later, it's still not ready and photo department won't pick up regarding the order, lol. Embarrassing, a waste of money and time.

The pharmacy workers are very judgmental. I come to pick up simple ibuprofen and I feel like I'm…read moresomehow dirty for picking something like that up. Like lady it's ibuprofen!!!!! Also if you have any other prescription other than ibuprofen they might not even have it in stock when you need it. Other than that I do come to shop here for everyday items and the cashiers are very sweet and helpful.

I shop at CVS frequently and am an ExtraCare member. Fortunately, I have three CVS locations to…read morechoose from, but I often stop at this store because it's conveniently located on my way home from work. On my most recent visit, I arrived at approximately 9:42 p.m. knowing the store closed at 10:00 p.m. I only needed two items and intended to be in and out quickly. As I entered, I noticed Todd standing by the partially closed entrance doors, which I understood as a reminder that the store would be closing soon. Within a minute, Charlotte made an announcement that the store would be closing in 15 minutes, which was perfectly reasonable. What made the experience uncomfortable was the repeated nature of the announcements and the overall atmosphere. While I was searching for an item, Todd remained near the entrance and appeared to be watching me closely. A few minutes later, another announcement stated the store would be closing in 10 minutes. Since there were only two customers in the store, the constant reminders made me feel rushed and unwelcome. When I couldn't locate one of the items, I showed Todd a picture of the product. He told me the store did not carry it and that he had never seen it before, despite the item appearing in CVS advertising. Unfortunately, this is not the first time I have visited this location looking for advertised products only to find they were unavailable or not stocked. As closing time approached, additional announcements continued. By that point, I was hurrying through the store trying to locate products that were not available and felt increasingly stressed by the repeated reminders. At checkout, I overheard Charlotte explaining to another customer that employees have difficulty leaving on time when customers enter shortly before closing. While I understand the challenges of closing a store, customers who arrive during posted business hours should not feel as though they are inconveniencing staff simply by shopping. I also want to note that customer service at this location often feels unfriendly. Todd has never greeted me with a smile during my visits and frequently appears unhappy or disengaged. There is also a manager who is often working evenings who has come across as similarly unapproachable. When I ask for assistance, I often feel as though I am interrupting or burdening employees rather than being helped. The combination of limited product availability, difficulty finding advertised items, and consistently unwelcoming customer service has left me questioning whether I will continue shopping at this location. I hope management will consider this feedback and work toward creating a more positive and customer-friendly experience.

This is the BEST Walgreens pharmacy in the OC. Personable, compassionate, and dedicated to serving…read moretheir customers. It seems that, in a defunct medical industrial complex that does not serve the patient, this Walgreens is committed to putting patients first. The star pharmacist there is Pendleton. Yep, you heard right! Like the warm, flannel Pendleton that ensures warmth and security, Pendleton gives you his precious time in a timeless way. A good listener is the key to advocating for your own health. He gets it!!! Recently, had a prescription filled and it came back generic. The generic scip is not equal to the brand. PERIOD! He returned my call and we talked. He made it happen. I don't know about you, but one of the best things in life is to have an excellent Pharmacist. He is King! Go see him!!!

Very Disappointing Pharmacy Experience - Poor Customer Service and Lack of Support…read more I recently had a very disappointing experience with this Walgreens pharmacy, particularly regarding prescription pricing and customer service. I wasn't feeling well on the day I picked up my prescription, so I didn't pay much attention to the price. I trusted that my insurance information had been processed correctly, paid the amount requested, and left. Later, when I reviewed my prescription history, I was shocked to discover that the price had increased by approximately 380% compared with what I had previously paid for the same medication. I also discovered that a prescription discount program was offering the same medication at this very Walgreens location for over 80% less than what I had paid. What disappointed me most wasn't simply the price increase. It was the complete lack of guidance and willingness to help. In my previous experiences with other pharmacies, pharmacists have often proactively suggested GoodRx or other prescription discount programs when insurance does not cover a medication or when the out-of-pocket cost is unusually high. I have received this helpful advice several times without even asking. Unfortunately, the staff at this Walgreens offered no such guidance. When I later approached the pharmacy staff and manager to explain the situation, they were not helpful. Their response was simply that the transaction had already been completed and nothing could be done. I subsequently escalated my concerns through Walgreens Customer Relations. Unfortunately, that experience was equally disappointing. The responses felt so scripted and impersonal that I genuinely wondered whether I was communicating with an automated system rather than someone who understood my concerns. Despite my attempts to resolve the matter through the pharmacy, management, and the escalation process, I received no meaningful assistance or resolution. A pharmacy should be more than a place that dispenses medications and collects payments. Patients visit pharmacies because they need healthcare, and sometimes they are unwell, stressed, or simply unaware of available prescription savings programs. I understand that pharmacists may not be responsible for finding every available discount. However, I believe reasonable guidance, compassion, and a willingness to help should be basic expectations of customer service in a pharmacy. My advice to other customers: If your insurance fully covers your medication, your experience may be different. However, if your medication is not covered or you are paying out of pocket, I strongly recommend comparing prices and considering another pharmacy before using this location. Do not assume that using your insurance automatically gives you the best price. This experience has completely changed my opinion of this Walgreens location. After the lack of support from both the pharmacy staff and management, I have decided to move my future prescriptions to CVS on Ball & Walker. I am sharing my experience so other customers can make their own informed decisions.

MaryGuzzetta@yahoo.com POSTED YELP…read moreMonday, January 15, 2024 https://www.cvs.com/shop ExecutiveOffice@cvshealth.com https://www.cvs.com/store-locator/hawaiian-gardens-ca-pharmacies/12221-carson-street-hawaiian-gardens-ca-90716/storeid=9589?WT.mc_id=LS_GOOGLE_FS_9589 12221 CARSON STREET (562) 468-7011 HAWAIIAN GARDENS, CA 90716 Saluting Pharmacists: Godwin, Michael, Norma, Maria, Laura And Executives Brian and Karen I am a patron of CVS - receive all my COVID shots at the Hawaiian Gardens pharmacy. Truly, Godwin and Michael, are empathetic 10+ professionals. I am impressed with staff assistance. Yesterday, I needed to contact: it hurts to talk on the phone as I am a survivor of 42 stab wounds - severe throat lacerations. I was astounded: an executive responded with help I needed. In an age where technology more and more replaces human contact, I can attest that it truly was wonderful to have a human empathetic response. God Bless You All.

Ive been using CVS Pharmacy for awhile. Now under new management who is Michael…read more Does not want to refill my prescriptions. Along with Ning who is a phamarcy technician hangs the phone up when she does not know what to say. Just like Michael who loves to hang up the phone. Ive been paying out of pocket for all my medication and now im being told I can not anymore. Im holding CVS responsible if anything negative happens to me. Because floor Manager Michael does not want to refill my prescriptions. Anybody reading this have any legal advice please reach out to me. THANK YOU

The employee Anne was so kind! She took our passport pictures for us and made us feel so welcomed…read more Super friendly and easy to talk to, she deserves a raise!

They never answer there phones, rather just keep you on hold until the ohh e randomly disconnects…read more They never update you on when your prescription is ready and there over the phone automotive systems gets everything wrong

Let's analyze the CVS store:…read more Coming in with my lovely fiancé to the minute clinic we head over and check in at the kiosk. It reads it will be around a 64 minute wait. We're thirsty and we head over to the drinks. My hubby loves coconut water and head straight for the lemonade vita coco drink. To our surprise all the cartons in that flavor were two months expired. Ok no big deal, one of the workers with glasses was very kind and took care of the situation right away. Next, I was thirsty. I grab some sparkling pineapple coconut water. Guess what? Also two months expired. I grabbed the blackberry one next to it, thank God that one was good. I take up the bottles to the counter, expecting some sort of discount but I guess it wasn't a big deal since the drink was only a dollar. The employee asked me if I worked undercover. It was a very comical conversation. If anyone knows whose hiring, I'll apply ;) Minute clinic: Did not take 64 minutes, we probably only waited for twenty five. The doctor was extremely calm and patient with my tremendous phobia of needles. She let my fiancé come in with me for my TB test and had a real gentle hand, didn't even hurt that much. Even though the prices are kind of high, the employees have no control over that. So overall, prices kind of sick, but service is wonderful.

I went into this not-too-busy CVS to check out their selection of shampoos. It is always nice to…read morebrowse the aisles and see what they have. It's clean and organized.

Friendly staff, always keep you updated on the progress of the prescriptions (by texting), fast…read moreservice most prescriptions are filled the same day.

I like this CVS because it's pretty close to me, and it's a slightly larger one. I want to commend…read morethis one gray haired middle aged male employee who was all alone on his shift tonight (Sunday), and yet he was very helpful despite being so busy. He said he didn't mind it being busy, and it seemed he really wanted to help me and the other customers. Out of many of the employees there at this location on South street, he is one of the best, and I hope he gets kudos for his hard and sincere work.

First off sad to see shelves so mt My 5 ***** was the…read morepharmacy team, very kind and helpful and the nice lady that opened a register so I didn't have to wait. Overall definitely a good experience.

Whoever was the cashier (older Caucasian lady) on Saturday April 19 at 6:37pm, please ask next time…read moreyou add the Kid Cents contribution. No matter the dollar amount, you as a cashier do not determine where I am donating my money to. Lastly, you were not as warm and welcoming when ringing me up compared to the previous customers despite me greeting you in a kind manner. I am not sure what you had against me, but your interaction with me was cold and dismissive. I will not be returning to this location.

***Thrifty Ice Cream*** Looking for the nostalgia of…read moregrabbing a scoop or two of Thrifty ice cream this Rite Aid still has an area by the entrance with the classic flavors. They also sell the massive tubs for $40 and the scoopers (for about the same price). If they do not have the tub in the flavor you prefer they can place an order for it (what we were informed while there). We were excited to see one still in operation and not too far from us to share in the joy of grabbing a scoop with our littles. We ordered 3 single scoops and paid about $8. Most of the flavors available seemed to contain dairy so keep that in mind if you're DF/sensitive.

Yelp deleted my review because it did not include first hand experience even though I wrote it…read moreright after my experience?! Pharmacy called me randomly and said they're canceling my prescription with no explanation. I call back and the employee starts yelling at me belligerently. I then drive down there demanding they transfer my prescription since it had two refills left. They finally admit they found out they're closing so they're trying to cancel prescriptions. Place is pretty empty now with vacant shelves and very depressed employees. Do yourself a favor and get your prescriptions transferred before you get a call. They'll refuse to help so have the new pharmacy initiate the transfer.