I ordered Christmas photos online. It was a horrible experience my photos arrive with my daughters face cut off. I called 2 weeks ago and the woman said I would get a refund and here it's two weeks later no refund . They tried getting me to order more with a discounted price I said no. I called last week a guy said I should get my refund soon still nothing. read more

I went into this not-too-busy CVS to check out their selection of shampoos. It is always nice to browse the aisles and see what they have. It's clean and organized. read more

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Uncomfortable shopping here. A lady cashier or staffs had been followed and watched me everywhere . She treat me as theft but I didn't. She was obstacle me to take photos. read more

Sorry, only one star as it relates to this incident. BEWARE: GIFT CARD ALREADY USED! I come to CVS stores for gift cards because they generally have a larger assortment than most. That said, the Amazon gift card that I purchased on Wednesday was already used. The package had no visible evidence of tampering; I'm shocked, and so disappointed! Kudos to whomever managed to get the code and still leave the package intact. Be extra careful and check the packaging when you're purchasing your gc. read more

CVS Pharmacy - Only noticed this when breaking open the cardboard sleeve that the card came in. - Drugstores Near Me - Buena Park, California

We had vaccine appointments set up but for some reason my insurance info was not going through. Lauren in the pharmacy made every effort possible to get it figured out. Although we were unsuccessful, I appreciate Lauren's dedication to this random patient. She really went above and beyond to try to figure it out. Thank you Lauren. read more

I've come to this CVS Pharmacy on various occasions for things I needed. I went in today looking for band-aides, but this bigger one's. I had surgery a couple weeks ago and need something by to cover the incision area. I've been using the gauze and surgical pads, but it's time to go down to bandages. I need some coverage but not anything too crazy. I found the perfect ones at this pharmacy! They have all of the stuff for aftercare and medical supplies that you might need. read more

CVS Pharmacy - Front - Drugstores Near Me - Buena Park, California

This store is super ghetto. Front door doesn't even work. What kind of pharmacy isn't even open during business hours? CVS is a pharmacy. I guess I'll be transferring all my prescriptions away from this place. read more

Shoutout to Christine! She helped me out when I had issues with my coupon. She is such a helpful and kind person.

Avoid this CVS, especially the Minute Clinic. They have absolutely no respect for your time or health. I had to come back twice for a time-sensitive test because they canceled my appointments without any explanation. There is no phone number to call and the website does not work. I had to physically go to the store just to figure out why my appointment was canceled. This incompetence cost me a new job because the test was required as soon as possible and their last minute cancellations left me with no other options. They waited until right before my appointment time to notify me. Had they told me sooner, I would have gone somewhere else! To make matters worse, I had to endure the test twice for no reason. The staff provided no paperwork, no contact information, nothing. When I tried to go to Urgent Care for help, they could not do anything because CVS did not provide the proper documentation. The nurses here do not seem happy to work at all. One nurse could not even explain what was in the injection I received, which made me extremely uncomfortable! How are they allowed to give injections they don't know anything about? Thankfully, I did my own research beforehand. CVS, you are a multi-million-dollar corporation. Hire someone to answer phones and train your staff properly. Stop wasting people's time and playing with their health. This experience was not only unprofessional but it also had real consequences for my livelihood. Do better! read more

5 stars for the pharmacy department. I was helped by the pharmacy manager great and prompt service

Very clean and quiet CVS Branch. I had to do a Covid test today. Made an appointment through CVS.com. You have to fill out the questions completely on the forms or else you won't go nowhere. My test took half an hour as they had to take my blood pressure and check my O2 level. My Cigna had issues with billing but they were able to make some adjustments to bill Cigna at a later time. Also did some health screening performed by a nice NP Vanessa read more

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I don't recommend the clinic. The nurse or whatever she is doesn't have respect for her clients. I was here with an appointment for 5pm that I have scheduled weeks ago. And she starts walking in people who didn't even have appointments and they all arrived after me. And the way she treats her clients. No thank you. What is this ???? Please go somewhere else for for health care not here. You deserve someone who actually cares for ppl health not just someone is is ignorant. And has a bad attitude. read more

I waited an hour in the skincare department. Why do you even lock stuff up if youre not going to help? So much for customer service.

I scheduled an appointment for 10:30 am and got there 10:25 am to check in. I waited for over 20 minutes then a nurse came out and called another patient in and I asked her I have an appointment at 10:30 her responded YeS I know I'm running late. On top of mind I was wow then I asked how long do I need to wait she said she doesn't know and then I asked should I reschedule the appointment her responded that she needed to see her patient. What is the point of having an appointment? If she was nice and apologizing for the time, I would be fine waiting, but her attitude Sucks and rude. Way to go CVS I always go every year for wellness and since you guys close so many minutes clinic locations I will sure go to Quest instead of rude people like this one person working here. It's just wrong!!!! read more

Zero star for their Minute Clinic. Accepted appointments even though they were closed for the holiday. Waste of travel time. Store Manager (Vince?) has the charisma of a gnat. "Prim" at the Pharmacy at least tried to help some, otherwise absolute incompetence. read more

As a new caregiver for my sister, I needed help with her many prescriptions. This CVS pharmacy team is so patient, kind and helpful. Absolutely no issues transferring prescriptions so I may conveniently pick them up. A million thanks! read more

I'd give it 0 stars of I could. This store has gone downhill since the start of COVID. And now that the world is pulling out of it, they are getting even worse. The app is a joke. For instance, my doctor electronically sent 10 rxs over yesterday. The app reflected 5 so I drove there to verify with the pharmacist that they'd received them all. When I get there I discovered they'd changed their hours and don't open until 10 now. I waited until they opened and indeed, they'd received them all. Great, right? So I verified that on the app and yes, they had. 1 of my rxs wasn't due to be filled until today so fine. Forward to today and that same rx that was to be filled today has mysteriously disappeared. So now I have to have my Dr resend ONLY THE 1 MEDICATION. And when I was speaking to today's staff, "oh, he must have been mistaken" and she was beyond rude. That is just 1 instance in several. Just happens to be the final straw. I have been threatening to switch pharmacies for YEARS, btw. Their app is a piece of shit, they have revolving staff that don't give a crap, screw ups are a constant rather than an aberration and now inconvenient hours of business. The attitude from this bitch was unreal. I'm moving back to Sav-On. CVS can go f*** themselves! read more

My elderly mother used this pharmacy. When she began needing my assistance she warned me that it takes a few attempts to receive her meds each month. I appreciated the texts to pick up her meds when they were supposed to be ready but when I attempted to get them, they were out of stock or they didn't get the doctor's approval. Is it normal to get a doctor's approval on a prescription that is on auto-refill for a year? Whatever the reasons it was not uncommon to have to make 2-3 trips to get her meds. I've been dealing with these annoyances for 1 1/2 years but the final blow was when I brought in unused meds hoping they had a drop off container. The pharmacist (doctor) said "We don't have anything like that. Just flush them down the toilet or throw them in the trash." When I said "Thats toxic! Isn't that against the law?" He said " Well, that's what WE do." So that's it .... I'm gone! read more

I've been coming to this CVS for more than 10 years. Yesterday, 12/3. Vince Hernandez. Shorter stocky man. Apparently had an issue with me paying with a Pandemic - EBT. He was sarcastic and unwilling to be helpful when my card wouldn't swipe. He literally said "I've never seen those cards" and "We probably don't take those cards here" So we're at the end of 2021 and you, a cashier in Buena Park has never helped anyone with an Pandemic-EBT? I highly doubt that! Dear CVS corporate office, Being a decent human being is something VINCE is going to have to fix himself, this, I understand. Although, you can retrain him on customer service and working the register. Sincerely, A former customer. read more

My review is for minute clinic NP and nurses, Ms. Jackson NP, Heather Nurse and Courtney, I am so grateful for the service and treatment they provide when getting my vaccines such as flu, t-dapp and MMR, and already scheduled for my Moderna booster, you guys are amazing and wonderful, very kind and respectful, I have a positive experienced, thank you so much for making things easy for me, I am a nurse myself and I know that you guys are the best. read more

I brought my kids in for the flu shot to CVS Pharmacy without an appointment. The pharmacist are very welcoming and efficient. Our insurance eligibility verification was processed immediately. My kid's temperature was taken and; and I signed all the required waivers. We waited in the pharmacist's room for about five minutes. My kid's felt at ease with the pharmacist who administered the shots. All was done relatively quick. No issues. My kid's are fine. We also did some shopping for essentials and treats for my kids. Some of the treats were buy 1 get 1 half off. The store is very clean and the staff is welcoming. I appreciate the spacious parking lot too. read more

One of my favorite locations because they're always very friendly and helpful! Like today, I got such great service! I was going to self check out and one of the employees, just got done helping the customer before me, then also helped me! She did everything for me! Wow! I really appreciated her helpfulness and attentiveness! read more

2014 this place got a 5 star, boy has it gone down hill. This is the second location on this review: If I could vote Zero I would. This used to be my favorite drug store. Pharmacy was fabulous and store was neat and clean. No it has totally incompetent Pharmacy staff. No customer service. It all seems to have changed with a new pharmacist. This place is just not a good place to shop or get prescriptions filled. Final problem was went in for a prescription they were texting me for and it turned put to be a nasal spray from two months ago not my quarterly thyroid meds. jeez, relentless texting with no indicator of what prescription. They said can't do my thyroid for another 5 days. I also wanted allergy meds. They were out and were not able to call another store. Guess what I called another local CVS and pharmacy staff said they had it, drove directly there 5 mins. They did not have it I. stock, pharmacist basically said too bad.go to the grocery store, but I have a 6.00 coupon for your brand item. read more

Let's analyze the CVS store: Coming in with my lovely fiancé to the minute clinic we head over and check in at the kiosk. It reads it will be around a 64 minute wait. We're thirsty and we head over to the drinks. My hubby loves coconut water and head straight for the lemonade vita coco drink. To our surprise all the cartons in that flavor were two months expired. Ok no big deal, one of the workers with glasses was very kind and took care of the situation right away. Next, I was thirsty. I grab some sparkling pineapple coconut water. Guess what? Also two months expired. I grabbed the blackberry one next to it, thank God that one was good. I take up the bottles to the counter, expecting some sort of discount but I guess it wasn't a big deal since the drink was only a dollar. The employee asked me if I worked undercover. It was a very comical conversation. If anyone knows whose hiring, I'll apply ;) Minute clinic: Did not take 64 minutes, we probably only waited for twenty five. The doctor was extremely calm and patient with my tremendous phobia of needles. She let my fiancé come in with me for my TB test and had a real gentle hand, didn't even hurt that much. Even though the prices are kind of high, the employees have no control over that. So overall, prices kind of sick, but service is wonderful. read more

CVS Pharmacy - Minute clinic, super nice doctor with a gentle hand for shots and really quick! - Drugstores Near Me - Buena Park, California

Ordered something to be printed and when I came to pick it up, the employee couldn't find it... Okay... He offers to reprint it but mentions he has other customers prints he has to do first so he doesn't know how long mine is going to take. Mind you, I placed this order the day before and since you LOST my order, I would expect mine to be priority. But nope... don't get anything printed here, they'll just lose it. read more

I need help at the kiosk. Didn't get the help I needed. Supervisor Vicent was no help at all. Rushed other employees that he couldn't help me out due to him going on his "break". No good of a supervisor and rude as hell. read more

I visited their minute clinic because my insurance covers this location for flu shots. I made an appointment a few days prior and came in and checked in on their kiosk. Once you check in there is a wait time indicator on the screen. I was seen quickly and the appointment was very efficient. read more

I was in and out for testing. Ppl are very polite and very helpful. Thank you CVS for making my experience fast and easy.

The cashier robert is so rude! I came in for diapers and shampoo/conditioner that i normally buy bogo 50% off..to my delight there were tons of shampoos and conditioners 75% off! I stocked up and grabbed a bunch. When i got up the register he gave me attitude and asked if i "cleared out the section". Guess what? I did not! Lots left but even if i had...who cares? I am a paying customer and spend a lot on these products normally. He then told me i was "more than stocking up" ..seriously i didnt buy all of them so what is with all the nasty comments?? He also asked if i was going to come back for the rest later..why even ask that?? So rude and i will never shop with cvs again. Jerk. read more

This was the first time I had ever been to this CVS. The store itself was neat and organized, the staff however was not. I had a few questions about the vaccine so I went to the pharmacy department. I stood in line and saw the pharmacist and a pharmacy technician having a personal side conversation (which I didn't think was appropriate). I didn't want to interrupt them so I continued waiting patiently until another technician, who was already helping a customer, let the pharmacist know that I needed assistance. When the pharmacist finally noticed my presence, he was rude he neither said "hi" or "bye" or utter "have a nice day" and he literally gave me a one word answer and just turned around and walked away. I don't know what kind of "doctor" is rude like that to patients. It's best to go to a different CVS or preferably Walgreens instead. read more

This review is for Lydia in the Pharmacy. My brother and I went to this CVS pharmacy today and we were helped by Lydia, who was outstanding! She was so helpful, informative, and just all around amazing with customer service! To say I enjoyed my experience going to the Pharmacy during a pandemic is something I did not think I would say, but Lydia really did her job amazingly! Thank you! read more

Make an appointment online! It'll save u some time! Mei ling Lin is awesome. I had an ear wax procedure done and she walked me through the steps and was very professional. She even talked to be about personal things and we share some laughs. Definitely recommend especially if u don't have insurance. Billing was fair and easy to pay for!!!!! read more

So if you want a history lesson about CVS and Savons, go grab a drink, get comfortable and start reading. After I had graduated from college, the economy was not in good shape in the early 90s. (To be fair, it's not as bad as now). Lucky for me, I was able to score a management trainee position with Savon Drugs. (For you people who have worked here, you can substitute the word "Slave-ons"). We were under the umbrella of American Stores who also owned Jewel, Luckys, Osco, and a few other stores. BTW, this was a great company to work for, not the best, but not the worst. What I liked about it was it had a sense of family and community. Being a manager, in my three year rotation, I had worked maybe 12 different stores, not including the stores during the training process. I actually was in Anaheim for 3 months and then Santa Ana for 2 years. After that I was involved in a lot of corporate re-openings. So during the mid 90s, the Corporate office moved from Anaheim to the one I believe just north of Orangethorpe and Western. This particular CVS (used to be Savons) was the closest store to the corporate office. I know how daunting it can be working so close to the office with unexpected visits from the big bosses. I should know because I used to work in the Anaheim store that was the closest to the distribution and old Corporate office. Lucky for me, the highlight of my career in the Anaheim store was when I had met Carl Karcher and all the coaches from the Mighty Ducks since Carl lived in Anaheim and our store was next to their the Duck's training facility. Anyways, fast forward to present, I live pretty close to this store and have always liked this store. I used to get my employee discounts here. Like Longs Drugstore, we also used "Charleston" code for our discounts. I would say back then, it was about a 5 star store. Of course, that was in the mid-late 90s. For more history, let's go to late 90s and early 2000s, Albertsons acquired Savons. They had no idea what they were getting into financially and had to sell off the Savon Stores. So, Ironically, CVS bought the freestanding Savon and Osco stores and changed them to CVS. You know, the store with them shaggy blue/black/brown carpet? The Irony comes about because I had worked in a Savon Express store, which looks exactly like a CVS, just smaller in size then most stores. CVS stores are just not as inviting with the dim lighting, lack of customer service, and lots of inventory out of stock problems. So there you have it, the crazy life of retail. Changing, changing, and always trying to reinvent itself in some way to get the customers in. Honestly, sometimes I think if nothing were changed as in a private company, it might be best for the company image and for the neighborhood customers. Ask the older folks in your community, they will tell you the same. They rather not mess with something that works. read more

I am writing this review because I was absolutely disgusted when I came into cvs. The bathroom was completely unsafe and unsanitary, I was mortified. There was fecal matter all over the walls and the toilet and no one bothered to clean it. In fact the last time the bathroom was serviced/cleaned was 12/21/2013 according to their restroom maintenance check list hanging on the bathroom door. I will NEVER step foot in this CVS EVER again. It was completely impossible to try and find someone to notify them of this disaster but there was no one to be found. My family and I walked out of the store and took our business elsewhere. DO NOT GO TO THIS CVS, if they cannot even maintain their restrooms I dont even want to know how they operate the store. read more

CVS Pharmacy - Completely disgusting and unsanitary. How can you expose your customers to this? - Drugstores Near Me - Buena Park, California

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This review is for the Minute Clinic. I went in this afternoon around 5 o'clock to get a TB test done. When you walk over to it, there's a kiosk. Sign in and fill out all the necessary information. It's kinda fun to push all the buttons. Not gunna lie. The wait was only about 20 minutes or so after signing in. A sweet Asian lady was my doctor for the afternoon. She was so friendly and funny too! She told me the price for the service ahead of time so that there would be no surprises at the end, and made me feel comfortable while putting the needle into my skin (I'm a baby-don't judge). Overall, it was an excellent experience. Definitely worth the 5 stars. The pricing is ridiculously inexpensive too compared to what I would've paid at my normal doctor's office. Plus having no Co-pay is awesome. I highly recommend using this facility. I can't wait to go back in the future. read more

So it was about 9:50pm by the time I entered CVS to purchase Tylenol for my child who isn't feeling well. I grab 1 Children's and 1 regular strength, I approach the cashier and the manager on duty Jerry didn't seem to thrilled that people were still in his store... as he helps me he says give me a minute and I said no problem I'm trying to decide which to get, his response "try not to take all day either." Uh #1 you just said give you a minute and walked away #2 who Does he think he's talking too? #3 I get you want to go home, but let me just tell you.. I didn't want to be there either, I didn't want my child to be sick to begin with but here we are, and you still had 5 minutes till closing. If you don't like customer service you're definitely in the wrong field my friend. Such an unfriendly environment the last couple of times I went in there. CVS, maybe you should have your staff take some customer service training... read more

I didn't use the pharmacy, but the 3 guys working in the store went out of their way to make sure I felt welcome. I was greeted when I came into the store. Asked if someone could help me find something. I didn't think so, but then couldn't find what I came in for, so they gladly helped me, going into the back to see if they had any stock there. The sale item was sold out, so they offered a different brand as a replacement! I thought that was really cool, because I wasn't looking forward to driving to another CVS! While I waited for the guy to go in the back and get my items, the fellow up front offered me a free roll of paper towels and showed me how to use the coupon kiosk! Wow! I felt like they were actually glad to see me, which was nice since I'd just had a less than satisfactory experience across the street at the bank! :/ Everyone was very polite and I went away feeling really glad I'd gone there! A+++ customer service, CVS! :) read more

Unlike most CVS stores I've been to in the last year or so, this one has a working coupon center. It sucks when the coupons do not print. They had all the items on my list, and it was relatively clean and neat, but my issue was with the clerk on duty. At first I had my headphones on and wasn't really paying attention, but his voice was creeping through and I turned my music off and listened to him speak brusquely to other customers. There were not many people around. When I was ready to check out, another employee was manning the register. One of my coupons on my app wouldn't go through. He shrugged and was all "oh well." I pulled my phone out and showed him the coupon on my phone and he still was shaking his head. "Could you maybe get the manager to help me?" I asked. He said he was the manager. After a bit he decided to override the price for me, something I appreciated because whenever something like this happens at CVS, they never do that. I always hear, "People get fired for that!" OMG. Anyway, I'm starting to rethink my loyalty to CVS. I do use coupons but I'm not one of those freaks with three carts and a giant binder full of coupons. I shop only for me and buy only what I need. I understand when clerks get upset when one customer takes half and hour to check out. Anyway, something has changed at CVS, and I'm getting tired of dealing with the overcharges and mishaps that are not my fault. Oh, and everytime I'm overcharged (it's happened to me about five times in the last month), they NEVER give me the item free like the guarantee taped to the counter says. NEVER. They should just take that down. They don't even apologize. Nuff said. read more

CVS is CVS everywhere in the country so nothing new here. However, this store seems larger than most and has a huge assortment of just about everything. Just stopped in for a couple kitchen items and a coke. Clean store and friendly service...not much else to report. read more

Geri the manager was so rude when I asked for help. I've never seen a manager be so sarcastic to a paying customer. She looked like she had anxiety when I asked her to help me with something. In the end of all of it she did not help me with my problem and was ok with watching me walk out upset. Very unprofessional. read more