The medication is never ready on time. You go the same day and they say they're just starting to prepare it. They told me to come back at 6 PM; I arrived at 6 PM and they said it was still being processed and to return in 15 minutes. I came back an hour later and it was still being processed. I had to leave without the medication and look for other alternatives. It's unbelievable how long the lines are with so many people waiting to be helped. The frustration is not just from one person, but from many customers. What is happening with Walgreens? The quality of service has really gone downhill, and this is not acceptable read more

Work experience ever I was told wait 15 minutes and I ended up waiting for three hours and it still wasn't ready. Terrible service would not recommend at all. Go somewhere Complete waste of time. read more

They're right next to Knott's so if you're from out of town and staying in the area, this is your go-to for meds and toiletries. I stopped in after Knott's to pick-up soap and face wash. Lots of parking, inside it's clean and organized and empty. I was in and out of there in 10 minutes. Looks a little sus outside but it's safe for the most part. Conveniently located on Beach Blvd. a little south of the 91 freeway. read more

Worst pharmacy! Terrible customer service. The doctor sends a prescription and when you arrive they tell you it won't be ready until the next day. That's after you waited in line half an hour to talk to them. I asked are they myself why do I keep coming back here when it's the same every time. I'm switching to Amazon pharmacy. read more

The pharmacy here is understaffed and the 3 people working here are stressed and overworked. Meanwhile, customers wait a long time and things get overlooked. Not good when it's your health involved. Waited about an hour to get a shot that I had an appointment for. read more

Walgreens - Pharmacy line, missing ceiling panels and water stains - Drugstores Near Me - Buena Park, California

Amazing employees here! Special shoutout to Vanessa for being so kind to me! I'll def be back because of her!

By far the worst Walgreens I have ever been to. The service is so disregarding and rude. From in person to over the phone, many time I have waited 45min just to ask if a prescription is in stock, there is no flow here. Why would they help everyone in person and drive through and totally throw the callers on the back burner for 50min. Where is the management? Who's directing? This is insane. I can't believe they don't even answer the phone to let me know they will be with me soon, or even apologize for the wait. I would've hung up but I really need a medication that's been out of stock near me. I would like a manager to call me back as soon as possible. read more

Walgreens - Drugstores Near Me - Buena Park, California

I'm giving it 5 stars cause of the staff after wait lines, the staff is very helpful and informative about educating you on your medicine

We came to this location to pick up a photo, and the print edge came out wrong due to bad maintenance to the printer. We informed the employee, and she told us it was the image, which we know it wasn't as we work with IT for printer maintenance. She printed again as she strongly suggested it was the image. The second print had the same issue, but the edge misprint were in different areas from the previous, which suggested what we told them. The printer needed maintenance done. I am not sure if the person who came next was a manager as she was not wearing any name tag or presented herself as the manager, came to the conversation very rude and pretty much said if we don't want it we don't have to take it and refund our money. She declined to return it to the card and gave me cash back and was very rude with an attitude read more

Weird staff here! I don't think if they are friendly and working with respect to their customers read more

TL;DR: waited a long time for a pickup even though we had an appointment. Went to pick up a prescription after my wisdom teeth removal. The pickup time was at 6pm and I arrived 6:40pm. Originally, I had someone schedule to pick up my medicine, but the associate said I need to be there to pick up. So I came at 6:40 under a lot of anesthetics and gauze in my mouth, and when we got to the window, they said the medicine wasn't ready yet. I ended up waiting another 45 minutes for them to complete my order. The funny part was that they didn't even ID me, so now I wondered.. did I really have to pick up my medicine in that condition? read more

In line for more than 30 minutes they need to improve pharmacy big time always a line and short staff not good!

The waiting time is horrible, once you get someone it is like any other pharmacy only good thing about this pharmacy is that there is a labcorp inside but the waiting on that is horrible too if you walk in even when they just opened. read more

Worst employees ever, they are rude and don't have any customer service skills. They will bother you and follow you around if you go in 10 minutes before they close. read more

I have been transferred to this Walgreens and the worst experience for me. Only one person taking care of both drop off and pick up supposed to be 2 persons The line was always long and even they were not ready from the day before' pickup read more

Do not use this pharmacy. Many times this pharmacy has failed, to refill my patient's Parkinson's medication on time and he goes a day or two without his prescriptions. No staff there ever takes any responsibility. My patient's meds have been in their computer system since Saturday, and it was never filled. What if my patient needed life saving meds? They truly don't give a crap about patients. There is no excuse for their repeated gross negligence. read more

This place is ridiculous! If you're picking up in drive thru expect, a 1hr or more wait! They don't want to hire people, I think the manager uses the pharmacy budgted staffing hours for the front of the store. And let's the pharmacy staff to hang out to dry. People walking around the front gossiping and hanging out, while the pharmacy is backed up inside & drive thru. With 1 pharmacist & 1 helper. It's Tragic! read more

This review is for the pharmacy. I have been coming to this location for a year now and i love the ladies that work here. My favorite is Jessica. She always tends to us patients right away, when I have to wait its usually a 5 minute wait nothing longer. She has great customer service, always friendly. Has jokes too. I also like Debby, she is very helpful with all my questions. And also the 2 pretty asian girls with the masks on all the time-can only see their eyelashes-they always work together early in the mornings is when i see them. Always gets my meds on time, never a long wait. They never have a line. But recently there is a new older indian lady with a squeaky accent who is a nightmare when she is at the counter. Will make me wait 30 minutes and forget about me. Said I will get a text but did not ask me for my number. So I waited and waited then I went back to the counter and the dumb b*tch forgot who I was and I guess my meds werent ready yet so she said to come back in another 30 minutes so I asked for Jessica when the nightmare left for lunch and she got my meds out in 2 minutes. The line is always long when the nightmare is there. Someone always has to come for backup. I saw the backup clear 4 customers in 5 minutes while she was still with 1 customer. That lady is horrible, makes me repeat my name twice and then takes her sweet time looking for my meds. It has happend to me 3 times already. I went to the drive thru and she was there that day and it took her 15 minutes to find 2 rxs then she had the nerve to tell me hold on, I cant find your other order, its lost. I hate going there when I see her at the counter. Please, please, please get her some training to move faster. She doesnt not fit in with the girls there. read more

The pharmacy is very slow, I waited 35 min and they still didn't answer. Also long wait to pickup prescription

This location on Crescent and Beach mis-delivered my important order this evening, and trying to reach them has been a nightmare. I do NOT recommend this location. They tried to blame ME for the snafu. I gave correct address and gate instructions, can prove it digitally. Go to other locations or try CVS. Walgreens delivery sucks. I lost $49. read more

Do not come here without a printed return label if returning something for FedEx. They falsely advertise acceptance of QR code returns. I had a terrible customer service also at this location.. lady at the counter did not seem like she was enjoying her job. She virtually told me that "they never accept QR codes" and then walked away. read more

This location has a convenient location and ample parking. You can drop off FedEx packages here read more

Walgreens - Parking lot - Drugstores Near Me - Buena Park, California

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I was just there a couple days ago and I'm buying stuff there both my wife and I had to go to the bathroom they would not let us use them no public bathrooms no more place is getting worse you should be able to use the restrooms if you buying stuff there that is not right wherever is whoever's running that place it's not doing a good job for the customers and give them one star read more

This walgreens has officially lost my business. I usually park there to pick up someone I know from work and I usually go in to buy drinks I was just told I can long longer pick up my friend there cuz the employees are complaining about it. Fine complain all you want I hope this will be one the the walgreens that closes this year. Also staff is extremely rude at the counter read more

This is absolutely ridiculous the Walgreens drive thru is a complete joke they had me waiting for 45 mins for my uncles prescription. What is the purpose of the drive thru they need to get help or something this very disrespectful having people wait PLEASE DO NOT COME HERE. read more

Wow I'm surprised on how many bad reviews this location has. My regular Walgreens was closed so I called this location and was assisted by Nancy in the pharmacy Dept. She helped me get one of my prescriptions transferred from the other location. She had the med filled right away for me. I want to thank her for her great customer service. I came by and picked it up no problem. Glad to know I have an alternate location to come to if I need help again. read more

I just can't anymore. I've been back three times to pick up my medications with Walgreens threatening to put them back on the shelf because I don't have 3+ hours to wait in line because there isn't enough staff hired to check people out as well as be available for consultation. No matter what time of day I have come in there's at least 10 people waiting in line, which doesn't move for 20-30 minutes per person helped. There is typically one person at the register and one person in the back filling prescriptions. The drive thru is permanently closed and they no longer answer the phone since they received all of the customers from the Rite Aid that closed recently. Walgreens has the slowest software program of any pharmacy I have ever used so it's not the fault of the employees. However, when there's a line of 10+ people, it's time to stop filling prescriptions and start helping the line. If I have to leave again a fourth time without my prescription, I am switching pharmacies. I don't have half a day to waste standing in line at the pharmacy. I have a full time job, I am a student, and I have other responsibilities much like most other people. Be smart Walgreens, hire more people and get a better software program. read more

Can you buy insulin needles there without a prescription? Here on vacation from Arizona and everything got stolen out of my car but I still need to take my medicine. The last Walgreens I went to the gentleman behind the corner was rude to me, not everyone uses street drugs with syringes! read more

I literally just walked out with $50 worth of stuff earlier because nobody would help me get headphones that were $10. The customer service would NOT help me but insisted on taking away the headphones I was trying to buy because they were "locked" (again $10) out of my whole order). I said okay I guess if you guys won't help me I'll take all of this for free & I'll leave with everything and NOT but anything now. The persons in charge (a man) said very snarling "okay" I was like dude if you think I'm not gonna take this $10 of your horrible customer sierve watch ... Bye!!! And cause of their horrible bad behavior From poor employee hiring, I profited $50+ just because the employee was too rude to properly attend. Hire better people Walgreens. read more

this walgreens told us they dont have restrooms to non paying customers so we bought a bag of chips and they changed there lline to "we dont have public restrooms"" when there is clearly a restroom that doesnt say any such thing read more

I came to this Walgreens today to pick up the one prescription I get from here. (All of my other prescriptions I get through CVS) I was here between the hours of 2:45-3:20pm. I waited at least 30 minutes in line to get my script because there was only ONE employee working the inside window AND the drive-through! The line for scripts was 5 people deep and you would think another pharmacy tech or even the pharmacist herself would come and help her out. Nope! The worst part is I saw two other pharmacy employees just walking around behind her. Doing what? I have no idea. I know they weren't helping customers. It was so bad, the people in the drive-through were honking their horns. Finally the employee working said, "Can someone help the drive -through? They are honking their horns." Also, The people in line behind me were grumbling. I was told the pharmacy managers name is Emily. Idk if she was working today, but if she was, she wasn't doing her job. And if she wasn't, she still wasn't doing her job. I would think she would tell her staff that customers come first. Apparently not. Someone has got to do better! read more

As a previous Pharmacy Manager I have extremely high expectations upon entering any pharmaceutical business, please keep this in mind as you read my review. This location is a 24 hour store, the pharmacy is not open 24 hours. The store associates are friendly for the most part, and will help you find items if asked. The pharmacy associates, like many other pharmacies, are busy and seem overwhelmed. The store fixtures are dirty and very dusty. The pharmacy counter is extremely dirty, with exposed wires, dusty countertops, and cluttered fixtures. Overall, I'd recommend this pharmacy over their competitors in the area. read more

Walgreens - Pharmacy - Drugstores Near Me - Buena Park, California

This place is worse than rite aid on Orangethorpe i could spend half a page on how unhappy I am but I'm not going to waste my time! I was able to find a real pharmacy here in Anaheim with real pharmacist and owner who cares about you getting your meds. The pharmacy's called Galaxi its off romneya so if you get tired of the Walgreens run around give them a try! You won't regret it. read more

It was around 8:15 pm when I went to the drive thru only to find out they closed the drive thru service and you would have to come inside to pick up your prescription. The pharmacy closes at 9pm. I went inside and arrived at 8:20pm to pick up prescriptions for me and my mother. When I got to the end of the line, the staff told me I could no longer get in line as there's already a long line and that in order for the pharmacy to close at 9pm, they would have to stop people from getting in line. This doesn't make sense especially if you arrive 40 minutes prior to the scheduled close time. The staff told me to speak to his "manager" at the photo section and to see if she would let me get in line. I went to speak with the "manager" and she basically just said the pharmacy is short staffed and that the pharmacist told her to end the line so they can close the pharmacy at 9pm. She ended up telling me to "try to get in line and see if the pharmacy will take you." So I went back to the line and waited for 40 minutes before I reached the window. When I arrived at the window to pick up my prescriptions, the pharmacy assistant helped me. In the meantime, another staff member (who was not even the one helping me) blurted out and told me out of nowhere that next time don't force my way into the line especially if there's a staff member at the end of the line. I don't understand why she needs to tell me this when I have been waiting in line for 40 minutes already. What was her intention and purpose? To humiliate me in front of other people present at that time? It felt like she was blaming me for something I'm not sure what. The staff at this location are RUDE, have ZERO CUSTOMER SERVICE SKILLS, UNSYMPATHETIC, and UNAPOLOGETIC for the inconvenience caused by closing the pharmacy EARLIER than posted schedule and with NO NOTICE. If you can't service your customers within the scheduled pharmacy hours, don't blame the people who come here to pick up their medication within the scheduled pharmacy hours, especially because one's health is involved. You only care about closing the pharmacy on time, but you don't know the reason why people come here at a certain time (especially if it's within scheduled hours), and you forget to care about why people come to the pharmacy in the first place. Instead of apologizing for the inconvenience caused and ending the line to pick up medication 40 minutes earlier than scheduled hours, this staff had the audacity to confront me about the way I pleaded to them to allow me to pick up my prescriptions. read more

The Walgreens at 7878 Crescent Ave is a super bad place ever, bad service, bad attitude. The staff is super rude. They gave me wrong item then made eveything confused and even insulted me. I meant EMMA - the mexican staff. She verified wrong item but yelled at me and insulted me that I couldn't read the words. Later then she by herself knew she was wrong but she didn't say sorry to me. She kept slamming the receipt in front of me. This is the first time I shop here and will be the last time. At least my family, my friends won't go there until EMMA is still there. I don't think Walgreens can train staff to serve customers like that. read more

This Walgreens needs to be shut down,if the customer service isn't excellent then why be open. Same day I placed the order and went to pick it up,one of my items was out of stock. It was clearly two left on the shelf,when I asked the manager politely she said "oh we just probably didn't see it and that they just got the shipment truck today. If that was the case then shouldn't it have been more on the shelves and not just two.As a manager you take accountability for your mistakes not lie. There was a new senior lady working that had only been there for 3 days now,the manager had her issue me a refund. The lady manager knew she needed help and proceeded to help the other guest instead of just switching with the lady ,meanwhile she came over to help the senior once and after just yelled at her across the registers,while theirs customers in line,the senior lady is yelling at her that she needs help.She refused to help me and my mom after while continuing helping other people. The customer service sucks,the homeless and people stealing doesn't make it anymore better. This store is really better off closing,I will never order/come this Walgreens anymore. read more

The place is clean. I mean it looks like any other drug store. My beef with this place is the ridiculous amount they charge you for medication when you dont have insurance. I went to Ride Aid and it literally $60 less than what they wanted to charge. That's just high way robbery people. "Eek? Methinks not." NOT NOT NOT read more

Walgreens - Drugstores Near Me - Buena Park, California

NOT a 24 hour pharmacy. Staff should have this information online so that people do not rely on this pharmacy. Very inconvenient. I'm writing this review so that somebody can actually update this hole's information. NOT 24 HOUR read more

** 9/7/2020 @ 5pm Incompetent pharmacist or pharmacy tech but either way...I dropped off a prescription and drove off... I Later end up getting a missed calls so when I returned the call...I was told that the medication wasn't approved. Even though I've been getting it for a years now. I asked what she meant and she said it just wasn't approved. SUPER lazy and did not want to explain. So I made her :) I told her she wasn't being clear. I had an idea what may be going on but I needed her to explain and to clear up any confusion. It is a prescribed medication we're talking about. So I asked her did the years prior authorization expire? She said she couldn't tell. Now I knew she was lying. So I told her she's going to need to explain what the issue is. She puts me on hold. And then tells me ...yeah it looks like the years prior authorization is expired. Wow what a completely different answer!! The person i spoke to was very lazy and did not want to be of any help until she was pushed to. There are many other places where one can go to get their prescription filled and for a lot cheaper!! For instance my medicine is $44 at Costco vs Walgreens it's $88 Techs need better customer service and need to not rush customers off the phone especially when issues arise with insurance/ prescriptions read more

This is the closest Walgreens to me. I always order online for in store pick up because it's convenient and I don't have to get off my car with my kids. When I do have to go inside, the store is always clean and the employees are kind the majority of the time. The only reason I'm giving them 3 stars is because of the lack of inventory. Every single time, never fails, I order online, there is an adjustment made because nothing is ever in stock. It's frustrating because you expect the product and it's never available. read more