I am a loyal customer here Buena Park Mall over 24 years. The products are always good. I don't have any skin problems. The staff is friendly to try to help what the customer look for. Today I stopped by here to get the free item $9.95 for the loyal customers and wanted to buy more body scrubs. I used the coupon 25% off. I love love body scrub at B+B. Everyone asked me about my skin how shiny, glowing. That is my secret using the scrub after my swimming all the time. Always new products, new scents, big sale, promo, and free gift including reward free item. I am happy to become a member at BB for years. read more

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Semi-Annual Sale!!!!!!!! The Semi-Annual Sale is the best time to buy anything from Bath & Body Works! This will save you the most money. I went in with my husband, because we were looking for some hand soaps. They have the best smelling hand soaps! My favorite scent at Bath & Body Works is the Strawberry Pound Cake! It's soooo sweet and delicious smelling lol I love the body sprays so much! Today though, I was on the hunt for a different scent. Since we needed hand soap, and not body spray, I wanted the scent to have a more "home-like" feel. My husband and I settled on the Mahogany Cherry. The smell has bright cherry, rich mahogany and fresh vetiver. That is the only scent we both liked for the house. I actually liked the lemon and citrus smells, but he didn't. To each their own I guess lol read more

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They close closer to 15 minutes prior to their posted time. We were turned away at 7:48 when they closed at 8. Really disappointed wanted to purchase a fragrance on the quick before their sale ended. read more

I love, love, love the email notifications telling me when my products are on sale. I always order online and pick them up locally. Big saver! Not to mention they will text you when it's ready. Twice I've gone there (at my lunch break so close to my workplace) and I had not received my text saying my order was ready. They were so gracious to give it to me anyway, building it so quit. Everyone is pleasant and professional must be the wonderful aroma therapy read more

The employees could definitely improve their customer service skills. When I went to the register to check out my items, both cashiers were talking to each other. I was ignored for a whole minute until one of them haphazardly began scanning my item. I probably won't come back here since I've had much better experiences at other locations. read more

I'm still in shock... Stopped here because I heard all 3 wick candles were 10.95. I had selected at least 4 candles plus some sprays and other holiday items, placed them in a bag and walked around to see if any Halloween items were on clearance. I glance up only to see an older red headed employee in her late 60s just giving me horrible looks. Then she starts following me around pretending like she's trying to help. Insulted I was indeed so I put a few items back except the candles. I paid and left...everyone else was friendly and nice except her. Did she think I took something? Cause I reached in my bag to make sure I had my phone to use for Apple Pay? I will never understand why I was profiled, it was obvious and I am still offended. I should have stuck to the Cerritos store, always friendly smiles! read more

Guys. This place is quite literally the worst bath and body works I've ever been to. The workers are incompetent and absolutely the most unhelpful people ever and do not know their own products. It looks like the mall is going out of business anyway so save your efforts and find a different bath and body works. read more

I went on a Friday night to do some Christmas shopping, about a week or 2 before Christmas & there was a line outside the store. I think I waited about 15 minutes? Not too bad knowing I went at a time when everyone was off work. The staff are extremely nice despite how hectic Christmas time can be. I don't normally go into Bath & Body works often but my experience here went well. read more

I love getting my mini hand sanitizers from Bath & Body Works. They have a large selection at affordable prices and frequently offer great promotions and deals. The staff is always welcoming, and the store has a wonderful scent. read more

You can hire compatible people my daughter n law went into the bath and body in buena park the cashier Erin ruined my gift card by rubbing off the pin number. Which meant my card was no longer good . She could not issue me a new card and her supervisor was just as useless. I called to the store and the supervisor angela did not like that i called her and her cashier Erin not compatible of working in that store and hung up on me . The ruined my experience and the customer service sucks. I advise everyone to go shopping somewhere else especially if you have a gift card cause they do not know how to use one . You Have to call customer service and explain the issue and it takes 3 days to get a new gift card reissued by email . read more

I mean, if you want first dibs and no competition on obtaining products, this location is the spot. It was $1.95 hand sanitizer day and the nearest Bath & Body Works was in the Buena Park mall and when I say it's the most stress free and peaceful buying experience, I mean it! I'm a fan of their Tropadelic scent and there was no lack of this scent at this location. I stocked up and didn't have to wait in any line! It's a hidden treasure this location and parking is so easy to find. Definitely come here versus the major mall locations. read more

The customer service is terrible. They don't greet you with a smile, they don't try to help any customer, they spend their time talking to each other and on top of that they make the customer feel like we're wasting their time. I've never had a similar experience here and I will never return to this store. I went Sunday 03/01/2025 A short/fat woman tried to charge me more and tried to justify herself saying that " you don't understand " very rude read more

Of course, it's much smaller than the typical stores. But the customer service this time around was great! Even on the last day of the $4.95 body care sale, even with tons of people crammed in the store the associates were always asking if anyone needed help. When I got to the cashier, she noticed that I got a small travel size of one of the perfumes and went to go look for a full size for me. The nicest! She said she was looking out for me and wanted me to get a good deal. Either way, I love the minis as they fit in my purse/Fanny packs on the go. Love this location, never had an issue here. :) read more

Bath & Body Works - what I picked up - Cosmetics & Beauty Supply Near Me - Buena Park, California

I have a few body sprays that are scents that I did not like. At the time they had nothing that I liked to trade them out with. The times I was in after I never had the exchanges with me. I finally went in with my exchange and chose better scents, They WOULD NOT exchange them. I know it was over 90 days, but you have a 100% satisfaction guarantee, NOT. They only offered me the sale price that I paid for them and I could apply the credit towards a new item. I guess the bottom line is, NO 100% guarantee satisfaction. I guess if I wait until the spray's go on sale again and are the $5.95 each, I should be able to get my credit and get 3 products for my 3 I want to exchange. I am very disappointed in Bath and Body Works. read more

All the workers here are very nice. Just don't ask the manager anything. Looks and is miserable. I get we have bad days but when a customer who isn't giving you attitude or being rude asks something. Don't be a bitch about it. The workers already knew who I was talking about lol that says a lot. read more

Initially didn't want to hit the mall due to the crazy parking, and the mall fuss. I am so happy I did take the plunge and drove straight from work the the store at the Buena Park Mall. Today was the last day for $5.95 single-wick candles. Limit was 20, so Ibstockwd upnforyear round scents. Although it was bauy, the door greeter Nubia was quick to hand me a bag and greet me. As I was searching for a certain event she too went on the hunt. It wasn't found but I did get 50% off sales on candle holders! What a bargain today. The store was nicely stocked many choices. They do adhere to the limit rules. Also, I was able to utilize my online app and get my coupons. Again, staff were curious and so helpful. I walked out with my heavy double bagged candles and each in a lil carton for breakage. I will say I recommend this location. Im so glad Ibtook the time to stop in. Im set with my candles for the year! read more

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whatever 50 something year old lady they have working there needs to get more training for customer service skills. offers no help and reprimands customers over nothing. usually when i go to a bath and body works their customer service is to the point of being annoying because they're too helpful but this location didn't acknowledge or offer help. instead i got attitude from someone who's old enough to know better. be warned! read more

I was just in the store just looking to spend my gift cards that I got for Christmas and I also work in the mall so I'm somewhat a regular. I usually have a great time in the store browsing around and such but today was different. I put my stuff down to organize what I was buying to see what I had in my bag and a store associate started following me around the store and was asking me a whole bunch of questions. It made me feel so uncomfortable because they weren't doing this to anyone else in the store just me. I'm not going to say it was racially motivated but it sure felt like it. I was also getting looks from the other employees and the manager. It was just a very uncomfortable experience read more

I went into the Buena Park Mall store today to see if by chance their 3 wick candles were on sale. The girl at the door informed me no, but there were some on a table for 60% off. As I stood there looking at the candles on the 60% off table I noticed a sign on a table behind me that read " ALL CANDLES BUT ONE GET ONE FREE". I went to the girl that showed me the 60% off table and showed her. She said oh I didn't see this. So I proceeded to select more candles. I went to check out and told the clerk that one was on the 60% off table and the other 4 should be buy one get one free. The other girl at the counter said no that isn't right. I showed the girl checking me out the sign and she said that she had to do what the other girl said because she was the manager. We both went back to the check out counter and showed the manager the sign. The manger proceeded to tell me that it was for that table only. I told her no the sign said All Candles buy one get one free, not just this table. She wouldn't honor the sign that was posted, so I said fine I wasn't buying anything and walked out. You would think with all the stores closing because so many people are buying online and not shopping inside the stores she would have honored the sign for me and then take it down. Very poor customer service in my opinion Unhappy customer Debbie read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Buena Park, California

Mariah was super helpful in figuring out how to utilize our coupons so we'd get the best price! I'm for sure gonna make this my go to bath and body works. There was another employee who recommended a scent she liked when I was having a hard time deciding. read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Buena Park, California

The app had listed a deal that I could not resist. I went in to see more sales I liked! Once ready to check out , Mariah helped us get the best deal possible! We used the in store deals and some rewards I had on the app. Definitely my new home store! read more

I loveeeee BB&W!! This is my FAVORITE place to get candles! I am IN LOVE with all of the three wick candles. They smell so marvelous! There's no better place to get candles than here! They always have DEALS so although some candles can be prices but the deals all around the store makes up for it. You can't go wrong w/ getting candles from here! And of course the lotions and perfumes are amazing. I just love this store. And the workers at this particular location is always friendly and attentive. I'd definitely recommend this place! read more

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This place is heaven!!! Amazing scents and products!!! I like how this location isn't as crowded or messy compared to those inside other malls. It makes it easier to shop! DOWNLOAD THE APP TO RECEIVE OFFERS AND OTHER GOODIES!!! It really does help when it comes down to wanting to save some bucks especially because I know some items can be pricey! read more

Love this BBW! Great service! Employee are friendly and are always great a recommending scents. I'll be there tomorrow for candle day!!

I always love coming to this store, and I do pretty frequently. One of the employees, Sophia, always goes above and beyond to help customers. She always has a smile and greets the customers so kindly as they come in. She also is very quick when ringing up and is sure to sincerely ask, "how is your day going?" The store itself is always so clean and organized. I love this bath and body works!! read more

There was a deal going on for full size body lotion for $2.95 and the line to pay was way out of the store. Luis such an outstanding staff that he was busy stocking up the supplies, he went way above and beyond to assist me with my low vision shortcoming. Thank you! Not just the wide varieties and quality of the products. Sales person like Luis makes me enjoy shopping here more. read more

If I could give more stars I would. All of the ladies at this location were incredible. I came in to the Buena Park Mall Bath and Body Works store on 02/11/2022 at 3:30. There were two young ladies who informed us about the current deals and were very sweet and helpful as soon as my husband and I walked in. A nice and delightful young lady at the register approached us asking if we needed any help, and was incredibly helpful taking her time to explain the product and get us exactly what we were looking for. She let me know I hadn't created a password and explained how I could finish setting my account and view my rewards. 10/10 experience. Thank you staff read more

didn't buy anything but i needed a paper clip to restart my sim card and the ladies we nice enough to help me out with one before they closed :) read more

I like going shopping for Bath &Body work I like almost their Body Lotion and body Spray read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Buena Park, California

I came in the store to buy candles and ended up leaving earlier than expected due to poor customer service. I came in wearing a mask and I wanted to know how the candles smelled. I took my mask off to smell the scents as I usually do, and realized that the employees there were talking about me. One had colored hair and the other one was overweight. They were talking about people who need to stop putting their mouths near the candles. Due to the whole pandemic, I would have understood and I would have put my mask back on if they told me to. However, they DID NOT tell me and proceeded to just talk about me behind my back. Very rude and unprofessional. Never coming back to this location again. Next time communicate to the customers instead of talking about them right in front of them. read more

I've never had a problem when I come to this Bath & Body Works. I go in and find exactly what I'm looking for. Just went in yesterday and got their 3-wick candle called Fresh Balsam. They really have the best candles that can smell up your whole place. I've been wanting this scent and I got it for 50% off too. BB&W always has the best deals! read more

Bath & Body Works - Best 3-Wick candle scent Fresh Balsam - Cosmetics & Beauty Supply Near Me - Buena Park, California

This is for the friendly associate, I believe her name was Yadira. (She's pregnant and very petite). Anyways she was so helpful and helped me navigate through my phone app to get the best possible savings. I totally appreciate her going over and beyond!! read more

Worst bath & body works location I have been to. Girl standing in the front was rude as hell. They need better "faces" for their company.

I came in looking for a bridal shower gift (having no idea what to get) and as soon as I walk in Luz greets me and gives me a ton of great suggestions on what to get the bride-to-be. She was SO helpful. She even wrapped it all up for me! And on top of everything, she let me know about a coupon to get a free item that I used for my Mother's Day gift. It was a fantastic experience! read more

I just want to say thank you to the sweetest girl Ashanti at the register today.... She was so happy , smiling , took the time to make sure I got all my discounts, and my free item for spending so much money!!!! I appreciate her so much.... I love that she was so genuine nothing fake about her she's doing an amazing job...and I want to give a shout out to Angela the manager who is always working hard stocking opening boxes and making sure the store looks amazing.... Great job to all the employees I love coming here all the time read more

Stopped by this location because I wanted to buy the Mother's Day deal - Spend $40 and buy a $40 dollar gift box filled with goodies. Kyle and the ladies were awesome & the store was really nice and full of product. read more

This location needs to work on their customer service. Right when my mother and I walked in, the 2 ladies working the floor were so deep in conversation didn't even notice customers were walking in. I finally had to interrupt after waiting to be acknowledged and asked if we could pick up a shopping bag. I had 2 coupons with barcodes in my other purse and asked my cousin to take a picture of them. The customer rep by the name of Nicole who was ringing us up said let me check with my manager if we can use the barcode of the picture. She returned within 2 seconds, clearly not asking anyone and stated no she needs the physical coupon, although I had the barcode and it was a one time use and could be used online. Next she asked me for my loyalty ID, I showed her my barcode from my app, she glances at my phone for about 2 seconds, clearly not enough time to enter in the 10 digit number. So once she is done ringing us up, I asked where it states my loyalty account on the receipt, knowing she didn't apply anything. She acts as if she is searching on the receipt, then stated she needs to ring us up again! The line is now growing as people are waiting for her to fix her mistake. I asked her why she didn't scan my barcode in the first place, if there is a barcode, she stated they can enter it both ways. Clearly, she wasn't trying to give me the points I deserve for this purchase. After 10 more minutes with her trying to fix her mistake, as I'm walking out, my mother overhears Nicole thru the ear pieces to her colleagues, calling me an inappropriate name. Very professional Nicole, try taking a customer service course and not scamming customers out of points they rightfully deserve and helping customers in a timely manner so the wait line doesn't grow for unnecessary reasons. read more

The only reason I am giving 1 star is because I had to click something. I live nowhere near this town nor have I ever been there and this store allowed someone to use my credit card information to make a $1000 purchase WITHOUT THE PHYSICAL CARD! BEWARE! This store fosters fraud. read more

If I could put a zero star I would. The staff named Victoria was just plain rude, and had zero customer experience in customer service. I will never visit this location again. read more

Worst customer service ever! I asked the lady to wrap my stuff that I bought.. She totally said no we don't do that and was so rude; as I remember they wrap anything for you that you buy from there! Ugh read more