Love me some bath and body work sales! I want to say this was my first time Picking up my partial online order in store but I may be wrong. I love the swift customer service here. I went in around 830pm. I was welcomed by a staff member. I asked about online pick up and she walked me to the front to get my order. She double checked everything matched and handed me my happy bag. Everything took less than 3minutes and I was out. Thanks for the efficient service. read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Fullerton, California

I pass by two other locations just to come to this one, and it's absolutely worth it! The employees are so incredibly sweet--always friendly, welcoming, and helpful. The store is also very clean, organized, and inviting. It's always a pleasure shopping here, and the amazing customer service truly makes the experience even better. read more

I love Bath and Body Works especially when they are having great sales. This was a new location for me but since I was in the plaza already, I decided to stop by to pick up some goodies for Christmas gifts. They were having their annual sale where you can buy body care items for $4.95. The lady at the front door was GREAT. She pulled me in and made sure I was aware of the deals. She was super friendly and had amazing energy. This location is pretty big and has a lot in stock. I have gone to others that were not fully stocked, so this was a plus. I did not have an issue finding what I wanted. Plus, the store is super clean and updated with cool decor. The sales associates are also quick when ringing you up. Even though there was a line, I was able to get out of there quick which was a plus. Great location and great staff! read more

I didn't want to tag along on this errand but glad to have helped save money on the room freshener fragrances. Three of them came out to $11 and change. So, we ended up getting three more. The lady that helped us was really friendly. I haven't used my Bath and Body Works account in ages, but it still worked! read more

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This location is next to the Target on Malvern. I recently visited to get hand soaps and decided I wanted to get the glass dispenser and start using refillable cartons of soap to save on all the plastic bottles that I would collect and then throw away! I went during the hand soap sale but unfortunately the refill carton of soaps were not on sale so it costs more to save on creating plastic waste than to not. There's plenty of parking out front and not too crowded inside. read more

Bath & Body Works - Cauldron candle is fancy! - Cosmetics & Beauty Supply Near Me - Fullerton, California

Went with my mom today to use our free item coupons! This location is always very clean and organized, and has all the newest releases out. Today they didn't have my scent in stock(White Gardenia or White Tea and Sage) so although I saved my free coupon, my mom found all the things she wanted and was so happy! The staff was very helpful and even offered to check the order they just received but haven't unpacked yet in the back. Although they didn't have it this time, I'll be back in a few weeks to check again! read more

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Came here to get the princess collection and was really excited to see they still had so much of a variety. The staff were all so friendly and helpful while shopping. Such a cute collection! Their Spring items are all a must have as well. Love this store. read more

Oh man, not sure what was happening for these other reviewers but we just had a delightful shopping experience at this location. We were greeted by a very friendly lady at the front, who offered us a bag as we shopped and directed us to what we were searching for and told us about new items. I'm going to get real with you all. Lately, my soap has been disappearing. Some parents have to force their kids to wash their hands but that is just the opposite of my problem. My kiddos spend waaaaay too long in the bathroom lately, and when I walk by to ask if they're alright they just yell, "Science!" What does that even mean??? However, it definitely involves soap because mine is perpetually gone. Time to get the kids some Dial, I think. However, I still get nice soap in my bathroom. We picked out some fun fall scents, and even grabbed one for Christmas. Well stocked store and plenty of options. $3.25 soap promo going on at the moment if you have the app or rewards program! Just mention that you saw the deal online and they'll hook you up! read more

They're always very nice, helpful and pleasant at this location. Love coming in here to explore. It's a smaller location so less selection but at least it's less overwhelming. Convenient that it's located in a strip mall. read more

My daughters and I always have a good experience coming here especially when the worker name Andy she is so sweet and very outgoing. We love when she helps us out! Somehow because of her we always end up leaving with more than just one item haha but we will definitely be coming back I mean who doesn't like bath & body works. read more

I've recently gotten into candles and decided to come in and peruse the selection of candles at this Bath and Body Works. I was immediately greeted by the friendly employees when I walked in and they offered help if I needed it. It's Bath and Body Works. Plenty of bar soaps, body washes, lotions, hand soaps, candles etc. I picked up a candle and the lady that rang me up was friendly. I'd definitely come back. Definitely going to have to become a rewards member to take advantage of the sales. read more

I had the most embarrassing experience here ever, I probably won't ever walk back into this store location. Well, it even made me think negatively of all the bath and body works stores since I had this experience. So, I wanted to redeem my birthday gift and they couldn't accept only the email, phone number, or account, they also wouldn't use the birthday reward email I got. They said it had to be a bar code. I spent about 5 minutes holding the line trying to get a bar code that wouldn't appear where it was supposed to appear. The lady eventually told me to come back next time, that is so sad haha. Also asked me if everything is fine, and I said yeah to be respectful but obviously my shopping experience was not fine. I go to the car then I finally see a code, I come back and show it to a worker and then they tell me to click on it, I click on it and it disappears just like that. I keep trying to get it and it doesn't work, finally I end up getting a scannable code, I walk up to check out again and then the code disappears, the lady at check out says that the internet/data range is terrible here. She tells me to go outside of the store to load the code, and it won't work. I end up leaving my little gift at the register and going home because I am so over it. The workers could have been more helpful or just granted the gift somehow. Unless the manager did not want to help me either then that is absolutely a low thing for bath and body works. Wish someone could've helped me with this. read more

Big time props to everyone working this holiday season. They're all literally working their tails off to fulfill not only online orders, but wrangle long lines of folks that want the in store experience. Please be kind with the staff here. I circumvented the lines by ordering from home. While the order itself takes 4 hours to fulfill, I was worried when mine wasn't ready yet. I called in to ask, & the person on the other line very kindly informed me that they were still fulfilling orders from the previous day & they were still trying to catch up. Hey, I can understand, its holiday time after all! I really appreciated the honesty of the girl I spoke to. She wasn't rude or flustered at all. It's easy to lose your cool when under pressure. She informed me it would be ready by the next day, guaranteed. So, the next day rolls in & I pick it up at the front door, no waiting. I was elated to get my Black Friday goodies!! So yes. Pandemic or not, this particular location has always been great, & I do hope they keep the buy online/pick up in store option forever!! read more

Bath & Body Works - Foaming soaps - Cosmetics & Beauty Supply Near Me - Fullerton, California

This used to be my favorite spot to visit weekly, but unfortunately, not anymore due to their recent decline in customer service. I now prefer to shop online. The in-person experience at this store has become quite unpleasant. read more

I love this store! The semi-annual sale just cannot be beat! I love buying things for around the house and as gifts!

The workers in there are always nice and friendly . I prefer this one over going in to the mall.

Thanks for the great customer service today....not! If I were a secret shopper I would've flunked the heck out of this store. The loud greeter in the front didn't even bat an eye towards us when we walked in. Will continue venturing to the Brea mall for my favorite lotions and sprays, that location is far more superior when it comes to their customer service. read more

I liked shopping here for many years. However, my last visit will most certainly deter me from shopping here again. Two employees were watching me and following closely. The man working at the front, with the long, unkempt hair, approached one employee. Both looked at me suspiciously. I guess it was the way I was dressed, with bright leggings and a ponytail, that made them suspicious. I was shopping with my family and my baby, and this behavior was extremely offensive and humiliating. Come on guys, I had my baby with me! Does this location cater to certain looks only? My mother and I did continue with our purchase, but our last purchase at this location. read more

This review is for their key holder Juliet. 0/10 I went in to purchase 3 gifts (pineapple gloves). They only had two and when I asked for a third she seemed annoyed and took it out from the back in a box. I asked if I could take it like that because I'm shipping it out as a gift, she said no with a bit of an attitude but I let it go. The cashier seemed embarrassed and told me she'd bubble wrap real good.. so no big deal right. Well, I notice she wraps them in paper only. When I asked her about the bubble wrap she tells me they're out! So I then asked if I could at least get the foam or something to protect the $200 globes. I soon find out that Juliet with an attitude is the manager and proceed to tell her that if they don't have bubble wrap at least give me the foam. She gives me more attitude and tells me to just call corporate since it's their policy they can only bubble wrap. I continue shopping because I forgot something. Well surprise surprise ... Juliet is talking sh*t on the floor to another employee telling her if I call I should also tell them this and that. Lucky for her, I was right behind her so she could tell me directly what she wanted me to relay to corporate. She asked me to let them know she was the key holder and her name is Juliet. This while she raised her voice at me and told me to have a nice day (you know basically kicking me out as I'm still shopping). So district manager, I know you guys review Yelp. Just wanted to relay her message and my horrible experience at this store. I expect this attitude from Walmart or any other store not Bath & Body works. I usually go to the one on Birch in Brea but happened to go there for my gifts. Bad idea... if that's how she talked to me as a client, I can't imagine how she treats employees. read more

Bath & Body Works - The wrapping - Cosmetics & Beauty Supply Near Me - Fullerton, California

Simply BEST customer service ever! This store is located on a strip mall. EASY to spot, and plenty of parking! I DIS MY Thanksgiving sale shopping,and so on. Thus far bever $400 in some real cool products: hand lotions for male and female,hand soaps,body oils,body scrubs,a lot of hand sanitizer sprays,and most definitely some 1- wick candles. Just recently I missed the $9.95 wicked candles because server was on OVERLOAD which totally socked! I usually stock up for my year round gift giving. BUT,that didn't stop me from getting hand soaps for $3.95 and earning 4 free gifts. SO BODY scrubs and night light, it was!! Hey,at the end of the day,my gift giving was all COVID-19 conscious. This Pandemic has us all fragile and we need a lil pick me up with the scents they offer,why not splurge a lil. If I need to wash my hands,why not make it a scent that will give me joy! So with that in mind ordering 25 hand soaps was a bit overkill,but I again will need these eventually for year round. Again,a lil gift to give for some1 that is I need of a lil extra TLC,these are perfect. Easy as logging onto website,become a BBW loyalty customer to earn points,get FREE stuff. Delivery gets mailed to front door. How much easier can this be? Again,Today,I was personally called o my cell, and surprised that Bobby from my Malvern Amerige Heights store called,let me know my order had arrived! I was like wow,the ETA stated December 24,2020. Thats why I had it sent to store vs my home. I didn't want mail carrier having to work on Xmas eve. BUT today Bobby stated,its here,come on by. Great customer service by Bobby and the whole team there at Fullerton CA store. I am boasting and beyond happy that I under $400 gifted every1 including mail man pool guy,gardner,my dentist,hair dresser,and bunch of friends and family something that means a whole LOT more now a days: COVID-19 essential items! Yes, I did say the Pandemic here in Cali is at an all time high. So these gifts are perfect for gift giving purposes and didn't break the bank!! I totally recommend this location. I will be back!! read more

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Has to be my favorite Bath and Body location I've ever been to! Anytime I've ever walked in there, always greeted with smile and asked if I need a bag to hold my items while I shop! Love the fact that they always have deals going and not mention all the different occasions you can buy candles, lotions, body spray, hand sanitizers, etc. The store itself has a great layout, love that anytime I've gone it's always super organized, clean and AC is on which is nice! Personally, I tend to visit there a lot during the holidays like everyone else, so be prepared to wait at checkout during peek holidays. Appreciate the great wrapping and packaging they do when wrapping up candles so they don't break. Also, at times certain scents I wanted weren't out, but make sure to ask they do have some in the back. read more

Bath & Body Works - Super packed during Christmas time - Cosmetics & Beauty Supply Near Me - Fullerton, California

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This store is open during the pandemic. It's a small store with a great selection. They greet you as you walk in and hand you a paper bag. They aren't using the mesh bags at the moment. I felt safe to shop. Everyone has a mask on. There wasn't a lot of customers. (Always a plus during this time) They also have hand sanitizers that smell delicious. Limited selection. read more

I don't think I've ever been to a Bath & Body Works & didn't like it. The store is super neat, clean and organized. As soon as you walk in, you're welcomed with a smile. An employee will approach you to let you know of any promotions going on or to ask if you need assistance but they are not pushy about it at all. Pretty much all of the employees that I encountered were very pleasant and helpful. I suggest signing up for their rewards program because they're always sending out coupons and free items. This is a great place to shop at if you're looking for bulk items because they pretty much have year round deals going on whether it be lotions, hand soaps or sanitizers. They have a sample of pretty much everything so you can find the perfect scent for you. They even have sinks so you can try out the soaps. They offer gift bags & ribbons to gift items. If you already know what you want and you'd rather order online, you can pick up in store as well. Overall just a great store all around. read more

I was having a bad day and decided to go to Bath & Body Works for some Retail Therapy. The store was Beautiful and very Clean. The staff was very helpful and had everything I wanted in stock. I was using a Coupon because I shop here too often and the coupon wasn't working. The Manager came over to assist and she honored it for me. I have to say, them being so helpful and pleasant. It really made my day better. Thank you Ladies I can't wait to get home and light my Favorite candle read more

Most of the time when I go they're all really nice. But today I thought I'd do a pickup order. I ordered my stuff online and then my "free gift" coupon disappeared, which is fine but kind of disappointing. When I come into the store , which is really far from my house, the girl goes "did you get a confirmation number?" Which I didn't so I assumed that it wasn't ready (I pickup from a lot of stores) but instead of telling me a solution or when it will be ready, she just tells me nobody has picked it up yet. Mind you, I had three things. I saw a lot of orders that they had, and I've been working in customer service for 8 years so I understand the stress. It's just frustrating when you drive far for something that's probably going to be ready when I drive back home. And it's distasteful for them to not offer a solution or to look happy when my order isn't ready. I just wouldn't recommended picking up from this store. read more

Leah provided excellent customer service with her thorough knowledge of the various scents that Bath & Bodyworks offers. I expressed my disappointment in Bath&Bodyworks with their discontinuation of their men's "Freshwater" scent. Leah was then very informative in walking me through the other scents that they carry. (Thankfully they brought back Freshwater as of TODAY!) I'm generally not a candle guy, but she even managed to talk me into buying one of their candles. She also opened my eyes into the world of aromatherapy scents - ended up buying one bottle of the stress relief oil mist, lol. Truly thankful for her presence & helpful spirit! The world could use more Leah's! read more

This is a convenient location. The parking is ample. There is very rarely a crowd. I don't think that I have ever seen more than three people here. I like to come here for the special items like the VIP bag. They never sell out here. Unfortunately, the location is so small and unpopular that the selection can be scant. read more

Late post but i was hear a couple of weeks ago and JULIAN rocks, he has the best customer service and is so helpful.. KUDDOS to Julian

The ladies and customer service here is amazing! I haven't been to bath and body works in years especially with the pandemic! Daphne greeted me right away and was so pleasant and helpful to me, I had lots of questions as products have changed since I had last been. This will be my new location for sure! Thanks ladies! read more

Love everything there! The candles and body sprays are my favorite!!! I'm trying car scents now and loving it so far.

I consider the Fullerton location "my store" because of its convenient locale and easy access. The staff are all thoughtful, helpful, and work to remember their frequent customers. The only reason I didn't give my review 5 stars is for the corporate policy of not providing its customers with refill options to reduce single use plastics. A solution can be found - must be found. read more

Amazing customer service experience every time I visit this location. This evening in particular me and my mother were greeted by Bobby who genuinely (very important!) welcomed us into the store and went above and beyond to assist us. Thank you for being a kind and positive person during these not-so-lovely times, Bobby! Merry (early) Xmas to you!! read more

I would just like to let Cashier 1554701 know what GREAT customer service he provided me this evening despite a very rude lady that was in front of me giving him such a hard time! I must say he handled that situation with such ease and grace and still managed to provide great service! It's because of him I love Bath and Body Works! #Store81886 read more

Store is always clean but the employees just stood in one spot talking to each other. Everyone is usually very helpful. The guy at the register had a slight attitude. Someone that definitely shouldn't be working with the public. read more

The lack of human kindness is shocking. My phone died and my car battery died and I asked for the manager to call my mom and she looked at me like I was trash and said no. I shop here all the time and I even worked here in 2017/2018. I know my car isn't your company's issue but thanks for being cruel. If I were still an employee here I would've helped someone in need. I had a panic attack afterwards went to target and they went beyond their duties and called my mom so I could be rescued. Thank you target. read more

We had such a great experience. Customer service was amazing. Lewis and Genniei made us feel right at home. Highly recommend the store!!! Thanks again, Lewis... you guys were great read more

Absolutely love walking into the store and smelling all the scents from various candles, lotions, body sprays, and more!!! I am a huge fan of the lotions and candles. These are the only scented lotions I use and they are always coming out with different scents. Some of my favorite are Thousand Wishes, Paris, Beautiful Day and Warm Sugar Vanilla!! The candles are definitely the best. They smell up the whole house and last a long time!! I love the large three wick ones. They run promotions where it's two for $20-$24. They are definitely worth buying if you love to have your room or home smelling nice. The service here has always been great. Every time I walk in I'm asked if I have questions or need help. They hand me a bag to place the things in buying. Keep an eye out for coupons in the mail or ones they provide. You can save a lot of money and they let you use multiple coupons at once!! read more

My favorite place to shop! Nothing I love more than to smell good. I have an addiction to perfume, body sprays, lotions, and candles so you can say I'm a fan of bath and body works. First step to having an addiction is to admitting it. :) The service here is so sweet and bubbly. I can also say the same for all the locations I have been too. It always looks like everyone loves their jobs and is happy to be there. They are always so helpful to finding what I'm looking for. I love that every time I purchase something I get a $10 off coupon for my next visit, so I'm always saving. If not always they have their body washes, body sprays, lotions on sale for buy 3 get 3 free. Awesome deal to have. The candles are the best candles around. They smell up the whole house and last a long time. And the best part is if you don't like it you can take it back and switch it out as long as it's at least half full. Most of the time they have a deal for 2 for $24 which is really good. The soaps they have are amazing. They smell so good and guests at my house always want to know where I got it. They go kind of fast since they are a foam but totally worth the price. They won't stop getting my money, love it here. read more

I used to buy everything from Bath and Body Works. From lotion, sprays, candles, lip gloss etc. However, lately I don't find myself frequenting it as much as I used to. Don't get me wrong, I love the products and they make great gifts, but I just don't feel its necessary anymore to buy EVERYTHING lol. This location is a gem too. It never gets too crowded and it's well organized. Staff and service is good as well. read more

There's only one reason I'm giving this place one star. I looked up at the ceiling while I was waiting for my wife to pick out some hand soaps in the chaos of the killer sale they had going on and that's when I noticed the filth. Just thick layers of dust all over some hooks that they have all over the ceiling, and there's no reason for it other than poor management and/or laziness. I attached some pics. Enough said. read more

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