Placed a photo order online, it was advertised as next-day pickup available. 18 days later, it's still not ready and photo department won't pick up regarding the order, lol. Embarrassing, a waste of money and time. read more

Worse pharmacy experience ever. My prescriptions are electronically filled through my doctor but unbeknownst to me it doesn't fill unless you go online into Walgreens website to confirm to proceed. Just a really odd unnecessary bureaucratic step that makes prescription filling more challenging. When I'm unwell and need medication I should be able to get it filled without the extra unnecessary hassle. What's more is that when I got there only 2 of my prescriptions were filled. They missed the third one and left it completely off. Then they told me to wait 20min until I get a notification that my prescription is ready. 40min passed and no notification so I went to the counter to politely inquire and one of the clerks was like "omg I didn't know you were still here and thought you were long gone already". I explained that I never got a notification for my prescription and was wondering if it was ready. Well it wasn't ready It took another 15 min before I could actually leave with my prescription. The only reason why I'm at Walgreens is because Riteaid closed. But now I need to be on the hunt for another pharmacy because the walgreens experience totally sucks read more

If I could give a NEGATIVE star they would receive a negative star. This is by far the worst pharmacy I have ever had to encounter. I unfortunately have to go here since rite aid closed up the street. They always seem to be understaffed. The employees always look like you're troubling them. The pharmacy today. I made an appointment for myself and my 2 kids. At 5, 5:15,5:20 that's the increments it gives you when making the appointment. I checked us in at 4:47 incase I needed to fill out other papers or have our stuff ran through with insurance and such I figured best to get there early!! There was aLONG line I finally decided I better get in line to see why they haven't called my name. (This is at 5:20) After being there and getting someone to give us our shots we were there for 45 mins when it took only 1 min to give all 3 of us shots. I want to understand what the purpose of an appointment is if they are just going to ignore me and not even acknowledge us. I hate that this is the only option we have for a pharmacy read more

Extremely low staffed. The photo dept is worst Have been in a situation when I needed passport photos and 2 people on the counter kept asking each other to do it read more

If zero starts were an option that's what I would give. Everytime I come here the employees are rude and just seem to hate their job. The pharmacy is quite possibly the worst part about this location. Nothing is ever ready when they promise you a time, I'm talking hour and hours later still not ready, the lady that's always at the pharmacy is extremely rude. Avoid at all costs!!!! read more

One cashier long lines and tons of employees standing around. I had photos to pick up and they sent me to the long line instead of checking me out. read more

Pharmacy needs a lot of improvement. Consistently slow service. Last 5 visits in excess of 25 minutes. Advisors need to limit consult time with customers. This isn't a doctor's office CVS down the street is much faster read more

It took them SEVEN DAYS to fill a common antibiotic prescription. When I called to check on the prescription status, I had to talk to a ROBOT. I will not be using this pharmacy again. read more

Over the past several weeks, I have visited the Walgreens location in Cypress on multiple occasions and have consistently encountered subpar customer service. Notably, the front registers are no longer staffed, and customers are instead directed to the photo department at the rear of the store. During my visits, I observed three young employees who appeared more engaged in socializing with one another than in assisting patrons. When I inquired about the lack of service at the front registers, I was told that the photo department was "very busy." However, two of the employees were clearly not involved in photo-related tasks and were instead joking and laughing amongst themselves. I will be going CVS moving forward. read more

Terrible communication and service at this Walgreens. I just switched to CVS and wow, what a difference.

The wait in line is too long. Its intolerable. While standing in line I was thinking about which pharmacy to switch to. Always seem under staffed. If you have a high tolerance level, you might be ok with. read more

This is from my experience on 5/22/25 around 11:30 am - 12 pm ! Marissa was very helpful, friendly, and went above and beyond! Any questions we had she was quick to help, never once said NO. From my previous experiences employees here are not so friendly. read more

this place is so nearby that I always get my prescriptions here. every month I go to get my adhd medication, and every month they are judgmental, take over 20 minutes at least just asking questions, talking amongst themselves, etc, they make me out to be a drug addict for wanting my prescribed meds. Last time I picked up my prescription, they claimed they were low, and after waiting 40 minutes, gave me a 15 day supply rather than 30. this caused me to be short on days I have to work, so I will be unable to pick up my other half of the medication. I called asking for a one day bridge emergency pill, and they said they simply can't do it, put me on hold, then called again claiming they just can't do it. they would rather we go through withdrawals than try to help us get our medication. read more

Pharmacy staff is really nice. But they are always understaffed. Wait time is always long.

The pharmacy is super slow. They have one person maybe two if you're lucky working the window in the drive-through and in the store. They are clearly understaffed.They do not put their customers first they are on turtle speed always. I have been waiting in the drive-through line for 20 minutes and I am still four cars behind, this is a ridiculous waiting time for a pharmacy! read more

Walgreens - The line inside is worse - Drugstores Near Me - Cypress, California

Wait times at pharmacy are unacceptable Drive thru you wait about 40 minutes. Staff told me mgmt would not have enough people working. Shame on you mgmt!!! These people are working their asses off just for you to save a few bucks on payroll. You are losing customers such as myself !!! read more

Super friendly people. Very helpful. Tons of snacks as well. I just wish they would bag the groceries for you when you bring your own bag. read more

I was sent of to Walgreen's in Cypress from the Rite Aid closure and wow it is bad. They call me to tell me to get my rx's , then text me to get them and call again to say hurry up or we won't keep it long. So I go and I wait forever in line to be told they are not ready and to come back in an hour. I do so and I still am waiting at a window and then asked how many cars are behind me. I finally turned my car off and said i will be waiting right here. Not to mention I cannot hear, or see who is behind that glass window as they have made it so user unfriendly. My rx came with half my rx and I will need to return in two days for the full amount. I am truly not happy here at the store and this is just one of the problems, the other is automatic refills have a glitch and I must call in every rx. I think they are understaffed. CVS is the same. Oh I miss Rite Aid. read more

A very clean store with convenient uncrowded parking. Staff is friendly and knowledgeable. Their shelves are well stocked. I drive by local CVS and another Walgreens just to patronize this specific location. read more

This 5-star review is for Ramon! Last night, Ramon was the only employee out on the floor, and there were a few of us who all seemed to need help at exactly the same time - either to check out, to find an item, to get a price, or to get help in the photo department. Ramon was very polite and professional, and he efficiently helped us all out! Excellent job, Ramon! I do not know if Ramon is a manager or not, but he is definitely management material! read more

One of the worst pharmacy services I've ever experienced. They are always extremely slow. Every time I need a prescription refill, they take forever to refill and never call. Not to mention they are extremely rude. If there is a long line of people, don't waste OUR time chatting with your bff that pulled up in the drive-thru. Once I get my prescription, I'm switching to CVS. read more

Just waited one hour in line at the pharmacy. I'm at the front and the technician won't even acknowledge me. This is the worst pharmacy I've ever been to. read more

Pharmacy drive through very, very slow. Took almost 15 minutes for one person in front of me. Ridiculous!!

This pharmacy is terrible. Always understaffed. Run out of medications. Will say medicine is in stock, only to call 2 hours later that they were mistaken. These are major issues that mess with people's access to medicine. read more

I would avoid the pharmacy if you can. Ever since the rite aid got closed, all the records got moved to this pharmacy. I was on the phone with the worker starting at 11 am and I could not get my prescription and the issue happened until 1:00 pm. There was some issue with my insurance not allowing me to get my prescription, the worker did not seem to know how to resolve this issue. When I asked for my prescription to get sent to another pharmacy they gave me my prescription with no issue. Avoid this pharmacy!!! Such a waste of time. read more

If I could give them negative stars, I would. Since the Rite Aid closed in Cypress, CA and they moved all prescriptions to Walgreens, they just can't handle it! Partial prescriptions, incorrect dosages, never ready when they say it will be ready. Utterly ridiculous! They have plenty of people working, they are just inept. If I did my job like that, I would have been fired. read more

My experience has not been pleasant. My order was dropped. Text alert was turned off. It took a very long wait over the phone to speak to someone at the Pharmacy. One of the staff was rude. They have plenty of people working; some were doing nothing while others were very busy and keeping customers waiting. The pharmacists were like fresh out of school. I missed my Rite Aid. read more

They are advertising FREE flu vaccine and Covid vaccine but this false advertising. Flu shots are $66 read more

Very nice and convenient location! The workers here are really helpful and seem really friendly. We've been coming to this place for tons of different reasons and they never fail to provide us with good service and experience. The pharmacy here is great too. The drive-thru is a super convenient addition to the pharmacy here! Highly recommend! read more

Do not get your Covid test at Walgreens. I had to wait nearly a half an hour for the test even though I had an appointment. Now they tell me that it will be 2 to 5 business days before I get of my PCR test! read more

Wish we could give zero star because everyone working here are so slow and not too bright. Except Randy. Randy is the only one who knows what he's doing and take care of it fast instead of taking a million hours like everyone else here. So 5 stars for Randy and minus zero stars for everyone else we had to deal with. This is exactly why Walgreens is going down and CVS in most locations are way better than walgreens. Service is everything. No one wants to wait around for a million hours for some confused employee trying to figure out things each time. Do better Walgreens before you completely go bankrupt read more

This place is lame. I'm talking about the pharmacy. There's 2 pharmacists and 2 or 3 techs. Waiting forever just to get a shot. Other people walked up and got served ahead of us. The drive thru people are getting served faster. Maybe we should do a drive thru shot. Never coming back here. I hope this affects their business and they learn to straighten their business practice. read more

Very poor customer service at this location. I will not be shopping here again. It's disappointing because it's very close to where I live, but Rite-Aid or CVS it is, I guess. read more

So here we are 2 years later. I've had the opportunity to use this pharmacy 2 or 3 times which includes a couple of times that I had time to sit, wait and observe the pharmacy staff. Even though there were something like 5 people working the pharmacy they all seemed rushed. The lines consisted of no more than 2 people waiting, but they still seemed to be rushed. I just feel that the staff could be a bit more courteous and work with the customers in a more understanding way. I mean, if you're there in line you're probably sick or hurting, you want someone to work with you. read more

This has got to be the worst Walgreens I've been to. First and foremost the pharmacy is trash. They're very slow and they're so concerned about the drive thru than the people inside. Staff are rude and the store is dirty. If you're trying to get vaccinated go to a different Walgreens not this one. read more

I've been coming to this walgreens forever. I live in Cypress. The worker I had today at Walgreens was so disrespectful, should be removed from her position. Extremely disrespectful attitude while I was returning something, giving me dirty looks, and not communicating with me what she was doing (I got store credit instead of refund). She did not say hello, goodbye, thank you, or anything the entire time even though I said hello. I am going to start going to CVS down the street instead of this Walgreens because there's no way I want to be treated like an inconvenience when I'm simply just returning something. The lady was about 5'9 and wearing a red mask. read more

First, I can't believe I waited so long to write a review. One of my favorite pastimes while in Walgreens is explaining to people waiting in line at the pharmacy that Walgreens has the greatest pharmacy staff, the issue with the lines and not having enough medicines is with the corporate office, not the staff. The pharmacy staff is awesome and does a great job with the resources they have. But, I am taking my business to the competitor down the street. When I went into the store earlier this week, customers and staff weren't wearing face masks, and the one staff I saw who had one on her face wasn't covering her nose. Sick people come here to buy medicines and supplies. I don't care about your politics and discomfort, if you are serving sick people, try to protect them, they are supposedly your core business. I am sure your competitor will be happy taking my business of hundreds of dollars a week, they are all gloved and masked over there, including the customers. read more

Thank You to the Gentleman who worked the evening of 6/14/18. I couldn't spell your name right, to Suzanne, and especially Joy who worked that night for helping me get the photo of my recently passed Uncle to an 11X14. Your customer service is on point. Joy stayed with me and help me get what I needed. Although the staff were not trained on how to get my image to that size their customer service is outstanding. Thank You so much. Walgreens, I have tried many different times on my computer and on my phone to get the image I needed to a "landscape" position using my computer, then my phone to do this. The rotation button on your program needs to be more user friendly or customers will be thinking their images are fine to print, but when they get there, parts of their photo are cut out. The previews showed all parts of my photo were contained in the image. You have the right people there who know customer service, please give them the training in your photo dept, or make it user friendly to us customers who use computers on a daily basis just to get what they need done! Something as simple as an 11X14 "landscape" photo. Thank You so much to the night crew on 6/14/18! The photo was a success. read more

Find another Walgreens, don't go to the one on Ball in Cypress. I always had some problem or other at the pharmacy AND register. I apologized to the customer behind me for taking so long and he commented back that he always has an issue, too. Get this. The cashier actually said, "Yet, you all keep coming back, don't you?" WHAT? No, ma'am. I haven't gone back since that. There are plenty of other drug stores. I don't have to use Walgreens. I wish I had been able to see her name. If that were my employee, she would have been fired. ON THE SPOT. read more

I love Walgreens. It is my favourite drug store to frequent when I am in the States. And, no, I'm not there because I enjoy looking at the booze! I came here to get bottle water, pop, and other munchies. I figure that it's cheaper than buying them at the hotel. Get the rewards card to save some money. Every little bit helps. The folks on staff wee helpful and friendly. There is plenty of parking in the lot. (117) read more